酒店基礎(chǔ)英語培訓(xùn) (5)

1、服服 務(wù)務(wù) 英英 語語（一）（一）Best Western HotelHuman ResourseITEMS vGreeting Greeting 問候問候vThanks Thanks 致謝致謝v Apologies Apologies 致歉致歉vDirections Directions 指路指路vFestivals Festivals 節(jié)日節(jié)日vDepartment Department 各部門名稱各部門名稱vFacility Facility 設(shè)施設(shè)施vCourtesy English 禮貌英語禮貌英語English Training communicationEnglishservic

2、eGreeting 問候問候v（First Meeting 第一次見面時(shí)打招呼）第一次見面時(shí)打招呼）v問：How do you do ?v答：How do you do ?vNice to meet you/Glad to meet youvNice to meet you too.v很高興見到你很高興見到你Greeting 問候問候vHow are you?你好嗎vFine, thank you, and you?v我很好，謝謝你，你呢？vHow are you doing? 你好嗎？v Well, thank you很好，謝謝Greeting 問候問候v祝您過得愉快！祝您過得愉快！vHav

3、e a good time!v你看起來氣色不錯(cuò)。你看起來氣色不錯(cuò)。v You look fine todayv我很高興你這么認(rèn)為我很高興你這么認(rèn)為vI am glad you think so.Greeting 問候問候vHow is everything going with youv你最近好嗎？你最近好嗎？vNot busy/So so. v還行，不忙還行，不忙/一般。一般。vHow about your family?v您的家人最近好嗎您的家人最近好嗎Thanks 致謝致謝vThanks 謝謝vThank you 謝謝你！vThanks a lot 多謝！vThank you for y

4、our help 謝謝你謝謝你的幫助！的幫助！You are welcome 您太客氣了您太客氣了 Its my pleasure 這是我的榮幸這是我的榮幸 Thats all right 不用謝！不用謝！ Not at all 沒什么沒什么 Dont mention it 何足掛齒何足掛齒 Apologies 致歉vExcuse me 請(qǐng)?jiān)徴?qǐng)?jiān)?打擾一下打擾一下vI am sorry. 對(duì)不起對(duì)不起vI am awfully sorry.我真的很抱歉我真的很抱歉vIts my fault.這是我的錯(cuò)這是我的錯(cuò)vI apologize for this.v我為此感到很抱歉我為此感到很抱歉D

5、irections 指路vGo upstairs/downstairs. 上樓vIts on the 2nd floor. 在二樓vThis way, please. Turn left/rightv這邊請(qǐng)，向左/右轉(zhuǎn)vThis way to the elevator.v這條路通往電梯vFollow me, please.請(qǐng)跟我來Festivals 節(jié)節(jié) 日日vNew Year 新年New Years Day 元旦Spring Festival 春節(jié)Saint Valentines Day 情人節(jié)vHappy Birthday 生日快樂vMerry Christmas 圣誕節(jié)各部門名稱 1.

6、Executive Office (EO) 總辦總辦2. Front Office (FO) 前廳部前廳部 3. Food and Beverage (FB ) 餐飲部餐飲部4.Housekeeping ( HK) 房務(wù)部房務(wù)部 5.Human Resource ( HR) 人力資源部人力資源部6.Sales and Marketing ( SM) 市場(chǎng)營銷部市場(chǎng)營銷部7.Financial Department ( FIN) 財(cái)務(wù)部財(cái)務(wù)部 8.Engineering Department ( ENG) 工程部工程部 9.Security Department ( SEC) 安保部安保部10.

7、Purchasing Department (pur)采購部采購部洗衣服務(wù)Courtesy English 禮貌英語v1、旅游愉快嗎？vDid you have to nice trip？v2、我是接待員（行李員、電梯員、話務(wù)員、收帳員、電工、清潔工、洗衣工、廚師、餐廳服務(wù)員、調(diào)酒員、美容師）。vI am the receptionist .v（porter/liftoperator/operator/cashier/electrician/cleaningpersonvLaundry worker/cook/waiter, waitress/bartender/beautician）.v3、

8、需要我?guī)兔?？vWhat can I do for you?v4、還需要些什么？vWhat else I can do for you?v5、請(qǐng)稍等一會(huì)兒。vJust a moment，please.v6、請(qǐng)稍等一會(huì)兒。v Just a moment，please.v7、很高興為您服務(wù)。v I am always at your service.v8、希望您在這里住得愉快。v I hope you will enjoy your stay with us here.v9、對(duì)不起，給您添麻煩了。v I am awfully sorry to have caused you so much inc

9、onvenience.v10、如果您需要什么幫助，請(qǐng)及時(shí)告訴我。v Just let me know if there is anything I can do for you.v11、這邊請(qǐng)。v This way , please.v12、請(qǐng)走這邊。v Would you care to step this way , please?v13、您先請(qǐng)。v After you.v14、對(duì)不起，我馬上就過來。v Excuse me , Ill be with you in a minute.v15、能告訴我您的姓名嗎？v May I have you name?v16、對(duì)不起，讓您久等了。v So

10、rry to have you kept waiting.v17、您能填一下這張表嗎？v Would you please fill in this form?v18、您如何付帳，是現(xiàn)金還是信用卡？v How are you going to pay, in cash or by credit card?v19、對(duì)不起，我能進(jìn)來嗎？v Excuse me ,may I come in?v20、您可以坐這部電梯到客房。vYou may go to your room by this elevator.v21、我馬上為您查一下。vLet me have a check for you.v22、祝您

11、生意興隆。vI wish you a good business.v23、 What kind of room would you like, sir? 先生，您要什么樣的房間？v24、May I know your name and your room number, please? 我可以知道您的名字和房間號(hào)碼嗎？v25、 Heres your room key. 這是您的房間鑰匙。v26、Im sorry to keep you waiting, sir. What can I do for you? 先生，對(duì)不起，讓您久等了。我能為您做點(diǎn)什么嗎？v27、May I known your name, please? 請(qǐng)問尊姓大名？（不認(rèn)識(shí)客人時(shí)用）v28、Im sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy. v對(duì)不起，先生。我們已經(jīng)客滿，沒