大中專高鐵乘務(wù)專業(yè)英語教學(xué)課件

1、English for Railway Service 乘務(wù)英語教學(xué) 陜西科貿(mào)技術(shù)學(xué)院 張欣High-speed Beijing-Tianjin railway opens 鐵路客運英語 Conversation 會話會話 A. On the train 在列車上在列車上 語法：語法： 時間表達法： 1、直接表示法 eight seventeen(8:17) 2、past , to表示法 Seventeen past eight(8:17)B. On the train 在列車上在列車上 the Forbidden City 故宮 the Great Wall 長城 the Temple of

2、 Heaven 天壇 the Summer Palace 頤和園 Souls Retreat Temple 靈隱寺 Six Harmonies Pagoda 六和塔單詞和短語單詞和短語 freight n. 貨物、貨運 supervisor n. 監(jiān)督人、管理人 crew n. 全體人員（職員） personnel n. 人員、職員 direction n. 指導(dǎo) coordinate v. 使協(xié)調(diào) activity n. 活動、工作 communicate v. 溝通、通信 engineer n. 工程師、火車司機 dispatcher n. 調(diào)度員單詞和短語單詞和短語 coordinate

3、 sth. /sth.with sb. 協(xié)作某事 （同某人協(xié)作某事） in charge of 負責(zé) freight train 貨車 passenger train 客車 train crew 列車乘務(wù)組 on board 車載 under his direction 在某人的指揮下 communicate with 與取得聯(lián)系 一、問候語一、問候語Good morning . 您好！（早上好）Good afternoon. 您好?。ㄏ挛绾茫〨ood evening. 您好！（晚上好）How do you do? Nice to meet you. 見到您很高興。Glad to meet y

4、ou. Pleased to meet you. 二、歡迎語二、歡迎語Welcome to our train. 歡迎乘坐本次列車。Welcome aboard! 請上車！ Example 1: A: Good morning! B: Good morning! Welcome aboard! A: Thank you. Its nice to be here. B: Hope you enjoy your trip.Everyday English 日常生活用語（一）日常生活用語（一） . Learn to say A. Greetings 問候問候 1. Welcome to China!

5、 2. Welcome to our city! 3. Welcome to our train! 4. Glad to take your train! 5. Glad to see you again! 6. Havent seen you for a long time. Long time no see.Everyday English 日常生活用語（二）日常生活用語（二） . Learn to say A. Thanks and Apologies 感謝和道歉感謝和道歉 1. Its very kind of you. 2.Thank you for your help. 3. Th

6、ank you for the trouble you have taken to get me the ticket. 4. Im very sorry./ Im so sorry./ Im terrible sorry. 5. Sorry, I dont quite understand you. Excuse me, I dont catch your meaning. 6. Sorry, my English is very poor, please speak more slowly. 7. Pardon? 8. I beg your pardon. Please say it on

7、ce more. 9. Sorry to trouble you. 10. Sorry to have kept you waiting. 11. Sorry to be in your way. 12. Sorry, the supper is not ready. 13. Sorry, the water has not boiled yet. 14. Im so sorry for what Ive said. 15. Ill try to make sure it doesnt happen again. 提醒、建議用語提醒、建議用語 Please be careful. 請小心。 D

8、ont go far. 不要走遠。 Pay attention to the departure-call. 請留心開車鈴聲。 Why not go and have a look? 為什么不去看一看呢？Youd better go and see if its yours.您最好去看一下是不是您的。 Dont worry. 別擔(dān)心。 Take it easy. 放心好了（別著急）。 Just a moment, please. 請稍等。 三、答謝語三、答謝語 1、列車員答謝旅客：、列車員答謝旅客：Thank you very much. 非常感謝。 B. Requests 請求請求 1.Pl

9、ease tell me which train I should take for Guangzhou. 2. Wake me up at seven tomorrow morning, please. 3. Will you please tell me how to check my luggage for Hangzhou? 4. I wonder if you could help me with my luggage. 四、道歉語四、道歉語 1、列車員向旅客道歉：列車員向旅客道歉： Im sorry. 或或 Sorry. 對不起。 Excuse me. 勞駕。 I beg your

10、 pardon? 或 Pardon? 您能再說一遍嗎？ Im sorry, Ill do it right away. 對不起，我馬上辦。 Sorry to trouble. 對不起麻煩您一下。 Sorry, I dont quite understand you. 對不起，我不太明白您的意思。Excuse me. I dont catch your meaning.請原諒，我沒有領(lǐng)會您的意思。2、旅客向列車員道歉時，一般說：、旅客向列車員道歉時，一般說： Thats all right. 沒關(guān)系。 It doesnt matter. Dont worry about it. 也可以說：也可以

11、說： Never mind. Its nothing. Passenger Train Classes 旅客列車類型旅客列車類型Seat Classes 座位等級座位等級 There are 4 standard classes of seats:hard seat, soft seat, hard sleeper and soft sleeper.主要內(nèi)容主要內(nèi)容 Seat Class 座位等級座位等級 Passenger Train Classes 旅客列車類型旅客列車類型 Propaganda for Not Carrying Prohibited Articles 嚴禁攜帶危險品上車嚴

12、禁攜帶危險品上車 Passenger Cars 客車客車 Up and Down 上行和下行上行和下行 Beijing West Railway Station 北京西站北京西站 The Qinghai- Tibet Railway 青藏鐵路青藏鐵路 Chief Conductor 列車長列車長 Shanghai Maglev Train 上海磁懸浮列車上海磁懸浮列車 Unit Three Propaganda for Not Carrying Prohibited Articles 嚴禁攜帶危險品上車嚴禁攜帶危險品上車 “watch for”在字典上的意思是“等待，期待”之意。若將警示牌上的

13、英文再翻譯過來，是“請等待一個安全”。所以，不妨翻譯為：“Carriage conjunction, please be careful”。 “keep out”的解釋是，“用于警示牌，切勿靠近（進入）”。 這個翻譯成“Danger ！No Touch”更準確 翻譯人員將fire fight一詞理所當然地翻譯成“消防器材”，殊不知，這一詞在英文中是“交火、炮戰(zhàn)”之意 “Fire extinguisher, please dont move it at will”才符合其中文意思。至于“safety device”二詞也是完全是可以刪掉的。 Garbage only, not for cigar

14、ette buttAt the booking office 1 How long will this train take to go to Beijing？這列直達快車開到北京要多久？ 2 This express will go straight from Beijing to Tianjin.這列快車從北京直達天津。 3 What time is the next train to Beijing? 下一趟去北京的車幾點開？ 4 Id like to have two soft berth tickets to Shanghai for tomorrow.我想買兩張明天的到上海的軟臥票

15、。 (hard berth, hard seating, soft seating) OK. It comes to 1，200 yuan including service fee.好的，加上手續(xù)費一共1，200元。 5 May I have two lower berths？我可以要兩張下鋪嗎？ Sorry. We usually pair the upper and lower together to sell.對不起，我們通常上下鋪搭配在一起賣。Checking-in and boarding 檢票上車檢票上車 1.Where do I board the train? First y

16、ou go to the waiting room. The notice board will tell you which waiting room you need for your train.公告板上有你要乘坐車次的候車室編號。2.In the waiting room you can access several platforms.候車室可以通向好幾個站臺。 Try to get to the platform 15 minutes before the train leaves. 盡量在開車前十五分鐘到達站臺。Finding bed or seat 找鋪位或座位找鋪位或座位 1

17、.Excuse me, can you help me find my seat? 勞駕，你能幫我找一下座位嗎？ Please show me your ticket, it says which seat is yours .給我看一下你的車票吧，上面有你的座位號。 2.Excuse me, I need to get a pass. Can I help you with your bags? Can I move it please? 補票用語補票用語 1、 Your child is already over 1.1m， please buy a children ticket. 你的

18、小孩已超過1.1米了，請買小孩票。 Your child is already over 1.4m， please buy an adult ticket. 你的小孩已超過1.4米了，請買大人票。 Sorry，your luggage is overweight ，please buy a luggage ticket. 對不起，你的行李已超重，請補票。 2、 Please add more yuan for your ticket.您需要加補元錢。關(guān)于臨時停車關(guān)于臨時停車1、 How long shall we stop here, please? 請問在這停車多久？ This is a t

19、emporary stop.現(xiàn)在是臨時停車。 It stays for minutes.停車分。 Please dont get off the train.請不要下車。2、The train is now minutes late. 列車現(xiàn)在晚點幾分鐘。 Please dont worry，the train will arrive on schedule.請別著急，列車將正點到達。 The train will soon be on schedule. 列車很快就會正點的。旅客遺失物品用語旅客遺失物品用語 1、What have you got inside?里面有什么東西？ Dont w

20、orry. Well try to find it for you.請不要著急，我們設(shè)法幫你找。 Dont worry. well manage to give it back to you if we find it.請放心，如果我們找到了，我們設(shè)法轉(zhuǎn)交給你。 Well keep you informed.我們將隨時通知您。 2、I have got a but I dont know whether it is yours?我剛拾到，不知道是不是你的？ Please go to the chief conductor to claim it.請到車長那去領(lǐng)。 3、Please check

21、your bag .If there is no problem with it， please sign here.請檢查一下您的行李是否完好無損，如果沒有問題，請您在這里簽字。提醒乘客 1、No Dangerous goods are allowed to bring on the train! 嚴禁攜帶危險品上車！ 2、These are inflammables，please leave them to our care.這些是易燃品，請交給我們適當處理。 3、Please take care of your valuables. 請保管好貴重物品！ 4、Help us to keep

22、 the train clean. 請協(xié)助我們，保持火車清潔衛(wèi)生。 提醒乘客 5、Take care when you get off the train. 下車時當心。 6、 Luggage must not be put in the gateway. 行李不準放到過道上。 7、 Mind the gap. 小心臺階間跨度 8、 Please keep gateways clear. 請保持過道暢通。 嚴禁攜帶危險品上車！這些是易燃品，請交給我們適當處理請保管好貴重物品！小心臺階間跨度行李不準放到過道上Seats 1.The train has different sections, su

23、ch as hard and soft sleepers, and hard and soft seating. What is the difference? 有什么區(qū)別嗎？ 2.The soft sleepers are for 4 people and you have a door to close your compartment. 軟臥包廂可睡四人，包廂的門可以關(guān)。 3.The hard sleepers are for 6 people and there is no door. 硬臥可睡六個人，沒有門。Food 1.Can I buy food on the train? 我可

24、以在火車上買食物嗎？ Yes, a crew member will come by with food to sell. 是的，乘務(wù)員從你身邊經(jīng)過賣東西。 2.Is there a restaurant on the train? Can you show me where it is please? 你能告訴我餐車在哪嗎？ Yes, there is a restaurant carriage by soft sleeper carriage. 是的，有餐車，在軟臥車廂旁邊。 Drinks (iced) mineral water black tea green tea hot water

25、 milk beer yogurt ice-creamSmoking 1.Can I smoke here? 我能在這里吸煙嗎？ No, the smoking section is at the end of the carriage between this carriage and the next. 不可以，吸煙區(qū)在兩節(jié)車廂之間。 3.Can I buy cigarettes on the train? 我能在火車上買到香煙嗎? A crew member will come by with food to sell. 是的，乘務(wù)員從你身邊經(jīng)過賣東西。Toilet 1. There i

26、s a washroom at the end of each carriage.在每節(jié)車廂的末端都有洗漱間。 2.Why is the toilet locked? 廁所的門為什么鎖上了？ The toilet is always locked when the train is at the station. When the train begins moving again we will unlock it. 火車進站后經(jīng)常要鎖上廁所的，火車重新開動后，我們就開門。Common useful sentences 1 Our train will arrive at Beijing R

27、ailway Station at 18:27. 列車到達北京車站的時間是18點27分 2 Our next stop will be Station. Please prepare yourself for getting off the train. 下一站將要到達站，請您提前做好下車的準備 3 The destination will be reached in about two minutes. 還有大約2分鐘到達終點站 4 Our train currently travels at 350 kilometres an hour. 現(xiàn)在的時速大概350公里/小時 At the st

28、ation 車站用語（一）車站用語（一） Learn to say A. Meeting the Passengers 接車用語接車用語 1、Welcome the our station! 2. Will you please wait for him at the rest hall? 3. Youd better wait for him in the guests waiting-room. 4. Where is the refreshment stall?At the station 車站用語（二）車站用語（二） Learn to say A. Station Facilities

29、 and Service 1. May I have a platform ticket? 2. I want to see somebody off. 3. I want to meet some friends. 4. The train is standing at platform Number Two. 5. The train has just come in. 6. The train hasnt come in yet.列車員自我介紹列車員自我介紹 Ladies and Gentlemen: Good morning. Welcome to our train. May I introduce myself? Im your conductress. My names Li Hua. This