如何寫英文道歉信

1、1Apology Letters道歉信道歉信復習復習 Review 1 徑直走徑直走： go straight ahead/on 2 沿著街道走沿著街道走： go along the street 3 過橋過橋： go over the bridge 4 穿過公園穿過公園： go through the park 5 過馬路過馬路： cross the street 6 向左向左/右轉右轉： turn left/right 7 在第一個路口右轉在第一個路口右轉：take the first (turning) on the right 8 在第二個路口左轉在第二個路口左轉：take the s

2、econd (turning) on the leftP44 P44 例文例文1 1 翻譯翻譯 TranslationDear Mr. Hill: Please accept our sincere apology. We are very sorry to have charged you twice for the same product.親愛的希爾先生：親愛的希爾先生： 請接受我們真誠的歉意！十分抱歉，我們對同樣的產(chǎn)品收取了您兩次費用。P44 P44 例文例文1 1 翻譯翻譯 Translation It was clearly a mistake at our end and not

3、 one that we take lightly. We can certainly understand your shock when seeing double the amount expected on your credit card statement. 這顯然是我們的錯誤，而且是不容輕視的錯誤。當您看到信用卡對帳單上的金額增加一倍時，我們完全能夠理解您的震驚。P44 P44 例文例文1 1 翻譯翻譯 Translation I understand from my staff that the error was due to a computer glitch in our

4、 automated billing system. As a result of this issue, and in order to prevent this from happening in the future, new procedures are being put in place. 我從我的員工那里了解到，這次的錯誤是由于我們的自動計費系統(tǒng)中存在的計算機故障。 鑒于這個問題，并且為了防止將來發(fā)生這種情況，我們正在落實新的程序。P44 P44 例文例文1 1 翻譯翻譯 Translation In the meantime, we have credit your accou

5、nt for the appropriate amount $500. We hope that this will be sufficient to correct the error and address any inconvenience this may have caused you. 與此同時，我們已經(jīng)將錯誤扣除的500美元存入了您的帳戶。 我們希望這些舉動足以糾正之前的錯誤，并解決可能給您帶來的任何不便。P44 P44 例文例文1 1 翻譯翻譯 Translation We thank you for bringing this to our attention. It wil

6、l help us improve our operations and services. We very much appreciate your business and hope that you will remain a valued customer. 我們感謝您讓我們注意到這個問題。這將幫助我們改善運營，提高服務。我們萬分感謝您的光臨，并且由衷地希望您繼續(xù)做我們的重要顧客。P44 P44 例文例文1 1 翻譯翻譯 Translation If there are any other issues that need to be addressed, please dont he

7、sitate to contact me. 如果您還有其他問題需要解決，請隨時與我聯(lián)系。道歉信的內容道歉信的內容 Contents 一般來說，道歉信應該包括一般來說，道歉信應該包括四四個基本方面：個基本方面： 1 1 表示歉意表示歉意。To make apologies. 2 2 解釋事由解釋事由。To explain the reason. 3 3 提出彌補措施提出彌補措施。To propose the remedy measures. 4 4 再次致歉再次致歉。To apologize again. 開頭開頭 表示歉意表示歉意 1 I am writing to apologize for

8、. 我寫這封信是因.向你致歉。 2 I would like to give you my apology for 關于，我向你道歉。 3 Please accept my sincere apology for 請接受我關于的真誠道歉。 4 I would like to express my deepest apology for 關于. ，我想向您致以最深的歉意。道歉的常用表達道歉的常用表達 Useful Expressions結尾結尾 再次致歉再次致歉 1 Please allow me to say sorry again. 請允許我再一次向你道歉。 2 Once again, Im

9、 sorry for any inconvenience caused. 我再一次為所有的不便向你道歉。 3 I promise that wont happen again in the future. Please allow me to say sorry again. 我保證這件事以后不會再發(fā)生，請允許我再次致歉。 4 I sincerely hope you can accept my apology and understand my situation. 我真心希望你能理解我的處境，并接受我的道歉。道歉的常用表達道歉的常用表達 Useful Expressions道歉的其他常用句

10、式道歉的其他常用句式 1 Thank you for being patient with us. 衷心感謝您對我們的耐心。 2 Thank you for bring this to our attention. 非常感謝您讓我們注意到這個問題。 3 In order to avoid.happening again, I have . 為了避免以后再次發(fā)生此類事件，我 4 I want you to know how badly we feel about it and to assure you that it wont happen again. 我想讓你知道我們的感受何其糟糕，并向你

11、保證以后不會再發(fā)生。道歉的常用表達道歉的常用表達 Useful Expressions Dear_: (收件人) I am writing this letter to express my deepest apology for_. （關于. ，我想向您致以最深的歉意。）The reason for my mistake is that_(犯錯的主要原因). First, _. In addition, _. If possible, I would like to suggest that _(提出彌補措施). Thanks for being patient with us. Once

12、again, Im sorry for any inconvenience caused. I promise that wont happen again in the future. Please allow me to say sorry again.（再次道歉。）Sincerely,（寄件人）道歉信的一般格式道歉信的一般格式14Unit Two Space Mysteries1. An effective letter of apology is an important part to _ the problem and then _ with life.2. An effectiv

13、e letter of apology should focus on what you will do to rectify the situation instead of _ you have caused.3. The language of an apology letter should be _.4. The tone of an apology letter should be .5. Apart from writing an apology letter, you should try to set up a time to express your apology _.r

14、emedyget on the damageclear and simpleconsiderate and respectfulin personPractical ReadingDirections: The following is an article on how to write an effective apology letter. After reading it, you are required to complete the information about the article by filling in the blanks with no more than 3

15、 words.Task Read and Write說明：假定你是Excellent Laboratory Supplies, Inc. 的銷售部經(jīng)理，給Smith 先生寫一封致歉函，內容如下：1. 代表我公司為貴方上周購買的實驗室設備的延誤表示歉意；2. 根據(jù)銷售協(xié)議設備本應于昨天交付；3. 由于生產(chǎn)設備出現(xiàn)問題，無法完成您訂購的1000 臺設備；4. 請接受明天將交付的500 臺設備的初次交貨，其余部分將在一周內交付；5. 向您保證這是一個孤立事件，不會再發(fā)生, 希望這不會破壞我們建立的良好業(yè)務關系。Words for Reference:實驗室設備實驗室設備 the laboratory

16、 equipment 銷售協(xié)議銷售協(xié)議 the sales agreement初次交貨初次交貨 the initial delivery 孤立事件孤立事件 isolated incidentDear Mr. Smith, I write to you on behalf of Excellent Laboratory Supplies, Inc. to apologize for the delay in the delivery of the laboratory equipment you purchased last week. According to the sales agreement, the equipment should have been delivered yesterday. However, we had problems with the production equipment. Due to this, we were not able to complete the 1,000 equipment you have ordered. Please accept the initial delivery of 500 pieces of equipment which will be delivered tomorro