酒店《優(yōu)先計劃者計劃》培訓(xùn)活動綱要

1、XXX 大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要Task 任務(wù)： SPP 仕達(dá)屋優(yōu)先計劃者計劃Code序號： OH-SM-CS-S001Objectives 目的： At the end of this session, each trainee will be able to1. Aware of the SPP knowledge.掌握關(guān)于“仕達(dá)屋優(yōu)先計劃者計劃”的知識。2. Flexible use SPP to enroll.靈活運(yùn)用“仕達(dá)屋優(yōu)先計劃者計劃”來發(fā)展客戶成為會員。3. Can answer client question about the S

2、PP.能夠回答出客人提出的關(guān)于“仕達(dá)屋優(yōu)無計劃者計劃”的問題Standard 標(biāo)準(zhǔn)： Refer to S&P參照標(biāo)準(zhǔn)與程序Resources 培訓(xùn)器材： Flip Chart白板 , Handout培訓(xùn)資料 .MethodTraining StepsTime培訓(xùn)方式培訓(xùn)步驟時間IntroductionShow “表明從此課所能學(xué)到的內(nèi)容( 目標(biāo) )10min介紹Thecourseshouldbe dividedintotwo parts:PrepareonFlip課程可分為二部份：Chart1.Introduction of SPP準(zhǔn)備白板關(guān)于仕達(dá)屋優(yōu)選計劃的介紹。2. Introd

3、uction about the benefit of SPP關(guān)于仕達(dá)屋優(yōu)先計劃的優(yōu)惠情況介紹。3. How to enroll member如何使客戶加入 SPP50minContents1.Explain the SPP to the trainee (refer to課程S&P).15minLecture概括講解有關(guān)仕達(dá)屋優(yōu)先計劃( 根據(jù)標(biāo)準(zhǔn)與程教室式序上所提到的項目 ) 。2.Explain the benefit about SPP to the15mintrainee.講解有關(guān)仕達(dá)屋優(yōu)先計劃的優(yōu)惠情況。SPP can help cateringsalesassociateh

4、ave moreloyalty client, so every one should identifyother potential opportunities, and follow up.仕達(dá)屋優(yōu)先計劃可以幫助每位宴會銷售人員獲得更多的忠誠客戶， 所以應(yīng)注意到其它可行的潛在客戶，并負(fù)責(zé)跟進(jìn)。Explaineachstepsofcommunicate(objectives), and present some demonstrationduring the explaining.講解有關(guān)溝通的每一步驟( 目標(biāo) ) ，并做相關(guān)演式。20minRoll Play角色扮演According to the explanation, each trainee practices as a staff to enroll a potential client. Remember to present the SPP benefits.根據(jù)上述講解，每位學(xué)員練習(xí)發(fā)展一名潛在客戶成為我們的仕達(dá)屋優(yōu)先計劃者計劃的會員，并注意在練習(xí)過程中運(yùn)用優(yōu)惠政策。Give critique after each practice.在每個練習(xí)之后進(jìn)行評估。10minSummary總結(jié)1.Ask questionand have participantexpla