酒店聲稱預(yù)定但未到達(dá)檢查服務(wù)程序

1、管理規(guī)范示范文本 | Excellent Model Text 資料編碼：CYKJ-FW-170編號(hào)：_酒店聲稱預(yù)定但未到達(dá)檢查服務(wù)程序?qū)徍耍篲時(shí)間：_單位：_酒店聲稱預(yù)定但未到達(dá)檢查服務(wù)程序用戶指南：該管理規(guī)范資料適用于管理中，為使規(guī)則公開化，讓所有人保持集體的協(xié)調(diào)，維護(hù)集體的利益，從而充分發(fā)揮團(tuán)體的力量，實(shí)現(xiàn)管理有法可依，內(nèi)部運(yùn)行有規(guī)則保障?？赏ㄟ^修改使用，也可以直接沿用本模板進(jìn)行快速編輯。源自建筑資料酒店聲稱預(yù)定但未到達(dá)的檢查服務(wù)程序Objectives目標(biāo)*To ensure that the number of No Shows is correct確保預(yù)定但未到的房間號(hào)碼正確。*T

2、o minimize the chance for disputed room rates upon check out將可能在離店時(shí)對(duì)房價(jià)產(chǎn)生爭(zhēng)執(zhí)的可能性減小到最低。Policy Statement: 政策闡述*It is the hotels policy to check all claimed bookings before they are classified as No Show這是酒店關(guān)于在將聲稱的預(yù)定劃入預(yù)定但未到達(dá)的類型前做所有檢查的政策。Procedures程序1. The Guest Service Manager checks all claimed bookings

3、 at 23:00 hours大堂經(jīng)理在23點(diǎn)前檢查所有聲稱的預(yù)定。2. He compares the bookings with the in-house guest list to see if guests have mistakenly been checked in as walk-in guests. If this is true the room rate of the walk in folio needs to be checked against the rate agreed during the time of reservation and changed if

4、favorable for the guest.他比較預(yù)定和住店客人表以判別是否有客人被劃入散客的行列。如果情況屬實(shí)，散客房價(jià)應(yīng)該根據(jù)在預(yù)定時(shí)的協(xié)議被核對(duì)并根據(jù)客人的贊成與否進(jìn)行更改。3. The Registration Cards need to be checked in order to ensure that the Front Desk Agent check in the folio after registration.核對(duì)登記卡以便前臺(tái)員工在登記后為其辦理入住手續(xù)。4. Before the Guest Service Manager confirms the reserva

5、tion as No Show, he retrieves the reservation correspondence and checks if the booking was not cancelled or amended.在大堂經(jīng)理確定預(yù)定為預(yù)定但未抵達(dá)的情況前，他重新檢查預(yù)定信，檢查預(yù)定是否被取消和修改。5. If there is any uncertainty the assigned room has to be checked physically.如果有任何不確定因素，將對(duì)被安排好的房間進(jìn)行常規(guī)檢查。6. In case the No Show concerns a VIP or a repeat guest the Guest Service Manager may decide to forward the reservation to the next day.萬一預(yù)定但未抵達(dá)的狀況涉及到VIP或回頭客的情況，大堂經(jīng)理可以視情況將其延期到第二天。7. The no-show report and supporting correspondence is pas