《會展情景英語》Unit7接待客戶

1、? ?會展情景英語會展情景英語?Unit7?Unit7接接待客戶待客戶Learning ObjectivesSituational Dialogues3Industrial Tips 4Practical ExercisesContent1Knowledge linkingWarm-upUseful Sentences5267Warm-upRead the following statements, and provide the correct sequence according to the procedure of receiving clients熱身活動熱身活動(A) Gift-g

2、iving (Chinese painting)(B) Go to Shangri-La Hotel(C) Have a conference about business cooperation(D) Sightseeing activities(E) Wanda Plaza (shopping)(F) Have a dinner in Grand Cuisine International Buffet(Western food)(G) Go to airport to pick up clients(1)_(2)_(3)_(4)_(5)_(6)_(7)_ Situational Dial

3、oguesDialogue 1 情情 景景 對對 話話 Miss Huang, a new staff member of Hong Kong Kitchen Supplies Co., Ltd, is consulting with Mr. Feng, a senior marketing expert, about how to prepare for receiving clients at the exhibition that will be held on July 15th, 2021. H=Miss Huang, F=Mr. FengH: Good morning, Mr. F

4、eng, nice to meet you. F: Nice to meet you too. H: I was asked to receive our clients at an exhibition to be held on July 15th, 2021. As you know, I am a new staff member, so I am a bit nervous and want to get your advice. Could you please help me?F: Yes. As a greeter, three tips should be kept in m

5、ind. The first tip is winning the customers trust.H:Could you please give me a detailed explanation?F: Yes. In order to win customers, first you should offer a warm welcome and a friendly smile to customers or clients. Second, you should be familiar with your products, as well as industry-related in

6、formation. Third, you should wear a uniform that matches the decorative tone of your exhibition booth. Fourth, you should be patient.H: I see. What about the second tip? F: People wont come to your booth if your body language says “Go away! As a greeter, you should pay close attention to your body l

7、anguage when you are receiving clients. For example, greeters should not eat at the booth, neglect any potential buyers, make phone calls, or judge clients by their appearance. In general, you should show respect to all your customers. H: Thanks a lot sir. You have enlightened me on this aspect. And

8、 what is the last tip? F: Client-oriented. This means that when receiving clients, you should balance talking and listening, be involved with their concerns, and commit to solving their problems. H: Thanks for your professional advice. I appreciate your valuable time very much.F: You are welcome.Voc

9、abularyconsultknslt v. 請教；商議；當(dāng)參謀請教；商議；當(dāng)參謀receive rsiv vt. 收到；接待收到；接待decorativedek()rtv adj. 裝飾性的裝飾性的patientpe()nt adj. 有耐性的，能容忍的有耐性的，能容忍的neglectnglekt n. 疏忽，無視疏忽，無視appreciatepriet vt. 欣賞；感謝欣賞；感謝judgedd vt. 判斷；審判判斷；審判Vocabularyappearancepr()ns n. 外貌，外觀外貌，外觀respectrspekt n. 尊敬，尊重尊敬，尊重enlightennlat()n

10、vt. 啟發(fā)，啟蒙啟發(fā)，啟蒙aspectspekt n. 方面；方向方面；方向commitkmt vt.把把.交托給；使交托給；使承擔(dān)義務(wù)承擔(dān)義務(wù)potentialptenl adj. 潛在的；可能的潛在的；可能的 Notes 1.I am a bit nervous and want to get your advice. 我有點緊張, 希望得到你的建議。2.As a greeter, three tips should be kept in mind. 作為一個接 待員，三個秘訣應(yīng)該牢記。3.Could you please give me a detailed explanation?

11、你能給我 一個詳細的解釋嗎？4.Second, you should be familiar with your products, as well as industry-related information其次， 您應(yīng)該熟悉你的產(chǎn)品，以及 與行業(yè)有關(guān)的信息。5.Third, you should wear a uniform that matches the decorative tone of your exhibition booth. 第三,你應(yīng)該穿制服以匹配展臺 的裝飾基調(diào)。Notes 6.I appreciate your valuable time very much. 我非

12、常我非常感謝你的珍貴感謝你的珍貴 時間。時間。 7.In general, you should show respect to all your customers. 總之，總之， 你應(yīng)該尊重所有的客戶。你應(yīng)該尊重所有的客戶。8.You have enlightened me on this aspect. 你在這方你在這方面啟發(fā)了我。面啟發(fā)了我。 10.As a greeter, you should pay close attention to your body language when you are receiving clients. 作為一個接待員作為一個接待員, 當(dāng)你接待客

13、戶的時候，你應(yīng)當(dāng)你接待客戶的時候，你應(yīng)該注意你的肢體語言。該注意你的肢體語言。 Demographics展覽公司對參展商和觀眾的統(tǒng)計。Demonstrators展位上雇傭的演示和講解員 Persons hired to work in a booth demonstrating or explaining products. Industrial Tips 行業(yè)小貼士行業(yè)小貼士Display rules & regulations 展覽會規(guī)那么 A set of specifications for exhibit construction endorsed by all mayor

14、exhibit industry associations. Also refers to the individual additional rules which may be adopted by show management. Industrial Tips 行業(yè)小貼士行業(yè)小貼士Situational DialoguesDialogue 2 情情 景景 對對 話話 Peter Zhou, a salesman at a Fashion Clothing Company, is receiving a regular client, Mr. Black. Peter Zhou is s

15、howing the newest designed products to Mr. Black. Z=Peter Zhou B=Mr. BlackZ: Welcome to our booth, Mr. Black. Its nice to see you here again! How is everything with you recently?B: All is fine. Its nice to see you too. Z: I remember you placed a large number of orders for our products six months ago

16、. Were you satisfied with the leisure t-shirts?B: Oh yes, they were excellent. They are good quality, with very popular designs. We were able to sell all the items.Z: That is truly amazing. Im very happy to hear that you were pleased with the items you purchased. We now have many new items displayed

17、 this year. There are many different design styles and sizes. Please have a look.B: Oh, you have so many different styles of fashion clothing. Could you please introduce your newest fashion clothing items to me? Z: Sure Our newest products have very popular designs and bright colors. This style is t

18、he latest design. It has been on the market for only one month and has already become very popular.B: It looks so creative and pleasing to the eyes.Z: Thats right. It is made of high-quality natural textile materials. This fabric is not likely to shrink or wrinkle. And, we have different types of pa

19、tterns that were designed to satisfy all clients. B: I must say that your products are very appealing to me. We have always had confidence in the quality of your products. How about the price?Z: Considering the long-term business relationship between us, we can offer you very favorable prices. Would

20、 you like to take a seat, have a cup of tea, and we can discuss about the price?B:Good idea.Vocabularyleisure le n. 閑暇；空閑；閑暇；空閑；adj. 空閑的空閑的amazing mez adj. 令人驚異的令人驚異的purchasep:ts vt. 購置購置displaydsple vt. 顯示；陳列顯示；陳列textiletekstal n. 紡織品紡織品;adj. 紡織的紡織的fabricfbrk n. 織物；組織；構(gòu)造織物；組織；構(gòu)造Vocabularyshrinkrk v

21、i. & vt.收縮;使縮小wrinkle rk()l n. 皺紋; vt. 使起皺紋appealing pil adj. 吸引人的；引起興趣的 confidence knfd()ns n. 信心；信任favorable fevrbl adj. 有利的；優(yōu)惠的 Notes 1.Fashion Clothing Company時裝公司2.regular client常年客戶3.How is everything with you recently? 你最近一切都好嗎?4.I remember you placed a large number of orders for our prod

22、ucts six months ago. 我記得你6個月前大量訂購了我們的產(chǎn)品。5.Were you satisfied with the leisure t-shirts? 你對這些休閑T恤滿意嗎?6.It looks so creative and pleasing to the eyes. 它看起來很有創(chuàng)意,令人 賞心悅目Notes 7.It is made of high-quality natural textile materials. 它是由高質(zhì)量的天然 紡織材料制成。8.And, we have different types of patterns that were des

23、igned to satisfy all clients. 而且，我們有不同類型的設(shè)計圖案,旨在滿足所有的客戶。9.I must say that your products are very appealing to me. 我必須說你們 的產(chǎn)品對我很有吸引力。10.Considering the long-term business relationship between us, we can offer you very favorable prices. 考慮到我們之間長期的業(yè)務(wù)關(guān)系，我們 可以給你非常優(yōu)惠的價格。 Electrical contractor 展館供電效勞商 Comp

24、any contracted by show management to provide electrical services to exhibitors.Exclusive 展覽效勞獨家經(jīng)營權(quán) Any agreement which limits who may provide services to an exposition or in a facility. A general service contractor, for instance, may have an “exclusive in a particular facility, meaning that no other

25、 contractors is allowed to work in the building. Industrial Tips 行業(yè)小貼士行業(yè)小貼士Exhibitor-appointed contractor 由參展商指定或選擇的效勞商。Any company other than the designated “official contractor providing a service to an exhibitor. Can refer to an I & D house, photographer, florist or any other type of contract

26、or. Exhibit 展位或展品。雖然很多場合下，它可以與“booth互換，意為“展位，但主要指展出的物品。 Although the terms “exhibit and “booth are often used interchangeably, an “exhibit is actually all of the display materials and product house in a booth.Industrial Tips 行業(yè)小貼士行業(yè)小貼士Useful Sentences常用句式常用句式1.I am glad to be at your service. 我很快樂為您

27、效勞。2.If you have any question, please feel free to ask me. 如果你有 任何問題,請隨時問我。3.If you need further information, you can just call me. 如果你需要 進一步的信息，你可以給我打 。4.This is my card with our companys address and telephone number. 這是我的名片，上面有我們公司的地址和 號碼。5.These silk products sell well in my country. 這些絲綢產(chǎn)品在我 的國家

28、銷路很好。6.Would you please introduce your latest products to me你能 向我介紹一下你們的最新產(chǎn)品嗎?Useful Sentences常用句式常用句式7.We always have faith in the quality of your products. 我們 一直對你們的產(chǎn)品質(zhì)量很有信心。8.Considering the long-standing business relationship between us, we can offer you very favorable prices. 考慮 到我們之間長期的業(yè)務(wù)關(guān)系,，我

29、們可以給你非常優(yōu)惠的價格。9.May I ask, what are your companys main products請問, 你們公司的主要產(chǎn)品是什么10.This is my business card. You are very welcome to contact us at any time.這是我的名片 ,非常歡送你隨時與我們聯(lián)系。11.Thank you very much for your high praise of our products. 非常感謝您對我們產(chǎn)品的高度贊揚。12.These are the latest offers on our products.

30、這些是我們產(chǎn)品 的最新報價 Practical ExercisesRole Play1.Suppose you are a business representative of a computer company. Introduce your products to a customer at an exhibition.2.Suppose you are promoting a new type of shampoo for your company at an exhibition, and meeting your regular customer Mr. White, have a

31、 conversation with him. Match the expressions on the left with the best translation on the right. (1)receive (2)receptionist (3)explanation (4)decorative (5)judge(6)neglect (7)potential (8)respect (9)amazing(10)shrink a.忽略b.潛在的c.尊敬d.令人驚異的e.縮水f.收到g.接待員h.解釋i.裝飾性的j.判斷texttexttexttexttextComplete the fo

32、llowing dialogue with the references in ChineseElaine is a sales trainee of Honda Motor China. Now he is workingas a receptionist in the trade fair. The following is the dialoguebetween Elaine and a customer. E= Elaine, C= Customer E: Good afternoon, sir. Can I help you? C; Good afternoon, I am goin

33、g to buy a car for my girlfriend. Can you(1) _ (推薦推薦)some for me? E: Sure. I am glad to be2_ 為你為你效勞效勞. For a young lady, Corolla is a good choice. Grace, coziness and reasonable price made her gain top spot in car sales ranking in March. Please look at this3_ 小冊子小冊子, including price, images and para

34、meters of Corolla. If you have any question, please feel free to ask me. C: Thank you. I have already known about Corolla. It is good, but I think it is4_ 太常見了.E: Oh, thats OK. I can show you others. Please watch the big screen, it is displaying our new car, Crystal, which has just been launched especially for young ladies. It is like Mini Cooper, but has more colors, including red, pink, white and blue. All colors are crystal. So it is very cut