商務(wù)英語之(3GREETINGS)自我介紹及寒暄-1206

1、12(a.)提出問題：提出問題：“Why we need greetings?”首先, Well begun, half done (好的開始是成功的一半), 因而自我介紹與問候語對(duì)于留給別人良好的第一印象相當(dāng)重要,其中,語言及非語言因素都是不可忽視的.比如:1. Shaking hands powerfully (握手要有力). 用力握著對(duì)方的手并上下擺動(dòng)是表示衷心歡迎的意思, 而eye contact (眼神的交流) 也是有誠意的表現(xiàn).2. Exchanging name card after shaking hands (握手后交換名片). 國人在商場交際有交換名片的習(xí)慣, 但西方人并不

2、常帶名片, 因而與外國人初次打交道時(shí), 不要急著拿出名片, 以免對(duì)方困惑.3其次，要充分了解西方國家商業(yè)禮儀中的其次，要充分了解西方國家商業(yè)禮儀中的Dos&Donts.Dos: 1. 看著對(duì)方的眼睛握手. 第一印象在握手問候時(shí)就已大致決定, 同時(shí)對(duì)你公司的印象也就決定了. 別難為情, 自己先伸出手來吧, 并大方地跟對(duì)方打招呼, 注意要看著對(duì)方的眼睛喔! 不過若對(duì)方是女性, 只有在對(duì)方先伸出手時(shí)方可握手. 2. 輕松互叫名字. 除非雙方地位懸殊, 則都希望能早點(diǎn)直呼名字. 要注意到的是, 有部屬在時(shí), 若你向?qū)Ψ秸f: Just call me George. 但是你的部屬一直叫你Mr.

3、Lin時(shí), 對(duì)方是很難叫你George的. 3. 握手之后交換名片. 雙手過于恭敬地遞上名片是毫無必要的, 且握手之前不宜交換名片. 另外, 有的人不是在剛介紹完而是在將告辭時(shí)才遞上名片, 且歐美人士不太習(xí)慣交換名片, 常會(huì)忘記這一點(diǎn). 因此, 最好是在握手之后,立刻拿出名片. 44. 對(duì)任何人都彬彬有禮. 與歐美人士相處時(shí), smile和thanks是不可少的, 但不可太刻意, 與其一味的正經(jīng)八百, 不如輕松自如,倒能談成生意. 但當(dāng)著客戶的面, 大聲責(zé)罵飯店職員, 或大聲使喚餐館服務(wù)員, 或傲慢地對(duì)待自己的秘書與部屬, 對(duì)于留給人良好的印象而言,都是非常忌諱的. 5. 致謝信函是必須的.在

4、出差后, 給曾幫助接待的機(jī)構(gòu)和人員寫Thanks letter是很重要的.不善于寫信的人, 用漂亮的明信片替代也可以. 最好是親筆書寫且措辭誠懇.想答謝的人很多, 又無法給全部人寫信時(shí), 把所有人的名字都寫在信中就可以了.而開頭的Dear John與結(jié)尾的Sincerely yours, 最好能用手寫.5(b.) Whatre the common key expressions of greetings? 寒喧中有哪些重要的表達(dá)方式呢?開始正題前的閑聊話題例舉如下開始正題前的閑聊話題例舉如下:其中, Q=Question(問) A=Answer(答) R=Reply(回應(yīng))1. Sporti

5、ng (關(guān)于運(yùn)動(dòng)類)A.Q: Do you like baseball?A: Yes, Im a real fan.Q: Would you like to go to a game?A: Sure, Id like to go with you!問: 你喜歡棒球嗎?答: 喜歡, 我是真正的球迷啊.問: 你想不想去看一場球賽呢?答: 這個(gè)當(dāng)然沒說的,我正想和你一起去.6B. A: I saw the football game on TV last night.Q: What did you think?A: It was really exciting.答: 我昨晚在電視看了一場足球賽.問:

6、 你覺得怎樣?答: 真是非常過癮.C. Q: Whos playing tonight?A: The Giants and the Tigers.Q: Which team do you like?A: Of course the Tigers I like more.問: 昨晚是誰在比賽啊？答: 巨人隊(duì)和老虎人。問: 你喜歡哪一隊(duì)呢？答: 當(dāng)然我更喜歡老虎隊(duì)啦。72. Weather (關(guān)于天氣類)A. Q: Are you planning to go to the fair this weekend?A: Yes, I hope the weather is good.R: The fo

7、recast is for sunny skies.A: Thats good news to me!問: 這個(gè)周末你計(jì)劃去看商展嗎?答: 是的，我希望會(huì)是個(gè)好天氣.答: 氣象預(yù)報(bào)說會(huì)是個(gè)好天氣.答: 對(duì)我來說真是個(gè)好消息啊!8B. Q: Its a beautiful day!R: Yes, the suns out and the sky is blue.Q: Is this typical October weather here?答：真是個(gè)很棒的天氣！回：是??！出太陽了，天空真藍(lán)。問：這就是這兒典型的十月天嗎？C.A: Its really cold.R: Its supposed t

8、o snow this afternoon!A: I wonder how the weather is in Japan now.答：真是好冷?。』兀航裉煜挛绾孟駮?huì)下雪!答：不知道現(xiàn)在在日本是怎么樣的天氣??？9 3. Working go up & down (關(guān)于上下班一族類)A:Q: Where do you live?A: In Greenville.R: That must be a long commute in the morning.問: 你住在哪兒?答: 在Greenville.回: 那麼你早晨上班一定很花時(shí)間了. 10B:A: Traffic was very ba

9、d today.Q: Do you drive to work?A: No, I come to work by bus.答: 今天交通堵塞得可真歷害!問: 你開車去上班嗎?答: 不, 我搭公共汽車上班.C. Q: Did you have any problem getting home yesterday?R: No, why do you ask?A: Some trains were delayed.問: 你昨天回家時(shí)有沒有碰到什么問題?回: 沒有，你為什么這么問?答: 只是有些火車誤點(diǎn)了.114. Background of living (關(guān)于鄰近事一類)A Q: Do you l

10、ike your new neighborhood ?A: Very much. There s a wonderful park nearby.R: It sounds perfect for your kids!問: 你喜歡你新居的鄰近環(huán)境嗎?答: 很喜歡, 附近有一個(gè)很好的公園.回: 聽起來這對(duì)小孩子是最好了.12CQ: How is your new house?A: Its very nice, but the neighbors are a little noisy.R: Thats too bad!問: 你的新居如何?答: 很好, 但是附近的鄰居稍微有點(diǎn)兒吵.回: 那太遺憾了.B

11、Q: Is your station an express stop?A: Yes, It takes only thirty minutes.R: Thats great!問: 快車在你們這兒的車站停嗎?答: 停, 到這兒只需三十分鐘.回: 那太好了!135. Holiday (關(guān)于度假類)A. Q: Are you going somewhere for the holidays?A: Were thinking of driving to Washington.R: Thats sounds like a good idea.問: 你準(zhǔn)備到什么地方度假呢?答: 我們想開車去華盛頓.回:

12、這個(gè)主意聽起來蠻不錯(cuò)的.14B. Q: Have you been to Hawaii?A: Not yet.R: Its beautiful there.問: 你去過夏威夷嗎?答: 還沒有呢!回: 那兒很漂亮的.C. Q: Did you know theres long weekend next week?A: No, I didnt.R: Monday is a national holiday.問: 你知道下星期有連休嗎?答: 不, 我不知道.回: 星期一是固定假日.156. Hobbies of movies, reading, music, etc. (關(guān)于電影，閱讀，音樂等興趣愛

13、好類)A. Q: Have you seen any movies in the States yet?A: I saw “Batman Returns”.Q: How was it?A: Its wonderful!問: 你來美國看過什么電影?答: 我看過“Batman Returns”.問: 你覺得怎么樣?答: 不錯(cuò)!16B.Q: Do you like mystery books?A: Yes, especially The long Goodbye by Raymond Chandler.R: Ah, yes, thats one of my favorites, too.問: 你喜歡

14、看推理小說嗎?答: 很喜歡,特別是Raymond Chandler 寫的那本一書.回: 啊? 那可是我也喜歡的其中之一啊!C.Q: Do you like rock music?A: I like some rock music.R: If youre interested, Prince is playing here in May.問: 你喜歡搖滾樂嗎?答: 有些我是喜歡的.回: 假如你有興趣的話, Prince樂隊(duì)五月會(huì)來這兒表演喔.177. Job (關(guān)于工作類)A.A: I heard you are getting a raise.R: In fact, from next mon

15、th.A: Congratulations!答: 聽說你要如薪了.回: 事實(shí)上是從下個(gè)月開始.答: 恭喜你!18B. A: Were getting new computers next week.Q: Oh, really? What kind of computers?A: IBMs.答: 下星期我們會(huì)有新電腦進(jìn)來.問: 噢, 真的嗎? 哪一種電腦?答: 是的.C.Q: Its warm in here, isnt it?Q: Yes, Do you think the air condition is broken?A: It must be.問: 這兒很熱, 是不是?問: 是的, 你想

16、冷氣機(jī)是不是壞了?答: 我想一定是了.198. Business lunch (關(guān)于商業(yè)午餐類)A. Q: Would you like to join us for lunch?A: That would be very nice.Q: Do you like Italian food?問: 請(qǐng)問你愿意跟我們一塊吃午餐嗎?答: 很好啊!問: 你喜歡吃意大利菜嗎?20B. Q: Did you like your meal?A: It was delicious, but I got so full.I couldnt finish.Q: Yes, the sausages were larg

17、e, werent they?問: 你喜歡吃你的餐點(diǎn)嗎? 答: 非常好吃, 但是我吃飽了, 所以沒法子吃完.問: 對(duì)了, 香腸太大了, 是不是? C.A: Im taking our client to the restaurant you recommended.R: You should try the salmon steak there.A: Yes, Ive heard its delicious.答: 我正要帶我們的客戶去你推薦的餐廳.回: 你應(yīng)該試試那里的鮭魚排.答: 是的, 我聽說非常好吃.219. News (關(guān)于新聞?lì)?A.Q: Did you see the news l

18、ast night?A: Yes. That earthquake was terrible.R: Its a real tragedy.問: 你昨晚看新聞了嗎?答: 看了, 那個(gè)地震好可怕.回: 真是悲慘極了.22C.A: The trade agreement has been signed.Q: Oh, really? I didnt hear that.A: It was on the radio this morning.答: 已簽了貿(mào)易協(xié)定.問: 噢, 真的嗎? 我沒聽說.答: 今天早上收音機(jī)報(bào)導(dǎo)過.B.Q: What do you think about the news on

19、the EC?A: I think this will affect South Asia greatly.R: I think youre right.問: 歐洲共同體的新聞你認(rèn)為如何?答: 我想會(huì)給東南亞地區(qū)帶來很大的影響.回: 我想你說得對(duì).2310. Family (關(guān)于家庭類)A.Q: How do your kids like school here?A: Well, its difficult, but theyre making a lot of friends.R: Thats good.問: 你的小孩喜歡這兒的學(xué)校嗎?答: 嗯, 很難, 但是他們已經(jīng)交了許多朋友.回: 那很

20、好.24C.A: I went to my sons sports day yesterday.Q: Did he win any races?A: No, but he finished third in the obstacle course.答: 昨天我去過我兒子的運(yùn)動(dòng)會(huì).問: 他有沒有贏得任何項(xiàng)目?答: 沒有, 但在障礙賽方面他得了第三名.BQ: Where are you from originally?A: Im from a small town in Ohio.R: Oh, really? Whats the name of the town?問: 你的小孩喜歡這兒的學(xué)校嗎?答

21、: 嗯, 很難, 但是他們已經(jīng)交了許多朋友.回: 那很好.2511. Party (關(guān)于宴會(huì)類)A. Q: Did you enjoy the party?A: Very much, thank you.R: We were glad you could come.問: 這次宴會(huì)你玩得愉快嗎?答: 非常愉快, 謝謝你.回: 我們很高興你能來.B.Q: My wife and I are having a party on Saturday, Would you like to come?A: That would be very nice. Thank you.R: Please ask yo

22、ur wife to come, too.問: 我們夫妻要在星期六開個(gè)宴會(huì). 請(qǐng)你來參加好嗎?答: 那一定很棒, 謝謝你.回: 請(qǐng)你太太也一起來吧.26寒暄過后, 該進(jìn)入正題了, 以下幾種見面方式是否能讓你對(duì)“打招呼”有了更多的認(rèn)識(shí)?(一).Greetings at the reception.（在服務(wù)臺(tái)見面）S: Secretary V: Visitor ATTITUDE(態(tài)度)a: 立刻及友善地招待客人, 對(duì)客人須親切, 微笑的打招呼;b: 鑒定來客身份, 清晰判斷客人是否需要與上司見面;c: 招待到訪客人;d: 對(duì)態(tài)度惡劣的客人必須保持冷靜及友善,在需要時(shí)征詢上司意見;27OPERATI

23、ON ：具體做法以客人的身份不同而采取不同的處理方式：具體做法以客人的身份不同而采取不同的處理方式1、 相熟而有預(yù)約的客人（A familiar person with an appointment）情景一、 B: Boss S: Secretary V: Visitor S: Good morning, Mr. Chan, How are you？(早上好,陳先生,你好嗎?)V: Fine, thank you. Ive an appointment with Mr. Chow. (很好,謝謝!我與周先生有約.)S: Oh, Mr. Chow is expecting you, Ill in

24、form him that.youre here (By internal call), Mr. Chow, Mr. Chan is here(噢,周先生正恭候你呢, 我會(huì)轉(zhuǎn)告他你來了.(以內(nèi)線電話打進(jìn))周先生, 陳先生已來了.)B: Please send him in. (請(qǐng)他進(jìn)來.)S: Yes, Mr. Chow.(turn to the visitor)please go right in. (是的,周先生.(對(duì)客人說)請(qǐng)進(jìn).)282、 相熟而沒有預(yù)約的客人(A familiar person without an appointment) 情景一: S: Secretary V:

25、VisitorV: Good mooring, Ms Wong, Id like to see Mr. Chow for a short moment.(早上好,黃小姐,我想和周先生會(huì)面一會(huì)兒.)S: Nice to see you! Mr. Chan, let me see, if he is available.(很高興見到你,陳先生,我看看他是否方便)S: Would you wait just a moment, please? By the way, is it urgent?(請(qǐng)稍候.啊,你的事很緊急嗎?)V: Yes, Its an urgent matter.(是的,是緊急事情

26、.)S: Alright, let me just get Mr. Chow on the line.(好的,讓我用電話通知他)V: Thank you.(謝謝!)293、 有預(yù)約而初次會(huì)面的客人有預(yù)約而初次會(huì)面的客人（Stranger with an appointment）B: Boss S: Secretary V: Visitor V：Good afternoon，I have an appointment with Mr. Chow at three. (午安，我和周先生約好了三點(diǎn)見面)S：Can I have you name first? (請(qǐng)先告訴我你的名字，好嗎?)V：Dav

27、id Lo of ABC Company，Heres my card.(我是ABC公司的盧大偉，這是我的名片.)S：Thank you. Ill inform Mr. Chow that youre here. (謝謝！我會(huì)轉(zhuǎn)告周先生你來了.)S: Would you like to have a seat over there for a moment, please?(請(qǐng)稍等好嗎?)S: Mr. Lo, Mr. Chow is occupied in an urgent meeting. (盧先生，周先生正在開一個(gè)緊急會(huì)議.)S: Would you mind waiting ten mi

28、nutes? (你介意等候十分鐘嗎?)V：No problem, Ill wait for him.(好的，我等他吧.)S：Thank you！(謝謝!)304、 沒有預(yù)約而初次見面的客人沒有預(yù)約而初次見面的客人(Stranger without an appointment)情景一: B: Boss S: Secretary V: Visitor V: Hello, Id like to see Mr. Chow, please. (你好!我想和周先生見面.)S: Do you have an appointment , sir? (先生你有預(yù)約嗎?)V: No, I dont to see

29、 him just for a second. (沒有,但只需見面一會(huì)兒.)S: May I have your name , please? (請(qǐng)告訴我你的名字,好嗎?)V: My name is David Wong. (我是黃大衛(wèi).)S: Can I ask what you wish to see him about?(請(qǐng)問你有什么事找他?)V: Id rather explain that to him directly. (我想直接向他說明.)S: Im sorry , but Im told to ask that information from every caller.(抱

30、歉,我奉命詢問每位來訪者的來意.)V: I see, well, Im from ABC News Daily and Im wondering of he is interested in placing supplements in our newspaper.(原來如此,嗯,我是來自ABC日?qǐng)?bào).我想知道他有沒有興趣在我們?nèi)請(qǐng)?bào)內(nèi)刊登特刊. )31S: I see. Just a minute, please. (啊, 原來是這樣,請(qǐng)等一會(huì)吧!)S: (use intercom)Mr. Chow, Mr. David Wong of ABC News Daily is here to see

31、 you. He wants to know if you are interested in palling supplements in his newspaper.(用內(nèi)線電話打入)周先生, ABC日?qǐng)?bào)的黃大衛(wèi)先生來此想見你, 他想知道你有沒有興趣在他們?nèi)請(qǐng)?bào)內(nèi)刊登特刊.)B: Well, Its quite interested. Ask him to come in. (嗯,這主意不錯(cuò)!讓他進(jìn)來吧.)S: All right ,Mr. Chow (to the visitor) Mr. Wong, please go right in.( 好的,周先生.(對(duì)客人說)黃先生,請(qǐng)內(nèi)進(jìn).)V

32、: Thank you. (非常謝謝你!)325、 拒絕訪問拒絕訪問(Refusing a visitor)情景一: S: Secretary B: Boss V: VisitorV: Good morning, Id like to see Mr. Chow, please.(早上好，麻煩你，我想與周先生見面)S: Have you scheduled for an appointment with him?(你與他有預(yù)約嗎?)V: Im afraid not. (恐怕沒有.)S: Can I have your name, please? (請(qǐng)問你貴姓?)V: My name is Sus

33、an Chan, Im a journalist from ABC News.(我是陳蘇姍,是ABC日?qǐng)?bào)記者.)V: Could your boss spare me a few minutes for an interview?(我能否與你上司作一個(gè)簡短訪問?)S: I see. Just a moment, please.(原來如此,請(qǐng)稍候.)S: (Use internal Call). Mr. Chow, Ms Susan Chow of ABC News is here, she wants to have a short interview with you.(用內(nèi)線電話打入) 周

34、先生,有位ABC 日?qǐng)?bào)的陳小姐,她現(xiàn)在想見你,并想與你作個(gè)訪問.)33B: Oh, I see, Im ready to go out. Please tell her if she wants to have an interview with me, she should ask for an appointment in advance.(噢,是這樣,我現(xiàn)在正準(zhǔn)備出外開會(huì),請(qǐng)告訴她如想與我作訪問需與我預(yù)約) S: Yes, Mr. Chow, (to the visitor). Ms Chan, Im sorry, My boss is going out for a meeting n

35、ow and cannot talk to you. Could you make an appointment for another day?(是的, 周先生.(對(duì)客人說) 陳小姐,很抱歉,我的老板要去開會(huì),你能預(yù)約另一天嗎?)V: How about tomorrow morning? (那明天早上可以嗎?)S: I think it will be alright. But please leave your name card and I will confirm the meeting with you this afternoon.(我想沒有問題,請(qǐng)留下名片, 我會(huì)在今天下午與你

36、確定.)V: Thank you, goodbye. (謝謝你,再見.)346.接待訪客接待訪客 (Hosting a visitor）情景一: S: Secretary V: VisitorV: Good afternoon, Im John Lee and Ive scheduled.a meeting with Mr. Chow at three o clock.(午安, 我是李約翰, 我與周先生約好三點(diǎn)鐘會(huì)面的.)S: Nice to see you, Mr. Lee. Im Mr. Chows secretary. Would you please take a seat? Ill

37、tell Mr. Chow youre here. Mr. Lee, Mr. Chow said he will be here in a minute.(李先生, 很高興見到你, 我是周先生的秘書.你請(qǐng)坐,我通知周先生你到了.李先生, 周生說他很快就進(jìn)來.)V: Thanks. (謝謝.)S: Would you like something to drink, tea or coffee?(你要不要喝點(diǎn)什么, 荼還是咖啡?)V: Yes, Id like a cup of coffee, please. (好的, 請(qǐng)給我咖啡吧.)S: Cream and sugar? (要加牛奶和糖嗎?)

38、V: Oh, yes , Thank you. (好的, 謝謝.)357. 接機(jī)接機(jī) (Meeting clients at the airport)情景一: S: Secretary V: VisitorS: I believe you are Mr. David Chan. (我想你就是陳大衛(wèi)先生吧.)V: Yes, Are you Mr. Chows secretary? (是的, 你是周先生的秘書嗎?)S: Yes, sir, welcome to HK, Mr. Chow asked me to come here in his place to pick you up. My na

39、me is Susan.(是的,先生.歡迎你到香港來.周先生要我代替他來接你的,我的名字是蘇珊.)V: Thank you.(謝謝。)S: Do you need to get back your baggage? (你需要去拿你的行李嗎?)V: No, I dont, Ive brought a briefcase here.(不,我只帶了一個(gè)公事包來.)S: Mr.Chan,our company car is just over there.(陳生,我們的車就在那邊.)V: Oh, I see. Thank you for your hospitality.(好的,謝謝你的熱情安排.)S

40、: My pleasure. By the way, did you enjoy your trip?(樂意效勞.對(duì)了, 你的旅途愉快嗎?)V: Yes, I did.(不錯(cuò)!) 368.帶領(lǐng)訪客參觀公司帶領(lǐng)訪客參觀公司 (Giving a company tour )情景一: S: Secretary V: VisitorS: Mr. Lee ,welcome to our company. Im here to give you a quick tour of our operations.(李先生, 歡迎光臨本公司, 今天我將帶領(lǐng)你參觀本公司.)V: How many employees

41、 does you company here? (貴公司有多少雇員?)S: Weve about a hundred and ten employees. (大約有一百一十位員工.)V: Is this your design division? (這是你們的設(shè)計(jì)部嗎?)S: Yes, it is ,we use the computers here to produce the designs.(是的, 我們是用這些電腦來制造設(shè)計(jì)圖.)V: Oh ,I see ,but wheres the sales and marketing department?(噢, 原來如此, 那銷售及市場部呢?

42、)S: Sir ,theyre in another floor. Mr. Lee, This is our lounge area.(先生, 他們?cè)诹硪粚? 李先生,這里是員工休息室.)V: It looks very nice and comfortable. (這里看來很美及舒適.)S: We like to think so . Lets down and here a drink first.(我們也覺得這樣, 讓我們先坐下喝些飲品好嗎?)V: Good idea!(非常好的主意!)37(二二)介紹上司及同事介紹上司及同事(Introduction of your colleague

43、s) 你可根據(jù)介紹的人數(shù)多少你可根據(jù)介紹的人數(shù)多少/身份身份/頭銜頭銜/性別等因素來考慮應(yīng)注意細(xì)節(jié)性別等因素來考慮應(yīng)注意細(xì)節(jié)A：你一次性介紹一個(gè)人認(rèn)識(shí)另一個(gè)人如:Mr.-, this is . (某先生, 這位是某人.) B：你一次性介紹許多人相認(rèn)識(shí)如:Id like to introduce you to our staff. (我想把我的同事介紹給你.)C：把自已人介紹給外人認(rèn)識(shí) (Introduction of familiar to stranger）D：把晚輩介紹給長輩 (Introduction of younger to older)E：把男同事介紹給女同事 (Introduct

44、ion of male to female)F：介紹職位名稱跟它的責(zé)任范圍相關(guān)由高至低介紹 (Introduction of charging）G：交換名片（Exchanging business/Calling name card）注意: 在介紹的過程中,將相關(guān)資料如被介紹者的姓氏,部門,職稱,特征等背景資料清晰傳達(dá)給對(duì)方. 別忘了,交換名片之前,要先行握手.38情景一：L: Mr Lee C: Mr Chan F: Mr FungL: Hello! Mr chan, how are you? (陳先生, 你好嗎?)C: Fine.Thanks (非常好, 謝謝!)L: Mr chan, m

45、ay I introduce Mr Fung? (陳先生, 我介紹馮生給你認(rèn)識(shí)?)C: Certainly. (好的)L: (to Mr Chan)This is Mr Fung, the Managing Director of ABC company , (To Mr. Fung ) This is Mr. Chan, the Chairman of XYZ Group. (向陳生說)這是馮先生, 他是ABC公司的行政總裁. (向馮生說)這是陳先生, 他是XYZ集團(tuán)主席.)F: Glad to meet you, Mr. Chan . Heres my card.(陳先生, 很高興認(rèn)識(shí)你,

46、 這是我名片.)C: How do you do ? Mr. Fung, Lets keep in touch. (你好嗎? 馮先生, 請(qǐng)保持聯(lián)絡(luò).)39情景二：L：Mr. Lee C：Mr. Chan F：Mr. FungL：Hello, Mr. Chan. (嗨! 陳先生.)C：Hi, Mr. Lee , how are you? (李先生, 你好嗎?)L：Fine. Hes been a long time since we last met. (我們很久沒見面.)L: Hows your business? (你的生意好嗎?)C：Everything is going well. Th

47、ank you. (一切很好, 謝謝!)L：Mr. Chan, have you met Mr. Fung before? (陳生,你認(rèn)識(shí)馮先生?C：No, we havent met before.(不, 我們未見過面.)L：Then let me introduce Mr. Chan, the chief Editor of ABC News(那我介紹馮先生給你認(rèn)識(shí)吧, 這是ABC日?qǐng)?bào)的總編輯陳生.)F：Its a pleasure to meet you, Mr. Chan.(陳先生, 很高興認(rèn)識(shí)你.)40情景三：L：Mr Lee F：Mr FungL：Excuse me, are yo

48、u Mr. Fung? (請(qǐng)問你是馮先生嗎?)F：Yes, I am. (正是.)L：Im Peter Lee . Im a friend of David Chan. (我是李彼得, 是陳大衛(wèi)的朋友.)F：Oh, Mr. Lee, Pleased to meet you, how do you do ? (啊! 李先生, 很高興認(rèn)識(shí)你, 你好嗎?)L：Its nice to meet you. Mr. Fung. (馮先生, 我也很榮幸認(rèn)識(shí)你.)41Key words & dictionaryGreetings 問候business card 名片 Introduce 介紹 Lett

49、er of recommendation 推存信Letter of reference 介紹書 appointment book 記錄本Keep in touch with sb 與某人保持聯(lián)系 Interested in 對(duì)感興趣 Company tour 參觀公司 Be in Charge of 負(fù)責(zé)職務(wù)Take the elevator/ Lift 乘電梯（升降機(jī)） This way,please 這邊請(qǐng) Passenger elevator 旅客升降梯 Take a seat 請(qǐng)就坐 Lift (屋村/寫字樓/樓房的電梯) Elevator (商場、超市、地鐵、車站、機(jī)場的升降梯)42

50、Floor樓層：First Floor (美國的)第一層，（英國的）第二層G/F=Ground Floor (英外)第一層 或 (中)一樓 1/F=First Floor /Level one (英)第二層或二樓B/1=Basement One 地下一樓 shipping mall/center（地下室，地下停車場，超級(jí)市場、購物中心）Level 1=1/F (二樓) 而 Level O = G/F (地面一樓)中國人Concept=Foreign Concept + 1 (因?yàn)橹袊肆?xí)慣從1開始數(shù)到10，而外國人則從0開始數(shù)到9)各國數(shù)字表示的不同可從各國的數(shù)學(xué)(Mathematic)文化發(fā)

51、現(xiàn)Chinese ：1-10 Foreign：0-943通常說the fifth Floor(外國)的五樓是中國人認(rèn)為的第6樓或第六層.中國人說“我們的辦公室在這幢樓的七樓.”= 英文意思“Our office is on the 6th floor of the building” .外國人說“We live on the third floor”= 中文意思“ 我們住在第四樓.”The ground floor (英)底層一樓相當(dāng)(美)The first floorThe first floor (英)第二層、二樓相當(dāng)(美)底層一樓本身.Floor through 常指占用建築物大樓整個(gè)底層一樓.The second floor (英)三樓，第三層相當(dāng)(美)二樓本身.The top floor 都是指頂樓44Storey (有復(fù)數(shù)：storeys 或-ries) (美)表示story的多少用基數(shù)詞形容(1)(英）指建築物大樓的一層 (2) (英）指