unit 3 in a restaurant.（課堂PPT）

1、123Main food and Drinks EASTWEST4Main food and Drinks desserts PuddingSaladWEST5Main food and DrinksEASTWEST6TablewareEASTWEST7TablewareEASTWEST8Name of dishesEASTAnts Climbing the treesWESTFish and Chips9Name of dishes清燉獅子頭清燉獅子頭 Stewed Pork Patties in Clear Soup 煙熏排骨煙熏排骨 Smoked Spare Ribs 10Attitud

2、e to guests11snakeMeatplunk12MeatEASTWEST1314Dress For Man Formal SuitTieFor ladyFormal dressHeeled shoesJewellry 15Lets watch some video clips and learn the table manner.video 1video 216The order of the western dishesAppetizer SoupSide dishes Main courseVegetable DessertCoffee / Tea開胃菜開胃菜湯湯副餐副餐主餐主餐

3、蔬菜蔬菜甜點(diǎn)甜點(diǎn)咖啡、茶咖啡、茶1718Activity 1Please design a menu for your restaurant!SoupAppetizerMain courseSaladDessertBeverage1920PART 1 Reservations/Booking a Table1. Id like to reserve a table for three. 我想要預(yù)約我想要預(yù)約3個(gè)人的位子。個(gè)人的位子。 2. We are a group of six. 我們共有我們共有6個(gè)人。個(gè)人。 3. wed like a table with a view of gard

4、en. 我們想要面對(duì)花園的位子。我們想要面對(duì)花園的位子。 4. Well come around eight oclock. 我們大約在我們大約在8點(diǎn)到達(dá)。點(diǎn)到達(dá)。 215. How can I get there? 我要如何才能到達(dá)餐廳我要如何才能到達(dá)餐廳? 6. I am sorry. We have so many guests this evening. 我很抱歉。今晚的客人相當(dāng)多。我很抱歉。今晚的客人相當(dāng)多。 7. How long is the wait? 我們大概需要等多久我們大概需要等多久? 22PART 2 Receiving the client (p.33-35)PART

5、 3 Waiting on/ at Table1. May I have a menu, please？ 請(qǐng)給我菜單。請(qǐng)給我菜單。 May I order, please？ 我可以點(diǎn)餐了嗎？我可以點(diǎn)餐了嗎？ video- order232. What is the specialty of the house？ 餐廳最特別的菜式是什么？餐廳最特別的菜式是什么？ Do you have todays special？ 餐廳有今日特餐嗎？餐廳有今日特餐嗎？ 3. May I see the wine list？ 可否讓我看看酒單？可否讓我看看酒單？ Id like to have some loc

6、al wine. 我想點(diǎn)當(dāng)?shù)爻霎a(chǎn)的酒。我想點(diǎn)當(dāng)?shù)爻霎a(chǎn)的酒。 244. How do you like your steak？你的牛排要如何烹調(diào)？你的牛排要如何烹調(diào)？ Well done (medium/rare), please. 全熟全熟(五分熟五分熟/全生全生)。 全熟是全熟是 well done，七分熟是，七分熟是mediumwell，五分熟是，五分熟是medium，四分，四分熟是熟是mediumrare，三分熟是，三分熟是 rare。 25Other expressions1. Could you pass me the salt（pepper）? 請(qǐng)把鹽（楜椒）傳給我。請(qǐng)把鹽（楜椒）

7、傳給我。 2. May I smoke？ 可以抽煙嗎？可以抽煙嗎？ 3. Id like a glass of water, please. 請(qǐng)給我一杯水。請(qǐng)給我一杯水。 4. My order hasnt come yet. 我點(diǎn)的食物還沒(méi)來(lái)。我點(diǎn)的食物還沒(méi)來(lái)。 265. This is not what I ordered. 這不是我點(diǎn)的食物。這不是我點(diǎn)的食物。 6. Id like a dessert, please. 請(qǐng)給我一些甜點(diǎn)。請(qǐng)給我一些甜點(diǎn)。 7. May I have some cheese？ 可以給我一些芝士嗎？可以給我一些芝士嗎？ 8. Can I have some f

8、ruit instead of the dessert？ 可不可以不要甜點(diǎn)改要水果？可不可以不要甜點(diǎn)改要水果？ 279. Check, please. 麻煩請(qǐng)結(jié)帳。麻煩請(qǐng)結(jié)帳。 Can I pay here？ 可以在這兒付帳嗎？可以在這兒付帳嗎？ 10. We like to pay separately. 我們想要分開算帳。我們想要分開算帳。 11. I think there is a mistake in the bill. 帳單有一些錯(cuò)誤。帳單有一些錯(cuò)誤。 2812. Can I pay with this credit card？ 可以用這張信用卡付帳嗎？可以用這張信用卡付帳嗎？ 1

9、3. May I have the receipt, please. 請(qǐng)給我收據(jù)。請(qǐng)給我收據(jù)。 14. Welcome to our restaurant next time.歡迎下次再光臨我們餐館。歡迎下次再光臨我們餐館。 29Role-playvRole A: waitor/ waitressvRole B & C: customervSituations are as follows.123430Situation 1: The customersget the wrong dish.31Situation 2: The customers are angry because t

10、hey have been waiting for the dishes for half an hour.32Situation 3: There is something wrong with the bill.33Situation 4: The customers want to change the dishes they have ordered.34QuestionnairevYour opinions are valuable to us. Please take a few minutes and answer the following questions about di

11、ning at Dragon Hill Lodge. Thank you. Have you ever had meal in our restaurant?p Yes p No352. How often do you dine with us ? p Daily p Weekly p Monthly p Once in three months p First time pOther 363. The Server lWas the server attentive and available when you needed him/her?lWas your server knowled

12、geable and able to answer your questions about the food and beverages?Yes NoYes No374. The Food How would you rate the taste of your meal? pExcellentpGoodpAveragepBelow averagepPoor385. The Restaurant My food order was correct and completep ExcellentpGoodpAveragepBelow averagepPoor39Employees are pa

13、tient when taking my orderp ExcellentpGoodpAveragepBelow averagepPoor40I was served promptlyp ExcellentpGoodpAveragepBelow averagepPoor41Availability of sauces, utensils, napkins, etc.p ExcellentpGoodpAveragepBelow averagepPoor42Employees are friendly and courteousp ExcellentpGoodpAveragepBelow aver

14、agepPoor43Service qualityp ExcellentpGoodpAveragepBelow averagepPoor44Menu varietyp ExcellentpGoodpAveragepBelow averagepPoor45Quality of foodp ExcellentpGoodpAveragepBelow averagepPoor46Quality of beveragesp ExcellentpGoodpAveragepBelow averagepPoor47Restaurant Cleanlinessp ExcellentpGoodpAveragepBelow averagepPoor486