xx公司的平衡記分卡與核心流程介紹ppt課件

1、PhilipsLightingCompany Confidential：t./ ；:；2PhilipsLightingCompany ConfidentialPhilips & Yaming Lighting Co., Ltd.PhilipsLightingCompany Confidential P&Y Main Products P&Y Creation Where we are. P&Y Vision & StrategyPhilipsLightingCompany ConfidentialGLS & HAL. Lamp PhilipsLightingCompany Confidenti

2、alCFL Products節(jié)能燈節(jié)能燈PhilipsLightingCompany ConfidentialHID Products高強度氣體放電燈高強度氣體放電燈PhilipsLightingCompany Confidential Philips and Yaming Lighting Co., Ltd. started joint venture on 12 Nov. 1993.Total investment: 96.27mio USDRegistered Capital: 32.09mio USDPhilips holding : 60%Yaming holding : 40% G

3、LS Factory joined in JV on Oct. 1995PhilipsLightingCompany ConfidentialChinaMalu,ShanghaiGLS / HAL / HIDHe Tian RoadCFL factoryBeginning of the next yearP&Y HID/GLS/Hal/CFLMalu, ShanghaiPhilipsLightingCompany ConfidentialVisionP&Y wants to be the biggest lighting factory in the world with high volum

4、e, turnover, profitability and market share by the year 2004 with customers longing to buy our products and services and with best customer oriented processes.StrategiesProducts with better quality cost ratio Product portfolio with good brand positioning yielding sufficient brand indexBest-in-class

5、processes in Innovation to Market, Demand Generation, Order Fulfillment and Customer Service leading to reduction in cost of organization (coo).Manufacturing excellence: Outsourcing and mechanization leading to reduced cost of production and optimal headcountApply B.E.S.T. framework in driving for e

6、xcellencePhilipsLightingCompany Confidential Factory BBS / Control Item P&Y BBSPhilipsLightingCompany ConfidentialScorecardStrategic Success FactorPerformance MeasureOwnerActual 99Q1 00ActBU Q2 00BU Q3 00BU Q4 00Target 03FinancialEconomic Profit RealisedUSD mlnLudo1.74-3.97-0.831.153.1910.19SalesUSD

7、 mlnWang8023436385130IfoUSD mln7.22.34.36.31013.00Working capital%age of activitiesPeter14.4%9.8%8.3%8.6%7.8%0.5%FSP GLS A60USD (100 PCS)Rob12.8910.9810.8010.5010.006.40Sales/WagebillMei8.038.158.648.478.5810.76CashflowUSD mlnPeter12.070.239.6012.5310.0321.97CustomersMarket Share%age HID (by quantit

8、y)Stella17.918.218.71919.424.5%age HID (by value)Stella37.53839.24040.942.5%age HAL (By value)Stella557.68.81020Delivery PerformanceICSLSharon989598989898RLIPHelen 958395959595Complaints%age resolved in 21daysHelen 959595959595Brand IndexIndex valueStella111111Customer SatisfactionScoreStella9570959

9、59595ProcessesMarketingNew Product launchStella111111PurchasingSaving on total BOMPeter/Inge174.9011182819BOM Saving% of Purchasing value Peter/Inge5.24%5.9%7.0%7.0%7.0%4%Saving on NPR (real+Bug)Peter/Inge40.823594DPOPeter/Inge34.544404040DSOPurchasingSurvey tools scorePeter/Inge235558Cycle Time%age

10、 reductionCycle Time MeasureDays HIDDavid25262114147Days CFLEcho32351414147Days GLSSharon7.67.54322ManufacturingSurvey tools scoreFM4.64.75.566.57.5ITMSurvey tools scoreGuan Y/Fred4255.569MarketingSurvey tools scoreStella11114LearningOrganisation capabilityPBE SCOREDong JMPQA Paudit400700BEST traini

11、ng ME1Ludo000011ME2Ludo434555QIC participation%age of populationFM321532343550Leadership competencies%age of populationLi ZJ0006612PhilipsLightingCompany ConfidentialPhilips & Yaming Lighting Co., Ltd. 飛利浦亞明照明有限公司PYTQ002-04(02/00)Control Items Follow-up Table 控制項目匯總跟蹤表控制項目匯總跟蹤表Dept 部門部門/Section 科室科室

12、/Group 小組小組: 成本降低成本降低COST REDUCTIONW.S.10 HID FACTORYHIDObjectiveY2K Dept Obj.Improvement ActionControl ItemOwnerTraffic工廠目標(biāo) 2000年部門目標(biāo)改進行動控制項JFMQ1AMJQ2JASQ3ONDQ4YTD 負(fù)責(zé)人負(fù)責(zé)人交通燈交通燈12345678910 11 12Big lamp making :大功率成燈大功率成燈燈芯產(chǎn)能提高1.將附加值不高的工序交于供應(yīng)商操作P0%17%33%Worthless work finished by supplierA0%0%0%0%0%

13、0%2.減少裝架焊點裝架速度提高P0%6.4%6.4%16%Reduce weld spotRaise weldingcap.A0%0%0%0%6.4% 6.4%MH-DT:金鹵燈內(nèi)膽金鹵燈內(nèi)膽1.新增一條包括接管、四頭機封車和排氣車的生產(chǎn)線，專用于生產(chǎn)MH250W175/250W產(chǎn)能提高P0%0%0%100%Add one more production line includingtubulation,4-heads pinch machine &exhaust machine to produce MH250WEnlargedcapacity ofMH175/250WA0%0%0%0%0

14、%0%2.改造一臺機封車，并改造現(xiàn)有排氣車生產(chǎn)小功率產(chǎn)能提高P0%0%0%40%Add one pinch machine & revamp theexhaust machine for LMHRaise capacity A0%0%0%0%0%0%3.改進噴涂車效率提高P0%0%40%80%Revamp endcoating machineRaise efficiency A0%0%0%0%0%0%4.新增及改進老練臺老練/排氣產(chǎn)能比P0.60.600.700.80Add & improve the seasoning benchSeasoning/pumpingA0.60.60.60.60

15、.60.65.減少停機率停機率P8%5%Reduce breakdown timeShutdown time A13%10%7%8%5%6%4%6.多崗位培訓(xùn)百分比P304050Operator-skill trainningPercentage A21%21%32%30%35% 35%Chen,Z.XSong BoShi,X.FWang,YSong,JBian,Z.RWang,YWang YuMonthly / Quarterly 每月每月/每季度每季度Costreduction成本降成本降低低Raise stemmakingPhilipsLightingCompany Confidenti

16、al Key Process P&Y TQM Journey P&Y PQA JourneyPhilipsLightingCompany Confidential飛亞業(yè)務(wù)過程飛亞業(yè)務(wù)過程P&Y Business ProcessesITM產(chǎn)品創(chuàng)新ProductManagement產(chǎn)品管理Market & SalesPlanning市場和銷售計劃MarketingStrategy營銷策略MarketStrategy市場戰(zhàn)略MarketPlan市場計劃ProjectRequire-ment項目要求Purchasing & Supply SourceSelection采購和供應(yīng)源選擇Commodity

17、strategies商品策略Pricing BrandPositioningMarcom價格品牌定位ProductLaunching產(chǎn)品推出New Product新產(chǎn)品Sales Logistics & Order Desk銷售后援和定單處理Order Acquisition定單獲取Warehousing &Distribution倉儲Invoicing &Collection開票和收款JV Complaint Handling公司抱怨處理Complain抱怨Settlement解決HR人事QualityManagement質(zhì)量管理F&A財務(wù)IT信息技術(shù)OEMSources定牌來源Factor

18、y工廠工廠HIDGLS/HALCFLMaterial材料SUPPORT PROCESSES 支持過程支持過程Market市場市場經(jīng)銷商Dealers分銷商Sub-dealers零售商RetailersPurchaseorder &contract采購定單及合同Partner伙伴BOM 3Perfer優(yōu)選BOM 40NPR 6Commercial商業(yè)BOM 130NPR 483Suppliers供應(yīng)商供應(yīng)商JV Sales270Mio RMB174 dealers500 sub-dealersPETSCO Sales180Mio RMBExport Sales324Mio RMBOutsourc

19、ing外購EnvironmentManagement環(huán)境NLO Order NLO定單JV Order公司定單MTP中短期計劃Supply of goods供貨Stock Info庫存信息Stock Replenishment庫存補充Orders定單Existing Product現(xiàn)有產(chǎn)品Sales Plan Deployment銷售計劃展開Bill of landing提單Invoice開票Money收款I(lǐng)nfo/Reply 信息/回復(fù)NLO Complaint to CRS NLO抱怨入CRS系統(tǒng)公司銷售隊伍銷售額2億7 千 萬元人民幣174個經(jīng)銷商500個分銷商PETSCO銷售額1億8

20、千 萬元人民幣外銷3 億2千4 百 萬元人民幣DEMAND GENERATION PROCESS 需求產(chǎn)生過程需求產(chǎn)生過程ORDER FULFILLMENT PROCESS 定單實現(xiàn)過程定單實現(xiàn)過程CUSTOMER COMPLAINT PROCESS 顧客抱怨過程顧客抱怨過程Purchasingrequirement 采 購 要 求Market plan 市 場 計 劃New product concept 新 產(chǎn) 品 概 念Purchasinginfo 采 購 信 息Design設(shè)計Info信息PhilipsLightingCompany ConfidentialSUPPLIERCUSTOM

21、ERNLOSALES LOGIPLCCAPACITYPLANNINGLAMPS & COMPONENTSREQUIREMENT PLANNINGSHORT TERMPLANNING LAMPSSHORT TERMPLANNING COMPONENTSMED. TERMPLANS FOR LAMPSMED. TERMPLAN FOR COMPONENTSPROCUREMENTLOCALIMPORTINCOMINGINSPECTIONPROD.WAREHOUSEDISTRIBUTIONQCQCCOMPLAINT ANALYSIS ANDCORRECTIVE ACTIONWARE-HOUSERECE

22、IPTP&Y CFL FACTORY PROCESSES*COMP. STOCKP.O.3Month FORE CAST3Month FORECASTCOMPONE NTSANNUALPL ANOTHER COUNTRY ORDE ROEMSUPPLIER*CLI P*OLT*F.G. STOCK*VE NDOR RAT ING SCORE*REPLY TIMELOGISTICSLOCAL ORDERHRQAF&ASUPPORT PROCESSESFACI-LITYMAINT.*DPPM*DPPMPROD UCTMANAGEMENTP.O.3Month FORE CASTPLANNING &

23、PROCUREMENT PROCESSDELIVERY PROCESSCOMPLAINT HANDLINGPROCESS*W.S. CLIP*PPM*ProductivityPhilipsLightingCompany ConfidentialMar. 1994 Philips & Yaming Lighting Co., Ltd. Established 合資公司簽約成立合資公司簽約成立 Oct. 1996 HID/CFL certified ISO9002 HID和和CFL工廠經(jīng)過工廠經(jīng)過ISO9002認(rèn)證認(rèn)證 Oct. GLS certified ISO9002 GLS工廠經(jīng)過工廠經(jīng)過I

24、SO9002認(rèn)證認(rèn)證Jul. 1997 Launch PQA-90 PQA-90啟動啟動 Nov. ISO14001 Certification 經(jīng)過經(jīng)過ISO14001認(rèn)證認(rèn)證Jun. 1998 ISO9001 Certification 經(jīng)過經(jīng)過ISO9001認(rèn)證認(rèn)證Dec. 1999 PQA-90 Pre-peer Audit 進展進展PQA-90同行預(yù)審?fù)蓄A(yù)審 Q4 PQA-90 Management Assessment PQA-90管理評審管理評審Q2 2000 PQA-90 Peer Audit 進展進展PQA-90同行審核同行審核Dec. 2002 PBE Assessmen

25、t PBE評審評審 Leader指點指點Customers顧客顧客Suppliers供應(yīng)商供應(yīng)商People人員人員MANAGEMENTPROCESSPOLICYDEPLOYMENTPhilipsLightingCompany ConfidentialJul-Oct 2000 1.Follow up corrective actions 2.Mgt. Audit & award certificateMay 2000 1.Action list & follow up 2.Peer Audit 3. Apply for mgt. auditJan-Apr 2000 Dec 1999 1. Ac

26、tion list & follow up 2. Support evidence collection 3. Pre-peer Audit 1. 29 work groups set-up 2. 2nd & 3rd self- assessment 3pany -wide awareness training 1. Launch PQA 2.Awareness training 3. Six PQA teams set-up 4. Write Mgt. Briefing Document 5.1st self-assessmentAug 97-Jul 99Aug-Nov 1999PQA Ce

27、rtification Journey 1.Devis two times visit 2. Action list & follow up 3. 4th self- assessment 4. Rewrite Mgt. Briefing Document 5. Apply for peer audit 1. 5th self- assessment 2. Action list & follow up 3. Friendly pre-peer auditJun 2000PhilipsLightingCompany ConfidentialAssessmentDateUnit/NameAll

28、Categories Category 1 Category 2 Category 3 Category 4 Category 5 Category 6Assessment 1Dec.98P&Y631212155154Assessment 2Sept.99P&Y922320198184Assessment 3Dec.99P&Y10623232112225Assessment 4Apr.00P&Y132272723192511Assessment 5May 00P&Y148333024232711Number of Elements Scoring Green020406080100120140

29、160All CategoriesCategory 1Category 2Category 3Category 4Category 5Category 6Ass.1 P&Y Dec.98Ass.2 P&Y Sept.99Ass.3 P&Y Dec.99Ass.4 P&Y Apr.00Ass.5 P&Y May 00BackPQA self-assessment trendsPhilipsLightingCompany ConfidentialFactoryCCFactoryECFactoryAFDTechnical&ProductionSales&MarketingGM/DGMUnionChi

30、ef EngineerHIDGLS/HALCFLStem Workshop No. 3 HID Workshop No. 5 MH Lamp&DT WorkshopHPS-DT Workshop No. 11Glass Workshop No. 1 Export SalesChina East RegionChina North RegionChina south RegionChina Middle RegionGLS Workshop No. 3HAL. HPDT Coil LIW No.5PL/SL Burner Workshop SLE/PLEU Assemble WorkshopF&A Purchasing DepartmentMarketing / Sales Logistics Dep.QDL/Facility/Maintenance /IT Dep.QDL/Log./Main/HR Product Mgt./ Project Mgt./IEQDL/Log./Fac./Main./Tech.TrainingHR/Product Mgt./ p