商務(wù)英語(yǔ)對(duì)話

1、一 Part n Presentation TopicsTrade FairWHAT IS IMPORTANT WHEN ?EXHIBITING AT TRADE FAIRquality of display staff selectedA ： Hello,MIKE! A long time have not seen you.B: Ah!My good friend!How do you do?A: How do you doB: What have you been up to lately?A: I am studying international trade.B: You look

2、very tired, is it right? In what problem?A: Well, yes. I have a problem do not understand, can you help me?B: No problem, although you sayA: What is important when exhibiting at trade fair?（ 重點(diǎn)出來(lái)了，要把題目引進(jìn)來(lái)）B: Let me give it some thought For this problem, I have some views, you can refer to the next.A

3、: You say,please!B: First point, the quality of display is the first thing you should think. Quality and life are the same.You ask “What is important when exhibiting at trade fair ”,so, The first thought of it. Second point,it is important for staff selected. Good staff is a guarantee of success. Yo

4、u must have a good staff to rely on. Third point, Person must have the concept of integrity. People can not lose faith. The last point, Encounter difficulties, not to give up. Perseverance is victory. This is what I want to say to you.A: Thank you very much! Your point of view is a great inspiration

5、 to me, thanks again!B: Not at all, we can communicate with each other, learn from each other.A: OK. Another talk! Look forward to seeing you again!B:Bye!答 :你好 ,邁克 !很長(zhǎng)時(shí)間沒(méi)見(jiàn)到你。B: 啊!我的好朋友!你怎么做的?你怎么做B: 最近在忙些什么 ?答:我學(xué)習(xí)國(guó)際貿(mào)易。B: 你看起來(lái)很累 ,這是對(duì)的嗎 ?在什么問(wèn)題嗎?哦 ,是的。我有一個(gè)問(wèn)題不懂 , 你能幫助我嗎?B: 沒(méi)問(wèn)題,雖然你說(shuō)答:什么是重要的,當(dāng)參展貿(mào)易公平嗎?（重點(diǎn)出來(lái)

6、了,要把題目引進(jìn)來(lái)）B:讓我考慮一下這個(gè)問(wèn)題，我有一些視圖，您可以參考下。答：你說(shuō)，請(qǐng)!B:第一個(gè)點(diǎn), 顯示的質(zhì)量是第一件事你應(yīng)該認(rèn)為。 質(zhì)量和生命都是相同的。 你問(wèn) “什么是重要 的 ,當(dāng)參展貿(mào)易公平”,所以,首先想到的是它。第二點(diǎn) ,它是重要為員工選擇。好員工是一個(gè)成功的保證。你必須有一個(gè)好的員工依靠。第三點(diǎn) ,人必須有完整的 概念。人不可以失去信心。最后一點(diǎn),遇到困難時(shí),不要放棄。堅(jiān)持就是勝利。這就是我想對(duì)你說(shuō)。答:非常感謝 !你的觀點(diǎn)是一個(gè)很好的激勵(lì)我,謝謝 !B:沒(méi)關(guān)系，我們可以互相交流，相互學(xué)習(xí)，相互借鑒。好的。另一個(gè)說(shuō)話!期待與你的再次相會(huì) !B:再見(jiàn)！What is impor

7、tant when ?dealing with complaints from clientsoffering an apologysuggesting a solution to the problemWhat is important when dealing with complaints from clients ？（在處理客戶投訴當(dāng)中什么 是重要的？）offering an apology （道歉）suggesting a solution to the problem （給問(wèn)題提供個(gè)解決方案）A:Hi,TOM!Nice to see you !B:Nice to see you,t

8、oo!A:What have you been up to lately?B: I work in a trading company, recently responsible for international trade.A: Sounds great. I am in China Mobile Company InternshipB: China Mobile Company?Wa, This is China 's most famous company.A:En,it is. The company has a good service concept.I am learn

9、ing all the time.B:Can I ask you a question?A:Sure,you say,please!C: What is important when dealing with complaints from clients ？ （引出問(wèn)題）A:Let me see.First,you must offer an apology right now.There is a word in our company:The customer is always right! Never argue with the customers.Next,we should s

10、uggest a solution to the problem for our customers. The suggest as far as possible to meet customer requirements. We should stand in the perspective of customers. When the customer identity the solutions, we will ask our customers put forward shortcomings, We will record and correct these shortcomin

11、gs.The last, An indispensable step,we shou apology for our customers again. This is what I want to say.B: Your answer is very good, it seems that you learned a lotA: I think so. I like my job. Oh, not early, I have to go to work, goodbye!B:Bye!嗨 ,湯姆!很高興見(jiàn)到你!B：見(jiàn)到你我也很高興！答:最近在忙些什么?B：我在一家貿(mào)易公司工作，最近負(fù)責(zé)國(guó)際貿(mào)易。

12、A: 聽(tīng)起來(lái)不錯(cuò)。我在中國(guó)移動(dòng)公司實(shí)習(xí)B:中國(guó)移動(dòng)公司嗎？Wa,這是中國(guó)的最著名的公司。A: 嗯 ,這是。公司擁有一支優(yōu)秀的服務(wù)理念。我正在學(xué)習(xí)所有的時(shí)間。B：我能問(wèn)你一個(gè)問(wèn)題嗎 ？答: 當(dāng)然 ,你想說(shuō),請(qǐng)！B:什么是重要的，當(dāng)處理客戶投訴？（引出問(wèn)題）答:讓我看看。首先,你必須提供現(xiàn)在道歉。有一個(gè)詞在我們公司:顧客永遠(yuǎn)是對(duì)的！從不認(rèn)為與客戶。接下來(lái),我們應(yīng)該提出一個(gè)解決問(wèn)題的辦法 ,為我們的客戶。這個(gè)建議盡量滿足客戶的需求。我們應(yīng)該站在客戶的角度。當(dāng)客戶身份的解決方案,我們會(huì)問(wèn)我們的客戶提出的缺點(diǎn) ,我們將記錄、糾正這些缺陷。最后,一個(gè)必不可少的一步,我們?yōu)槲覀兊目蛻粼俅螇鄣狼浮＿@就是我想說(shuō)

13、的。B：你的回答很好，看來(lái)你學(xué)了很多答:我是這樣認(rèn)為的。我喜歡我的工作。哦,不要早,我必須去工作,再見(jiàn) ！B:再見(jiàn)！What is important when ? Selecting applicants for a job Working experience Personal qualitiesWhat is important when Selecting applicants for a job ？ 什么是重要的 ,當(dāng) , 嗎 ?選擇申請(qǐng)工作工作經(jīng)驗(yàn)個(gè)人素質(zhì)什么是重要的,當(dāng)選擇申請(qǐng)工作嗎?A ： Boss, there is a young man wants to see you.

14、C:A young man?Who is that?A:He said:you is his uncleC:Oh,let him in.A:Ok,BossB:Uncle?C:Oh, How do you come, Tom?You have no classes today?B:Uncle, This is the forth year for my university ,now I am ready to practice. C:Time flies! Do you get a job? Willing to come here and help me?B: I delivered a l

15、ot of resume, but received no reply. Today Icome here mainly want to ask you What is important when Selecting applicants for a job？ You are a boss,you must know it.（弓 I 出問(wèn)題）C: Oh, of course.I must try my best to help you.For your question,I have some views to tell you.In your applicants, Working exp

16、erience is the most important part for every boss. Experience is wealth. Experience can bring profit for the company. If you have no working experience, most of the companies are not concerned about you. Thus, work experience is very important. Another point,you must have a greet personal qualities.

17、 With greet personal qualities,can get better development.Without personal qualities, you can't survive.So, working experience and personal qualities is what I want to tell you!B:Thanks a lot,uncle.I understand. I will revise my applicants.C: OK. May you succeed. B:Thanks!答 :老板 ,有一個(gè)年輕人想要見(jiàn)你。C: 一個(gè)

18、年輕的男人嗎 ?那是誰(shuí) ?他說(shuō) :你是他的叔叔C: 噢,讓他進(jìn)來(lái)。答:好吧老板B:叔叔嗎？C：噢，你怎么來(lái)，湯姆？你今天沒(méi)有課嗎？B：叔叔,這是我大學(xué)的大四了，現(xiàn)在我準(zhǔn)備好實(shí)踐。C:時(shí)間過(guò)得真快?。∧阏夜ぷ?？愿意過(guò)來(lái)幫我一下嗎？B：我發(fā)表了很多的簡(jiǎn)歷，但沒(méi)有收到回應(yīng)。今天我來(lái)到這了主要是想問(wèn)你，什么是 重要的，當(dāng)選擇申請(qǐng)工作？你是老板，你必須知道它。（引出問(wèn)題）C：噢,當(dāng)然。我必須盡我最大的努力幫助你。對(duì)于你的問(wèn)題 ，我有一些視圖來(lái)告訴 你。在你的申請(qǐng)人中，工作經(jīng)驗(yàn)是最重要的部分每老板。經(jīng)驗(yàn)是財(cái)富。經(jīng)驗(yàn)會(huì)帶 來(lái)盈利的公司。如果你沒(méi)有工作經(jīng)驗(yàn)，大多數(shù)的公司不關(guān)心你。因此，工作經(jīng)驗(yàn)是 非常重要的。

19、另一個(gè)點(diǎn)，你必須有一個(gè)問(wèn)候的個(gè)人品質(zhì)。個(gè)人品質(zhì)與問(wèn)候 ，可以獲 得更好的發(fā)展。沒(méi)有個(gè)人素質(zhì)，你不能生存。所以，工作經(jīng)驗(yàn)和個(gè)人品質(zhì)就是我想 告訴你的！B：謝謝你，叔叔。我理解。我將修改我的申請(qǐng)者C:好吧。祝你成功。B：謝謝!HelloHello, sir, recently our company need to recruit a sales manager, but I do not know how tofind the right candidateAh, is not easy to choose an appropriate what is important when recrui

20、ting new staff? First, too much emphasis on education, but have neglected the ability of the candidates,because some people will only read, the actual ability to work is very poor, requiresrecruiters to identify candidates, do not be subject to the qualifications. Second, toogreat importance to expe

21、rience, ignoring the potential candidates, some companiesalways want recruits can immediately put into work, so candidates must have work experience, to give up a potential graduates just out of school. This is not only a form of discrimination, and also narrows the range of choice of the enterprise

22、, in fact, the human potential in the long run more important than experience, and experience represent the past, the potential embodied in the future.Yes, I think I understand how to select.These are just my advice to you, hope you can successfully find the right personThank you very muchYou're

23、 welcome你好你好，先生，最近我們的公司需要招聘一名銷售經(jīng)理，但是我不懂要怎么找到合適的人選是啊，要選一個(gè)合適的人不容易那么，在招聘員工時(shí)候什么最重要呢？首先，過(guò)于重視學(xué)歷，而輕視應(yīng)聘人員的能力，因?yàn)橛行┤酥粫?huì)讀書(shū)，實(shí)際工作能力卻很差，需要招聘人員能識(shí)別應(yīng)聘人員的能力，別受制于學(xué)歷。第二，太過(guò)重視經(jīng)歷，忽視應(yīng)聘 人員的潛力，一些企業(yè)總是想入職人員馬上就可以投入工作，所以要求應(yīng)聘者需有工作經(jīng)驗(yàn)，放棄了有潛力的剛走出學(xué)校的應(yīng)屆畢業(yè)生。這不僅是一種歧視，也縮小了企業(yè)選擇的范圍， 其實(shí)長(zhǎng)遠(yuǎn)來(lái)說(shuō)人的潛力比經(jīng)驗(yàn)更重要，經(jīng)歷只代表過(guò)去，潛力體現(xiàn)的將來(lái)。好的，我想我明白要怎么選擇了。這些只是我給你的建議

24、，希望你能順利找到合適的人選 非常感謝您不用客氣A：大家好，我已經(jīng)問(wèn)了我們的經(jīng)理幫助設(shè)計(jì)競(jìng)爭(zhēng)策略?，F(xiàn)在我們討論一下定價(jià)策略和應(yīng) 該具備哪些品質(zhì)和服務(wù)策略B:各位你們好，定價(jià)的目標(biāo)是促進(jìn)銷售，獲取利潤(rùn)。這要求企業(yè)既要考慮成本，又要考 慮消費(fèi)者對(duì)價(jià)格的接受能力，首先，我們公司的車屬于中檔汽車，針對(duì)生活水平中等的人群， 不能貴也不能太便宜，太貴了，我們消費(fèi)對(duì)象負(fù)擔(dān)不起，太便宜了，利潤(rùn)太低。所以我們汽 車應(yīng)該定價(jià)在中等水平。A:好，好建議，但是我們的汽車也不能定價(jià)太低，我們的汽車質(zhì)量都非常好，我建議價(jià) 格定在中等偏上比較適合。B:嗯，我還有一個(gè)建議，那就是我們多生產(chǎn)幾款不同價(jià)位的汽車，10萬(wàn)、20萬(wàn)、

25、30萬(wàn)3種價(jià)位都生產(chǎn)一款車型，這樣比較適合各種層次的消費(fèi)者。A :好，但是每種價(jià)位的汽車價(jià)位都要在同款價(jià)位汽車價(jià)錢的中等水平。誰(shuí)還有什么建議？C:你好，我也非常贊同 B的說(shuō)法，現(xiàn)在很多消費(fèi)者都非常關(guān)心售后維修和保養(yǎng)問(wèn)題。所 以我們要加強(qiáng)售后維修和保養(yǎng)方面的工作，提供一年內(nèi)免費(fèi)維修，每年提供免費(fèi)保養(yǎng)車子一次。主動(dòng)與消費(fèi)者聯(lián)系，調(diào)查，追蹤汽車的狀況，并提供保養(yǎng)汽車的知識(shí)。A:嗯，售后服務(wù)很重要，要是能做好售后服務(wù)那么我們的汽車將會(huì)有更加好賣C：顧客購(gòu)買汽車送一個(gè)GPS,每年都舉辦關(guān)于我們公司汽車的知識(shí)競(jìng)賽，邀請(qǐng)新老顧客都參加，并設(shè)立獎(jiǎng)品。讓人們更加了解我們公司的汽車，同時(shí)也能更好的宣傳我們的汽車A

26、：精彩，說(shuō)得真精彩。那我就把你們的意見(jiàn)反饋給經(jīng)理，今天的會(huì)議到此結(jié)束，散會(huì)。A: Hello, everyone, I have asked our managers to help design competitive strategies.Now we discuss about What should be the pricing strategies and What should be the quality and service strategiesB: Are you good pricing goal is to promote sales, profits. This re

27、quires that enterprises should consider the cost, but also consider the ability of the consumer price acceptance, first of all, our company car is a mid-range car, middle of the crowd against the standard of living, can not be expensive nor too cheap, too expensive, our consumer object can not affor

28、d too cheap, the profit is too low. So our car should be priced in the middle level.A: Good, good advice, but our car can not be priced too low, the quality of our cars are very good, I suggest that the price is more suitable in the middleB:Well, I have a suggestion, that is, we produce more of seve

29、ral different priced cars, One hundred thousand, two hundred thousand, three hundred thousand, three kinds of price of production of a model, this is more appropriate to various levels of consumersA: Well, each priced car price should be in the middle level of the same price car price。Who has any su

30、ggestions?C: Hello, I agree with the statement of B's, and now many consumers are very concerned about the after-sale repair and maintenance issues. So we need to strengthen after-sales repair and maintenance aspects of the work within one year of free maintenance every year to provide free main

31、tenance for the car once. Take the initiative to contact the consumer, survey, track the status of the car, and provide knowledge of vehicle maintenance.A: Well, after-sales service is very important, if able to do service our cars will have more sellC: Customer buying a car to send a GPS, is held e

32、very year on our company car knowledge contest, inviting new and old customers to participate in, and the establishment of the prize. Make people more aware of our company car, but also better able to promote our carA: wonderful, to put it is really wonderful. I took your feedback to the manager, to

33、day's meeting to this end, the closing of.A: Hello,Milk. It's great to see you again.B;Hello,David ,How are you?A:I m fine,This time I feel good . Did you have a good trip over?B: Yes, it was a good flight. I was a little tired yesterday, but I'm OK now.A: Great! Can you help me to solve

34、 some problems at work?B:Sure! And what difficulty At work you meet?A: These days I want to entertain some clients.B: This is very good.and what can I do for you?A: A:I have some questions to listen to your opinion.what is important when entertaining clients?B:Let me think. .well,I think the most im

35、portant to entertain clients should be types of activities.First, we can ask the customer to visit our company and let customers about our company's management, introduce our each department.Second,to the customer for the safe and comfortable place to live, please customers to dinner, give the c

36、lient introduces itinerary.By the way, Another important point is the cost,You want to control your budget is not more than to accept level .For maintaining a customer the use of the cost control is also very important.This is my opinion.A:Your opinion is very good, thank you very much.B:you are welcome.2B:Hello,Milk,Nice to meet you.A:Nice to meet you, too.How have you been?B:Same as ever.Recently I was very busyA:Really? Where have you been up to?B:No