35買方付款后的處理AfterPayment

1、3.5 買方付款后的處理 After Payment 跨境電商溝通與客服目錄買方付款后的處理 1. 買方已付款，但庫存無貨 2. 資金未通過風(fēng)控 3. 資金通過風(fēng)控，且?guī)齑嬗胸?4. 通知發(fā)貨跨境電商溝通與客服 3 跨境電商溝通與客服 1. 買方已付款，但庫存無貨郵件溝通要點：郵件溝通要點：1、向客戶推薦類似的產(chǎn)品，并提供相應(yīng)的鏈接2、告訴客戶取消流程3、感謝客戶的配合 4 跨境電商溝通與客服 1. 買方已付款，但庫存無貨Dear Customer,Thanks for your order. However, the product you selected has been out of

2、stock. Would you consider whether the following similar ones also ok for you:*1.html *2.htmlIf you dont need any other item, pls apply for cancel the order.And please choose the reason of “buyer Ordered wrong Product”. In such case, your payment will be returned in 7 business days. Sorry for the tro

3、uble and thanks so much for your understanding.Best Regards(Your name) 5 跨境電商溝通與客服 2. 資金未通過風(fēng)控郵件溝通要點：郵件溝通要點：1、及時給買家留言，重新下訂單2、建議用別的支付方式付款3、真誠耐心地與客戶溝通 6 跨境電商溝通與客服 2. 買方資金未通過風(fēng)控Dear Customer, I am sorry to tell you that your order has been cancelled because your credit card has not been approved by Aliex

4、press. If you want the item now, we have prepared for you and you can make a new order. Besides, you can pay through Western Union, T/T payment or other ways too. Also, please contact with the Ali initiatively! Good luck!Best regards,(Your name) 7 跨境電商溝通與客服 3. 資金通過風(fēng)控，且?guī)齑嬗胸涏]件溝通要點：郵件溝通要點：1、盡快發(fā)貨，確認地址和電

5、話2、溝通報關(guān)單上的貨名與貨值3、告訴客戶產(chǎn)品的安排 8 跨境電商溝通與客服 3. 買方資金通過風(fēng)控，且?guī)齑嬗胸汥ear Valuable Customer,Thank you for your order and fast payment.Your item will be arranged within 24-48 hours to get courier No. and it would take another two days to be online for tracking. By the way, please confirm your address, post code a

6、nd phone number is updated without change (Russian customers must give us the receivers full name).To avoid high import taxes, we usually declare the item name “xx” and item value “under USD 50”, is it OK?Any special requirements will be replied within 24 hours. We would check the product quality an

7、d try our best to make sure you receive it in a satisfactory condition. Thanks for your purchase and we will update courier No. to you soon. Best Regards(Your name) 9 跨境電商溝通與客服 4. 通知發(fā)貨郵件溝通要點：郵件溝通要點：1、在最短的時間內(nèi)發(fā)貨2、第一時間告知物流單號及物流運送情況3、收貨后評價 10 跨境電商溝通與客服 4. 通知發(fā)貨Dear Customer,Thank you for shopping with us

8、.We have shipped out your order (order ID: *) on June 21th by China Post Air Mail. The tracking number is *.It will take 20-30 workdays to reach your destination. But please check the tracking information for updated information. Thank you for your patience! If you have any further questions, please

9、 feel free to contact me.Best Regards,(Your name) 11 跨境電商溝通與客服 4. 通知發(fā)貨Dear Customer,Thanks for your order. The product has been arranged with care. The tracking number is *. You may trace it on the following website after 2 days: Kindly be noticed that international shipping would take longer time (

10、7-21 business days for China post,3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.We would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us. We treasure your

11、business very much and look forward to serving you again in the near future. Best Regards(Your name) 12 跨境電商溝通與客服1. The product you selected has been out of stock. Would you consider whether the following similar ones also ok for you. 您所挑選的商品已經(jīng)沒有存貨了。你可以考慮用以下類似的產(chǎn)品替代嗎？2. I am sorry to tell you that yo

12、ur order has been cancelled because your credit card has not been approved by Aliexpress. 很抱歉的告訴您由于您的信用卡沒有通過速賣通的資金風(fēng)控審核，訂單被取消了。3. Your item will be arranged within 24-48 hours to get courier No. and it would take another two days to be online for tracking. 您所購買的產(chǎn)品的訂單號將在24-48小時內(nèi)取得，之后大約2天即可上網(wǎng)查詢物流狀況。4. We have shipped out your order (order ID: *) on June 21t