如何有效接待客戶培訓課件(共34頁).ppt

1、L/O/G/O如何有效接待客戶如何有效接待客戶 陳陳 靜靜培訓目的培訓目的 根據(jù)成交統(tǒng)計：店面接待占成交客戶來源的根據(jù)成交統(tǒng)計：店面接待占成交客戶來源的21.6%，是所有客戶成交渠道的第一位，目前，是所有客戶成交渠道的第一位，目前我們店面接待能力非常有限，接待人員參差我們店面接待能力非常有限，接待人員參差不齊，希望通過本次培訓提升大家的接待能不齊，希望通過本次培訓提升大家的接待能力，掌握更多的客戶業(yè)主信息，讓我們距離力，掌握更多的客戶業(yè)主信息，讓我們距離成交更近，要求大家認真聽講，應用到實際成交更近，要求大家認真聽講，應用到實際工作當中工作當中如何做高質量接待？如何做高質量接待？如何做高質量如

2、何做高質量 -店面接待？店面接待？ 店面接待的技巧店面接待的技巧 培訓目錄培訓目錄 培訓目錄培訓目錄店面接待的目的店面接待的目的店面接待的準備店面接待的準備 店面接待的流程店面接待的流程 店面接待的話術店面接待的話術店面接待的目的店面接待的目的店面接待是第一次與一個準客戶面對面互店面接待是第一次與一個準客戶面對面互 相了解接觸的機會，必須相了解接觸的機會，必須了解詳細需求了解詳細需求并并留下聯(lián)系方式留下聯(lián)系方式以最快的速度以最快的速度形成帶看形成帶看！店面接待：目的！目的！店面接待：目的！目的！1、了解客戶的需求、了解客戶的需求2、推銷公司、推銷公司3、推銷自己、推銷自己4、完成本次或下次看房

3、的目的、完成本次或下次看房的目的店鋪接待的工具店鋪接待的工具1 小區(qū)規(guī)劃圖，戶型間隔圖小區(qū)規(guī)劃圖，戶型間隔圖2 筆記本筆記本 計算器計算器3 卡片卡片店鋪接待的目的？店鋪接待的目的？店門口攀談：目的？店門口攀談：目的？ 當客戶在店門口看展板或房源貼時，我們需以輕松的口吻問客當客戶在店門口看展板或房源貼時，我們需以輕松的口吻問客戶想了解什么，沒有需求也可以隨便看看，不要上來就讓客戶進店，戶想了解什么，沒有需求也可以隨便看看，不要上來就讓客戶進店，他們會有壓力！他們會有壓力！ 例如：例如： A小區(qū)業(yè)主接待，在對手公司門口業(yè)主被問及需求是否有房賣時小區(qū)業(yè)主接待，在對手公司門口業(yè)主被問及需求是否有房賣

4、時馬上說：不，當走到馬上說：不，當走到B店是經紀人很禮貌的說隨便看看然后講述了一店是經紀人很禮貌的說隨便看看然后講述了一些近期的成交后，雙方慢慢攀談起來，并成功委托一套獨家房源售出。些近期的成交后，雙方慢慢攀談起來，并成功委托一套獨家房源售出。引客戶進門引客戶進門：目的？：目的？ 請入座、倒水（同事配合）請入座、倒水（同事配合） 解除客戶壓力后，必須把客戶引進店門。解除客戶壓力后，必須把客戶引進店門。 倒水的目的：讓客戶輕松一些，把客戶留住。坐著喝水和站在門口兩倒水的目的：讓客戶輕松一些，把客戶留住。坐著喝水和站在門口兩者比較哪個客戶更能把需求說的更詳細一些。者比較哪個客戶更能把需求說的更詳細

5、一些。提醒：店面接待客戶時人員不要太多，否則客戶不敢進店，當一個人介紹時其他提醒：店面接待客戶時人員不要太多，否則客戶不敢進店，當一個人介紹時其他人不要一起去銷售否則客戶不知道聽誰的。人不要一起去銷售否則客戶不知道聽誰的。 Add your title in here Add your title in here Add your title in hereThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.ThemeGallery is a Design Digital

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