如何有效接待客戶(hù)培訓(xùn)課件(共34頁(yè)).ppt

1、L/O/G/O如何有效接待客戶(hù)如何有效接待客戶(hù) 陳陳 靜靜培訓(xùn)目的培訓(xùn)目的 根據(jù)成交統(tǒng)計(jì)：店面接待占成交客戶(hù)來(lái)源的根據(jù)成交統(tǒng)計(jì)：店面接待占成交客戶(hù)來(lái)源的21.6%，是所有客戶(hù)成交渠道的第一位，目前，是所有客戶(hù)成交渠道的第一位，目前我們店面接待能力非常有限，接待人員參差我們店面接待能力非常有限，接待人員參差不齊，希望通過(guò)本次培訓(xùn)提升大家的接待能不齊，希望通過(guò)本次培訓(xùn)提升大家的接待能力，掌握更多的客戶(hù)業(yè)主信息，讓我們距離力，掌握更多的客戶(hù)業(yè)主信息，讓我們距離成交更近，要求大家認(rèn)真聽(tīng)講，應(yīng)用到實(shí)際成交更近，要求大家認(rèn)真聽(tīng)講，應(yīng)用到實(shí)際工作當(dāng)中工作當(dāng)中如何做高質(zhì)量接待？如何做高質(zhì)量接待？如何做高質(zhì)量如

2、何做高質(zhì)量 -店面接待？店面接待？ 店面接待的技巧店面接待的技巧 培訓(xùn)目錄培訓(xùn)目錄 培訓(xùn)目錄培訓(xùn)目錄店面接待的目的店面接待的目的店面接待的準(zhǔn)備店面接待的準(zhǔn)備 店面接待的流程店面接待的流程 店面接待的話術(shù)店面接待的話術(shù)店面接待的目的店面接待的目的店面接待是第一次與一個(gè)準(zhǔn)客戶(hù)面對(duì)面互店面接待是第一次與一個(gè)準(zhǔn)客戶(hù)面對(duì)面互 相了解接觸的機(jī)會(huì)，必須相了解接觸的機(jī)會(huì)，必須了解詳細(xì)需求了解詳細(xì)需求并并留下聯(lián)系方式留下聯(lián)系方式以最快的速度以最快的速度形成帶看形成帶看！店面接待：目的！目的！店面接待：目的！目的！1、了解客戶(hù)的需求、了解客戶(hù)的需求2、推銷(xiāo)公司、推銷(xiāo)公司3、推銷(xiāo)自己、推銷(xiāo)自己4、完成本次或下次看房

3、的目的、完成本次或下次看房的目的店鋪接待的工具店鋪接待的工具1 小區(qū)規(guī)劃圖，戶(hù)型間隔圖小區(qū)規(guī)劃圖，戶(hù)型間隔圖2 筆記本筆記本 計(jì)算器計(jì)算器3 卡片卡片店鋪接待的目的？店鋪接待的目的？店門(mén)口攀談：目的？店門(mén)口攀談：目的？ 當(dāng)客戶(hù)在店門(mén)口看展板或房源貼時(shí)，我們需以輕松的口吻問(wèn)客當(dāng)客戶(hù)在店門(mén)口看展板或房源貼時(shí)，我們需以輕松的口吻問(wèn)客戶(hù)想了解什么，沒(méi)有需求也可以隨便看看，不要上來(lái)就讓客戶(hù)進(jìn)店，戶(hù)想了解什么，沒(méi)有需求也可以隨便看看，不要上來(lái)就讓客戶(hù)進(jìn)店，他們會(huì)有壓力！他們會(huì)有壓力！ 例如：例如： A小區(qū)業(yè)主接待，在對(duì)手公司門(mén)口業(yè)主被問(wèn)及需求是否有房賣(mài)時(shí)小區(qū)業(yè)主接待，在對(duì)手公司門(mén)口業(yè)主被問(wèn)及需求是否有房賣(mài)

4、時(shí)馬上說(shuō)：不，當(dāng)走到馬上說(shuō)：不，當(dāng)走到B店是經(jīng)紀(jì)人很禮貌的說(shuō)隨便看看然后講述了一店是經(jīng)紀(jì)人很禮貌的說(shuō)隨便看看然后講述了一些近期的成交后，雙方慢慢攀談起來(lái)，并成功委托一套獨(dú)家房源售出。些近期的成交后，雙方慢慢攀談起來(lái)，并成功委托一套獨(dú)家房源售出。引客戶(hù)進(jìn)門(mén)引客戶(hù)進(jìn)門(mén)：目的？：目的？ 請(qǐng)入座、倒水（同事配合）請(qǐng)入座、倒水（同事配合） 解除客戶(hù)壓力后，必須把客戶(hù)引進(jìn)店門(mén)。解除客戶(hù)壓力后，必須把客戶(hù)引進(jìn)店門(mén)。 倒水的目的：讓客戶(hù)輕松一些，把客戶(hù)留住。坐著喝水和站在門(mén)口兩倒水的目的：讓客戶(hù)輕松一些，把客戶(hù)留住。坐著喝水和站在門(mén)口兩者比較哪個(gè)客戶(hù)更能把需求說(shuō)的更詳細(xì)一些。者比較哪個(gè)客戶(hù)更能把需求說(shuō)的更詳細(xì)

5、一些。提醒：店面接待客戶(hù)時(shí)人員不要太多，否則客戶(hù)不敢進(jìn)店，當(dāng)一個(gè)人介紹時(shí)其他提醒：店面接待客戶(hù)時(shí)人員不要太多，否則客戶(hù)不敢進(jìn)店，當(dāng)一個(gè)人介紹時(shí)其他人不要一起去銷(xiāo)售否則客戶(hù)不知道聽(tīng)誰(shuí)的。人不要一起去銷(xiāo)售否則客戶(hù)不知道聽(tīng)誰(shuí)的。 Add your title in here Add your title in here Add your title in hereThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.ThemeGallery is a Design Digital

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