安保部培訓講義(共36張)

1、Security Department保安部保安部 Mission 使命使命 Ensure the security and safety of guests, staff and hotel property, partnering police to keep our hotel safe and secure. We display vigilance, strict discipline, are highly organized and work efficiently. Our aim is guests satisfaction and staffs trust. We will

2、 be polite, courteous and have guest service orientation in our work. 保障酒店消防治安人身財產(chǎn)安全,協(xié)助公安消防機關的安全保衛(wèi)工作，使其成為警惕性高、紀律嚴明、組織性強、行動迅速、有效率的機構，客人滿意，員工信賴是我們的工作目標，整個部門在開展安全工作中始終貫穿服務意識并且禮貌、謙恭。Organization Chart部門組織結構圖部門組織結構圖保安部經(jīng)理Chief Security Officer保安部副經(jīng)理Asst. Chief Security Officer保安部主管（消防）Security Supervisor

3、(Fire Safety Officer)保安部主管Security Supervisor保安部秘書Security Secretary保安Security GuardKey Responsibility 主要工作職責Patrol all areas including guest room blocks, employee locker rooms, kitchens, food and beverage outlets and storage areas, car parks and remote areas 巡邏酒店所有區(qū)域,包括員工更衣室,廚房,餐飲部倉庫,停車場和偏遠區(qū)域.Respo

4、nsible for the safety and security of guests, employees, property and establishment needs 負責酒店客人,員工,財產(chǎn)和設施設備的安全和保障.Implement procedures for security and emergency incidents 按程序執(zhí)行安全和緊急事件.Ensure that all fire alarms, fire fighting equipment are in good working order. 確保所有的火警,消防設備都處于正常運轉狀態(tài).Be thoroughly

5、 familiar with the property layout, design, entry, exit points and hotels emergency plan, Report to management all matters affecting the safety of guests, employees and property. 對酒店財產(chǎn)和資產(chǎn)的布局有全面的了解,熟悉酒店的緊急計劃.對酒店管理層報告所有會影響酒店客人,員工和財產(chǎn)安全的問題.Monitor staff clocking on and off duty, engage in staff bag chec

6、ks and locker checks as directed by Human Resources Department 監(jiān)督酒店員工上下班打考勤,查包和在人力資源部的指導下檢查員工儲物柜.Maintain a 24 hour surveillance of all areas that are frequented by guests as well all work areas 24小時監(jiān)督所有的公共和工作區(qū)域.Coordinate functions with Police and other government security agencies and promote good

7、will with them 與保安部各員工協(xié)調工作和職責, 與警察局,其他政府安全機構提升良好的意愿.Provide escort duty for money transfers to/from the General Cashiers office and bank as/when required 負責護送現(xiàn)款送轉到總出納辦公室或銀行.Perform other duties as assigned 履行其他被指派的職責.Service Area服務區(qū)域 Lobby大堂區(qū)域大堂區(qū)域:Provide continuous moving/static patrols for the lob

8、by and areas out of visual range, i.e. walkways, entrance/exit points, car park areas, common/public areas, etc. 在大堂區(qū)域保持警覺性,比如:過道,門口,停車場,公共區(qū)域等.Pay close attention to activities in the lobby. 密切關注大堂區(qū)域的一切動向.Listen for unusual sounds, discussions, etc. 關注異常的聲音和爭論等.Pay particular attention to undesirabl

9、es, persons loitering around or entering the lobby. 特別關注陌生人進入大堂.Monitor all incoming deliveries from the lobby and be vigilant of any suspicious items. 監(jiān)控所有進入大堂的物品并且警惕任何可疑物品Monitor any situations, actions, persons that are dangerous or seem out of character. 監(jiān)控一切有異常的情況、行動，危險或不恰當?shù)男袨?Lobby Security Of

10、ficers will be called upon to respond to any questions or requests for service from guests or colleagues 在大堂區(qū)域對客人或同事所提出關于服務的問題或請求作出回應. Exterior外部區(qū)域外部區(qū)域:All building exterior roofs/walls/windows/doors/doorways are monitored for: 時常檢查建筑外部情況：房頂、墻體、窗戶、門、門口等。 Unusual situations, damage, unusual /unexpect

11、ed changes.異常情況，損壞和變化。 Suspicious boxes, packages, backpacks, etc.可疑的箱子，包裹，背包等。 Lobby Entrances and Public Areas (Refer to Watchmans Tour) 大堂的入口和公共區(qū)域（參考巡邏路線圖） Patrol each area hourly on a 24/7 schedule 根據(jù)7天24小時，每小時檢查一次Parking Areas and Hotel Access Points 停車場和定點區(qū)域 Continuous patrols will be done in

12、car parks, roadways, receiving bay and public areas. 連續(xù)性的巡邏并檢查如下區(qū)域：停車場區(qū)域，行車道、收貨處及公共區(qū)域。 Enforcement checks will be done on vehicles improperly parked, left unattended in inappropriate areas, left for extended periods of time or parked overnight without proper authorization. 執(zhí)行對隨意停放或無人看管的車輛，超時停放或未經(jīng)認可過

13、夜停放的車輛的檢查。 Interior內部區(qū)域內部區(qū)域:Be knowledgeable to answer guests questions or direct guests to groups or persons who can assist with their needs. 回答客人或團隊的問題并給予需要幫助的客人或團隊直接的幫助Check common areas every hour. 每半小時檢查以下區(qū)域： F&B outlets 餐飲部營業(yè)區(qū)域 Staff areas 員工區(qū) Lobby 大堂 Entry Points 入口 Toilets 洗手間 Offices 辦公室 G

14、uest amenities 客用區(qū)域 Security Distribution Point 保安崗位分布點保安崗位分布點:Lobby Entrance 大堂入口處Lobby 大堂Staff Entrance 員工入口處Car Parking Area Exit (-1B) 車道出口處（負一層）Passage from -1B to -2B 負一層到負二層的通道處CCTV Room 監(jiān)控中心Guest Room Area ( 3 Security Staff) 客房區(qū)域（共3個保安員）Patrol （2 Security Staff）2個保安員不間斷巡邏Watchmans Tour巡邏路線L

15、obby Area大堂區(qū)域大堂區(qū)域: Lobby Entrance Car Park Area Luggage Room Lobby Lobby Bar Business Centre Wine Bar Green Tea Chinese Restaurant Chinese Show Kitchen BBQ Kitchen BBQ Restaurant Fire Staircase 外圍停車場 行李房 大堂 大堂吧商務中心 酒吧 逸醉茶廊中餐廳 中廚開放式廚房 巴西廚房 巴西燒烤餐廳 消防樓梯 Guest room area客房區(qū)域客房區(qū)域: Each Block Area Access A

16、ll Passageway Landscape SPA Riyue Square 各區(qū)域通道各出入口綠化區(qū)域水療日月廣場Basement 1/ -1樓： CCTV Room Security Office Staff Entrance Engineer Office EDP Office Male/Female Locker Room TV Equipment Room Car Park Area Fire Staircase Fire Door HR Office Meeting rooms Health Club Executive Office Crowne Function Room

17、消防控制中心 保安部辦公室 員工出入口（打卡區(qū)）工程部辦公室電腦房員工更衣室電視房停車區(qū)消防樓梯人力資源部辦公室 會議室 健身中心 行政辦公室宴會廳Basement 2/ -2樓 Car Park Area Store Room Staff Restaurant Banquet Kitchen Staff Smoking Room Toilet Executive Chef office Stewarding office General Cashier Office Finance Office Dormitory for Shift Staff Recreation Room DFB of

18、fice Crowne Ballroom Fire shutter doors Fire-fighting equipment (access). 停車場 庫房 員工餐廳 宴會主廚房 吸煙室 洗手間 總廚辦公室 管事部辦公室 出納辦公室 財務部辦公室 男（女）倒班宿舍 職工娛樂室 餐飲部辦公室 大多功能廳 巡邏期間重點檢查以下情況：Inspection Points To Note1.Suspicious characters and vehicles 可疑人員和車輛 2.On Lookout for Hidden Dangers 安全隱患,安全破壞3. Suspicious Characte

19、rs 明顯的犯罪動機4. Dark Areas and areas not monitored by CCTV 沒有照明設備的區(qū)域5. The indicator lights of emergency exits are in working order 緊急出口指示燈沒照亮或指示錯誤區(qū)域方向6. The emergency access doors and exits 緊急安全出口區(qū)域被鎖或不能通過7. Check rubbish bins and other receptacles at stair landing area 樓梯間的垃圾箱或設備8.Check for missing o

20、r damaged fire-fighting equipment and the door with hidden trouble or be prized up 缺少或損壞的消防器材，存在安全隱患或已經(jīng)被撬開的門9.Ensure the fire staircases and fire access areas are not blocked. 消防樓梯或消防通道是否被占用10.Uncared kids無人照料的小孩11.Any acts contravening hotels policy 其他違反酒店政策的行為 As a member of the Emergency Response

21、 Team (ERT), Security performs a vital task ensuring the safety of InterContinental Hotels Groups guests, employees and property. 應急反應小組的成員履行的一個很關鍵的任務是確保洲際酒店集團客人、員工和財產(chǎn)的安全。 Members of the ERT are responsible for ongoing fire prevention activities. 應急反應小組成員對消防活動負有責任。Constant inspections are required t

22、o ensure that all InterContinental Hotels Group safety and security rules & regulations and every fire safety laws are being observed. 持續(xù)不斷日常巡邏和檢查，要確保時刻遵守洲際酒店集團的安全條例和消防安全法The Emergency Response Team also serves as a fire preparedness task force, drilled and experienced in the basic procedures of fir

23、e containment and suppression, able to extinguish and manage a fire in its beginning (initial) stages, - until the professional fire department members arrive. 應急反應小組還作為一支消防預備隊，對消防控制與抑制的基本原理進行操練，在火災初始狀態(tài)時可以進行控制，直到專業(yè)消防部門人員到達消防現(xiàn)場The goal of the Emergency Response Team training is to create a thoroughly

24、 well trained team that maintains the highest standards of fire prevention and is prepared to act quickly and effectively to save lives and minimize property loss should a fire occur. 應急反應小組培訓的目的是創(chuàng)造一支技能全面的隊伍，具有高標準的防火能力，當火災發(fā)生時能最快最有效地減少損失和拯救生命。應急反應小組應急反應小組組織構架圖ORGANISATION OF THE EMERGENCY RESPONSE TE

25、AMEmergency Response Team Director應急反應小組總監(jiān)ERT Shift Captain應急反應小組當值領班 (Day shift)早班ERT Shift Captain應急反應小組當值領班 (Afternoon shift)中班ERT Shift Captain應急反應小組當值領班 ( Night shift)夜班ERTMember應急反應小組成員ERTMember應急反應小組成員ERTMember應急反應小組成員ERTMember應急反應小組成員ERTMember應急反應小組成員ERTMember應急反應小組成員Division/Dept. Heads部門總監(jiān)

26、、經(jīng)理Division/Dept. Heads部門總監(jiān)、經(jīng)理Division/Dept. Heads部門總監(jiān)、經(jīng)理Structure應急反應小組結構The hotels Emergency Response Team shall include at least two employees from every shift. The Emergency Response Team Director the Chief Security Officer/Chief Engineercoordinates the efforts of every employee who must be trai

27、ned to handle emergency situations.酒店每個班次內至少要有兩名應急反應小組成員。應急反應小組總監(jiān)應急反應小組總監(jiān) 保安部經(jīng)理/總工程師 負責協(xié)調每位員工參加培訓來處理緊急情況發(fā)生。In that capacity, the Emergency Response Team Director is responsible for training and maintaining the high level of readiness in terms of people and equipment.應急反應小組總監(jiān)負責培訓并且保證高水平的人員和設備的配備。The

28、Shift Captain is the highest authority present in the hotel when an emergency occurs. Depending on the time of day or week, this can be the General Manager, Resident Manager or Manager on Duty.當酒店內發(fā)生緊急情況時，領班具有最高權威。由于工作日的關系，負責人也可是當班的總經(jīng)理，駐店經(jīng)理，或者行政值班經(jīng)理。The Shift Captain must be fully familiar with ever

29、y detail of all emergency procedures and closely acquainted with every member of the hotels Emergency Response Team.領班必須對緊急情況處理程序的每一個細節(jié)都要了如指掌，并且熟知酒店緊急反應小組的每位成員。Member of ERT 組織成員Chief Security Officer 保安部經(jīng)理Chief Engineer總工程師GM/RM/MOD總經(jīng)理/駐店經(jīng)理/行政值班經(jīng)理 (Morning shift)早班GM/RM/MOD總經(jīng)理/駐店經(jīng)理/行政值班經(jīng)理(Afternoon

30、 shift)中班GM/RM/MOD總經(jīng)理/駐店經(jīng)理/行政值班經(jīng)理( Night shift)夜班HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen廚房Engineer工程部HSKP Team管家部Concierge禮賓部Kitchen

31、廚房Engineer工程部Division/Dept. Heads部門總監(jiān)、經(jīng)理Division/Dept. Heads部門總監(jiān)、經(jīng)理Division/Dept. Heads部門總監(jiān)、經(jīng)理 In addition, the Shift Captain must possess 此外，領班必須具備: Practiced operating knowledge of fire fighting equipment and other emergency equipment in every part of the hotel:熟練使用酒店內各地方的滅火設備和其他緊急設備的操作手法。 Familia

32、rity with the location of all exits from the property: 熟悉酒店各出口的位置。 Practiced understanding of current evacuation procedures and operation of the hotels evacuation alarm system; 熟知目前酒店撤離程序和撤離預警程序。 And the split-second judgment required to make crucial decisions in times of emergency. ： 當緊急情況發(fā)生時，瞬間能做出

33、關鍵性決策。 Emergency Response Team Training provides 應急反應小組培訓提供: Awareness of fire facts 消防意識常識 Familiarity with fire fighting equipment 熟悉滅火設備 Interaction with employees, guests and Fire Brigade fire fighters 與員工、客人和消防人員進行互動 Emergency and fire fighting skills 緊急情況和消防技能 Fire drill participation 參加消防演習Fi

34、re Alarm/Evacuation Plan & Flow Chart消防疏散計劃和流程圖 消防接警及疏散預案Fire-Evacuation PlanType of Fire 火災類型 Ordinary Combustibles 一般火災 Wood木材木材Cloth衣物衣物Paper 紙紙張Rubbish垃圾垃圾Flammable Liquids液體火災 Paint油漆Grease油脂Oil石油Gasoline汽油 Live Electrical電器火災 (Malfunctioning Equipment)Motors馬達Control Panels控制板 Wiring線路Combusti

35、ble Metals金屬火災 (Not normally found in hotels)Magnesium酒店不多見，多為電磁著火Type A fires involve ordinary combustibles found in every property wood, cloth, paper, rubbish and plastic. A類火災多為一般燃燒物引起，它們?yōu)?木材、衣物、紙張、垃圾及塑料等。Type B fires occur when flammable liquids including paint, grease, oil and gasoline ignite.

36、B類火災為可燃液體如油漆、油脂、石油及汽油等點燃所致。Type C fires, live electrical fires, are caused by malfunctioning electrical equipment, such as motors, control panels and wiring. C類火災為電火，是由馬達、控制板、線路等著火所致。Type D fires, which rarely happen in hotels, are those in which combustible metals such as magnesium are involved. D類

37、火災在酒店不多見，是由可燃金屬如鎂等 著火所致。酒店的消防培訓主要側重在A、B、C類火災。Hotel fire fighting training will mainly involve Type A, B and C fires onlyFIRE FIGHTING EQUIPMENT滅火器材Fire extinguishers滅火器Fire extinguishers are located throughout the hotel. In the course of training, all staff will become familiar with the exact locati

38、on of every fire extinguisher in our hotel and how each must be maintained to assure its usefulness when needed. 滅火器遍布酒店。在培訓的過程中你會熟悉酒店中每一個滅火器的確切的放置位置，以及如何確保滅火器的維護以備不時之需。 Just as fires are divided into categories, fire extinguishers are also designated by categories A, B and C that indicate what type

39、s of fire they are designed to combat. 正如火災被分為不同的類型，滅火器也相應地被分為A、B、C不同的類型，從而對應地適合撲滅不同類型的火災Some extinguishers are rated for all three kinds of fires A, B and C while others are limited to only one or two classes 有些滅火器適合撲滅所有A、B、C三類火災 而其它滅火器則只適合撲滅一類或兩類的火災FIRE EXTINGUISHER SELECTION CHART 滅火器使用選擇表Each ty

40、pe of extinguisher possesses its own discharge time and similarly, each kind has its own charge range. Generally you should stand at least 5m away from the fire, with any wind to your back, while extinguishing a fire with an extinguisher.每種類型的滅火器都有其各自的噴射時間與射程。一般情況下，撲滅火災的時候，我們需要站在上風向，距火焰5米處使用滅火器滅火。Th

41、is information, contained on the chart below, is vital information which all staff should memorize in order to cope effectively with fires of any type.記住如上圖表所包含的信息可以幫助你有效地應付不同類型的火災，故而十分重要。 Fire Hoses 消防水龍帶There are two basic kinds of hoses, which measure 有兩種基本類型的消防水龍帶它們的尺寸是：Hoses 38mm in diameter or

42、 smaller and require only one person to operate them: a person fully trained in their use, for example an ERT member. 直徑38毫米或小一些的水龍帶 只用一人操作即可：一個受過訓練的人如應急反應小組成員。Operating 65mm hoses, which require three people to hold them, is normally done by the fire department. In an emergency, ERT assistance may

43、be required by the fire department in using these hoses. 65毫米的水龍帶，需要三人進行操作，通常用于消防部門。緊急事件發(fā)生時，應急反應小組可能被要求協(xié)助消防部門操作水龍帶。 Hose Nozzles管口 Two types of hose nozzles are currently used with hotel fire hoses 目前酒店滅火水管使用兩種類型的管口.The straight-stream nozzle has no adjustment for fog patterns, no shut-off capacity

44、and tends to create considerable water damage. It is also more hazardous to use in the event of electrical fires. The straight-stream nozzle is designed to throw a high volume of water on a fire at 9m and 15m. 直流管口 沒有水霧型噴嘴的調節(jié)器，不能立即關閉，易造成相當可觀的水災。如果附近有電的話使用時更加危險。當火勢達到9米到15米時，可采用直流型管口。The adjustable fo

45、g nozzle with built-in shut-off capacity is the recommended type. But because its shut-off valve creates greater pressure, the fog nozzle should only be used with lined fire hoses. With the adjustable fog nozzle you have a choice of water discharge pattern and quantity. 。 可調節(jié)型水霧噴嘴 可立即關閉 推薦使用此類型 但由于立

46、即關閉時會產(chǎn)生巨大壓力，水霧型噴嘴只能用于直線形的滅火水管。你可以調節(jié)噴嘴來選擇水流類型和流量。 Automatic Sprinkler Systems自動噴淋系統(tǒng) The quickest and surest method of extinguishing or controlling a fire is by use of automatic sprinkler systems. Our Engineering staff should know the locations of the shut-off valves for the automatic sprinkler system

47、 in our hotel, so that we can be prepared to turn them off when requested to do so by the fire department, after a fire has been completely extinguished. 撲滅或控制消防最迅速最有效的方法就是使用自動噴淋系統(tǒng)。你應該知道酒店自動噴淋系統(tǒng)關閉水管的位置所在，這樣當火已經(jīng)被完全撲滅，消防部門需要關閉水管時，你可以將它關閉。Other Fire-Fighting Equipment & Facility其它消防設施設備 Installation of

48、 a properly labeled and fully stocked Emergency Response Team kit and Fire buggy at the property is another fire-fighting must. The fire drills in which we participate include training in the proper use of every item of fire fighting equipment at our property including these kits and buggy. 酒店內應急反應小

49、組背包上貼上適當?shù)臉撕?，裝備配備完全，和/或消防推車的安裝是其它必備的消防工具。消防演習包括所在酒店的每一種消防設備的使用培訓，包括工具箱和消防推車。滅火器Fire extinguisher消防水槍頭Fire fighting water nozzles自動噴淋頭Sprinkler 消防水帶 Water Hoses防毒面罩 Gas mask消防頭盔 Fire helmet應急燈 Emergency lighting對講機 Walkie-talkie消防服 Fire Fighting Apparel擔架 Stretcher消防斧和消防扳手 Fire fighting axe & spanner電瓶車Buggy消防滅火推車 Fire extinguishing cart消火栓箱 Fire Hydrant光電感煙報警器 Photoelectric smoke alarm消防安全出口指示燈Exit手動報警按紐 Manual alarm call buttonMaster Key System (FOH&BOH)萬能鑰匙系統(tǒng)-前臺和后臺 Centralized Key Control鑰匙的集中控制鑰匙的集中控