花旗銀面試題(模擬面試用)資料

1、2014-2015年第二學(xué)期人事測評技術(shù)課程模擬面試考核3. 花旗銀行管理培訓(xùn)生上海職位：MA HR學(xué)歷要求：本科及以上一、基本問題（要求純英文問答）：（1）Please introduce yourself within one minute.purposes：a. Relaxed environment, guide, validationb. Assessme nt of the can didate's psychological capacity, logical thi nki ng ability, speak ing ability（2）What are your th

2、ree greatest strengths and weakness?Purposes:a. Whether the applicant has the qualities that we need（3）Please give me three reas ons that why I must admit you?Readed an swer：1、With professional knowledge and skills of applying for a job2、With many years of releva nt work ing experie nee3、Good team w

3、ork spirit4、Strong com muni catio n and coord in ati on ability5、Strong learning ability,much room for improvement and development potential6、High sense of responsibility,loyalty to the enterprise7、To obey the leadership8、Have strong social background9、Rich network10、Give me an example to improve 3

4、or 4 or 5 or 6【給我三個(gè)理由，為什么我必須要錄取你?！?、具有應(yīng)聘職位的專業(yè)知識及技能2、具有多年相關(guān)工作經(jīng)驗(yàn)3、良好的團(tuán)體合作精神4、很強(qiáng)的溝通協(xié)調(diào)能力5、很強(qiáng)的學(xué)習(xí)能力，有很大的提高空間和發(fā)展?jié)摿?amp;高度責(zé)任感，對企業(yè)的忠誠7、對上級領(lǐng)導(dǎo)的服從8、具有很強(qiáng)的社會背景9、豐富的人脈10、對3、4、5、6舉例證明二、測試要素及對應(yīng)的面試題（滿分為100分）：（用英文提問，用中文應(yīng)答）【測評要素匹配分?jǐn)?shù)說明】：五個(gè)重要的測試要素按重要程度為：（1）人際溝通能力一一10分（2） 團(tuán)隊(duì)合作意識和能力10分（3）領(lǐng)導(dǎo)力10分（4） 能適應(yīng)高壓力環(huán)境一一10分（5 ）積極上進(jìn)一一10

5、分七個(gè)相對次要的測試要素：（6 ）喜歡金融及人力資源管理工作一一7分（7）創(chuàng)新性一一7分（8）客戶導(dǎo)向性的一一7分（9 ）職業(yè)道德一一7分（10 ）跨部門工作的能力且能接受在不同工作地工作一一7分（11 ）數(shù)據(jù)量化分析能力一一 7分（12 ）中英文能力高一一 8分（1）Possesses excellent communication and interpersonal skills（擁有卓越的溝通及人際交往人能力）1. If the colleagues around you complain about your leader,what would you do?假如你周圍的同事對自己的領(lǐng)

6、導(dǎo)暗自表示不滿，你對此怎么處理？2f your leader have a bad habit that you hardly stand with， how would you do?如果你發(fā)現(xiàn)上司有一個(gè)你幾乎不能容忍的習(xí)慣，你會怎么做？3. What will you do when the relati on ship betwee n you and your leader is not good?當(dāng)你和你的領(lǐng)導(dǎo)關(guān)系處理不好時(shí)，你怎么辦？（團(tuán)隊(duì)合作意識和能力強(qiáng)，愿意致力（2）Team-player ， con tributes to collective goals于集體目標(biāo)）1. H

7、ow do you deal with the differe nces whe n you cooperate with your teammate?你如何處理合作中的分歧？2. You are made to do some work that aren'your respon sibility ,because your bossthinks highly of you. As a result ,ma ny colleagues compla in about you and arguewith you. How would you deal with this situati

8、 on?你的領(lǐng)導(dǎo)因?yàn)槠髦啬愣?jīng)常把非你職責(zé)內(nèi)的工作交給你做，因此很多的同事對你有意見,產(chǎn)生過爭執(zhí)，你會怎么處理？3. What kind of skills do you think is the most effective when you encourage your teammates to con tributi on to pers onal power for achiev ing team's goal. Pleaseprovide an example to explain how do you use the skill.你在鼓勵(lì)團(tuán)隊(duì)成員為實(shí)現(xiàn)目標(biāo)而貢獻(xiàn)個(gè)人力量時(shí)所

9、使用的最有效技巧是什么？請舉例說明你如何運(yùn)用這些技巧？you do that helps your teamto舉例說明自己為這次實(shí)現(xiàn)團(tuán)隊(duì)成功所你在團(tuán)隊(duì)中一般扮演什么角色?4. Ca n you talk with me about someth ing success.Please provide an example.談?wù)勔淮文阕约涸趫F(tuán)隊(duì)發(fā)展上發(fā)揮過的推動(dòng)性作用,做的一兩項(xiàng)工作？5. What positi on do you no rmally take on a team?(3) Leadership potential(領(lǐng)導(dǎo)力潛能)，1. Could you tell us an

10、activity that you leaded during the university?能否講一個(gè)大學(xué)中由你主導(dǎo)的活動(dòng)?2. What ' the most difficult decision you made in the activities you experience duri ng the uni versity?在你經(jīng)歷過的活動(dòng)中，你做過最艱難的決策是什么？3. How do you deal with the un expected con diti ons that appeared in the process of impleme ntati on of p

11、la n?你如何處理計(jì)劃實(shí)施過程中出現(xiàn)的意外情況？4. Let ' talking about what qualities and abilities a leader should have, please dem on strate it through your pers onal experie nce. Some one was born as a leader, what do you think of this senten ce?讓我們談?wù)勔粋€(gè)領(lǐng)導(dǎo)應(yīng)該具備怎樣的品質(zhì)和能力，請根據(jù)你的個(gè)人經(jīng)歷嘗試說明。你怎么看待“有人生來就是個(gè)領(lǐng)導(dǎo)”這句話？5. What would

12、you do whe n you face the situatio ns that your subord in atesemphasize difficulties, show fastidious or argy-bargy while you are assig ning tasksto them?你如果在給屬下分配任務(wù)時(shí)遇到強(qiáng)調(diào)困難、挑肥撿瘦、討價(jià)還價(jià)情況時(shí)將如何處理？（4） Self-driven and committed to succeed in a rapid-growth organization（自我管理能力 強(qiáng)，適應(yīng)能力強(qiáng)，能成功而堅(jiān)定地適應(yīng)迅速成長型組織的環(huán)境）1.

13、 When lots of people ask you to solve different problems at the same time,whatshould you do?當(dāng)多個(gè)人同時(shí)找你解決不同的問題時(shí)，你如何應(yīng)對？（比如：作為人力資源助理， 當(dāng)你正在對一個(gè)提升績效管理的方案做最后調(diào)整， 此時(shí)有員工 來向你詢問考勤記錄的事情， 又有參加面試的人來到公司等待被組織面試，突然老板又要求你將做好的績效管理方案發(fā)給他。如何應(yīng)對？為什么要這樣應(yīng)對？【這些不用翻譯】）2. When your boss arrenge you to deal with a project which is t

14、oo difficult to finishon time,what should you do?當(dāng)你的領(lǐng)導(dǎo)給你了安排一項(xiàng)你自認(rèn)為難以在規(guī)定時(shí)間內(nèi)完成的任務(wù)，你怎么應(yīng)對？3. If you were a leader of a corporation,what should you do when many outstandingmembers want to leave sudde nly?假設(shè)你是一個(gè)社團(tuán)的領(lǐng)導(dǎo)，某天好多個(gè)骨干成員突然表示要離開，你會如何應(yīng)對這一現(xiàn)狀？（5） Positive （積極） ，hungry （上進(jìn)） and persistent（堅(jiān)持）1. What do yo

15、u what to do in the whole program?在整個(gè)項(xiàng)目中你想得到什么？2. What ' your probable position thirty years later in your imagination? How do youpla n to pursue this goal to make it a success?說說看30年你可能是什么身份地位？你打算怎樣追求這個(gè)目標(biāo)讓它成功？3. Did you have a intern ship experie nce?lf you did,what'the problems of yourposi

16、ti on in that compa ny?And what did you lear n form the intern ship?你此前有過實(shí)習(xí)經(jīng)歷嗎？如果有的話，就你的工作崗位而言，你認(rèn)為當(dāng)初的公司存在什么樣有待改進(jìn)的問題？你從中學(xué)到了什么？（如果沒有的話，為什么不在大學(xué)期間找實(shí)習(xí)？）（6） Keen interest in the financial services industry and human resources（喜歡金融服 務(wù)業(yè)及人力資源管理）1. Why do you choose the professi onal you lear ned in the past

17、four years為什么選擇你過去四年所學(xué)的專業(yè)？2. What are the main steps of performanee management？績效管理的主要步驟是什么？（7） Embraces innovation（追求創(chuàng)新）1. What creative things did you done in the uni versity?在大學(xué)學(xué)習(xí)生活過程中你做過什么有創(chuàng)意的事情？（8） Client-orientated（面向客戶的）1. We sometimes have to deal with some un reas on able dema nds of our cu

18、stomers, could you tell me what you should do un der this circumsta nee?我們有時(shí)不得不與一些有無禮要求的客戶打交道，請問遇到這種情況你應(yīng)該怎么做？2. What situations do you think of to improve our customers' experienee in thebanking sector curre ntly?How to improve?你認(rèn)為目前銀行業(yè)有哪些能提升客戶體驗(yàn)的地方？如何提升？（9）Demonstrates（展示出）professionalism （職業(yè)素質(zhì)

19、），integrity （正直廉正）andrespect for diversity（包容多樣性）1.As you kno w,theCitiba nk is an intern ati onal ban k.What problems do we n eed topay atte nti on to?你認(rèn)為花旗銀行作為一家國際性的銀行，其人才管理中最應(yīng)注意的問題是什么?2. What do you think about the huma n resource man ageme nt of the finan cialindustry ？你如何看待金融行業(yè)的人力資源管理工作？3. What

20、 do you think of the adva ntages and disadva ntages of the huma n resources department ' s recruitment work in your views?How to improve?在你看來，招聘這個(gè)環(huán)節(jié)中，公司人力部有哪些優(yōu)點(diǎn)和不足？如何改進(jìn)？（10）Cross-functional （跨職能的） interests and ready to work in different locations/cities （做好了在不同崗位及城市工作的準(zhǔn)備）1. Which course was the

21、 most difficult to you?How did you do to overcome thedifficulty in lear ning this course?在大學(xué)期間你最不擅長的一門科目是什么？你如何克服學(xué)習(xí)這門課程遇到的困難？2. If you were busy every day to work overtime , what will you say to your bus in essexecutives?如果工作忙到天天要加班，你會跟業(yè)務(wù)主管說什么？（11）Strong quantitative and analytical skills（強(qiáng)大的量化分析能力）

22、 1. What kind of data processing work have you been done?你之前曾經(jīng)接觸過什么樣的數(shù)據(jù)處理工作？（12）Proficiency in both Mandarin and English（精通中英文）三、附加題（打印在紙上，現(xiàn)場給到求職者手中一一重點(diǎn)考察求職者的應(yīng)變能力）（10分）：（1）Your boss call you to attend prom tonight; and then your ex-girlfriend invite you tohave dinner, she may become your clie nt; an

23、d fin ally your wife call you, today is your wedd ing anni versary, and her birthday. After the three phone connection, your phone has no electricity, and you lose any com muni catio ns equipme nt, the three people were at the same time, with a restaura nt, not allowed to say any words betwee n you

24、and them, which table would you choose, you can only choose one. Why?【翻譯：你的上司給你打電話要你參加晚上的舞會；然后你的前任女朋友請你吃飯，她有可能成為你的客戶；最后你的老婆給你打電話，今天是你們的結(jié)婚紀(jì)念日，還是她的生日。三個(gè)電話接完，手機(jī)就沒有電了，失去任何通訊器械，三個(gè)人都是在同一時(shí)間，同一個(gè)飯店，你與他們之間不許說任何話語，你會選擇去哪個(gè)桌吃飯，只能選一個(gè)。為什么？】（注： No standard answer, you can answer honestly, the focus is being clearly what your choice can bring