酒店英語情景對(duì)話精編版

1、最新資料推薦日常用語（句子）：酒店常用英語Restaurant 酒店里面的稱為餐廳，酒店外的可以叫飯館或者餐館都可以 B&B 家庭式酒店Boutique hotel 精品酒店 Resort 度假村King-size 特大號(hào)床 Queen-size 大號(hào)床 Twin beds 雙床房 Single bed 單床房 Double room 雙人間 Single room 單人 間 Suite 套房Studio suite 公 寓 套 房 Adjoining room 相 鄰 房 Connecting room 連 通 房 Executive Floor 行 政 樓 層 Bellboy 行

2、李 員 Concierge 禮賓Receptionist 前臺(tái)接待Reception/Front desk 前臺(tái) Coach 旅游大巴Reservation 預(yù)訂（不是預(yù)定） Doorman 門房 門童Housekeeping staff 客房清潔人員Room service 客房服務(wù)，有時(shí)特指客房送餐服務(wù) Ground 花園Tip 小費(fèi)Service charge 服務(wù)費(fèi)Turn down 開 夜 床 服 務(wù) （ 指 的 是 傍 晚 的 時(shí) 候 再 次 整 理 房 間 ， 使 客 人 晚 上 睡 的 舒 服 ） Executive room 商 務(wù) 房 Shuttle bus 班車Do No

3、t Disturb Sign /DND sign 請(qǐng)勿打擾牌 Please Make Up sign /PMU sign 請(qǐng)收拾房間牌 check-out 退房 check-in 登 記入住 lobby 大堂Owner response: 業(yè)主回復(fù)基本信息23 May I have your name, please?請(qǐng)問您貴姓？10 Which dates would you like to book? When will you check in and check out? 請(qǐng)問您需要訂哪一天？什么時(shí)候入住及退房？59 What time do you expect to arrive,

4、 Sir? 請(qǐng)問大概什么時(shí)候到酒店，先生？46 What time will the guest be arriving? 客人大概什么到達(dá)酒店？11 How long will you stay in our hotel? 請(qǐng)問您打算逗留多長(zhǎng)時(shí)間？36Could you hold the line, please? I'll check our room availabilities for those days.麻煩請(qǐng)您稍等，我們查詢那段時(shí)間的房態(tài)。37Just a minute, please I'll check our booking situation.麻煩請(qǐng)您稍等

5、，我需要查詢我們的房態(tài)。73Just a moment, please. I'll check the availability for you.麻煩請(qǐng)您稍等，我查詢能否可以提供給您。41Could you hold on for a moment please? I'll check our reservation record.麻煩請(qǐng)您稍等，讓我查詢我們的預(yù)訂紀(jì)錄。72 How many people are there in your party? 與您同行有多少人？50I 'll arrive one day early. Is that OK? 我那天早點(diǎn)到，

6、可以嗎？1最新資料推薦56 We' ll send a confirmation to you soon. 我們稍后傳確認(rèn)書給您。57 Should you have any questions, please do not hesitate to contact us. 如有任何疑問請(qǐng)隨時(shí)與我們聯(lián)系。58 Please feel free to contact us if we can be of further assistance. 如需進(jìn)一步了解，請(qǐng)隨時(shí)與我們聯(lián)系。其他服務(wù)類42 Does it include breakfast?包括早餐嗎？43 The tax and br

7、eakfast are also included. 稅及早餐也包括在內(nèi)。12 Does your hotel have pick-up service? 請(qǐng)問貴酒店有接車服務(wù)嗎？13 Yes, please contact the concierge for details. 有的，詳細(xì)內(nèi)容請(qǐng)聯(lián)系禮賓臺(tái)。16What is your hotel 's website and email address? 請(qǐng)問貴酒店的網(wǎng)址及郵址？17Our hotel ' s website is xxxx and our email addriessxsxxx. To reserve a r

8、oom or give feedback to us. 我們酒店的網(wǎng)址是 xxx 而我們的郵址是 xxx 預(yù)訂房間或有任何建議可與我們聯(lián)系。4How about your hotel 's location? 請(qǐng)問貴酒店位于哪里？5 Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我們酒店位于深圳市鹽田區(qū)。本酒店離深圳火車站

9、40 分鐘車程，到深圳機(jī)場(chǎng) 85 分鐘.6 What' s the level of your hotel? 請(qǐng)問貴酒店是幾星級(jí)的？ 7 Our hotel is a five-star hotel. 本酒店是五星級(jí)的酒店。8How about your hotel 's facilities? 請(qǐng)問貴酒店有什么設(shè)施？9 We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and (KTV equipment )。 . 本酒店有四種類型餐館，大堂吧，會(huì)議

10、室 ,健身會(huì)所 ,商場(chǎng)及( KTV 設(shè)施)。44 We have a special family package plan 我們現(xiàn)在開始新推出一個(gè)優(yōu)惠套餐。45 We' ll have to charge you RMB300 extra for an additional bed, the baby set is for f ree. 如需加床，我們將會(huì)收取人民幣 300 元,嬰兒床是免費(fèi)的房型資訊類1 May I have the room type, please? /What kind of room would you like to reserve? 請(qǐng)問需要預(yù)訂哪一類型

11、的房間？2： What kind of room do you have? 請(qǐng)問貴酒店有什么房間類型？3 We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of2最新資料推薦non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).我們酒店有標(biāo)準(zhǔn)房， 高級(jí)房，豪華房， 行政房。除此之外還有一些套房。 而且我們酒店還設(shè)有不

12、吸煙樓層及連通房。 14 Can I get harbor view in your hotel?我可以看到海景嗎？15 I am sorry, you cant'yotu. Bcaun have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周圍美麗的泳池/ 湖景。64 Perhaps you have a cheaper room? 或許您們還有更便宜的房間吧？65 Sorry, the quoted rate is lowest. 不好意思，這個(gè)報(bào)價(jià)已經(jīng)是最低了

13、 。68 The room is spacious and cosy, Ire yo'u wmillseunjoy yourself.房間既寬敞又舒適，我肯定您會(huì)過得愉快。70May I recommend deluxe suite? It's more luxurious and comfortable.我向您推薦豪華套房，更豪華更舒適的。擔(dān)保取消原則18Your reservation is temporary and it will be cancelled if you don't arrive before 6p.m. on that day.您的預(yù)訂是暫時(shí)的

14、 ,如果那天下午 6 點(diǎn)前不到 ,我們將會(huì)取消您的預(yù)訂。90 With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非擔(dān)保的預(yù)訂只能保留到當(dāng)天下午6點(diǎn)。若您作了擔(dān)保預(yù)訂，我們就可以整夜為您保留房間，您愿意提供信用卡作擔(dān)保嗎？80 Would you

15、 like to guarantee your room for late arrival?因您較晚入住，您可以為您的預(yù)訂作個(gè)擔(dān)保嗎？81 How would you like to guarantee your reservation?請(qǐng)問您以什么方式為您的預(yù)訂作擔(dān)保？83 May I take your credit card for the guarantee? 可以提供您的信用卡作擔(dān)保嗎？89. To guarantee your booking, please advise us of your credit cart number and dated of valid advanc

16、e in.為了確保您的訂房， 請(qǐng)將您的信用卡 號(hào)及有效期限通知我們，或預(yù)付壹晚的 房租作訂金。84 Let me repeat your reservation to ensure it is correct.讓我為您重復(fù)一下您 的預(yù)訂以確保無誤。95 The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made. 所預(yù)訂的房間保留至當(dāng)天的 6 點(diǎn)，除用現(xiàn)金或信用卡擔(dān)保外。96 For guaranteed reservation, one night ro

17、om rental will be charged for cancellation or no show. 已作擔(dān)保的預(yù)訂，如當(dāng)天取消或沒入住，本酒店將會(huì)收取當(dāng)天的壹晚房費(fèi)。39 Certainly, we' ll hold tohme ruontil you arrive.當(dāng)然可以，我們將為您保留房間直到您的到來。疑難解答類19 I am sorry, no deluxe room is available. All rooms are unavailable. 很抱歉，提供不了豪華客房。 /所有房間都訂滿了。100 I ' m afraid we have no supe

18、rior room available. Would you mind deluxe room instead? 恐怕我們提供不了高級(jí)房 ,豪華房可以嗎？ 20 Does your company have contract with our hotel? 請(qǐng)問貴公司與我們酒店有協(xié)議嗎？22 Please hold on for a moment, Mr Smith. 史密夫先生，麻煩請(qǐng)您稍等。71 I will get someone who can speak English well to talk to you. 我會(huì)找壹位英語較好的同事跟您說。24 I am sorry I beg

19、your pardon. 不好意思，麻煩請(qǐng)重復(fù)一遍。25 Would you please speak more slowly? 不好意思，麻煩請(qǐng)說慢一點(diǎn)？ 26I am sorry, I didn't catch what you mean't.不好意思，我不大懂您的意思。27 I would like to talk to someone in charge. 我想找您們的負(fù)責(zé)人。28 He has not come back yet. 他還沒回來。29 She is in a conference now.她正在開會(huì)。30 Would you like to call b

20、ack later? 麻煩請(qǐng)您稍后再撥。31 Thank you for waiting.讓您久等了。32I 'm not sure, sorry. 不好意思，我不能確定。33 Are you following me, Sir? 請(qǐng)問聽懂我說嗎，先生？34 Could you explain that a bit more? 請(qǐng)您解釋多一點(diǎn)好嗎35 Could you put that more simply? 請(qǐng)您具體一點(diǎn)好嗎？101 We are very sorry for the inconvenience. 對(duì)您造成不便，請(qǐng)見諒。信息確認(rèn)40I 'd like to

21、 confirm your reservation. 我想確認(rèn)您的預(yù)訂。21 Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX， if you have anyquestions please feel free to contact us. Thank you for calling. Bye-bye!我可以再確認(rèn)您的預(yù)訂嗎？史密夫先生， 10 月臺(tái) 20 日預(yù)訂壹間高級(jí)房。 我的名字 XX 如有任何疑問請(qǐng)與我們聯(lián)系。 謝謝您的來電。再見！98Thank

22、 you for your reservation at OCT EAST Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感謝您預(yù)訂東部華僑城酒店，如有任何疑問或需作任何更改請(qǐng)與盡快與我們聯(lián)系。查詢及修改94. I ' d like to change/cancel a reservation.想更改/取消預(yù)訂。47. Your room is con firmed for that day.那天您的房間已確定。48. I

23、' d like to extend it for two more nights until the 9th.我想延住多兩天，直到9號(hào)。49. we ll extend your reservation for you.我們將會(huì)延住您的預(yù)訂。51. We have changed our schedule, please amend our booking till next week.我們的行程有變動(dòng)，請(qǐng)更改我們的預(yù)訂到下星期。52. I ' d like to cancel a reservation.我想取消一個(gè)預(yù)訂。53. I ' m afraid we ha

24、ve no record of a reservation under this name.不好意思，恐怕我們沒有這個(gè)名字記錄的預(yù)訂。54. Which travel age nt did you go through to make this reservati on.請(qǐng)問您是通過哪間旅行社來做這個(gè)預(yù)訂的？55. Is this a new reservation or a confirmation call?請(qǐng)問這個(gè)電話是新的預(yù)訂，還是確認(rèn)預(yù)訂？62. Have you made a reservation?請(qǐng)問已經(jīng)作了預(yù)訂嗎？69 . Sorry, I can ' t find

25、your name on the arrival list.不好意思，我在預(yù)期到達(dá)的名單上找不到您的名字。63. I ' m sorry to have taken up your time.不好意思占用您的時(shí)間。93. We ll amend your reservation at you request.我們將會(huì)按您的要求作相應(yīng)的更改。酒店 Check in第一種情況：已經(jīng)預(yù)定，并且成功入住A: Good morni ng. Welcome to Beiji ng hotel. May I help you?早上好。歡迎來北京飯店。我可以幫你嗎？B: Good mornin g.

26、I likbd check in.早上好。我想辦理住宿登記。A: Do you have a reservatio n?你有預(yù)約嗎？B:Yes,I booked a double room for two ni ghts.是的,我訂了一個(gè)雙人房間，住兩個(gè)晚上。A: May I have your n ame, Sir?我可以知道您的名字嗎，先生？B: Sure, it ' s Mr.Black.布萊克先生。A: OK. Hold on please. You have a reservation for 2 nights, Mr.Black. If you are sure to st

27、ay tonight, I will help you to iden tify and make the registrati on.好的。請(qǐng)稍等。你有預(yù)定2晚，布萊克先生。如果你確定要今晚入住，我將幫你確認(rèn)并登記。B: OK.P lease.好的，謝謝。A: Please wait a minu te.Could you sig n the register ? The registrati on nu mber and your sig nature.5最新資料推薦 請(qǐng)等一下，你能在登記冊(cè)上簽名嗎?登記號(hào)碼和你的簽字。B: OK.here you are . 好了！給你 .A:Thank

28、 you . Here is your key, and you' ll be Roodmo y7o1u4.nAened help with your bags?謝謝。這是你的鑰匙 ,房間號(hào) 714。需要幫您搬運(yùn)行李嗎？B:Yes. My luggage is too heavy. I need help. Thank you . 是的。我的行李太重了。我需要幫助。謝謝你。A:OK. I will get the poter to take your luggage. There is an elevator on your right. When you get off, go to

29、 your left, and your room will be right there, room 714. Enjoy your stay. 好的。待會(huì)服務(wù)員會(huì)幫您搬運(yùn)行李的。電梯在你的右手邊。當(dāng)你到達(dá)樓層時(shí),往你的左手邊走 ,您的房間就在那里 ,房間 714 。祝你過得愉快。B: Thank you. 謝謝你。來到房間所在樓層C:Good afternoon. Here is the seven floor reception. I am the attendant here. Welcome to our hotel, and hope you enjoy your stay her

30、e. What can I do for you?下午好 !這是七樓接待處 ! 我是服務(wù)員。歡迎來到我們酒店,希望你過得愉快。我能為您做些什么?B: I am Mr.Bla ck.I can ' t find my room. Can you take me to my room? 我找不到我的房間。你能帶我到我的房間嗎 ?C: Yes.Can you tell me the room number is? 是的。你能告訴我房間號(hào)碼是什么 ?B:That is very kinds of you . My room is 714. 你真是太好了！我的房間時(shí) 714C: OK. This

31、 way please. Please let me take you to your room. .This is your room.那好。請(qǐng)這邊走。請(qǐng)讓我?guī)ツ姆块g。B: The room is so nice.這個(gè)房間真漂亮！C: I am gald you like the rooms.很高興你喜歡。B: By the way,I want to know whether the hot water is available all day?順便問一下 ,我想知道是否一整天供應(yīng)熱水?C : Yes, the bathroom servers hot water all day l

32、ong. I think, you must be tired . Here are coffee and tee . You can drink with the cup over there.是的 ,浴室服務(wù)器熱水是一整天供應(yīng)的。我想,你一定很累了。這里有咖啡和茶。你可以喝一杯。B: Thank you . And can you tell me where is the restaurant? 謝謝你。你能告訴我那餐廳在哪兒 ?C: Restaurant on the first floor, that signs can help you find the restaurant. 餐廳

33、在一樓。您可以根據(jù)路標(biāo)找到。B:Thank you .謝謝你。C: It is my pleasure. I wish you have a nice day. 這是我的榮幸。我希望你有個(gè)美好的一天。酒店 Check OutD: Good morning. Can I help you? 早上好。我能幫助你嗎 ?6最新資料推薦B: Yes, I ' d like to check out.是的 ,我要退房。D: May I have you name and your room number , please? 請(qǐng)給我您的名字和房間號(hào)碼好嗎 ?B: Mr. Black in room

34、714.房間 714，布萊克先生。D: Hold on please. Okay, Mr. Black, it 's 200 dollars. How would you like to pay? 請(qǐng)稍后。好的 ,布萊克先生 ,一共 200 美元，您想要怎么付賬 ?B: On my Visa card. Do you need the card? 信用卡。需要出示卡嗎 ?D: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double

35、 room for tow nights at 200 dollars. If everything is okay, would you sign here please?不 ,我們有您的卡號(hào)在我們的電腦。讓我打印出收據(jù)給你。這是你的賬單.一個(gè)雙人房間為期兩個(gè)晚上,200 美元。如果一切沒問題 ,請(qǐng)?jiān)谶@里簽名好嗎 ?B: Uh what is this charge for?嗯這筆費(fèi)用是什么？D: let me see I am sorry .That is my fault . this is the room service you asked for.讓我看看對(duì)不起 ,這是我的疏忽。這

36、是您要的服務(wù)費(fèi)用。B: Oh, that 's right. Here you go.嗯，好的。D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for you? 謝謝你光臨北京飯店。我希望你能再次光臨我們。你需要我給你叫輛出租車嗎 ?B: Yes. I ' d appreciate是.的。我會(huì)很感激。D: You have a nice day! 你有美好的一天 !B: Thanks. You

37、too. 謝謝。你也一樣。第二種情況：已經(jīng)預(yù)定，但電腦無記錄A: Good morning. Welcome to Beijing hotel. May I help you? 早上好。歡迎來北京飯店。我可以幫你嗎 ?B: Good morning. I ' d like to check in.早上好。我想辦理住宿登記。A: Do you have a reservation?你有預(yù)約嗎 ?B:Yes,I booked a double room for tow nights.是的 ,我訂了一個(gè)雙人房間 ,住兩個(gè)晚上。A: May have your name, Sir?請(qǐng)問您的名字

38、 ?B: Sure, it ' s Mr.Black.布萊克先生。A: OK. Hold on please. I am sorry ,sir. There is no record of your reservation. 好的。請(qǐng)稍等。非常對(duì)不起，先生。我們這里沒有您預(yù)約的記錄。B: That is too bad. Are there any rooms available for me?那太糟了。是否有空房嗎 ?A: Certainly. But we only have a suite.當(dāng)然有！但是我們只剩有套房。B: How much do you charge for i

39、t?請(qǐng)問需要多少錢？A: 300 dollars. 300 美元。B:Oh.I am afraid it is too expensive . But there is no other choice. Well, please register it for me . 噢。這恐怕太貴了。但是又沒有其他選擇。那好吧,請(qǐng)幫我登記一下。A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration. 好的，請(qǐng)等下。如果你確定要今晚入住,我將幫你

40、確認(rèn)并登記。第三種狀況：無預(yù)定A: Good morning. Welcome to Beijing hotel. May I help you? 早上好。歡迎來北京飯店。我可以幫你嗎 ?B: Good morning. I' d like to check in.早上好。我想辦理住宿登記。A: Do you have a reservation?你有預(yù)約嗎 ?B: No, I did not book.And are there any rooms available for me? 我沒有預(yù)約。請(qǐng)問還有空房嗎？A: Certainly. What kind of room do y

41、ou need? 當(dāng)然有，請(qǐng)問你需要怎樣的房間？B: A double room for tow nights.一個(gè)雙人房間 ,住兩個(gè)晚上。A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration. 好的，請(qǐng)等下。如果你確定要今晚入住,我將幫你確認(rèn)并登記。機(jī)場(chǎng)登記1.打電話預(yù)定A: Hello ! This is American airline reservation office.你好 !這是美國航空訂票辦公室。B: Hello!

42、 I ' d like to reserve a seat to Beijing today.你好 !我要預(yù)訂今天去北京的機(jī)票。A: Just one moment, please. Let me check for you. 請(qǐng)稍等。讓我替您查一查。B: OK. 好的A: We have two flights, one at 2:00 pm, and the other at 5:00 pm. Both flights have seats available. Which would you like to take, sir? 我們有兩個(gè)航班 ,一個(gè)是下午兩點(diǎn)的航班 ,另一個(gè)下

43、午 5點(diǎn)的。兩個(gè)航班都座位。你要搭乘哪個(gè)航班呢,先生 ?B：I'd like to take the first available flight. 我想要早點(diǎn)的那個(gè)航班。A： Which would you prefer, first class or economy? 你想要頭等艙還是經(jīng)濟(jì)艙 ?B： Economy, please. What time does the flight get into Beijing? 經(jīng)濟(jì)艙。請(qǐng)問飛機(jī)什么時(shí)間進(jìn)入北京 ?A: At 6:00 o ' clock. Let me give you a final confirmation.

44、your flight number is 212 , leaving JFK Airport at 2:00 oJuly 8. If you are sure to take this flight, I will make reservation for you, and may I have your name?今天六點(diǎn)。讓我給你最后的確認(rèn)您的航班號(hào)是212, 7月8日下午兩點(diǎn)在JFK機(jī)場(chǎng)登機(jī)。如果你肯定搭乘這班機(jī)，我將幫您預(yù)訂了。請(qǐng)問你的名字 ?B: OK.Mr.Black. By the way, When do I have to check in?好的。姓名是布萊克。請(qǐng)問我需要何

45、時(shí)辦理登機(jī)手續(xù) ?A: You have to be there an hour before the departure. Do you have any other questions? 你必須在提前一小時(shí)。您還有別的問題嗎 ?B: I have no other questio ns, tha nk you.沒有了！謝謝你！A:It is my pleasure. 這是我的榮幸！2. 現(xiàn)場(chǎng)買票Mrs. Fu : Hurry up! We don't have much time left.快點(diǎn) !我們沒有多少時(shí)間了。Mr. Fu : Take it easy. We still

46、have two hours.放輕松。我們還有兩個(gè)小時(shí)。Mrs. Fu : Come on! This is my first time ever to take a plane. I don't want anything to go wrong. 拜托！這是我第一次搭乘飛機(jī)。我可不想出任何差錯(cuò)。Mr. Fu : Let me take care of everything, all right? Now, let's go to the check-in counter. 讓我來照看所有的東西,好嗎?現(xiàn)在 ,讓我們?nèi)ス衽_(tái)辦理乘機(jī)手續(xù)。Airline Clerk : May

47、I see your tickets and passports, please? 我可以看一下您的機(jī)票和護(hù)照好嗎 ?Mr. Fu : Here they are. 給您。Airline Clerk : Would you put all your baggage on the scale, please?Ah, eighteen kilos.您能把你的行李放在秤上,好嗎? 啊,18公斤。Mrs. Fu : Is that inside the free allowance?沒超出免費(fèi)行李額吧？Airline Clerk : Yes, we allow twenty kilos each.是的 ,我們?cè)试S 20公斤的行李。Mrs. Fu : That's luc