問(wèn)訊處員工應(yīng)掌握的信息范圍

1、 Topic 7 Information Service Learning ObjectsnSs are required to get familiar with the basic knowledge that a staff working at an information desk should acquire.nKnow how to book a (planetrain) ticket for the guest. Background Information 問(wèn)訊處員工應(yīng)掌握的信息范圍n問(wèn)訊處員工需要掌握的信息范圍很廣?？腿怂岬膯?wèn)題，有些很容易回答，有些則不易回答，對(duì)于不能立

2、即解答的問(wèn)題，問(wèn)訊處員工應(yīng)該通過(guò)查詢資料或請(qǐng)教他人的方法給客人以答復(fù)，尤其要切記，在任何時(shí)候，都絕不能對(duì)客人說(shuō)：“我不知道”。為更好的解答客人的疑問(wèn)，問(wèn)訊處應(yīng)備有下列資料：A、飛機(jī)、火車(chē)等交通工具的時(shí)刻表、價(jià)目表及里程表。B、世界地圖、全國(guó)地圖、本省及本市的地圖。C、旅游部門(mén)出版的介紹本國(guó)各風(fēng)景名勝點(diǎn)的宣傳冊(cè)。Background InformationD、本酒店及本酒店所屬集團(tuán)的宣傳冊(cè)。E、電話號(hào)碼簿。F、郵資價(jià)目表。G、酒店當(dāng)日活動(dòng)安排表。H、當(dāng)?shù)仉娪霸?、劇院的?jié)目安排表。I、 當(dāng)日?qǐng)?bào)紙。Task PreparingnWatch a movie about booking a car. B

3、ooking a car .WMVTask Presenting nTranslate the following popular words into Chinese, and then these will help you deal with your learning tasks: cashiers deskaccounting deskcheck-out timeprice listcheck, chequeform luggage officepostponecanceltravelers cheque兌換處帳務(wù)處退房時(shí)間價(jià)目表支票表格行李房(動(dòng))延期(動(dòng))取消旅行支票 Task

4、PresentingnLearn the following sentences by discussing with your classmates.1). 史密斯先生，您準(zhǔn)備用現(xiàn)金，還是用信用卡付款？2). 對(duì)不起，請(qǐng)您填一下護(hù)照號(hào)碼，好嗎？3). 請(qǐng)問(wèn)夫人，您事先向我們預(yù)定房間了嗎？4). 對(duì)不起，先生。我們現(xiàn)在沒(méi)有空房間。5). 如果您愿意的話，我可以幫您打電話問(wèn)問(wèn)國(guó)際飯店是否有空房間。 Task PreparingActivity 1: ListeningTape script:A: Good afternoon. Can I help you?B: Is there any fli

5、ght to Beijing on July, 4th?A: Let me see. Yes, there are two flights: one is 8 oclock in the morning, the other is 5 oclock in the afternoon. B: Id like to book the 8 a.m. flight. A: Ok. May I have your passport, please?B: Here you are.A: All right. First class or economy class.B: Economy class.A:

6、And a window seat or an aisle seat?B: A window seat, please. How much is it, please?A: One thousand six hundred and eighty yuan. Task PreparingnListen to the dialogue again and repeat, paying attention to the fluency and tone of your voice. Task CompletingRole-playnAsk Ss to work in pairs about this

7、 topic, one for guest, and another for hotel employee, finish the task of serving the guest who wants to book an air ticket.n SamplePart One: Booking Air Tickets (G = Mr. Graham， C = Clerk)G: Good afternoon. Could you do me a favor?C: Its a pleasure, Mr. Graham. What is it?G: Im leaving for Shanghai

8、 the day after tomorrow.C: Thats August 8, isnt it?G: Thats right.C: Are you going there by train or by plane? Task CompletingG: By plane, of course. Planes are much faster than trains. How many flights are there to Shanghai every day?C: There are four flights every day. The planes take off at about

9、 7:00 a.m., 10:00 a.m., 4:00p.m. and 10:00p.m. respectively.G: Ill take 10:00 a.m. plane, then. That suits me perfectly. Will you kindly book two tickets for me?C: Certainly, Mr. Graham. Would you please fill in this form?G: All right. Shall I pay cash now?C: Yes, please pay 800 yuan in advance.G: H

10、ere you are. By the way, when can I get the tickets?C: You can get them on the evening of August 7.G: Thatll be fine. Thank you very much.C: Dont mention it. Task CompletingnMr. David 想觀看漓江劇院的演出，但是不知道地點(diǎn)，也不知道票價(jià)，何處買(mǎi)票，所以向酒店前臺(tái)的李敏詢問(wèn)，李敏給他詳盡的答復(fù)，并幫助定好票，安排出租車(chē)給客人來(lái)回。李敏預(yù)先把應(yīng)該收取的費(fèi)用都收好。n請(qǐng)你和你的同桌準(zhǔn)備這個(gè)對(duì)話，并在班上表演。 Furth

11、er Development Watching the video, and try to solve the problem for the lady in the video. Information Management. WMV Assignment1.Ss are required to make up a dialogue about booking train ticket/ bus ticket/ air ticket for the guest.2.If it is possible, try your best to go to an information desk of a ho