酒店餐飲部經理工作總結

1、酒店餐飲部經理工作總結Years is like shuttle, time is like an arrow, the job that before you can say Jack Robinson enters manager of department of meal of hall of Western-style food of duty XXX big public house is full already X year, main and responsible branch of each dining-room, bar and ministry of be in ch

2、arge be run daily and of the branch groom the job, begin 2011 year work the circumstance to make summary report now, make brief introduction with respect to the working plan 2012. Regard international as famous brand public house, the management of meal ministry and management are very mature alread

3、y, the market is famous degree taller, through XX year administrative experience deposit and abstraction, already formed oneself administrative style, should manage in the service and groom on obtain a breakthrough difficulty is greater. After entering office, according to meal ministry actual state

4、, oneself put forward “ to make the administrative target of ” of first-class service group and catchword, aim to raise whole to serve a level, establish good trade figure. The XX that enter office year since, basically began the work of the following respects: One, it is core in order to promote a

5、service quality, strengthen meal of service quality project to serve the construction of character, it is a huge systematic project, the synthesis that is meal management actual strength shows, 2011 year, the respect built to begin the following work in the day-to-day government that runs a departme

6、nt to each and service quality: 1, perfect operating rules, promote service quality basis meal ministry of each branches run a state actually, perfected “ operation of service of Western -style food office is normative “ , united service standard of the branch, groom for the branch, examination, sup

7、ervise, assessment establish standard and basis, normative employee serves an operation. Ask according to the service of honoured guest room at the same time, wrote service of honoured guest room to recieve flow, recieve from consult guest, water of the service between language requirement, banquet,

8、 wine is promoted, preparation of wholesome standard, article, environment is decorated, the respect such as effect of seeing and hearing, energy conservation made clear and detailed provision, promoted the service quality of honoured guest room. 2, strengthen the spot to supervise, administrative s

9、pot is supervised and aggrandizement ambulates the important form that management is meal management, oneself insist to be being become undertake administrative time allocation by 28 principles between schedule (the time of 80% is running the spot, the time of 20% is doing management to sum up , par

10、ticipate in field service directly, the problem that appears to the spot gives be corrected in time and hint, have a record to typical issue, mirror to departmental door controller, analyse problem germ, make groom plan, jam administrative flaw. 3, hold meeting of service special subject regularly,

11、the service quality with the good issue that in discussing a service, exists is the core of meal competition ability, to assure to serve quality, improve service level of management, raise customer satisfaction to spend, it is day of every months of XX day of service quality symposium surely, by din

12、ing-room 4-5 class administrator attends, analytic dining-room serves a state that month, self-criticism serves quality, share administrative experience, undertake analysing to typical case, seek problem source, delibrate runs way. On the seminar, learn each other and draw lessons from, personnel at

13、tending the meeting is taken an active part in, each airs his own views, dare to face a problem, dare to assume responsibility, avoided same service quality question to appear again in running a course. The delibrate of this kind of form, offerred a communication communication to manage the platform

14、 of experience for dining-room administrator, had positive effect to assure and promoting a service quality. 4, personnel rules is wraparound for 6 words: “ beauty is really accurate, actor is tall fast ” , namelybeautiful and neat environment, the reception that friendlies sincerely, accurate witho

15、ut by accident offer food, admirable maintenance establishment, the product of tall qualitative stability, quick and rapid service. 5, build dining-room case to collect a system, reduce a client to complain ministry of meal of odds this year to carry out meal case to collect a system in each dining-

16、room, collect each dining-room client to be opposite service quality, give character to measure those who wait for a respect to complain, manage as improvement and evaluate the important basis of level of management of each branch administrator, each dining-room administrator undertakes analytic sum

17、ming up to collection case, take out a solution in the light of the problem, make management implements specific aim more, reduced a constituency complain odds. 2, begin various employee to groom, integrated quality this year began promotion employee in all XX field grooms, serve skill to groom amon

18、g them XX field, new personality grooms into duty XX field, special subject grooms XX field, course installs conception and main content to be as follows: 1, extend administrative thinking, administrator of middle-level of dining-room of open trade view is by low layer employee is promoted to a high

19、 office stage by stage for the most part (some administrator already had 4 in same post job, lustrum , administrative view is relatively narrow, the administrative consciousness to strengthen them, extend industry view and professional knowledge, this year installed knowledge of major of XX field me

20、al to groom for middle-level administrator, main content has “ customer satisfaction is managed “ , “ meal sale knowledge one “ , “ meal sale knowledge 2 “ , “ meal management ABC “ , “ meal aesthetic “ , “ efficient communication skill “ , “ how active manager is versed in. The setting of these cou

21、rse, in major of the administrative idea that extends middle-level administrator, meal knowledge reachs the respect such as industry view to have positive effect, alleviated at the same time all sorts of contradictory conflict in running a course, between further staff and employee, the feeling betw

22、een employee and client. 2 training personnel serves consciousness, increase staff the integrated quality service to train employee consciousness, improve their integrated quality, this year was begun “ meal service consciousness grooms “ , “ employee state of mind trains “ , “ 5 Xiu Lian that serve

23、 personnel “ , “ employee is formal and courteous “ , “ wine water knowledge “ etc groom, these grooming course, make personnel of basic level service is serving consciousness, the respect such as figure of service state of mind, professional service and meal major knowledge increases somewhat, from

24、 this year since April, discipline phenomenon is violated without occurrence employee in the big examination that organizes in the manpower resource of all previous. 3, begin service skill to groom, raise honoured guest room to serve a level to recieve ability to improve the service of honoured gues

25、t room, began “ service of honoured guest room recieves skill to groom “ , “ dining-room orders dishes skill grooms “ , the problem that in be being recieved to the service with case analysis, demonstrated form, appears undertakes analytic demonstrative, serve to standardization, promote skill and h

26、uman nature to changed a service to undertake solid drill is shown, promoted the service of honoured guest room quality. 4, adjust student transition state of mind, quick look regards meal ministry as the main component of personnel into meal group trainee, whether blend in quickly it is group, good

27、 to adjust transition state of mind serves immediate impact meal quality and group construction. Reach duty situation according to trainee characteristic, this year began 3 in all “ how by person of business of campus person translate into “ special subject grooms, its purpose is the state of mind t

28、hat adjusts student, face up to a part to change, know meal industry characteristic. The setting of this course, make student has made sufficient thought preparation in mentally, those who because the part transforms,alleviated isincommensurate and the unsatisfactory that cause, quickened the pace t

29、hat blends in meal group. 3, savour Western-style food culture, go after harmonious and formal 1, the scholars that study Western-style food, think to eat Western-style food through be discussed for a long time and inducing the most exquisite 6 “M” . The first is “Menu”(menu , the 2nd is “Music”(mus

30、ic , the 3rd is “Mood”(atmosphere , the 4th is “Meeting”(meeting , the 5th is of “Manner”(etiquette and custom, the 6th is “Meal”(food , these are Western-style food must have inside the industry and attention place, can take the investment of these a few respects and development research seriously

31、particularly. 2, Western-style food is formal also be particularly important facet, we undertake to employee the west grooms formally appropriately, can be assessed to serving personnel to undertake periodic and maintain. Employee although whats are done,also must stand in Western-style food hall, c

32、an make employee feels time passes particularly slow, long double foot is met be unable to stand. Some moment, the clerk of dining-room is more than the guest, everybody looks at guest have dinner simultaneously, let a guest feel special at odds. Accordingly, we are arranged neatly, for example lets

33、 employee rest by turns, there should be two clerks only when the person is little enough, allow authority rotate rests not only can make what employee reduces double base fatigue, still can create a kind of harmonious environment. 4, although the problem of existence and the job that are not worth

34、this year were finished by the plan, but still do not quite on finished quality, be run with respect to the branch and groom in light of the job, main show is in the following respects: 1, administrative strength is insufficient, exert oneself to do sth. meal is summed up not all, partial link weakn

35、ess is in administrative process strength of government of sensitive to the part issue is weaker, serve quality problem to what appear for many times cannot straight from the shoulder put forward to administrator, make partial government issue long-standing, cannot from go up at all get settlement.

36、At the same time will main energy is put in floor to serve quality field, weakened the government to ministry of be in charge, wine water ministry. 2, groom interactive link is grooming not quite interactive link is not much in the process, the chance that employee participates in is less, reduced t

37、he life of classroom and vigor. 3, curricular size is too large, schoolteaching rate of progress is too rapid, speaking words fast size of setting of course of knowledge of major of too fast meal is too large, grooming the rate of progress in the process is too rapid, language fast too fast, make re

38、cieve training personnel right groom content cannot be paid attention to deep, those who weakened this part course groom the effect. 5, the job planned 2012 2012 is an opportunity year, want tamp government base, upgrade for the hotel make sufficient sufficient preparation, improve service quality f

39、urther, optimize service flow, promotion has brand class, make new brand project, production service window, establish good meal brand image. 1, promotion seminar quality, build good communication platform to be on the foundation of seminar of existing service quality the content that deepens specia

40、l subject to meet further, expand join meeting number, promote the deepness of the seminar and range, build service quality workshop those who become middle-level administrator to communicate platform, learn each other, draw lessons from each other, share administrative experience, arouse thought sc

41、intilla, make quality seminar into the administrative trademark project of meal ministry. 2, it is platform with honoured guest room, production service window, establish excellent service window to get on the foundation in existing service level to undertake innovating promoting to service of honou

42、red guest room, advocate catch service detail and human nature to change a service, undertake to the service personnel of honoured guest room structural sex is adjusted, raisehonoured guest room to serve the qualification entering office of personnel, promote the clerks firewood fulfil pay, recieve

43、honoured guest room the service makes the service model that is meal ministry, establish the excellent service window of meal ministry, production service window, the service brand that innovates again on the foundation of the brand serves in the banquet. 3, adjust groom direction, found study group

44、 to will was opposite 2012 groom direction undertakes adjustment, decrease groom density, pay attention to groom the effect, offer an industry to learn pertinent information, guide employee to learn professional knowledge, encourage employee to take an active part in meal to serve the study of respe

45、ct of knowledge of attestation of qualification of profession of the skill assessment, division that move wine and meal major, the upsurge that learns professional knowledge is lifted in meal ministry, to obtaining national approbatory the employee of all sorts of industry qualification certificate has money reward, develop knowledge government person with abilit