2021國家開放大學(xué)電大?？啤豆芾碛⒄Z2》期末試題及答案

1、2021國家開放大學(xué)電大專科管理英語2期末試題及答案（試卷號(hào)：3938） 盜傳必究一、交際用諸（共計(jì)2分.每小2分）1-5 :選擇正確的語句完成下面對話,笄將簽案序號(hào)寫在答慧舐上.1. Good morning 1 Sunshine Community Center! Miy 1 help you?A. I'd like to book one air tickcLR Km ghd to tntroducr mynelf to yenuC> 1 need a plumber to repair the water pipe in my kitcheru2. Howes your

2、mother doing?A. She 13 very wellK Shr is very kind.C She is doing shopping now.3. My name is Helen, and I was bom in I960. My major was elec tri cal engineering.A- Tell me your name, please.& Tell me a little bit about yourself* please.C. Tell me how old you are« please4. Any suggestions fo

3、r the project?A I need your advice on iuB. I advise y6u to put more handji in this projecuC Thanks far your suggesrton9.4 Hi# Helena Ell have an interview tomorrow. Pm afraid I cant make it.A. Sure# you can. Take it easy.K I'm sorry to hear that.C ThMt,s tdl righuI .二.illJC與場構(gòu)（共計(jì)30分每小Ifl 2分）6-20

4、H:M）«下面的句于，從A.B.C三個(gè)選頊中選出一個(gè)能填入堂白處的正確逸頊并將答 案序號(hào)珊在答H»±.6. At the end of the dny« you wnnl nil nTtendeesyour event tn remember thi»key meAsage that youfvr iipcnt long time rrinlnrang.A. leaveB. to leaveG leaving7. Hr in thh company.A. in ehargr of隊(duì) in th© charffe ofC> und

5、er the chArgc ol8. Hinng good employ nuy cam much money #ind iimrt it c«n win much more lor the compnny in future.A* what moreB- at hitC. however9. They havr diMurccmrnt the plan of crlcbraling the founding of the rommunity.A. onB- inc /10. rhe quMlity of qurntionnaifr will how murh infnrmntion

6、 we know from ourcustomerA<A. effectK MeetC. tnke11. The hcHing aynirm ol our opArtment community service center.A. dlMTUBMlOriG praiwe12. It i» only by agrreinu with thrir view MtUAtion und »crnl the cujitonier nway happy.A. (tuMRentinK n |w)»n)blc nolutkunQ BiiKtfOted m poftflble

7、 wlution13. The new year id JukiA. in cornerC autrndi the earnerH. Look IA< Here are the bu» corncn.C- Thr but hrrr conir.|!i Thr rnuBic like thr NinRingA. hrarAC. wound*broke down no 1 mMdr caII to theH compUintpoint findthat you will rcnolve theK pOAmble wlntionIl around the cornerIt Herr

8、comen the bum bird*It lint entI6 American younR people would mthcr ndvlcc from strariKcrt*A. |c(H. gettingC- gul17. Wliour tcxtlwxjk i Thin?h John It hna hh niime on 原A- cun11 heK must beC. might bnA. rclatrdIS. I he »uccrnh of our event into the sponsor.B. ba BedC. intended19. The more informa

9、tion you can get* in your GeldA the more competitive will you be B. you will be the morr competitiveC> the more competitive you will be20. We it very much that you've come to give us a timely ride. Otherwise we would mi" the imin.A. appreciateR expectG promine三、閱理解(共計(jì)io分，督小分)21-25：閱讀下列短文

10、，從A、B、C三個(gè)遮現(xiàn)中堆出一個(gè)正答案.并將答案序號(hào)寫在答題 紙上.Passage IAngry cuMomcrft tend to aim their disMtis/Action and complaints at staff members. If this happens to you# you should remember that they are actually exprexsinR their dissatisfaction about the company nnd not about you an an individuuL But if you wish to be

11、MurccMful in nny bu«inritAt then you have to Iwn how to handlr Hngry cumomer»t lAUta brlow nre a few guidelines to help you drvelop your own prr»on«l mrnlrgy (or dcAlmg with Mfigry cuMomefBiNever nrguc buck. You miut stay calm nnd mm to Mniiiy rhr cuwtomer even in the nio»i

12、diHicuh sltUMtionib. It t« only by Mrcri” with ihrir virw iwinl and »ug«rMtinn n po”ibkr solution (tint you will rrwolvr the Aituarion and nrnd the cuMomrr aw«y huppy.U»e your cy mcm? yew mgiuh. MaUc turc vou n morr thani k RyliwtcninK corrfully> you will he able to undcr

13、Ntand why the cuntomrr in complairilnK. w thnt Mtm(B<rtciry Mepn can be lnkcn>Show that you C4iret Um every opportunily to cxprrsn your apology “nd undcrietnnding. You have to uhow that you will 血 rvrrything within your power to try nnd resolve rhe »ituation< I hts exhibition of your c

14、oncern will win the customer over. There will br o aigntfinint churiKe in their behaviour.Control your linger nnd be patient, lrarn to relax and calm your»cH. Having pnticncr with your ruAtotncru ind with your«el( will go a Icing WAy in winning over hostile cuMonicrb<Th. bov<? guidrh

15、nc are very iieielul in every mtuahOfi in life nnd you enn hucccM»(iilly tAckle hostile circumfiTnnrM by followinK thrtn. II you follow the alwHe fip«> you «r« on your w«y to iiuccredinR in your aircen2L An|(ry cuMomcm tend K> aim thrir dikB«ti»rMctlon mid co

16、mplaints atA. <uff member!11 company tnanngrrBC tho>r whn accompany themZ2. When m customer »hout» ruikly m yom you shouldA. Argue Uack and protect yourAtlf11 krep quirt nnd Iravr the cumorncr alonec keep caItti and listen cnrcfully 10 the cuHtorner23. The underlined sentence in Para

17、Rraph 3 mennnA. your mouth it no! more important for you than your cuirsK you should listen more thon you «peak.c you should talk more thun you li®trn-24. When dealing with nn nngry cu*iomcrt which i» NOT tlw right Attiturir?A. Be concerned.K Be pntienuC He /imusrcL25. Which of the fo

18、llowing HtatrmetitK tn true dceordinK to the pnsKAgc?A. When the cu&mm complaint you neednfi limn carefully.K You neednrt say sorry to ihose angry custotiiers.CL You rthould relax yonrMcIf nnd try to undrrHtnnd the nngry cuomrrfu 26-30tt：iWWSffl文內(nèi)容判斷tft出的Ul句是否正確.正的寫,錯(cuò)煤的號(hào)件,并將答祟 勇在答命蛾上.PnMMgc 2Cro

19、» training is 1 raining an employee to do n different part of the orKAnuation1 a work< Trmning wurkrr A to do the task fhnt worker B does and Irmning B ro do A S tawk i« cross trftining. Cross iraininK is good for manager! because it provides more llrxihility in tnarugmg the workforce t

20、o get the job done. On th« other hand, vrosn training ha> Home benefits for the employer* ns wdL It letsi them Irarn nrw skilk. rnnke% them more VMlunbk. krep them simulated and reduces worker tioredom.Chjsr trnining ran be used in ftlmowt nny ponitiari in alrnoAt nny indujitry. I irriwH I r

21、ained some of my derngn engineers to «o Oji field instAlInfion trip» nnd get firathttiid knowlr.dgr of how their designs workrdt or didn * t work, in fhr field, ("ashirrt can bv trained to mock nhclvcs and *tockrrs trained to cashier. Thin allows you tu quickly open ftddilionMl rcgifi

22、lrr. if the ciiKtumrr queut? gets too long.As you prrparr cross iraining phnskt yuu need to ronnider borli lhe company bcncfitji nnd the employee benefitsu Cnrclully sclrcr the employees to br cross trained. Some people like to learn new thing、Some are more cumforuhlrto wIihi they know. Don11 decide

23、which employees are ready for n change based on their nge or prrformiinece26. Cros irfiininK i» trninmg an employer fa da a different job in dilkrrnt cumpiny.27. Crofts training is bcnrAonl not only fur rnnnners hut mIw lar employee!*.2& Cros training can Apply to iilmOAt nny pamtlon wnd Mr

24、ng any industry29. Whvn you prepArv cro*>« tr/tinirig planat the only con'iidcrnlion in the company benrfitn.30. Yuu enn decide which cmploym tu hr emm troinrd Mcconiing tn their四.WiftMtiZO分,鳥小614分),ll-3S：iW從以下AJkCH個(gè)迭】員中訪出伐#,并再答*序號(hào)寫在答峨上31. Whrn you *tnrt a jobtyuu mu»i Mtick to it.a

25、. 一n你沖的r 件rfl,你就也待之以恒.b. 一r你典了一件m他它.c當(dāng)你開的一件r什的時(shí)候,他«us認(rèn)aw.32. I hr old «nyinK "prnrlire rnnkc* perlcci" Applies to interview prcpuration too.A. 古IS“曲不肉口”也也用于招聃B. ?|話“熟m生巧”時(shí)Mtf城冷備也JMS川的.c. 在一-鬧試在格時(shí)我們常常用w占er M 生巧,33. Wr rnn't ponnibly thr work <lnnr by (let fiber.A. fJI份的我們不卯fit做呢速珈I H.11卜月一袖我們不"做攻璃工作C十月份后我們不娜施做完也鞏工作.34. r