酒店初級英語情景對話

1、WORD格式酒店初級英語情景對話一、房務(wù)部前廳1、 Making a Reservation 預(yù)訂客房Reservationist(R): Good afternoon. What can I do for you"下午好，我能幫您什么嗎？Client (C) : Good afternoon. I m calling from BeijingForeign Trade Company. Is it possible for me to have a suite"下午好，這里是外貿(mào)公司，我想訂一間套房，有嗎？R: Certainly, can you give me you

2、r name please, sir"有的，先生，可以告訴我您的名字嗎？C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here"謝謝， WEST 先生。請問你要住多久呢？C: I ll stay here for quite a long time.我將會住很長一段時間的。R: I m glad you will be staying at our hotel for a long time.很快樂你將會在我們酒店長住。C: How much is the su

3、ite, please"請問套房多少錢呢？R: Your suite is 320 yuan (RMB) per day.您訂的套房一天是320 元。C: Does that include attendance"專業(yè)資料整理WORD格式1專業(yè)資料整理WORD格式有包括效勞費(fèi)嗎？R:Three hundred and twenty yuan a day, service included.320 元一天，包含效勞費(fèi)。C: Meals included"餐費(fèi)有包含在內(nèi)嗎？R: Meals are extra, not included.餐費(fèi)是另外算的，不包含在內(nèi)。C

4、: What services come with that"都還有些其他的什么效勞嗎？R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, atelephone and a major international newspaper delivered to your room every day.您的房間有一間帶空調(diào)的臥室，一間客廳，一間浴室，一臺彩電，一部并且

5、每天都有主要的國際新聞報送到您的房間。C: Do I have to pay in advance"我需要提前預(yù)付嗎？R: Yes, you may pay half of it. The account will be settled later.要的，您需要先預(yù)付一半，稍后會設(shè)定一個*。C: On which floor is the suite"套房在幾樓呢？R: We have reserved two suites for you to choose. One is on the first floor,專業(yè)資料整理WORD格式2專業(yè)資料整理WORD格式the o

6、ther on the thirteenth floor. Both of them have a bathroom and face to the south.我們提供兩個套房供您選擇。一個是在一樓，另一個是在十三樓。兩個套房都帶浴室并且都是朝南的。C: Whats the difference between them？它們之間有什么不同呢？R: The conditions and the prices are the same. No difference。.條件和價格都是一樣的，沒什么不同。C: Which is quiet" I want a quiet one. I h

7、ate noise at night.哪一間更安靜？R: The one on the thirteenth floor is very quiet. The room number is 1316.三樓的那一間是非常安靜的。房間號是1316。C: I think I lltake the one on the thirteenth floor。.我想我還是訂三樓的那一間吧。R: OK. And your arrival and departure dates"好的，那您抵店和離店的日期是？C: I dontknow, but it could be seventeen to twe

8、nty days.不知道，但是大概會住17 至 20 天吧。R: Then we can only confirm a room from the 10th to the 27th. Im afraid we wontbe able to guarantee you the room after the 27th.那我們只能確認(rèn)一個房間給您，從 10 號至 27 號，恐怕我們不能保證專業(yè)資料整理WORD格式3專業(yè)資料整理WORD格式27 號之后有房間給您了。C: What if there isntany room then"是不是那之后都沒有房間了？R: Dontworry, si

9、r, We can either put you on a waiting list or find you a room in a nearby hotel.不要急，先生，我們也可以將您列在等候上或者在最近的地方為您找一家酒店。C: Fine, thank you. Good-bye.好的，謝謝，再見。2、Reception接待Scene: A car pulls up in front of Landscapehotel and a doorman (Dm) goes forward to meet the guests, opening the door of the car for t

10、hem.一輛車在山水大酒店前停下了，行李員上前為客人翻開車門。Dm: Good evening, sir and madam. Welcome to our hotel.晚上好，先生女士。歡迎光臨我們酒店。Mr. Bellow (B): Thanks. Good evening.晚上好，謝謝。Dm: (Opening the trunk, taking out the baggage and looking at the name on the baggage tags)翻開車后箱，取出行李并看著行李標(biāo)簽上的名字。I m the doorman, Mr. Bellow. So you have

11、 got altogether four pieces of專業(yè)資料整理WORD格式4專業(yè)資料整理WORD格式baggage"我是這兒的行李員， BELLOW 先生。您一共有四件行李是嗎？B: Er Maybe five, Margaret (M)嗯?？赡苡形寮?， MARGARET 。Dm: Five" Oh, sorry. Let me have a check again.五件？對不起，我再檢查一次。M: Oh, no, Henry, Always poor memory! Weve got only four.不是的， HENRY ，你老是健忘，我們只有四件行李的。

12、B: I see. 我知道了。(To the doorman) Sorry, boy, Youre right. Four pieces.對行李員說：對不起，你是對的，我們只有四件行李。Dm: Never mind, Mr Bellow. The Reception Desk is straight ahead. Afteryou, please.沒關(guān)系。BELLOW 先生?？偱_就在前面，您先請。B: Yes, thank you. 好的，謝謝。3、 Inquiring Information詢問Receptionist (R) : Good afternoon, sir. 下午好，先生。Mr

13、 Bellow (B) : Good afternoon, Could you please mail a letter for me"下午好，你能為我寄一封信嗎？R: Yes, Have you stuck on the stamps yet"好的，請問郵票貼了嗎？B: No. I need to buy some. 還沒有，我得去買一些。R: (Looking at the letter) is it to San Francisco"專業(yè)資料整理WORD格式5專業(yè)資料整理WORD格式看著信件這是寄到圣弗蘭西斯科的嗎？B: Yes. And I d like

14、to send it by ordinary air mail.是的，我想就普通的航空郵寄就可以了。R: (Weighing the letter on the scales) Two yuan and sixty fen。將信件稱重 2.6 元。B: Overweight" 超重了嗎？R: Yes.是的。B: Two yuan and sixty fen. 2.6元(60 分=6 角)R: thank you. Here it is 給你，謝謝。(Giving the money).付錢R: Here are your stamps. Please stick them on to

15、gether with the air mail sticker on the front of the envelope.這是您的郵票，請將它們和航空信件的標(biāo)簽一起貼在信封的前面。B: All right. One more thing, I want to send a telex and a fax to New York. Can you arrange it for me"好的，還有一件事，我想發(fā)一份電報和一份到紐約，你能為我安排一下嗎？B: Oh, yes, sir. We have telex and fax service in our hotel. Would yo

16、u please go to the business centre" You can send your telex and fax there.可以的，先生。我們酒店吸提供電報和效勞。您可以在那兒發(fā)電報和。R: Well, I llbe going there. Thank you for your information.專業(yè)資料整理WORD格式6專業(yè)資料整理WORD格式好的，我這就過去。謝謝你提供的信息。B: You are welcome. 不客氣。4、Dealing with leaving Procedure辦理離店手續(xù)Bell Captain (BC): This i

17、s the Bell Captains Desk. May I help you"這里是禮賓臺，有什么可以幫到您的嗎？Guest (G): I m going to check out soon. Could you pick up my luggage,please" 我要退房了，你能上來拿行李嗎？BC: Certainly, sir. May I have your room number, please"可以的，能告訴我您的房間嗎？G: Yes. Its 2932. 。好的， 2932 房。BC: Room 2932.We will send a bellm

18、an immediately. Could you wait in your room, please"2932 房，我們會馬上派一名行李員上去，您在房間里等，行嗎？Bellman (B): Good morning, sir. Ive come for your bags.早上好，先生，我是來幫您出行李的。G: Thank you. Could you take these two suitcases, please" Ill bring theshoulder bag with me.謝謝，你幫我拿這兩個行李箱好嗎，我拿背包。B: Certainly, sir. Two

19、 suitcases" 好的，兩件行李箱是嗎？G: Yes. 是的。B: Is there anything valuable or breakable in them"里面是否有貴重物品或者易碎物品呢？專業(yè)資料整理WORD格式7專業(yè)資料整理WORD格式G: No. 沒有。B: This is your claim tag, sir. We will keep your bags at the Bell Captains Desk. Could you pick them up there, please"這是您的行李標(biāo)簽，我們會將行李放在行李臺。您到那兒取行李好

20、嗎？G: Certainly. 好的。B: Thank you, sir. 謝謝您。5、Smiling welcome微笑相迎Scene:The Smiths (G)emerge from a lift.Afloor attendant (FA)meetsthem in the corridor. Smiths 一家人從電梯里出來， 一個樓層效勞員在通道迎接他們。FA:(Smiling)Good morning,sir and madam.May I show you to your room"微笑早上好，先生、女士們。我可以帶你們到房間嗎？G:Yes,please.Here is

21、our room key好.的，請。這是我們房間的鑰匙。 FA:Please come this way.(after a while)Here we are. After you,sir andmadam.(The FA opens the door, they enter the room.)這邊請一會兒后。我們到了，你先請，先生女士們。 效勞員翻開門，他們進(jìn)房間了。G:Thank you. When will our baggage arrive"謝謝你，我們的行李什么時候送上來。FA:The bellman will take it up soon.行李員一會就會將行李送上來

22、的。專業(yè)資料整理WORD格式8專業(yè)資料整理WORD格式G: Very well.非常好。(The bellman comes with the baggage and knocks at the door.行)李員將行李送上來了并敲門B:May I come in"Your baggage is here.我可以進(jìn)來嗎？你們的行李送到了。G:(opening the door)Oh,goode in, please.開門好的，請進(jìn)。B:Four pieces altogether.Is that correct"總共 4 件，是嗎？G:Yes, thank you是.的，謝

23、謝。B:You are welcome.不客氣。6、Dialog A. checking in a Guest登記住店Scene: Mr Smith has just arrived at the hotel. The receptionist(R) isreceiving him.史密斯先生剛到旅館，接待員正接待他。R: Good afternoon, sir, May I help you"下午好，先生，我能幫得上忙嗎？G: Good afternoon,Id like to have a single room here.下午好，我想要一下單間。R: Do you have a

24、ny reservations, sir"先生，您有預(yù)定嗎？G: Yes, I made a reservation two weeks ago是.的，我兩周前預(yù)定了。R: May I have you name"您貴姓？G: John Smith. Mr Smith.約翰史密斯。R: Just a minute, Mr Smith. Ill check the arrival list.專業(yè)資料整理WORD格式9專業(yè)資料整理WORD格式史密斯請稍等，我想核對一下到達(dá)。Yes, we do have a reservation for you. Mr Smith, you

25、d like to have asingle room for three days. Am I correct"是的，我們確實(shí)有一個預(yù)訂是您的。 史密斯先生，您要一個單間三天，是嗎？G: Yes.是的。R: Well, would you please fill in this form"好的，請?zhí)钕逻@X表格好嗎？G: All right. Here you are. Is everything all right"好的，給你，我填的對嗎？R: Let me see , Name, Address, Nationality, Forwarding address

26、, Passport number, place of issue, Date of departure and Signature.Thats all right. Thank you.May I have a look at your passport ,sir"我看看，*，地址，國籍，轉(zhuǎn)遞地址，戶照，發(fā)行地址，離開日期和簽名，可以了，謝謝。我能看下你的戶照嗎先生？G: Here you are.給您。R: Thank you. (He gives it back after checking.) Here you are.謝謝。看完后還給了他。還您。Mr Smith, you

27、room number is 1820, and here is your roomkey. Theroom rate is US $ 60per night.史密斯先生，你房間的是1802，這是鑰匙，房價是每晚60 美專業(yè)資料整理WORD格式10專業(yè)資料整理WORD格式元。G: very well. 好的。R:Now, the bellman will help you with your baggage and show you to your room.現(xiàn)在，侍者將幫您拿行李，帶你去房間。G: Thank you.謝謝。R: You are welcome. Hope you will

28、enjoy your stay with us. Good-bye.不用謝，希望您和我們相處得愉快，再見。7、Dialog B. Receiving a Tour Group 團(tuán)體登記Scene: Mr Smith, a tour director, comes up to the Front Desk and speaksto the receptionist.史密斯先生，是旅行團(tuán)的經(jīng)理，來到前臺和接待員說話。R: Good morning ,sir. What can I do for you"早上好，先生，需要幫助嗎？G: Good morning. I m John Smit

29、h, the tour director of the International Travel Agency. We made a reservation for 10double rooms last month.早上好，我是約翰史密斯，國際旅行機(jī)構(gòu)的經(jīng)理，上個月我們預(yù)定了 10 間雙人間。R: Nice to see you, Mr smith, Would you please wait for a minute" I ll check the arrival list, Yes, we have your reservation. Youd like to have 10

30、double rooms for two days.很快樂見到您，史密斯先生，請稍等片刻，我查看一下到達(dá)，專業(yè)資料整理WORD格式11專業(yè)資料整理WORD格式是的，有您的預(yù)定，您預(yù)訂了兩天的10 人間雙人房。G: Yes, Well stay here for two days.是的，我們會呆2 天時間。R: Have you got a group visa"您有團(tuán)隊(duì)簽證嗎？G: Yes here it is有.，在這。R: May I take a copy of it"我能復(fù)印一下嗎？G: Yes,please可.以。R: Sorry to have kept you

31、 waiting. Here you are. Now would you please fill in this form" 讓您久等了，給您。能填下這X表格嗎？G: All right. Here you are.好的，給您。R: Thank you. Well give you 10 rooms, from Room 501 to Room 510.here are the room keys. The bellmen will take your baggage up toyour rooms later.謝謝，我會給您10 間，從 501 到 510，這是鑰匙。稍后行李員會

32、幫您把行李拿到房間。G: thank you.謝謝R: You are welcome. Hope youll enjoy your stay with us. Good-bye.不用謝，希望您和我們相處得愉快，再見。G: Good-bye.再見。8、Dialong A. Booking AirTickest 預(yù)訂機(jī)票Scene: Mr Black wants to visit Beijing. He is booking the tickest at theBell Captains (B) desk.布萊特先生想去參觀，他正在行李員領(lǐng)班那兒預(yù)定機(jī)票。專業(yè)資料整理WORD格式12專業(yè)資料整理

33、WORD格式B: Good afternoon, sir. May I help you"下午好，先生，需要幫助嗎？G: Yes. My wife and I would like to go to Beijing by plane on Friday. Can you get the tickets for me"是的，我妻子和我星期五想乘飛機(jī)去，您能幫我買票嗎？B: May I know your name and room number"您的*和房號是多少？G: Bill Black. Room 976. 比爾，布萊克， 976 房間。B: what tim

34、e would you like to leave"您想要什么時間走？G: Early in the moring, if possible.如果可能的話，明早趕早。B: (He checks the plane timetable) Will 7:15 be all right"查看航班時間 7：15 可以嗎？G: Yes, that will be fine.好的，可以。B: Just a moment,I llcall the airline to see if there are tickets for you.稍等，我打個給航空公司看看是否有票。(a few mi

35、nutes later)Sorry to have kept you wiating. I ve booked two tickests for you， Please come and collect them here tomorrow morning.久等了，我為您預(yù)定了2 X票，請明天早上到這來核對。G: Thank you, How much do I owe you for the tickets"謝謝，票價多少？B: It s1600 yuan.1600 元。G: Shall I pay you now"現(xiàn)在付給您嗎？B: You may pay me whe

36、n you get the tickets您.拿到票再付給我錢。G: Thank you.謝謝。專業(yè)資料整理WORD格式13專業(yè)資料整理WORD格式B: Youre most welcome. Good-bye真.的不用客氣，再見。9、Dialong B. bidding Farewell 辭別Scene: Mr Jones (G) thanks the hotel satff for their hospitality and leavesthe hotel for xian.約翰先生感謝酒店員工的熱情，然后離開酒店去西安。FA: Good morning, sir. Anything I

37、can do for you"早上好，先生，有什么需要我?guī)椭膯?？G: Good morning. Sir. How time flies. Now we have to leave for xian.早上好，先生，時光飛逝，現(xiàn)在我不得不去*了。FA: what a pity! I wish you could stay longer, sir.多遺憾啊，我希望您能留下來，先生。G: We have to go. But we really enjoyed our stay in Beijing.我們必須得走了，但我們在真的相處得很好。FA: How do you like chin

38、a"你覺得中國怎么樣？G: China is a country with an ancient civilization. Its great.中國是一個有著古老文化的國家，很偉大。FA: Im glad to hear that. Did you enjoy your stay in Beijing"我很快樂聽到這些，你們在愉快嗎？G: Yes, we did. We appreciate your service and your hospitality very much.是的，很愉快，我們非常欣賞你們的熱情效勞和對我的盛情款待。FA: Thank you for

39、your kind compliment. We are glad to be at your專業(yè)資料整理WORD格式14專業(yè)資料整理WORD格式service. We all look forward to having you again at our hotel？.感謝您善意的稱贊， 我們很快樂為您效勞， 我們都希望你們再次光臨我們酒店。G: Yes, well come back before long.不久后，我們還會回來的。FA: May I help you with your luggage and see you off" 要我?guī)湍嵝欣钏湍鷨?？G: No, tha

40、nk you. I can manage myself. Good-bye.不用了，謝謝，我會照管好自己的，再見。FA: Good-bye. Have a nice trip.再見，旅途愉快。二、房務(wù)客房1、Guiding the Guest to Their Rooms引客進(jìn)房Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did youhave a nice trip" 下午好，先生女士，您們旅途愉快嗎？Mr. Bellow (B): Yes, thanks. 是的，謝謝。FA: Welcome to

41、the ninth floor. I m the floor attendant. Just let me know if there is anything I can do for you.歡迎到 9 樓，我是樓層效勞員。如果有什么需要，請告訴我。B: Where is Room 908, please" 908 房在哪兒呢？FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please" It is along here.BELLOW 先生、夫人，請走好，沿著這兒走就可以了。專業(yè)資料整理WORD

42、格式15專業(yè)資料整理WORD格式Mrs. Bellow(M):Oh, how do you know our name"你是怎么會知道我們的名字？FA: It was on the arrival list for room 908.Here we are. May I have your key, please" Let me open the door for you.您們的名字在908 房的預(yù)抵上，把房間的鑰匙給我好嗎？我?guī)湍鷤冮_門。B: Here it is. 在這。FA (Knocks at the door first, opens it,and precede

43、s the guests into theroom and turns on the light) This way, please.先敲門，然后引領(lǐng)客人進(jìn)房間并開燈這邊請。B: Thank you. When will our baggage arrive"謝謝，我們的行李什么時候送上來？FA: Your suitcases will be here shortly. The bellman is handling them.您們的行李馬上就送上來了。行李員正在處理當(dāng)中。B: Very well(Looking around the room.) 非常好環(huán)視房間FA: How do

44、 you like this room" 您覺得這房間怎么樣呢？M: Oh, it looks comfortable and cozy. We like it very much.看起來很舒適。我們很喜歡。FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River.把窗簾拉開這房間朝南并面對著黃浦江，風(fēng)光很好。M: Yes, how lovely it is! 是的，真的很美！專業(yè)資料整理WORD格式16專業(yè)資料整理WORD格式FA:(

45、Handing the room key to Mr. Bellow) Here is your key, Mr. Bellow.把房間鑰匙交給BELLOW 先生這是您的鑰匙。2、Chamber Service客房效勞 Attendant(A): Housekeeping. May I come in"客房效勞，我可以進(jìn)來嗎？Bellow(B): Yes, please.請進(jìn)。A: When would you like me to do your room, sir"我什么時間可以開場清掃房間呢B: You can do it now if you like. I was

46、 just about to go down for my breakfast when you came. But before you start, would you do this for me"只要你喜歡，現(xiàn)在就可以。 我現(xiàn)在就在下去吃早餐了，但是在你開場清掃之前，能不能幫我做件事？A: Yes, what is it" 可以的，是什么事呢？B: I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after brea

47、kfast.我希望你去拿一個裝熱水的保溫瓶。我吃完早餐要用熱水泡這些藥。A: I m sorry that your flask is empty. Ill go and get you another flaskthats full at once.非常抱歉保溫瓶是空的。我馬上去拿另一個裝滿水的的來。B: Thank you. 謝謝。3、Laundry Service洗衣效勞專業(yè)資料整理WORD格式17專業(yè)資料整理WORD格式Room Attendant(RA):Excuse me,Mr.Bellow.Have you any laundry"Thelaundryman is he

48、re to collect it.對不起，打攪了， BELLOW先生，您有在送洗的衣服嗎，洗衣工現(xiàn)在過來收了。Mr Bellow(B):No,not now,thank you.不用了，現(xiàn)在不用，謝謝。RA:If you have any, please just leave it in the laundry bag behind the bathroom door.The laundryman comes over to collect it every morning.如果您有的話，只要把它們?nèi)朐谠∈议T后面的洗衣袋里就可以了，洗衣工每天早上都會過來收的。B:Thank you. 謝謝。R

49、A: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.請?jiān)趩巫由厦鎸懨髂愕囊路欠褚賮恚?，干洗或者需要修補(bǔ)，也可以告訴我們你想什么時候取回衣服。B:I see.What if there is any laundry damage"I wonder if your hotel has a policy on dealing wit

50、h it.我知道了，萬一有的衣服洗壞了， 我想知道你們酒店是否的處理這方面問題的政策。RA:In such a case,the hotel should certainly pay for it. The indemnityshall not exceed ten times the laundry.專業(yè)資料整理WORD格式18專業(yè)資料整理WORD格式如果發(fā)生這樣的事情，酒店肯定會賠償?shù)?。洗衣的賠償是不超過10倍的。B: That sounds quite reasonable. I hope theres no damage at all.聽起不很合理，我希望什么破損都沒有。RA: Don

51、tworry, sir. The Laundry Department has wide experience intheir work.不用擔(dān)憂先生。洗衣部對他們的工作有豐富的經(jīng)歷。B: All right. Thank you for your information.好的，謝謝你啊。RA:Not at all. 不用謝。4、Wake-up Call Service喚醒效勞A:Good evening.This is Mr.Smith in room 505.晚上好，我是 SMITH 先生， 505 房間的。B:Good evening,Mr.Smith.What can I do for you"晚上好， SMITH 先生，有什么我可以幫到你的嗎？A:I m going to Tianjinearly tomorrow morning.So I would like to request an early morning call.我明天早上一大早就要去*了。因此我想要叫醒效勞。B:Yes, Mr.Smith,at what time would you like us to call you tomorrowmorning