(西餐英語(yǔ))Module Two Unit 5 Settling the Bills 結(jié)賬服務(wù)

1、( (西餐英語(yǔ)西餐英語(yǔ))Module Two Unit 5 Settling the Bills )Module Two Unit 5 Settling the Bills 結(jié)賬效勞結(jié)賬效勞Background information 1.餐廳結(jié)賬常見(jiàn)方式 1) 現(xiàn)金cash付款。當(dāng)面點(diǎn)清賓客交付款金額，待賓客查點(diǎn)后并收 妥前方可離開(kāi)。如果客人使用外幣，應(yīng)根據(jù)匯率折合成人民幣結(jié)算，并向客人清晰解釋匯率，“Todays exchange rate is eight point one RMB Yuan to the US dollar.(今天的匯率是1美元兌換8.1元人民幣。) 2) 支票che

2、que/check付款。檢查日期、金額抬頭人、出票人簽章等各項(xiàng)內(nèi)容有無(wú)錯(cuò)誤或遺漏。經(jīng)手人應(yīng)背書(shū)，并寫(xiě)明出票人 或地址以備查。 3) 信用卡credit card付款。確定信用卡是否能為餐廳接受，如果可以，請(qǐng)確認(rèn)有效日期valid date、限額credit limit. 4) 計(jì)入房費(fèi)charge to the room。確認(rèn)客人的姓名、房號(hào)room number，并請(qǐng)客人簽名。 pre-knowledge2.結(jié)賬禮儀 1) 通常只有在客人用餐完畢要求結(jié)賬，“May I have the bill?的時(shí) 候，效勞員才能去收銀臺(tái)通知收銀員匯總賬單。 2) 如果客人在接近停止?fàn)I業(yè)時(shí)間還未通知結(jié)賬，

3、這首效勞員可以體香客人營(yíng)業(yè)時(shí)間已近結(jié)束，“Its nearly our last order time.我們的營(yíng)業(yè)時(shí)間結(jié)束了?；蛘弑容^婉轉(zhuǎn)地問(wèn)，Would you like something else?(您還需要什么嗎？) 3) 在點(diǎn)菜和效勞過(guò)程中，應(yīng)該準(zhǔn)確記錄每位客人點(diǎn)菜單的內(nèi)容，并詢問(wèn)是否分開(kāi)帳單，“Would you like separate bills or one bill?以便迅速準(zhǔn)確地為各位客人辦理結(jié)帳手續(xù)。 4) 禮貌詢問(wèn)客人的付款方式: “How would you like to make the payment?(請(qǐng)問(wèn)您用什么方式結(jié)賬？) 5) 輕聲告訴消費(fèi)總額，并向

4、客人致謝:The total is*, thank you!(總數(shù)是*，謝謝！) pre-knowledgeWord game2. Do you think it is acceptable to take the tip?1. What is the process of taking the bill?G1: Please bring us the bill, waiter.W: Would you like anything else.G1& 2: No, thanks.W: All right. And do you want to separate bills or just one

5、 bill?G1: Separate bills, please.G2: Yes, we go Dutch.W: (To guest 1) Here is your bill. It comes to 126 Yuan. (To guest 2) And yours is 100 Yuan.G1 & G2: Here you are. Thank you!1. 在對(duì)話中And do you want to separate bills or just one bill?separate vt. 分隔;分割;使別離;使分散(+from/into/off/up)The two communitie

6、s are separated by a highway.這兩個(gè)社區(qū)由一條公路隔開(kāi)。2. 在對(duì)話中It comes to 126 Ye to1) 共計(jì)The bill came to $20.賬單共計(jì)二十美元。2) 涉及When it comes to German, I know nothing.談到德語(yǔ),我一竅不通。3) 蘇醒過(guò)來(lái)When she came to, she could not, for a moment, recognize the surroundings.她蘇醒過(guò)來(lái)時(shí),一下子記不清自己在什么地方。4) 被繼承The house came to him when his

7、parents passed away.父母過(guò)世后,房子就歸他了。5) 達(dá)成They have come to a decision.他們已做出決定。 1) How would you like to pay for the meal? 2) Would you like to pay together or separately? 3) You may either pay in cash, with credit card, check or charge it to your room. 4) Thank you for waiting, Mr. Brown, here is your

8、bill. Would you like to check it? 1. Put the following into English: 1) 我?guī)湍Y(jié)算賬單。 2) 您的賬單總計(jì)168元。 3) 對(duì)不起，根據(jù)酒店的規(guī)定，我們不能接受私人支票。 4) 要我為您解釋一下賬單嗎？ 5) 您付錢(qián)給我就行了，我替您到收銀臺(tái)付款。TranslationSituation 1: The customers are satisfied with the meal and they want a discount in taking the bill. Situation 2: The customer wa

9、nts to pay with credit card but it does not work because of wrong password, so he has to pay with cash. 2. Work out the dialogues based on the given situations:Situation 3: The customers are paying the bill separately. You are the waitress and you should count out how much you should charge each of

10、your customers. The regulations say that it is not allowed to take tips. But the customer is so satisfied with your service and insists giving you tips. You should express your gratitude and refuse it. Cultural Tips 1.結(jié)帳。 check 就是“結(jié)帳的意思，另外也可以說(shuō) buy the bill，就是中文里的“埋單。其實(shí)“埋單是個(gè)地道的粵語(yǔ)詞來(lái)的，只不過(guò)講的人多了，就成了普通話的一

11、分子了。Cultural Tips 2. Do you want to separate check? 你們要不要分開(kāi)付帳? 比方說(shuō)兩對(duì)夫妻出去吃飯，大家想各自付自己的，就可以主動(dòng)跟侍者說(shuō)：We want to separate check.有時(shí)他們也會(huì)主動(dòng)問(wèn)：Do you want to separate check? 或是 Do you want separate checks? 這樣的話帳單就會(huì)有兩張了。如果要一起付，那么簡(jiǎn)單地說(shuō) together 或是 one check 就可以了。Cultural Tips 3. Can you give me a doggie bag? 能不能給我

12、一個(gè)狗食袋? 東西點(diǎn)太多吃不完怎么辦? 扔了實(shí)在太浪費(fèi)，現(xiàn)在流行“吃不了，兜著走-打包。英語(yǔ)里表示這個(gè)意思的就是 doggie bag。為什么是“狗食袋呢？這是因?yàn)椴幌Ｍ麆e人覺(jué)的你太小氣，吃不完還要帶回家吃，所以就說(shuō)是給狗吃的?；蚴怯?doggie box 代替 doggie bag 也可以，因?yàn)榇蟛糠莸牟蛷d給的都是盒子而不是袋子。不過(guò)最后還得提醒一點(diǎn)，在高級(jí)的餐廳就不要說(shuō) doggie bag了，那是不太禮貌的。你可以只說(shuō) Can you give me a box? 就可以了。 還有一種講法叫 Wrap it up，聽(tīng)起來(lái)是不是挺像中文“打包的直譯？其實(shí)這也是一個(gè)常用的講AA制 Go du

13、tch Split the bill Dutch treatment Pay for ourselves Lets go fifty-fiftyAA制 荷蘭俗稱“郁金香王國(guó)和“風(fēng)車王國(guó)，美麗的郁金香和充滿“激情的唐吉訶德打下了荷蘭的烙印。但不知你是否知道，英文中有這樣一句俗語(yǔ)：“Lets go Dutch！ 翻成中文意即為“AA制，好似是說(shuō)荷蘭人天性“摳門(mén)兒，無(wú)論做什么都會(huì)同對(duì)方算得清清楚楚，且十分推崇“AA制。于是，有幽默細(xì)胞的美國(guó)人就把“讓我們?nèi)プ龊商m人引申成為“AA制。AA制 “AA是“Algebraic Average的縮寫(xiě)。意思是“代數(shù)平均。意思可以從字面看出，就是按人頭平均分擔(dān)帳單

14、的意思。這個(gè)意思首先來(lái)自英國(guó)人對(duì)荷蘭人的偏見(jiàn)，因?yàn)楣藕商m人就是平分帳單的，英國(guó)人認(rèn)為荷蘭人沒(méi)有紳士風(fēng)度。 香港人把AA作為All Apart的縮寫(xiě)，意為“全局部開(kāi)，A tip is a sum of money A tip is a sum of money tendered to certain tendered to certain service sector workers service sector workers for a service performed for a service performed or anticipated. or anticipated. Tip:

15、 No tipTIP: 15-20%TIP: 15-20%TIP: 10-15%TIP: 10-15%TIP: 10-15%TIP: 10-15%TIP: 10%TIP: 15%TIP: 10%TIP: 10%TIP: 15%TIP: 5-10%Tip: No tipTip: No tipTip: No tipTIP:10%Other reasons for tipping are the Other reasons for tipping are the desire to conform to the social desire to conform to the social norm,

16、 embarrassment and a feeling norm, embarrassment and a feeling of unfairness that may result from of unfairness that may result from stiffing (not tipping), or empathy stiffing (not tipping), or empathy for the worker.for the worker.One possible reason is One possible reason is that they think that

17、that they think that tipping today affects the tipping today affects the service they will receive service they will receive in the future (if they are in the future (if they are repeated customers).repeated customers).Principles of tipping Excellent service should be given generous tips Service is

18、bad or particularly rude, inattentive, careless, the amount should be reduced. If it is bad enough, no tips left at all, and you should bring the situation to the attention of the manager.What is the origin of tipping? Origin Tips come from the 18th century London, England.Amount or percentage to ti

19、p Waiters and waitresses15% of the billslightly higher for good service20% in very elegant restaurantsAmount or percentage to tip compared to the others Skycap $1 per bag If several bags, should tip more. (3 bags = $5) Taxi driver 10 to 15% of the fare 50 cents is a minimum An extra $1 to $2 for help with bags. Shuttle bus driver $1 for the ride, or $2 if they help with your bags.Amount or percentage to tip compared to the others Hotel Bellhop Holding bags - $1 per bag or more if several bags Bringing something to the room -