DELL重要客戶運(yùn)作系統(tǒng)（英文共14頁）.ppt

1、12 RelationshipProcessPerformanceImprovement3Dell Quality SystemSupplier Quality RELATIONSHIPSupplier Quality PROCESSSupplier Quality PERFORMANCESupplier Quality IMPROVEMENTSupplier SurveySupplier Quality Standard (SQS)Quality AgreementQuality System Audit (QSA)Process AuditQuality Mgmt Plan/MQTPPAP

2、New P-Plan & ScorecardSafe LaunchYield/Line/ Field MetricsDaily,Weekly, Monthly ReportsQuarterly Quality Review (QQR)Closed Loop CA SystemContinuous Improvement Process (CIP)Business RelationshipProcess Establishment & QualificationCustomer ExperienceDrive Change4DELL品質(zhì)系統(tǒng)流程品質(zhì)系統(tǒng)流程IdentifyPote

3、ntialSuppliersShareQualityExpectationsNegotiateQualityCommitmentExchangeQualityGoalsNPP/SC StartAudit MFG.FacilitiesImplementCorrectiveActionsIdentifyImprovementOpportunitiesReviewPerformancew/ SupplierEvaluateTotalCustomerExperienceMonitor lLine & FieldPerform.Safe LaunchCreateQualityManagement

4、PlanReviewDesign &LessonsLearnedMonitorSupplier LinePerformanceQuarterlyBusinessReviewsTrackLessonsLearnedRELATIONSHIPPROCESSPERFORMANCEIMPROVEMENTEXISTINGSUPPLIERAND/ORTECHNOLOGYNEWSUPPLIERAND/ORTECHNOLOGY確定可以合作的供應(yīng)商提出品質(zhì)期望商議品質(zhì)意責(zé)任交換品質(zhì)目標(biāo)至生產(chǎn)地稽核設(shè)計(jì)審查&預(yù)防制定品質(zhì)管理計(jì)劃安全放行(量產(chǎn))監(jiān)控供應(yīng)商生產(chǎn)線生產(chǎn)線及應(yīng)用段監(jiān)控客戶心聲評(píng)價(jià)商業(yè)評(píng)審(

5、每季)供應(yīng)商評(píng)審確定改善時(shí)機(jī)執(zhí)行改善對(duì)策追蹤及預(yù)防5Based on ISO 9001/9002Perform Supplier SurveyShare SupplierQuality StandardPerform QualitySystems AuditPerform Process AuditNegotiate QualityAgreementSupplier SelectionDecisionSQE with new supplierSQE with SupplierSQE with SupplierSQE with SupplierSQE with Legal Team &(

6、Supplier Legal Team)SQE / Business TeamSet Quality Goalswith SupplierSQE with Supplier(完整的稽核包括將近122個(gè)問題)90-100% = Approved70-89% = Conditionally 70% = Not approved 6DELL管理供應(yīng)商流程管理供應(yīng)商流程SQE leadsQuality Mgmt Planning(OEM and Supplier)Safe LaunchPerform Process Audit(if not done earlier)Managing / Monito

7、ringQuarterly QualityReviewsSupplier CorrectiveActionsManage ContinuousImprovement ProcessSQE leadsSQE leadsSQE leadsSQE partcipates with OEMManagement TeamSQE leadsNew Product Plan andScorecardSQE leadsSupplier QualityPerformanceSupplier-RelatedEngineering ChangesPPAP, Production PartApprovalSQE le

8、adsSupplier Management starts after supplier selection is completed7Dell Safe Launch簡(jiǎn)化模式簡(jiǎn)化模式VolumeQualityYields91% 91.5% 92% 92.5% 93%.5 50 195 500 1000 2000 3000.Safe Launch ProcessTest Point 1, 2, 3,4, etc.Improved Quality/Process Optimization Controlled Pilot and Ramp8Qual Build/TestRFDPilotBuild

9、/TestFAIVolume RampFCSRTSFVSQual Test2674OEM Supplier QA83 Check Point 1: Supplier QA Approved Check Point 2 Qual Test exit Check Point 3 Qual Build Completed Check Point 4 Release from Development (RFD) Check Point 5 FAI complete Check point 6 Ready To Ship (RTS) Check point 7 First customer ship (

10、FCS) Check Point 8 Full Volume Ship achieved (FVS) RFD Release From Development RTS Ready To Ship FAI First Article Inspection (Pre-Ramp) FCS First Customer Ship FVS Full Volume ShipDurationSee Ramp Plan15Dell Safe Launch模式模式9Customer ExperienceResults of SuccessTotal Quality ProcessFoundation and E

11、nabler to Success 品質(zhì)系統(tǒng)設(shè)計(jì)品質(zhì)品質(zhì)改善製程預(yù)防供應(yīng)商及早介入分包商管理供應(yīng)商全面的品質(zhì)CIPIFIRLRRYieldCIPContinuous ImprovementAction that Drives SuccessDrive Quality the Source through.Dell Continuous Improvement(CIP)10Dell工程變更通知要求工程變更通知要求Any supplier changes to form, fit, function, or appearance 任何影響外形結(jié)構(gòu)，安裝，功能，或外觀的變更須通知OEM must b

12、e notified in writing OEM須被書面通知到Required number of days notice should be defined in the QPM/MQT 應(yīng)定義所需的通知天數(shù)OEM SQE should be the conduit for any supplier changes - not OEM manufacturing or engineering 任何供應(yīng)商變更應(yīng)通過OEM SQE管道（非OEM制程或工程）OEM SQE works with Supplier to ensure OEM is notified of supplier chan

13、ges OEM SQE應(yīng)該對(duì)供應(yīng)商的變更作掌控並確保OEM被通知到Supplier RelatedEngineering Changes11 -選自Dell低功率連接器規(guī)範(fàn)12Dell DocumentDell Document NumberPurposePart Qualification ProcessCor.30.WWP.SQ.0014Overview Document to DellQual Process: To determine if all Dell engineering design record and specification requirements are ful

14、ly understood by the supplier and that the suppliers process has the potential to produce product meeting these requirements during actual production at the normal production rate13 Figure 1 Element Description L1 L2 L3 Part Submission Warrant S S S Sample Product (Cosmetically defined) S S S Gage R

15、eliability & Repeatability S S S Process Capability Studies S S S Dimensional Evaluation (First Article Inspection Results) S S R Process FMEA S R R Process Flow Diagram S R R Process Management Plan S R R Process Definition Documents R R R Work Instructions and/or Checking Aids R R R Other S R R *S=Supplier Submit/R=Supplier Retain Submission Level14Submission Basis Level Contact Initial Submission 1 Product Eng. Engineering Changes 2 Product Eng. Tooling Transfer, Replacement, Additional, etc. 1 Product En