英文投訴信表達(dá)及例文練習(xí)

1、Complaint Letter寫(xiě)信投訴抱怨的題型很常見(jiàn)，怎樣才能合理的表述不滿，又能顯得理由充分？投訴信結(jié)構(gòu)：投訴信是對(duì)產(chǎn)品或服務(wù)表示不滿的信件，一般分1. 提出投訴內(nèi)容；2. 說(shuō)明具體情況；3. 提出解決辦法。語(yǔ)言注意點(diǎn)投訴信應(yīng)重點(diǎn)表明投訴的原因，敘事應(yīng)客觀、準(zhǔn)確、簡(jiǎn)潔。最后提出的解決方法應(yīng)切實(shí)可行。在表達(dá)自己的不滿時(shí)，語(yǔ)言要把握分寸，不失風(fēng)度。1.投訴內(nèi)容。一般放在信的開(kāi)頭。常用的表達(dá)法有：I am writing to you about. which I received/bought .I am going to complain about .I am sorry to have

2、 to return with this letter. which I received/bought.2.具體情況。一般講述對(duì)商品質(zhì)量或售后服務(wù)不滿意的地方。常用的表達(dá)法有：When we checked., we noticed.When I took. out of the bag and examined. closely, I found.When I unpacked. and tried to use it, it did not work.3.解決辦法。常用的表達(dá)法有：Please let me know what you intend to do in this matte

3、r.I am returning under separate post and look forward to receiving a full refund of.In view of the inconvenience that this has caused, I feel you should.下面介紹下這類書(shū)信的常用詞匯和句型詞匯：plain against sb. about sth.投訴.2.dissatisfaction with不滿于.3.put up with / bear / tolerate忍受awful 糟糕的4.poor service糟糕的服務(wù) 5.inconc

4、eivable不可思議的 6.out of ones expectation令某人大失所望7.look into / go into / investigate調(diào)查 8.incident / matter 事件句型：1) I am writing to you to complain about .2) I am writing to express my dissatisfaction with.3) There are some problems with the flat that I wish to bring to attention. For one thing, there is

5、For another,.4) I can hardly bear /tolerate /put up with it any more.5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.6)I sincerely hope that it will review its management system, with the view to providing, better service to the pub

6、lic.7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.8) We will appreciate your willingness to make up for the loss.范文：Dear Sir，I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuh

7、an, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible t

8、o fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month.Thank you for your consideration.Yours sincerely Bu Manyi練習(xí)1：假設(shè)你是澳大利亞的 Alan,前幾天你參加了一家旅行社組織的河南三日游的活動(dòng)。下面是這家旅行社的廣告，請(qǐng)根據(jù)下面

9、廣告中箭頭所指內(nèi)容對(duì)其不實(shí)之處向消費(fèi)者協(xié)會(huì)寫(xiě)一封投訴信。注意：1詞數(shù)：100左右；信的格式和開(kāi)頭已給出，不計(jì)入總詞數(shù)。2可根據(jù)內(nèi)容要點(diǎn)適當(dāng)增加細(xì)節(jié)使文章意思連貫。3. 參考詞匯：破舊的shabby(a) 紀(jì)念品souvenir（n）Dear Sir or Madam,I am writing to express my complaint about the service of Morning Star Travel Agency.練習(xí)2：假設(shè)你是李華，你在5月2日去一家商店買(mǎi)衣服。當(dāng)你請(qǐng)一個(gè)王姓服務(wù)員幫你找適合你的型號(hào)的衣服時(shí)，她以忙為借口讓你自己找，你說(shuō)你找不到才來(lái)讓她幫忙，她說(shuō)你找不到

10、就說(shuō)明沒(méi)有。你對(duì)這位服務(wù)員的服務(wù)態(tài)度十分不滿，并寫(xiě)信向該商店的銷售經(jīng)理投訴該服務(wù)員。注意：1、詞數(shù)120左右；2、信的開(kāi)頭和結(jié)尾已為你寫(xiě)好，但不計(jì)入總詞數(shù)；3、可適當(dāng)增加細(xì)節(jié)，以使行文連貫。I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages. Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing