酒店初級英語情景對話

1、酒店初級英語情景對話一、房務部(前廳)1、Making a Reservation 預訂客房 Reservationist(R): Good afternoon. What can I do for you? 下午好，我能幫您什么嗎？Client (C) : Good afternoon. I 'm calling from Beijing Foreign TradeCompany. Is it possible for me to have a suite? 下午好，這里是北京外貿(mào)公司，我想訂一間套房，有嗎？ R: Certainly, can you give me your na

2、me please, sir? 有的，先生，可以告訴我您的名字嗎？ C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here? 謝謝， WEST 先生。請問你要住多久呢？C: I 'll stay here for quite a long time. 我將會住很長一段時間的。R: I 'm glad you will be staying at our hotel for a long time. 很高興你將會在我們酒店長住。C: How much is the s

3、uite, please? 請問套房多少錢呢？R: Your suite is 320 yuan (RMB) per day. 您訂的套房一天是 320 元。C: Does that include attendance?有包括服務費嗎？R:Three hundred and twenty yuan a day, service included.320 元一天，包含服務費。C: Meals included?餐費有包含在內嗎？R: Meals are extra, not included.餐費是另外算的，不包含在內。C: What services come with that? 都還有些

4、其他的什么服務嗎？R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day.您的房間有一間帶空調的臥室，一間客廳，一間浴室，一臺彩電，一 部電話并且每天都有主要的國際新聞報送到您的房間。C: Do I have to p

5、ay in advance?我需要提前預付嗎？R: Yes, you may pay half of it. The account will be settled later. 要的，您需要先預付一半，稍后會設定一個帳戶。C: On which floor is the suite?套房在幾樓呢？R: We have reserved two suites for you to choose. One is on the first floor,the other on the thirteenth floor. Both of them have a bathroom andface to

6、 the south. 我們提供兩個套房供您選擇。一個是在一樓，另一個是在十三樓。兩 個套房都帶浴室并且都是朝南的。C: What's the difference between them？ 它們之間有什么不同呢？R: The con diti ons and the prices are the same. No differe nce. 條件和價格都是一樣的，沒什么不同。C: Which is quiet? I want a quiet one. I hate noise at night. 哪一間更安靜？R: The one on the thirteenth floor is

7、 very quiet. The room number is 1316.三樓的那一間是非常安靜的。房間號是1316。C: I think I'lltake the one on the thirteenth floor。. 我想我還是訂三樓的那一間吧。R: OK. And your arrival and departure dates? 好的，那您抵店和離店的日期是？C: I don'tknow, but it could be seventeen to twenty days. 不知道，但是大概會住 17至 20天吧。R: Then we can only confirm

8、 a room from the 10th to the 27th. I'm afraid we won'tbe able to guarantee you the room after the 27th.那我們只能確認一個房間給您， 從 10號至 27號，恐怕我們不能保證27 號之后有房間給您了。C: What if there isn't any room then? 是不是那之后都沒有房間了？R: Don 't worry, sir, We can either put you on a waiting list or find you a room in

9、 a nearby hotel.不要急，先生，我們也可以將您列在等候名單上或者在最近的地方為 您找一家酒店。C: Fine, thank you. Good-bye.好的，謝謝，再見。2、 Reception 接 待Scene: A car pulls up in front of Landscape hotel and a doorman (Dm) goes forward to meet the guests, opening the door of the car for them.一輛車在山水大酒店前停下了，行李員上前為客人打開車門。Dm: Good evening, sir and

10、madam. Welcome to our hotel. 晚上好，先生女士。歡迎光臨我們酒店。Mr. Bellow (B): Thanks. Good evening.晚上好，謝謝。Dm: (Opening the trunk, taking out the baggage and looking at the name on the baggage tags)打開車后箱，取出行李并看著行李標簽上的名字。I 'm the doorman, Mr. Bellow. So you have got altogether four pieces ofbaggage?我是這兒的行李員， BEL

11、LOW 先生。您一共有四件行李是嗎？B: Er Maybe five, Margaret (M) 嗯?？赡苡形寮?， MARGARET 。Dm: Five? Oh, sorry. Let me have a check again. 五件？對不起，我再檢查一次。M: Oh, no, Henry, Always poor memory! We've got only four. 不是的， HENRY ，你老是健忘，我們只有四件行李的。 B: I see. 我知道了。(To the doorman) Sorry, boy, You're right. Four pieces. 對行

12、李員說：對不起，你是對的，我們只有四件行李。Dm: Never mind, Mr Bellow. The Reception Desk is straight ahead. After you, please 沒關系。BELLOW 先生?？偱_就在前面，您先請。B: Yes, thank you. 好的，謝謝。3、Inquiring Information 詢 問Receptionist (R) : Good afternoon, sir. 下午好，先生。Mr Bellow (B) : Good afternoon, Could you please mail a letter for me?

13、下午好，你能為我寄一封信嗎？R: Y es, Have you stuck on the stamps yet?子的，請問郵票貼了嗎？B: No. I need to buy some. 還沒有，我得去買一些。R: (Looking at the letter) is it to San Francisco?（看著信件）這是寄到圣弗蘭西斯科的嗎？B: Yes. And I 'd like to send it by ordinary air mail.是的，我想就普通的航空郵寄就可以了。R: （Weighi ng the letter on the scales） Two yua n

14、and sixty fen（將信件稱重） 2.6 元。B: Overweight? 超重了嗎？R: Yes是的。B: Two yuan and sixty fen. 2.6元（60 分=6 角）R: thank you. Here it is 給你，謝謝。（Giving the money）.（付錢）R: Here are your stamps. Please stick them on together with the air mail sticker on the front of the envelope.這是您的郵票，請將它們和航空信件的標簽一起貼在信封的前面。B: All rig

15、ht. One more thing, I want to send a telex and a fax to New York. Can you arrange it for me?好的，還有一件事，我想發(fā)一份電報和一份傳真到紐約，你能為我 安排一下嗎？B: Oh, yes, sir. We have telex and fax service in our hotel. Would you please go to the business centre? You can send your telex and fax there.可以的，先生。我們酒店吸提供電報和傳真服務。您可以在那兒發(fā)

16、 電報和傳真。R: Well, I'llbe going there. Thank you for your information.好的，我這就過去。謝謝你提供的信息。B: You are welcome. 不客氣。4、Dealing with leaving Procedure辦理離店手續(xù)Bell Captain (BC): This is the Bell Captain's Desk. May I help you? 這里是禮賓臺，有什么可以幫到您的嗎？Guest (G): I 'm going to check out soon. Could you pick

17、 up my luggage, please? 我要退房了，你能上來拿行李嗎？BC: Certainly, sir. May I have your room number, please? 可以的，能告訴我您的房間號碼嗎？G: Yes. It's 2932. 。好的， 2932 房。BC: Room 2932.We will send a bellman immediately. Could you wait in your room, please?2932房，我們會馬上派一名行李員上去，您在房間里等，行嗎？Bellman (B): Good morning, sir. I 

18、9;ve come for your bags. 早上好，先生，我是來幫您出行李的。G: Thank you. Could you take these two suitcases, please? I'll bring the shoulder bag with me.謝謝，你幫我拿這兩個行李箱好嗎，我拿背包。B: Certai nly, sir. Two suitcases?好的，兩件行李箱是嗎？G: Yes. 是的。B: Is there anything valuable or breakable in them?里面是否有貴重物品或者易碎物品呢？G: No. 沒有。B: Th

19、is is your claim tag, sir. We will keep your bags at the Bell Captain's Desk. Could you pick them up there, please?這是您的行李標簽，我們會將行李放在行李臺。您到那兒取行李好嗎？G: Certainly. 好的。B: Thank you, sir. 謝謝您。5、Smiling welcome微笑相迎Scene:The Smiths (G)emerge from a lift.A floor attendant (FA)meets them in the corridor.

20、Smiths 一家人從電梯里出來， 一個樓層服務 員在通道迎接他們。FA:(Smiling)Good morning,sir and madam.May I show you to your room?(微笑)早上好，先生、女士們。我可以帶你們到房間嗎？G:Y es,please.Here is our room key子的，請。這是我們房間的鑰匙。FA:Please come this way.(after a while)Here we are. After you,sir and madam.(The FA ope ns the door, they en ter the room .這

21、邊請(一會 兒后)。我們到了，你先請，先生女士們。 (服務員打開門，他們 進房間了。)G:Thank you. When will our baggage arrive?謝謝你，我們的行李什么時候送上來。FA:The bellman will take it up soon.行李員一會就會將行李送上來的。G: Very well.非常好。(The bellma n comes with the baggage and knocks at the doof.行李員H將 行李送上來了并敲門)B:May I come in?Your baggage is here. 我可以進來嗎？你們的行李送到了。

22、G:(opening the door)Oh,good.Come in, pleasef. 開門)好的，請進。B:Four pieces altogether.Is that correct1?、共 4 件，是嗎？G: Yes, tha nk you 是的，謝謝。B:You are welcome 不客氣。6、Dialog A. checking in a Guest登記住店Scene: Mr Smith has just arrived at the hotel. The receptionist(R) is receiving h i m .史密斯先生剛到旅館，接待員正接待他。R: Goo

23、d afternoon, sir, May I help you? 下午好，先生，我能幫得上忙嗎？G: Good afternoon,I'd like to have a single room here. 下午好，我想要一下單間。R: Do you have any reservati ons, sir先 生，您有預定嗎？G: Y es, I made a reservati on two weeks ag是 的，我兩周前預定了。R: May I have you name?您貴姓？G: John Smith. Mr Smith.約翰史密斯。R: Just a minute, Mr

24、Smith. I'll check the arrival list.史密斯請稍等，我想核對一下到達名單。Yes, we do have a reservation for you. Mr Smith, you 'd like to have a single room for three days. Am I correct?是的，我們確實有一個預訂是您的。 史密斯先生， 您要一個單間三天， 是嗎？G: Yes是的。R: Well, would you please fill in this form? 好的，請?zhí)钕逻@張表格好嗎？G: All right. Here you

25、are. Is everything all right? 好的，給你，我填的對嗎？R: Let me see , Name, Address, Nationality, Forwarding address, Passport number, place of issue, Date of departure and Signature. That's all right. Thank you.May I have a look at your passport ,sir? 我看看，姓名，地址，國籍，轉遞地址，戶照號碼，發(fā)行地址，離 開日期和簽名，可以了，謝謝。我能看下你的戶照嗎先生

26、？G: Here you are 給您。R: Thank you. (He gives it back after checking.) Here you are. 謝謝。(看完后還給了他) 。還您。Mr Smith, you room number is 1820, and here is your room key. The room rate is US $ 60per night.史密斯先生，你房間的號碼是 1802，這是鑰匙，房價是每晚 60 美元。G: very well. 好的。R:Now, the bellman will help you with your baggage

27、and show you to your room.現(xiàn)在，侍者將幫您拿行李，帶你去房間。G: Tha nk you.謝謝。R: You are welcome. Hope you will enjoy your stay with us. Good-bye. 不用謝，希望您和我們相處得愉快，再見。7、Dialog B. Receiving a Tour Group 團體登記Scene: Mr Smith, a tour director, comes up to the Front Desk and speaks to the receptio nist.史密斯先生，是旅行團的經(jīng)理，來到前臺和

28、 接待員說話。R: Good morning ,sir. What can I do for you?早上好，先生，需要幫助嗎？G: Good morning. I 'm John Smith, the tour director of the InternationalTravel Agency. We made a reservation for 10double rooms last month.早上好， 我是約翰史密斯，國際旅行機構的經(jīng)理，上個月我們預定了 10 間雙人間。R: Nice to see you, Mr smith, Would you please wait f

29、or a minute? I 'll check the arrival list, Yes, we have your reservation. Yo'ud like to have 10 double rooms for two days.很高興見到您，史密斯先生，請稍等片刻，我查看一下到達名單，是的，有您的預定，您預訂了兩天的 10 人間雙人房。G: Yes, Well stay here for two days是的，我們會呆 2 天時間。R: Have you got a group visa您有團隊簽證嗎？G: Yes here it is 有，在這。R: May

30、I take a copy of it?我能復印一下嗎？G: Yes,please可 以。R: Sorry to have kept you waiting. Here you are. Now would you please fill in this form?讓您久等了，給您。能填下這張表格嗎？G: All right. Here you are. 好的，給您。R: Thank you. We'll give you 10 rooms, from Room 501 to Room 510.here are the room keys. The bellmen will take

31、your baggage up to your rooms later.謝謝，我會給您 10 間，從 501 到 510，這是鑰匙。稍后行李員會幫 您把行李拿到房間。G: thank you. 謝謝R: You are welcome. Hope you'll enjoy your stay with us. Good-bye.不用謝，希望您和我們相處得愉快，再見。G: Good-bye. 再見。8、Dialong A. Booking AirTickest 預訂機票Scene: Mr Black wants to visit Beijing. He is booking the ti

32、ckest at the Bell Captai n 's(B) desk.布萊特先生想去北京參觀，他正在行李員領 班那兒預定機票。B: Good afternoo n, sir. May I help you?下 午好，先生，需要幫助嗎？G: Yes. My wife and I would like to go to Beijing by plane on Friday.Can you get the tickets for me?是的，我妻子和我星期五想乘飛機去北京，您能幫我買票嗎？B: May I know your name and room number?您的姓名和房號是多

33、少？G: Bill Black. Room 976. 比爾，布萊克， 976 房間。B: what time would you like to leave?您想要什么時間走？G: Early in the morin g, if possible.如果可能的話，明早趕早。B: (He checks the plane timetable) Will 7:15 be all right?(查看航班時間) 7：15 可以嗎？G: Y es, that will be fine好的，可以。B: Just a moment,I 'llcall the airline to see if th

34、ere are tickets for you. 稍等，我打個電話給航空公司看看是否有票。(a few minutes later)Sorry to have kept you wiating. I 've booked two tickests for you， Please come and collect them here tomorrow morning.久等了，我為您預定了 2 張票，請明天早上到這來核對。G: Thank you, How much do I owe you for the tickets?謝謝，票價多少？B: It '1s600 yuan. 16

35、00元。G: Shall I pay you now?現(xiàn)在付給您嗎？B: You may pay me whe n you get the ticket您拿到票再付給我錢。G: Tha nk you.謝謝。B: Y ou're most welcome. Good-bye真的不用客氣，再見。9、Dialong B. bidding Farewell 告別Scene: Mr Jones (G) thanks the hotel satff for their hospitality and leaves the hotel for xian .約翰先生感謝酒店員工的熱情，然后離開酒店去西

36、 安。FA: Good morning, sir. Anything I can do for you? 早上好，先生，有什么需要我?guī)椭膯?？G: Good morning. Sir. How time flies. Now we have to leave for xian. 早上好，先生，時光飛逝，現(xiàn)在我不得不去西安了。FA: what a pity! I wish you could stay Ion ger, sir多遺憾啊，我希望您能 留下來，先生。G: We have to go. But we really enjoyed our stay in Beijing. 我們必須得走了

37、，但我們在北京真的相處得很好。FA: How do you like chi na?你覺得中國怎么樣？G: China is a country with an ancient civilization. It's great. 中國是一個有著古老文化的國家，很偉大。FA: I 'm glad to hear that. Did you enjoy your stay in Beijing? 我很高興聽到這些，你們在北京愉快嗎？G: Yes, we did. We appreciate your service and your hospitality very much.是的

38、，很愉快，我們非常欣賞你們的熱情服務和對我的盛情款待。FA: Thank you for your kind compliment. We are glad to be at yourservice. We all look forward to having you again at our hotel？.感謝您善意的稱贊， 我們很高興為您服務， 我們都希望你們再次光臨我們酒店。G: Yes, we'come back before long.不久后，我們還會回來的。FA: May I help you with your luggage and see you off? 要我?guī)湍?/p>

39、行李 送您嗎？G: No, thank you. I can manage myself. Good-bye.不用了，謝謝，我會照管好自己的，再見。FA: Good-bye. Have a nice trip 再見，旅途愉快。二、房務(客房)1、Guiding the Guest to Their RoomS引客進房Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did you have a nice trip? 下午好， 先生女士， 您們旅途愉 快嗎？Mr. Bellow (B): Yes, thanks. 是的，

40、謝謝。FA: Welcome to the ninth floor. I'm the floor attendant. Just let me know if there is anything I can do for you.歡迎到 9 樓，我是樓層服務員。如果有什么需要，請告訴我。B: Where is Room 908, please? 908 房在哪兒呢？FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please? It is along here.BELLOW 先生、夫人，請走好，沿著這兒走就可以

41、了Mrs. Bellow(M):Oh, how do you know our name? 你是怎么會知道我們的名字？FA: It was on the arrival list for room 908.Here we are. May I have your key, please? Let me open the door for you.您們的名字在 908 房的預抵名單上，把房間的鑰匙給我好嗎？我?guī)?您們開門。B: Here it is. 在這。FA (Knocks at the door first, opens it, and precedes theguests into th

42、eroom and turns on the light) This way, please.(先敲門，然后引領客人 進房間并開燈)這邊請。B: Thank you. When will our baggage arrive?謝謝，我們的行李什么時候送上來？FA: Your suitcases will be here shortly. The bellman is handling them.您們的行李馬上就送上來了。行李員正在處理當中。B: Very well(Looking around the room.) 非常好(環(huán)視房間)FA: How do you like this room?

43、 您覺得這房間怎么樣呢？M: Oh, it looks comfortable and cozy. We like it very much.看起來很舒適。我們很喜歡。FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River.(把窗簾拉開)這房間朝南并面對著黃浦江，景色很好。M: Yes, how lovely it is! 是的，真的很美！FA:(Handing the room key to Mr. Bellow) Here is your

44、key, Mr. Bellow. (把房間鑰匙交給 BELLOW 先生)這是您的鑰匙。2、Chamber Service客房服務Attendant(A): Housekeeping. May I come in? 客房服務，我可以進來嗎？Bellow(B): Y es, please 請進。A: When would you like me to do your room, sir? 我什么時間可以開始打掃房間呢B: You can do it now if you like. I was just about to go down for my breakfast when you came

45、. But before you start, would you do this for me?只要你喜歡，現(xiàn)在就可以。 我現(xiàn)在就在下去吃早餐了，但是在你開始 打掃之前，能不能幫我做件事？A: Yes, what is it? 可以的，是什么事呢？B: I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after breakfast.我希望你去拿一個裝熱水的保溫瓶。我吃完早餐要用熱水泡這些藥。A: I 'm sorry that you

46、r flask is empty. I 'll go and get you another flask that's full at once.非常抱歉保溫瓶是空的。我馬上去拿另一個裝滿水的的來。 B: Thank you. 謝謝。3、Laundry Service洗衣服務Room Attendant(RA):Excuse me,Mr.Bellow.Have you any laundry?The laundryman is here to collect it.對不起，打擾了， BELLOW 先生，您有在送洗的衣服嗎，洗衣工現(xiàn) 在過來收了。Mr Bellow(B):No,n

47、ot now,thank you. 不用了，現(xiàn)在不用，謝謝。RA:If you have any, please just leave it in the laundry bag behind the bathroom door.The laundryman comes over to collect it every morning.如果您有的話，只要把它們入在浴室門后面的洗衣袋里就可以了， 洗衣工每天早上都會過來收的。B:Thank you. 謝謝。RA: Pleasetell us or notify in the list whether you need your clothes i

48、roned, washed, dry-cleaned or mended and also what time you want to get them back.請在單子上面寫明你的衣服是否要熨來，水洗，干洗或者需要修補， 也可以告訴我們你想什么時候取回衣服。B:I see.What if there is any laundry damage?I wonder if your hotel has a policy on dealing with it.我知道了， 萬一有的衣服洗壞了， 我想知道你們酒店是否的處理這方 面問題的政策。RA:In such a case,thehotel sho

49、uld certainly pay for it. The indemnity shall not exceed ten times the laundry.10如果發(fā)生這樣的事情，酒店肯定會賠償?shù)?。洗衣的賠償是不超過倍的。B: That sounds quite reasonable. I hope ther'se no damage at all. 聽起不很合理，我希望什么破損都沒有。RA: Don't worry, sir. The Laundry Department has wide experience in their work.不用擔心先生。洗衣部對他們的工作有

50、豐富的經(jīng)驗。B: All right. Thank you for your information. 好的，謝謝你啊。RA:Not at all. 不用謝。4、Wake-up Call Service 喚醒服務A:Good evening.This is Mr.Smith in room 505.晚上好，我是 SMITH 先生， 505 房間的。B:Good evening,Mr.Smith.What can I do for you?晚上好， SMITH 先生，有什么我可以幫到你的嗎？A:I 'm going to Tianjin early tomorrow morning.So

51、 I would like to request an early morning call.我明天早上一大早就要去天津了。因此我想要叫醒服務。B:Yes, Mr.Smith,at what time would you like us to call you tomorrow morning? 好的，你希望我們明早幾點叫醒你呢？A:Well,I 'm not really sure.But I have to be at the conference room of theTianjin by 10 o 'clock.You wouldn 't know how lo

52、ng it takes to drive toTianjin from the hotel,would you?我也不太確定，但是我明天 10 點要在天津參加一個會議。你知道從 酒店開車到天津要多長時間嗎？B:I would give it to three and a half hours. 大概要三個半小時。A: That means that I'll have to be on the road by 7 o'clock at the least. 那意味著我至少 7 點就要出發(fā)了。B: That'right .是的。A: Well, in that case,

53、 I would like you to call me at 5:30? 如果這樣的話，請在 5：30 叫醒我。B: O.K. so we will wake you up at 5:30 tomorrow morning Good night, Mr. Smith. Have a good sleep.好的，我們明早會在 5：30 叫醒您的，晚安， SMITH 先生，睡得好 覺。A: Good night. 晚安。5、Hospitality Service 熱情服務Scene:The Smiths(G)have just checked in.They are now in their r

54、oom. Smiths 一家人剛剛入住，現(xiàn)在他們在他們的房間里。FA:(knocking at the door)Housekeeping.May I cme in? (敲門)客房服務員，我可以進來嗎？G:Y es, come in ,please可 以，請進。 FA:Here is tea and some fresh towels for you. 這兒有茶和一些新的毛巾給你們。G:Oh,we like Chinese tea.Could you tell me the time?we have just comefrom San Francisco.我們喜歡中國的茶，能告訴我時間嗎？我是

55、從圣弗蘭西斯科過來的。FA:lt 'two o'clock in the afterno on.現(xiàn)在是下午 2 點。G:We left San Francisco at 9:00 p.m. on the 21 st and now it is the 23 rd. why?我們是 21 號晚上 9：00 離開圣弗蘭西斯科，而現(xiàn)在是 23 號，為什么？FA:Time is the same throughout the whole china, but time here is 16 hours ahea of West Coast Time in your country.So

56、 'itsnow 10 p.m. of the previous day in San Francisco.全中國的時間都是一樣的，但是這里的時間比西海岸國家的時間早 16個小時，因此現(xiàn)在圣弗蘭西斯科那邊是前一天的晚上 10 點。G:No won der I feel so sleepy難怪我覺得想睡覺。FA:Have a good sleep and you will feel better tomorrow.好好睡一覺，你明天會覺得好多的。G:Tha nk you.謝謝。FA:I hope you'll soom get used to the time differenc

57、e.Good-bye. 我希望你會很快適應時間差的，再見。G:Good-bye 再見6、Shopping for the Guest on Request 代客購物Scene:Mr White(G) calls the floor attendant(FA)early in the monring.White 先生，很早打電話到樓層服務員。FA:Good morning, sir. What can I do for you?早上好，有什么可以幫到你的？G:I 'd like to tell you that some friends are coming to celebrate m

58、y birthday tonight.Would you please get a birthday cake and some fruit for me?我想告訴你晚上我朋友會來這兒為我慶祝生日， 你可以為我準備一個 生日蛋糕和一些水果嗎？FA:Yes,of course.What kind of fruit would you like,bananas, tangerines or grapes?當然可以。你想要什么水果呢？香蕉、桔子、還葡萄？G:Some bananas and grapes,please 些香蕉和葡萄吧。FA:How many of each?每種多少呢？G:One kilogram of bananas and two kilograms of grapes.1 公斤香蕉和 2 公斤葡萄FA:Yes, sir.Anything else?子的，先生，還有別的嗎？G:Hm,FA:Would you like some flowers?你需要一些花嗎？G:That 's good idea.Can you help