劍橋商務(wù)英語中級口語考試

1、劍橋商務(wù)英語中級考試輔導(dǎo)口語部分 一、口語考試概述（一）考試形式與流程（二）測試范圍（三）評分標(biāo)準(zhǔn)二、應(yīng)試輔導(dǎo)（一）問答對話（二）小演講（三）互相討論三、備考指南 一、口語考試概述（一）考試形式與流程考試形式口語測試由兩位口語考官（ 一位提問官，一位評分官）對兩位考生同時(shí)進(jìn)行。提問官負(fù)責(zé)主持口試，還要求他給每位考生的成績打總分，評分官負(fù)責(zé)對每一位考生的成績進(jìn)行分析評估。經(jīng)提問官介紹以后，評分官就不再參與交流?？谠嚍閮扇艘唤M進(jìn)行。然而，如果考點(diǎn)的考生人數(shù)為奇數(shù)，最后三位考生可以同時(shí)進(jìn)行考試。考試流程：第一部分考官對每個(gè)考生輪流提問，問一些一般性的問題，并不嚴(yán)格按照順序進(jìn)行。這部分測試約三分鐘左右

2、。這部分考查考生自我介紹的能力：提供有關(guān)自己的家庭、興趣和工作的信息，并表達(dá)如同意、反對或喜好等意見。第二部分是“小演講”， 共六分鐘左右。在這一部分，考生可以選擇一個(gè)題目，用大約一分鐘的時(shí)間準(zhǔn)備一段有發(fā)揮的演講，每個(gè)考生講完以后，就會(huì)請他們的同伴對他所講的內(nèi)容提一個(gè)問題。第三部分是考生間雙向的談話（ 三個(gè)考生則采取三向討論的形式） ，考官給考生一個(gè)討論題目， 要求考生談?wù)摯蠹s3 分鐘， 考官可以進(jìn)行恰當(dāng)?shù)囊龑?dǎo)，然后再提一些與主題有關(guān)的問題。（二）測試范圍BEC口試主要考查考生在商務(wù)交往過程中運(yùn)用英文的能力。測試范圍包括:1. 建立和保持商務(wù)聯(lián)絡(luò)（ 1 ）向人表示問候和對問候的回答；（ 2）自

3、我介紹；（ 3）詢問對方或介紹自己的身份特征；（ 4）表達(dá)自己喜歡什么、不喜歡什么；（ 5）發(fā)出邀請、接受和拒絕邀請；（ 6）表示感謝和欣賞；（ 7）給別人提供方便，接受和拒絕幫助。2. 談?wù)摴ぷ鳎?1 ）詢問和描述工作任務(wù)；（ 2）詢問和介紹公司情況；（ 3）詢問和簡要介紹產(chǎn)品；（ 4）比較不同的產(chǎn)品及價(jià)格；（ 5）詢問和提出自己的觀點(diǎn)；（ 6）表示同意或反對；（ 7）提出、接受或拒絕建議；（ 8）表達(dá)需要和要求。3. 制定計(jì)劃和安排工作（ 1 ）商務(wù)會(huì)議：安排會(huì)議日程與議程；（ 2）商務(wù)旅行：預(yù)定飯店房間、入住飯店和結(jié)賬、點(diǎn)菜、進(jìn)行旅行咨詢、預(yù)定機(jī)票、乘火車旅行、根據(jù)指南行路等。（三）評分

4、標(biāo)準(zhǔn)兩位考官都給考生評分，評分官運(yùn)用詳細(xì)的評分標(biāo)準(zhǔn)給分，與考生談話的考官參考評分標(biāo)準(zhǔn)給出總分，考生彼此之間互不影響?，F(xiàn)將評分標(biāo)準(zhǔn)進(jìn)一步描述如下：語法和詞匯指的是對語法和詞匯形式恰當(dāng)運(yùn)用的范圍和準(zhǔn)確性。BEC中級測試需要一定程度的語法和詞匯量。這一水平的考生應(yīng)該相當(dāng)準(zhǔn)確地使用足夠的適當(dāng)詞匯來表達(dá)自己的意圖。話語組織指每位考生個(gè)人談話是否連貫，長度是否合適，是否切題。話語應(yīng)足以符合BEC中級水平的要求。發(fā)音指考生發(fā)出讓人能夠理解的聲音的能力。BEC中級水平要求考生通過恰當(dāng)使用重讀、節(jié)奏、語調(diào)和清楚的單個(gè)發(fā)音來表達(dá)意思。互動(dòng)式交流指考生在談話的過程中積極參與的能力。在BEC中級考試中，考生應(yīng)該對輪流

5、說話反應(yīng)靈敏，并通過恰當(dāng)?shù)靥釂柡突卮鹗拐勗捘艹掷m(xù)進(jìn)行。綜合成績等級指考生參加口試的總成績。整個(gè)口語測試都在對考生的語言技巧進(jìn)行評價(jià)。為了能公平、準(zhǔn)確地對每位考生的成績進(jìn)行評分，必須讓考官有足夠的語言樣本來評估。因此， 考生必須準(zhǔn)備充分地回答考官或其他考生的問題，說話清楚、讓人聽得見?？脊儆胸?zé)任在必要時(shí)控制或指導(dǎo)交談，以確保每位考生都有均等的機(jī)會(huì)說話，考生也有責(zé)任盡可能保持交談的持續(xù)進(jìn)行?？忌鹊剌喠髡勗捒梢宰钣行У乩每梢允褂玫臅r(shí)間。二、應(yīng)試輔導(dǎo)（一）問答對話本考試第一部分為問答對話。考官一般會(huì)讓考生介紹個(gè)人信息，談?wù)撃壳暗那闆r、過去的經(jīng)歷、將來的打算、表達(dá)意見、推測等。要求考生有問必答，考

6、生根據(jù)自己的個(gè)人情況和知識(shí)對考官的提問做出及時(shí)得體的反應(yīng)，給出機(jī)智合理的回答。應(yīng)試技巧：（ 1 ）認(rèn)真聽題，如果不清楚某一問題一定要禮貌而巧妙地請主考官再重申一遍問題。常用句式有：I beg your pardon. I m sorry I didn t quite catch you, would you pleasesay it again?（ 2）回答要全面、得體、切題，不可僅用一兩個(gè)單詞來回答，同時(shí)要簡潔干脆，三五句即可，不要太啰嗦，也不可談?wù)撆c話題無關(guān)的事情。（ 3）回答問題時(shí)要面向考官而不是另一名考生。說話要大方、自信和清晰。（ 4）在本部分考試中切記不要打斷另一名考生的講話。考試

7、演示（A為考官，B為一考生，C為另一考生）A: OK. Now lets get started. Whats your name? Where are you from?My name is Li Ming, and Im from Shanghai.A: Thank you. And you? Where are you from?C: Im Zheng Fang. Im from Hangzhou.A: Thanks. Do you work or study here, Miss Zheng?I work as a sales clerk in a foreign company.Wh

8、at about you, Mr. Li?Im a student. I study Biology.A: Do you like your major, Mr. Li?Yes, Im very fond of Biology.Why?I find biology very interesting and very useful. It helps meunderstand life forms and nature better.A: How about you, Miss Zheng?I like my job very much. The Sales Department is very

9、 important in the company.I can learn a lot from my work, and my boss treats me very well.Thank you. Now Im going to ask you both some questions about office hours. How many hours do you study each day, Mr. Li?I study about 10 hours every day.A: What about you, Miss Zheng? How many hours do you work

10、 every day?Eight hours.A: Do you think working overtime is a good thing for a company, Miss Zheng?C: No, I dont think so.Why not?C: Working overtime will cause complaints from employees and ruin their health in the long run. If the workers develop the habit of working overtime, their efficiency tend

11、s to be lower. And that means the company should pay more to them.A: What do you think of it, Mr. Li?I dont think overtime work is a good thing. That makes the job very stressful and tiring. Of course, its understandable to work overtime occasionally when its really busy and necessary.Mr. Li, do you

12、 think people in the future will work longer hours or shorter hours?I think people will work shorter hours in the future.Why?With the help of computers, work efficiency will be much higher than before. Within the shorter hours, they can do the same even more work than what they can do now.A: Do you

13、think people will feel free to choose the work hours in the future, Miss Zheng?Yes, I suppose so.A: Why?C: Computers have made it possible for people to work at home. So they may chooseto work part-time or full time, work in Small Office, Home Office.A: OK. Thats all for the first part of the exam.

14、Now lets move to the second.3.?？荚掝}(1)個(gè)人Possible QuestionsSuggested Answers and NoteWhat s your registration number?My registration number is What s your name?How do you spell your name? How do you spell your surname / last name?familyname /My name is My given nameis ，but my friends always call me ，m

15、y English name is .You can call me ，if you like / wish.My nickname is What do you consider strength?as yourmajorself-motivatedhard working and honestlook for better ways of doing the work good interpersonal relationshipsWhat do you consider weakness?as yourmajorI cannot leave a job half-done and usu

16、ally find myself thinkingof possiblesolutions to problems while I am driving to work or in the shower. I also know I spend too much time in my work. I cant get enough leisure time.注：family name 指姓；first name 指教名、名字，不包括姓，放在姓前。如在 Peter Smith 中，Smith 為姓，Peter 為名字；在 Kathleen Anne Stone 中 Anne Stone 為姓,

17、Kathleen為名字。但在 Mary Anne Stone 中，Mary Anne 一起作為教名。家鄉(xiāng)Possible QuestionsSuggested Answers and NoteWhere are you from?I m from china / Shandong province / Xi an city.What s your nationalityI m Chinese.Would you say it s a good place to live in?(Why?)What is special about your hometown?Do you like livin

18、g in?Where would you like / rather live in?(Why?)Do you think it would be better to livein or ？ (Why?)WeatherTransportation Environment HousingNight life (exciting, dynamic)Local peopleLocal government Job opportunities Atmosphere customsPossible QuestionsSuggested Answers and Note(3)家庭Possible Ques

19、tionsSuggested Answers and NoteDo you come from a large family or a small family?Extended family（大家庭，擴(kuò)大的家庭）Nuclear family（小家庭，核心家庭）Can you get along well with your parents / sisters / brother?Can you tell me a bit about in your family?Generation gap / be agree with / quarrel withEasing going / stric

20、t / tender / friendly Harmonious / unhappy family atmosphere.What do your parents do? / What do your parents do for living?Doctor / farmer / teacher / scientist / worker（4）工作或?qū)W習(xí)Possible QuestionsSuggested Answers and NoteDo you work or are you a student? Where do you work / study?Im a student in Nor

21、thwest University.I am a member of company.What s your major? / What do you study?Mymajor is / I majored in ，and minored in / I m of English major in foreign languages depa rtment in university.What do you do in the company?What exactly do you do in the company?What are your job responsibilities?Im

22、the group accountant for HBC.At HBC, I work as an administrator for the internationalbusinessdevelopmentgroup.I deal with the systems administration for HBC.Im responsible for the day-to-day accounting for the group.My responsibilitiesare responding tocorrespondenceand receivingandanswering phone ca

23、lls.What are the advantages of your job?What do you like most about your job?(Why?)Can you tell me a little about your work, what you find most interesting about it? What kind of job would you like to do most? (Why?)What would your ideal job be? (Why?)Job Satisfaction / Job responsibility high promo

24、tion space feel comfortable in the workplace Interesting/ challenging / easy /flexibleTraveling opportunity / can meet many peopleTraining (career development) Financial benefits / high salary work with nice people / learn from each otherWhat are the disadvantages of your job? What are the things yo

25、u dont like about your job?The disadvantages of my job are that I have to start early and finish late.The things I dont enjoy are the routine back-ups of all the data.What I dont like about my job is that I often have to work overtime.I dont like the 9 to 5 system. I hope I can work with the flextim

26、e system. You know the SOHO,Small Office, HomeOffice.What do you like most about your studies? (Why?)Can you tell me a littleabout yourstudies,and what you find mostinteresting about it.What is favorite subject? (Why?)It is very useful to my career development.Being interested in the major / courses

27、 Excellent / professional/ friendlyteachers study with fellow students / discussionsWhy do you study English / Japanese / besiness?Useful / interesting / job requirementI m going to America / Japan next year.(5)業(yè)余愛好Possible QuestionsSuggested Answers and NoteDo you have much free time?Yes, I don t h

28、ave many courses / I only work 8 hours a day.No, I don t have much free time, because so many wonderful courses are fixed.Howdo you spend your free / leisure time?What do you do in your free time?What s your hobby?Do you like sports / watching films?Sports: tennis / badminton / golf / baseball / att

29、end the gym/ fitness center Chat online / surfing / reading / play video gamesWatch TV / Teleplay / films / Educational programs / Amusement programsMusic: classical / light / pop / jazz / blues / folkFine arts: Abstract painting / oil paintingRecharge the battery: Attend training coursesI watch TV

30、a lot. Myfriends say I m acouch potato.Yes, I m crazy about playing basketball. WhenI am free, I try to get together with friends and go on outings.Once I get on the Internet, I find that time really passes very quickly.Why do you like ?Is there any particular reason why you enjoy ？I am fond of trav

31、eling. Traveling is a good way of learning and a good way of communicating with other people.When did you first take up / start(Why did you start then?)I started playing badminton when I was a freshman. A friend of mine recommended it to me / I decided to lose weight at that time.(6)交通方式Possible Top

32、ics & QuestionsSuggested Answers and NoteHow did you come here today?How did you travel to the test?bus / taxi / cab / private car / subway/ tube underground / train / bike / on footIf you could travel by any form of transport you want, what would you choose? (Why?)Which form of transport would you

33、like to travel by?bike / subway / airplane / boat / bus / traindistance / time / safety / moneyHow do you think you will travel to work in 15 years time? / 15 years from now?subway / undergroundIt would be fast developing in 15 years time and will cover everywhere in Xi an.It will be really convenie

34、nt.(7)培訓(xùn)Possible Topics & QuestionsSuggested Answers and NoteShould companies offer trainingtostaff?(Why? / Why not?)training:productivity/ profit/motivation But: cost money, time, internal conflict (who should get the opportunity)What kind of training course have you ever taken? /Have you ever take

35、n any training course?What do you think is most important when you choose a training course? (Why?)What do you usually expect from a training course?BEC online training courseComputer skill training courseEnglish trainingLocation / Transportation / Duration of course /Cost /Flexibility of trainer /

36、Topics covered/ Materials / Follow up advice(8)未來計(jì)劃Possible Topics & QuestionsSuggested Answers and NoteWhat would you like to do after you finish your studies? (Why?)go abroad, look for a job, hunt for a job, study further, post graduateWhat are you doing now for the preparation of your future plan

37、?knowledge preparation: attend training coursespsychological preparation: be mature in mindto improve interpersonal skillsto gather relative experiencesWhat if you failed to find a job as a？/ pass the entrance examination for postgraduate students?I would keep on trying / find another job as-I would

38、 find a job first and try it again next year.No, it s impossible,I m quiteconfident.(9)團(tuán)隊(duì)合作What kind of people do you most likeFriendly / trustworthy/ honest /working /studying with? (Why?)cooperativeWhat do you think makes a good team?Honest and have good interpersonal skillsWhat is a good team?Coo

39、peration and friendly atmosphereDo you think you work in a good team? (Why? / Why not?)Mutual trust(10)出國Possible Topics & QuestionsSuggested Answers and NoteWould you like to work abroad?(Why? / Why not?)Is the opportunity to workin anothercountry important to you?Yes: broaden one s horizon, experi

40、ence , dreamExperience different culture and peopleTo learn advanced technologyTo improve English / other language abilityNo: I m no t interested.I have a large family to look after.I don t want to leave my parents and friends.difficulties:Language, unfamiliarenvironmentWhich country do you prefer t

41、o go to? (Why?)America: learn advanced technology / EnglishPeople are more open / friendly.Singapore: beautiful / no language hamper / having friends there.What is important when choosing a country?distance / language / work requirement / levelof consumption / personalpreferenceWhat to consider befo

42、re going abroad?language training/ passport/ visa /What are some necessary steps formoney changepreparing a business trip overseas?其他話題：What do you think of some modern methods of payment (credit cards, cheques, bank transfers)?What role does the computer play in modern business?Which kind of office

43、 would you prefer to work in, cellular or an open-plan office?What do you think of international trade?How to deal with customer enquires on the phone?Health and safety in the workplace (How to ensure a healthy working environment for employees? What are some health hazards in the office/factory sho

44、p? What safety measures should be adopted in the workplace?)How to keep a balance between growth and environment protection?What kind of role does advertising play in promoting your products / services?Which form of advertising is most effective in your opinion?What are the required qualities of a m

45、odern manager?What do you know about flexible time?(二)小演講本部分考試為小演講。 每個(gè)考生分別會(huì)得到一張帶有三個(gè)不同題目的卡片，每個(gè)考生的題目都不相同。三個(gè)題目各有側(cè)重點(diǎn)， 其中一個(gè)題目適合商務(wù)經(jīng)歷有限的考生，一個(gè)題目適合略有商業(yè)經(jīng)驗(yàn)的考生， 還有一個(gè)題目適合比較熟悉商業(yè)某領(lǐng)域運(yùn)作的考生。因此考生應(yīng)當(dāng)認(rèn)真審題，以選擇適合自己的那一個(gè)題目?？忌x完題后準(zhǔn)備一分鐘，然后根據(jù)題目要求和所附有的兩三點(diǎn)提示作一分鐘的簡短發(fā)言。每個(gè)考生做完發(fā)言之后另外一位考生要根據(jù)他剛才的 發(fā)言對其提出一個(gè)問題。這一部分所涉及的范圍相當(dāng)廣泛，但大多數(shù)與商務(wù)有關(guān)，考生應(yīng)

46、注意商務(wù)運(yùn)作中各環(huán)節(jié)具體操作的重要性及其原因， 如公司員工參加培訓(xùn)班的重要性應(yīng)當(dāng)從哪些角度去分析、選擇公司駐地應(yīng)有哪些重要性等。1.應(yīng)試技巧：(1)充分利用準(zhǔn)備時(shí)間，仔細(xì)審題，羅列自己的主要觀點(diǎn)和論點(diǎn)。(2)演講結(jié)構(gòu)要完整，引題，觀點(diǎn)陳述和結(jié)尾要清晰，銜接自然，有邏輯性。(3)論點(diǎn)論據(jù)要充分，將論點(diǎn)充分展開，不可一味的重復(fù)論點(diǎn)。(4)如果想不到更多的論點(diǎn)，在一分鐘之內(nèi)能就一方面發(fā)揮拓展開來也可以得到理想成績。因此，考生在這部分的觀點(diǎn)論述不見得要面面俱到，只要能夠清晰明了、 有理有據(jù)地去表達(dá)即可。2.考試演示考題：What is important when.?Motivating staff?

47、 financial benefits? career development opportunitiesWhat is important when.?Satisfying customers? a good after-sales team? more communication with customers?參考答案：Sample A:Well, Im very interested in this topic - whats important when motivating staff. Personally, I think there are three main importa

48、nt factors: financial benefits, career development opportunities and an easy-going boss.Firstly, the financial benefits should be the most important factor. They mayinclude good salary, bonus and other perks. As we know, most people work to live insteadof working for fun. And also as the saying goes

49、, money can make the mare go, so money is very important in motivating staff. Secondly, career development opportunitiesare quite important. Actually, there is nobody who does not want to be promoted.If staff cannot see any good career prospects, they will probably quit the job.Finally, an easy-goin

50、g boss is also important. Nobody wants to work with a difficult boss.To sum up, financial benefits, career development opportunities and an easy-going boss are important in motivating staff.Sample B:Well, Id like to talk about the important factors that contribute to customers satisfaction.First of

51、all, we need a group of excellent after-salesservice team. It is true thatit is not easy to meet the needs of every customer, but our responsibilities involve handling customers complaints and trying every means to solve their problems. In order to have an efficient group of after-sales service team

52、, we must organize some staff trainingcourses. In addition,we need to carry out surveys on customers aboutwhether they are satisfied withour products and in what aspects they aredissatisfied. Based on the result of the surveys, we can make improvement.In a word, more communication with customers and

53、 a good after-sales team can help improve customer service.實(shí)用表達(dá)法 （ 1 ）引出話題 第二部分的考題一般都是以What is important when 引出的，問的是做時(shí)要考慮的因素。因此引題部分可以如此表達(dá)：Well, when it comes to several vital factors must be taken into account.As we all know, many factors must be considered when The purpose / aim / subject of my ta

54、lk is to provideI m going to talk about （ 2）正文羅列觀點(diǎn)：First. second., third., at lastFirstly. secondly., thirdly., lastly.First of all., then., next., after that., finally.To start with. later. to finish up.（ 3）解釋觀點(diǎn)In this way,To put it another way,In other words,That is to say,-so to speak, let s say（

55、 4）闡述原因Due toThanks toOn account ofBecause ofAs a result of（ 5）闡述后果As a resultAs a consequenceConsequentlyTherefore, （ 6）舉例：For example / instance.A good example of this is.To illustrate this, I have an example for you.Ill illustrate this by using the following example.（ 7）過渡And / Then / BesidesAnd

56、of courseOn the other hand,But more than that,Not only that,Apart from that, And another thing, On top of that, What s more, Beyond those, But most importantly, But above all, Last but not least, Once- having （done）( 8)總結(jié)：All in all / In short / In a word / In brief,In conclusion / On the whole / Al

57、together / In a nutshell / To cut a long story short To summarize, there are three main points.Now, to sum up, I have covered three main points in my presentation.In conclusion / In short / In a word, I have covered three main points in my presentation.So let me summarize what Ive said. I have made

58、three points: firstly, the history, secondly, the markets, and thirdly, the staff.?？荚掝} 真題部分：What is important when ?Trying to attract new staff? Competitive wages? Company reputation?What is important when ?Preparing to go away on a business trip ? Informing colleagues and clients ? Delegating essen

59、tial tasks3)5)What is important when.?Planning corporate hospitality? Guest list? Type of eventWhat is important when.?Writing a newspaper advertisement for a job vacancy? Description of the work? Experience needed by applicantsWhat is important when.? Delegating work to others ? Clear instructions

60、? Choice of person for the task6) What is important when.?Designing a company website7)8)9)? Type of information to include? Different language versionsWhat is important when.?Meeting foreign clients for the first time? Foreign language skills? Knowledge of cultural differencesWhat is important when