工廠調(diào)查問卷格式

1、工廠調(diào)查問卷Factory Survey QuestionnaireI.基本信息 GENERAL INFORMATION公司名稱 CompanyName日期Date地址 Address聯(lián)系人Contact電話Phone傳真Fax總經(jīng)理GM顧問 /Consultant1. 客戶類型 Customer Type力口工 Processing 組裝 Assembling 消費(fèi)品 Consumable 化工 Mechanical電子Electronics汽車零部件 Auto Parts 醫(yī)藥 Medical其他Others2. 產(chǎn)品 Product 雇員人數(shù) Number of Employees3.

2、制造類型Manufacturing Type離散型Discrete 重復(fù)型Repetitive4. 銷售額 Sales RevenueII.技術(shù)信息 Basic Information1. 是否有局域網(wǎng)？ Do they have a LAN? 是Yes否No2. 是哪種類型的局域網(wǎng)？ What is the type of LAN? （列類型供選擇）3. 是否有數(shù)據(jù)庫，是哪種類型？What database do they use if any? （列類型供選擇）4. 是否有電腦，數(shù)量多少？ How many PCs are they using now if any?5. 是怎樣的平臺(tái)？

3、What kinds of platform? （列類型供選擇）6. 是否正在使用管理信息系統(tǒng)，使用情況如何？Are they using a MIS now?How about it?7. 是否有財(cái)務(wù)系統(tǒng)，是什么系統(tǒng)？What financial system are they usingnow if any?8. 有多少工作地點(diǎn)？ How many physical sites do they have?9. 是否通過 ISO9000認(rèn)證? Have they passed the certification ofISO9000? 是 Yes否 No10. 工廠生產(chǎn)中存在著怎樣的困難？Wh

4、at issues in your factory harrassyou most?（過于開放）計(jì)劃Plan1 .您的部門中使用電腦嗎？如果是的話，有多少臺(tái)電腦，什么型號的？ Doyouuse computers in your department? If so, how many and what kind?2 .您的工廠中發(fā)放正式的生產(chǎn)工作單嗎？您是如何操作的？Do you releaseformal production work orders to the factory? How do you do that?3 .您是否考慮過庫存情況？ Have you ever conside

5、r the inventory?是Yes 否 No4 .組裝的提前期是如何決定的？ What' s the lead time for assembly?5 .你計(jì)劃制定周期為多久 How long is your planning horizon?季度Quarterly 每月Monthly每 周Weekly 每天 Daily6 .你憑什么制定計(jì)劃？What' s you planning source?7.如何決定制造/采購的時(shí)機(jī)和數(shù)量？（你怎么制定計(jì)劃）Howdo you decidewhen to make/purchase and how much?（How do yo

6、u make plan）8 .是否有工廠日歷？ Do you have factory calendar? 是 Yes否No9 .你所面臨的最大問題是什么？你期望利用電腦改進(jìn)哪些工作？What' syour biggest problem? What do you expect the computers to improve youroperation?采購 Purchasing1.部門職員人數(shù)Total staff in your Dept. 采購員人數(shù) Numberof buyer 采購物料數(shù)量 Number of purchased items 采購 零件 Purchased

7、parts 原料 Raw materials 在購買過程中您使用電腦嗎？多少臺(tái)，什么型號？Do you usecomputers in purchasing? How many and what kind?您的采購流程是怎樣的？What' s your purchasing procedure?您是否正在使用采購訂單進(jìn)行采購？ Do you use formalpurchase orders? 是 Yes 否 No采購材料時(shí)間 times for purchased items 最長 longest最短 Shortest原因 Mean 采 購 零 件 的 頻 率 Frequency o

8、f ordering eachpart您是如何知道訂購的時(shí)間的？How you know when to place anorder?您是如何知道訂購的數(shù)量的？How do you decide how much toorder? 您是如何判斷供貨商的價(jià)格是否合理的？您有沒有固定的供貨商？How您購買物料時(shí)是否會(huì)參考它們過去的價(jià)格？do you decide on a fair price with vendors? Do you have approved vendors?Do you purchaseitems according to the history price records?

9、price matrix for each vendor and item ?是 Yes否No您是否會(huì)查看供貨商以往的表現(xiàn)？Do you assess historicalvendor performance?是Yes 否No您在采購時(shí)是否會(huì)先查詢該物料的庫存狀況？Can you enquirythe detail of the item ' s inventory situation whenyou do purchasing?您在采購中遇到的最大的問題是什么？What are your biggestproblems in purchasing ?庫存控制 Inventory Co

10、ntrol員工總數(shù)Total staff:倉庫數(shù)量及種類 Number and kinds of stockrooms倉庫 是如何 安排的？ How are the stockrooms organized?您所保留 的 庫存記錄是怎 樣的？ What kind of inventory records do you keep?您是否統(tǒng)計(jì)實(shí)際盤存？多久統(tǒng)計(jì)一次?Do you do physicalinventory? How often?您是否進(jìn)行循環(huán)盤點(diǎn)Do you do cycle count?YesNo物料發(fā)放的審批步驟是怎樣的？ How are material issuesautho

11、rized?您是否正在使用工作訂單和領(lǐng)料單？Do you have formal workorders and pick lists?Yes No您是否有安全庫存？ Do you have safety inventory?YesNo您生成和使用何種庫存報(bào)表？多久制作一次？What kinds ofinventory reports do you use and produce forothers?How often are they produced?是否所有的物料項(xiàng)目都有唯一的零件號碼？Do all items haveunique part numbers? YesNo您所面臨的最大問題

12、是什么？您期望利用電腦改進(jìn)改進(jìn)哪些工作？ What' s your biggest problems. What doyouhope the computers can improve your operation?產(chǎn)品與車間 Production & Shop Floor員工總數(shù)Total staff 主要設(shè)備Mainequipment工作中心數(shù)量，它們是如何組織的，它們位于何處？ Number ofworkcenter,how they are organized, and where are they located?什么是最主要的瓶頸 What are the main

13、bottlenecks?您是否正在使用生產(chǎn)訂單，領(lǐng)料單和工序進(jìn)行管理。Do you use formalmanufacturing orders, picklists, and routings?Yes No您是否使用發(fā)料單？ Do you have and use a dispatch list?YesNo您如何重定工作時(shí)間表？您若何做CRP及安排生產(chǎn)？ How do you rescheduled the work? How do you do CRP and arrange production?生產(chǎn)經(jīng)理和領(lǐng)班使用何種報(bào)告來完成他們的工作？ What kinds ofreports do

14、 production managers and foremen use to do their jobs?生產(chǎn)經(jīng)理和領(lǐng)班向他們的老板提供何種信息？What kind of informationdo production managers and foremen provide to theirboss?工程 Engineering員工總數(shù)Total staff物料清單BOM工序 Routing成本信息Costing information是否實(shí)施工程更改操作？簡要描述該過程。Is a formal engineeringchange procedure implemented?Briefl

15、y describe the process.銷售 ， 市場 Sales, Marketing員工總數(shù)Total staff 在外銷售人員Outside salespeople訂 單 輸 入 人 員 Order entry peopleMarketing有 效 客 戶 數(shù) 量 Number of active customers您是否會(huì)制作銷售預(yù)測？如果是您會(huì)怎么做？Do you develop a salesforecast and if so how is it done?預(yù) 測 限 度 是 什 么 ？What s the forecast horizon?在您的部門里是否使用計(jì)算機(jī)？有多

16、少，什么種類？您如何使用它們？Doyou use computers in your department? How many and what kind? Howdo you use them?您輸入訂單時(shí)，是否會(huì)查看產(chǎn)品的可用性？如何做？ When you enterorders, do you check the availability of product? How?您是否給客戶發(fā)送訂單確認(rèn)？Do you always send an order confirmationto the customer? 是 Yes 否 No如果客戶向您訊問他的訂單狀況，您需要做些什么來提供信息給客戶

17、，這個(gè)過程需要多久？ If a customer called you to ask about the statusof his order, what would you need to do to provide the informationto him and how long would it take?您是否做信貸檢查？ Do you have credit check? 是Yes 否No 您是否使用價(jià)格乘子？ Do you have price matrix? 是Yes 否No您使用何種報(bào)表？您希望有何種報(bào)表What kind of reports do you use?Wha

18、t do you wish youhad?您所面臨的最大問題是什么？您期望利用電腦改進(jìn)改進(jìn)哪些工作What' syour biggest problems. What do you hope the computers can improve your operation?貝才務(wù) Accounting員工總數(shù)Total staff 在您的部門里是否使用計(jì)算機(jī)？有多少臺(tái)，什么型號？Do you usecomputers in your department ? How many and what kind?您是否需要處理多幣制的事務(wù)？Do you have a need to handl

19、e multi-currency transactions?是Yes 否 No是否所有的財(cái)務(wù)事務(wù)都是手工輸入的？或者有部分是從其他系統(tǒng)中導(dǎo)入的？ Are all accounting transactions manually entered, or are somebroughtoverfromothersystems?每月完成總帳需要花費(fèi)多長時(shí)間？How long does it take for you toclose a month in G/L?您是否使用標(biāo)準(zhǔn)、實(shí)際或平均成本系統(tǒng)？Do you use standard, actual,or average cost system?庫存價(jià)值是多少？占年銷售額的百分之幾？What' s your inventoryvalue? How much is this as a percent of annual sales?您每月需要打印多少發(fā)票？每張發(fā)票有