關(guān)于XX酒店房客滿意度調(diào)查問卷

1、關(guān)于XX酒店房客滿意度調(diào)查問卷Questionnaire about consumer satisfaction親愛的房客:您好!為促使XX酒店一如既往的為您及您身邊的親人朋友,提供更加優(yōu)質(zhì)貼心的服務(wù),舒適的環(huán)境,誠意邀請你參加此次關(guān)于XX酒店房客滿意度調(diào)查活動.為了真實(shí)的反映調(diào)查結(jié)果,請您客觀真實(shí)地填寫,所有問卷相關(guān)信息均會對外保密. 請將填好的問卷在您離店時交給大堂經(jīng)理或前臺的工作人員.我們衷心感謝您的支持和參與.祝您享受愉快.您誠摯的 總經(jīng)理Dear consumers: Hello! In order to provide you , your family members and f

2、riends with a higher quality service and comfortable environment, we invites you sincerely to participate our questionnaire about your degree of satisfaction .For the reality of the survey result, please fill in it objectively, all questionnaire related information will be kept absolutely secret.If

3、you leave the completed questionnaires with the Assistant Manager or anyone at the front desk on check-out.We thank you for your support and cooperation. Have a good time!Yours SincerelyGeneral ManagerXX酒店XX HOTEL我們重視您的寶貴意見We Value Your Opinion中國· 湖北· 武漢XX路102號 郵編：430065電話:86

4、傳真:86-027-8*1NO.102 XX Road Wuhan China P.C.:545005Tel: 86FAX: 86-027-678977991.您的性別是: 男性 女性Gender Male Female2.您的年齡是: 25歲及以下 25-30歲 31-45歲 46-60歲 60歲以上Age under 25 25-30 31-45 46-60 above 603.您的職業(yè)是: 企業(yè)職員 個體經(jīng)營者 公務(wù)員 教師 學(xué)生 其它Occupation enterprise staff individual operator official, teach

5、er student others 4.您的教育程度:碩士及碩士以上 本科 ?？?高中 其它Education master or Ph.D undergraduate junior college high school others二.關(guān)于酒店預(yù)訂 about hotel reservation1. 您是如何選擇XX酒店的？What made you to choose the XX HOTEL?推薦 旅行社 以往經(jīng)歷 廣告 其他 Recommendation Travel Agency Previous Experience Advertisement Others2. 您預(yù)訂的渠道：H

6、ow do you make the reservation ?互聯(lián)網(wǎng) 電話 旅行社 直接預(yù)訂 團(tuán)體預(yù)訂 其他 Internet telephone Travel Agency Hotel Directly Group Reservation others3 您對預(yù)訂服務(wù)的評價？Please comment on the service of the reservation. 非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied三.關(guān)于客房服務(wù) About guest room您對客房的滿意程度

7、Please comment on your room1. 干凈Cleanliness 非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied2. 舒適Comfort 非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied3. 浴室用品 Bathroom suplies 非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very u

8、nsatisfied4. 房間設(shè)施Condition room facilities 非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied5. 隔音效果Effect sound proof非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied您的意見your Comments：四.關(guān)于酒店環(huán)境 about hotels environment1. 干凈 Cleanliness 非常滿意 滿意 一般

9、不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied2.周邊環(huán)境neighboring environment 非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied五.關(guān)于會議服務(wù)conference service1. 會議設(shè)施Equipment非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied2. 服務(wù)效率 Eff

10、iciency非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied3. 服務(wù)水準(zhǔn)Level of service非常滿意 滿意 一般 不滿意 非常不滿意Delighted Satisfied general unsatisfied very unsatisfied 六.關(guān)于酒店整體about the overall hotel1. 您對酒店的整體質(zhì)量的評價？Whats your opinion about the overall quality of the hotel?非常滿意 滿意 一般 不滿意 非常不滿意Delighted S