NTF未發(fā)現(xiàn)故障-保修管理過程-CQI-14簡介課件

1、NTF未發(fā)現(xiàn)故障-保修管理過程-CQI-14簡介Global Purchasing and Supply Chain1 IATF16949-2016要求 10.2.5 保修管理 組織應(yīng)使用現(xiàn)有行業(yè)管理標(biāo)準(zhǔn)實施保修管理過程，除非顧客另有規(guī)定。這個過程還應(yīng)明確保修零件分析程序，包括NTF（故障未再現(xiàn)）的降低過程。10.2.5.1 顧客投訴及現(xiàn)場失效分析組織應(yīng)對所有的顧客投訴和現(xiàn)場失效進行分析，包括任何退回的零件，并應(yīng)發(fā)起正式的問題解決和糾正措施，以防止再次發(fā)生。顧客要求時，應(yīng)分析本組織的產(chǎn)品在顧客產(chǎn)品中的相互作用組織應(yīng)將測試/分析的結(jié)果與負責(zé)的顧客以及工作組進行溝通，包括相關(guān)的根本原因的分析報告。

2、這些分析的記錄應(yīng)保存，并根據(jù)要求提供附錄D-AIAG-CQI-1416949-2016要求 10.2.6顧客抱怨和失效退回品分析、 組織應(yīng)對顧客抱怨和失效退回品進行分析，包括市場退回品，并啟動問題分析與解決流程以避免問題重復(fù)發(fā)生。如果客戶有要求，應(yīng)對與客戶最終產(chǎn)品的接口（針對有嵌入式軟件產(chǎn)品）進行分析，組織應(yīng)對分析的結(jié)果以及采取的糾正措施在內(nèi)部進行溝通，并按照客戶要求將分析結(jié)果報告客戶。VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程為了有效執(zhí)行現(xiàn)場失效分析過程，組織應(yīng)對這個一過程進行必要策劃，并確保必要的資源（人員與必要的測試設(shè)備）組織（供應(yīng)商）與主機廠-OEM客戶

3、之間的接口必須明確規(guī)定，以便對各種信息的交換受控管理（法律作用，某些信息不能為第三方所知。）應(yīng)對保修過程進行持續(xù)的業(yè)績監(jiān)控（建議的KPI指標(biāo)）以保證持續(xù)改進VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程所有的要求須達致共同的語言以及一致的理解，明確的要求可使交流透明化并聚焦于解決現(xiàn)場失效的質(zhì)量問題本標(biāo)準(zhǔn)并不是為了建立以下流程的法律規(guī)范，如下各點需要在單獨的協(xié)議或合同中予以明確規(guī)定：1.現(xiàn)場失效分析過程的成本承擔(dān)責(zé)任2.修復(fù)（挽救）過程3.經(jīng)銷-維修商有關(guān)保修費用的的索回4.材料（零件）失效的責(zé)

4、任VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程持續(xù)改進過程現(xiàn)場失效分析過程零件分析測試NTF分析降低過程標(biāo)準(zhǔn)測試負載-加嚴(yán)測試根本原因分析與失效消除過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程負載試驗-加嚴(yán)試驗負載試驗-加嚴(yán)試驗針對車輛移動中的特殊環(huán)境或條件的模擬，一般來講，缺陷，失效多為偶發(fā)，因此必須進行功能試

5、驗，可擴展為額外負荷，模擬缺陷發(fā)生的可能情形負載試驗-加嚴(yán)試驗一般來說需要供應(yīng)商與主機廠（用戶根據(jù)）本標(biāo)準(zhǔn)建議事先達成一致選擇的負載參數(shù)必須有依據(jù)-來自相關(guān)文件-如：技術(shù)規(guī)范，圖紙。并與相關(guān)零件的特殊特性給予充分考慮，可能的強化條件包括（各種組合）如：溫度范圍，震動，濕度，電壓與脈沖，化學(xué)與物理負載。VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程V

6、DA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程VDA-FIELD FAILURE ANALYSISVDA現(xiàn)場失效分析過程OEM收據(jù)收集與分析供應(yīng)商數(shù)據(jù)收集與分析可能的分析建議系統(tǒng)測試要求過程分析軟件分析溝通與文件NTF結(jié)論問題分析與解決現(xiàn)場失效分析策劃現(xiàn)場失效分析文件要求CQI-14基本審核要求The organization clearly defines ownership of the warranty management process. The organization defines a warranty strategy that drives beh

7、aviors and practices (e.g. annual improvement projects, APQP projects) which reduce warranty risk throughout the company. The consumers concern is thoroughly and accurately captured as a verbatim and after repair, the documentation is written up completely with accurate codes and diagnostic informat

8、ion, test data and replacement parts listed, including any digital media to support the repair. CQI-14基本審核要求The organization has established Lessons Learned database that captures information such as reasons for FMEA and Control Plan changes, manufacturing or assembly improvements etc. The organizat

9、ion engages the supply chain to reduce warranty risks and there is a mechanism for the supply chain to share improvements. The organizations FMEAs identify risks from component and systems, Design for Manufacturing, Design for Assembly and Design for Serviceability. The organization currently makes

10、use of available warranty data systems and parts return resources which enables timely/regular communication to the warranty stakeholders. Organizations expand investigations beyond the component level to include system interactions, assembly, mating component, and handling/logistics conditions. CQI

11、-14基本審核要求The organization establishes agreements and reviews issues and corrective actions with partner organizations for improvements in design, specifications, logistics, handling, service procedures and other areas to reduce the potential for warranty events. The organization routinely investigat

12、es NTF in relation to the system environment.The organization establishes yearly improvement targets and places higher priority on issues with high incident rates (vs. cost).CQI-14基本審核要求The organization has an overall warranty management champion and defined, trained support identified. There is evidence of warranty risk f