統(tǒng)一通訊架構(gòu)助力企業(yè)轉(zhuǎn)型

1、統(tǒng)一通訊架構(gòu)助力企業(yè)轉(zhuǎn)型目 錄 Agenda趨勢: 企業(yè)統(tǒng)一通訊趨勢挑戰(zhàn)&機遇: 企業(yè)協(xié)作統(tǒng)一通訊建設(shè)重點協(xié)作架構(gòu): 企業(yè)統(tǒng)一通訊架構(gòu)優(yōu)勢: 客戶價值和回報趨勢: 企業(yè)統(tǒng)一通訊趨勢當下:OTO跨界融合企業(yè)創(chuàng)新，一切以溝通和服務(wù)為基礎(chǔ)以客戶為中心目標：為了提高企業(yè)效率而建設(shè) 一個沒有邊界的協(xié)同工作體驗分支辦公室總部辦公室家里咖啡店客戶機場合作伙伴語音信息IM/email會議視頻 智能終端/移動用戶任何人（領(lǐng)導(dǎo)層，員工，合作伙伴）任何地點（辦公室，分支機構(gòu)，家/酒店，移動中）任何方式（視頻，語音，會議，文字，企業(yè)社交）任何設(shè)備（電腦，手機，視頻終端，Tablet）呼叫中心語音及時通訊狀態(tài)會議終端E

2、veryDeskEveryRoomEveryPocket統(tǒng)一的用戶體驗衡量標準：用戶體驗及使用效果是唯一標準IMPROVING CONVENTIONAL approaches ONLY PROVIDES INCREMENTAL GAINSPerformance Gain Opportunity個人工作效率“團隊協(xié)作”目標200220122015協(xié)作的趨勢：成功的關(guān)鍵是團隊協(xié)作”在可預(yù)測性和不可預(yù)知的世界里，我們所處的緊張關(guān)系已經(jīng)達到了一個臨界點.” 進入企業(yè)協(xié)作元年The act of people working together to reach a common goal為達成共同目標而

3、一起協(xié)同工作Business Collaboration = Culture + Process + Technology商業(yè)協(xié)作 = 企業(yè)文化 + 業(yè)務(wù)流程 + 協(xié)作技術(shù)Collaboration協(xié)作挑戰(zhàn) & 機遇傳統(tǒng)管理方式 不能滿足現(xiàn)代化的協(xié)同工作我們現(xiàn)有的工具和流程只能應(yīng)付辦公室工作不能滿足我們員工就想把事情做成但我們現(xiàn)狀還是信息孤島交流連接回訪分享任何人任何設(shè)備PC移動TV文檔信息目錄電話視頻全媒體協(xié)作任何地方任何人任何設(shè)備PC移動TV文檔信息目錄電話視頻全媒體協(xié)作任何地方PC移動TV文檔信息目錄電話視頻UCVideoOther Collab最差的用戶體驗和管理運維方式理想和現(xiàn)實有著

4、不可跨域的鴻溝用戶體驗 A用戶體驗 B用戶體驗 C場景一：找人難，交流難，效率低企業(yè)工具沒有像個人通訊工作一樣簡單，好用企業(yè)中，設(shè)備間切換，位置切換，使用習(xí)慣切換找人難，溝通難，交流難，效率低，導(dǎo)致大家不愿意使用 個人 企業(yè)E-Mail社交網(wǎng)站IM/狀態(tài)/通訊錄場景一：找人難，交流難，效率低電話/視頻/會議Office軟件間切換設(shè)備間切換位置切換使用習(xí)慣切換找人難，溝通難，交流難場景二：受環(huán)境制約，孤立的用戶體驗空間利用率低下ONE WORKSPACE DESIGN AND LOW SPACE UTILIZATION交互性差LOW INTERACTION受限的移動服務(wù)LIMITED MOBIL

5、ITY固定位置ONE PERSON PER FIXED DESK場景三：時空受限，無法應(yīng)對現(xiàn)代化工作環(huán)境和節(jié)奏通訊手段受到你所在的位置和設(shè)備所限制沒有既安全又靈活的解決方案可以走出辦公室移動終端普及化和利用，統(tǒng)一的管理視頻會議室桌面電話桌面電腦軟客戶端團隊開會電話聯(lián)絡(luò)通訊錄IM聊天場景四：協(xié)作平臺凌駕于業(yè)務(wù)之上，以設(shè)備為中心查找預(yù)約交流討論共享反饋決策錄像檢索設(shè)備決定業(yè)務(wù)，不是從業(yè)務(wù)角度出發(fā)無法和業(yè)務(wù)，流程集成，協(xié)作是提高效率，但最后甚至影響效率客戶體驗極差，這也是目前為什么設(shè)備利用率低的原因場景五：系統(tǒng)硬件都是專業(yè)設(shè)備，維護麻煩，投資回報率低多套設(shè)備維護大部分都是專用設(shè)備，需專業(yè)知識這些設(shè)備

6、無法重復(fù)利用機房布置及空間浪費交流連接分享回訪我們需要一個統(tǒng)一的協(xié)作平臺，它能提供無縫的，高效的，最佳體驗的協(xié)作利器什么是企業(yè)CEOCTO關(guān)心的?適應(yīng)移動化趨勢云服務(wù)，集中精力在本業(yè)加速變革快速擴張降低企業(yè)費用市場衍生新的協(xié)作需求跨網(wǎng)連接打破企業(yè)界限，B2B B2C Cloud全媒體平臺所打破溝通界限，溝通方式由你決定以體驗為中心,讓協(xié)作更簡單，安裝,使用,維護視頻無所不在，讓視頻融合在你的生活和工作中協(xié)作與業(yè)務(wù)流程的完美集成技術(shù)架構(gòu)先進性,前瞻性，保障客戶投資統(tǒng)一通訊架構(gòu)設(shè)計思科協(xié)作組件Video EndpointsPersonalTelepresenceVideo TelephonyWin

7、dowsMac OS XiOSAndroidCisco Collaboration On-Premises ArchitectureCisco UnifiedCommunicationsManagerCisco PrimeCisco ExpresswayVPN-less Remote and Mobile AccessVideo InfrastructureCisco TelePresence VCS ControlCisco TelePresence ConductorCisco TMSCisco TelePresence ServerCisco H.323LyncBranch AIP WA

8、NBranch BCentralized Call ProcessingPSTNHeadquartersDeployment ModelsApplications(VMail, IVR, ICD, .)CUCMClusterGatekeeperGKApplicationsCUCMClusterApplicationsCUCMClusterDistributed Call ProcessingSingle SiteIISingle Site: OverviewCUCM, Applications and DSP Resources at same physical locationSupport

9、s up to 30,000 IP Phones per clusterMultiple clusters can be interconnected via Inter-ClustertrunksPSTN used for all external callsPSTNApplications(VMail, IVR, ICD, .)CUCMClusterCentralized Call Processing: OverviewCUCM at central siteApplications and DSP resources can be centralized or distributedS

10、upports up to 30,000 IP phones per clusterCall admission control (limit number of calls per site)Survivable Remote Site Telephony for remote branchesPSTNIP WANApplications(VMail, IVR, ICD, .)HeadquartersBranch ABranch BCUCMClusterSRST-enabledrouterAudio CallHD Multipoint Video CallVideo RecordingUNI

11、FIED CALL CONTROL ARCHITECTUREVCS moves from stand alone video call control to the Unified Call Control with Communications Manager for the IRSEX-90VCS-ControlMS Lync w/CUCI TelePresenceStd VTC UnitContentServerCodian MCUAvaya SMAvaya PhonesLync ClientVideo & Desktop (Audio & Video) Call Control3rd

12、Party VoiceKey points:Only option that is 100% standards basedProven track record with numerous reference customersCall admission controlFull Voice/Video integrationSingle number for each user for Voice and video (positive user experience) Proven Scalability for Tens of thousands of users Standards

13、based mobility strategyIndustry leading solutionUnified Call ControlCisco Video TelephonyCall FlowsPartitionsHospital_1-Internal-PTHospital_2-Internal-PTRemote_1-Internal-PTHospital_1-PSTN-PTHospital_2-PSTN-PTRemote_1-PSTN-PTCalling Search SpacesHospital_1-Phone-CSS Hospital_1-Internal-PT Hospital_1

14、-PSTN-PTHospital_2-Phone-CSS Hospital_2-Internal-PT Hospital_2-PSTN-PTRemote_1-Phone-CSS Remote_1-Internal-PT Remote_1-PSTN-PTHospital_1-Gateway-CSS Hospital_1-Internal-PTHospital_2-Gateway-CSS Hospital_2-Internal-PTRemote_1-Gateway-CSS Remote_1-Internal-PTPatterns / DNs1001 Hospital_1-Internal-PT20

15、01 Hospital_1-Internal-PT1001 Hospital_2-Internal-PT3001 Hospital_2-Internal-PT1001 Remote_1-Internal-PT4001 Remote_1-Internal-PT9.2-9XXXXXX Hospital_1-PSTN-PT9.2-9XX2-9XXXXXX Hospital_1-PSTN-PT9.12-9XX2-9XXXXXX Hospital_1-PSTN-PT9.2-9XXXXXX Hospital_2-PSTN-PT9.2-9XX2-9XXXXXX Hospital_2-PSTN-PT9.12-

16、9XX2-9XXXXXX Hospital_2-PSTN-PT9.2-9XXXXXX Remote_1-PSTN-PT9.2-9XX2-9XXXXXX Remote_1-PSTN-PT9.12-9XX2-9XXXXXX Remote_1-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-55559-260-666-1001260-666-10011001Hospital_2-Gateway-CSS Hospital_2-Internal-PTHospital_1-Phone-CSS Hospital_1-PSTN-PT4-Digit Dial

17、 Plan Inter-site CallPartitionsHospital_1-Internal-PTHospital_2-Internal-PTRemote_1-Internal-PTHospital_1-PSTN-PTHospital_2-PSTN-PTRemote_1-PSTN-PTCalling Search SpacesHospital_1-Phone-CSS Hospital_1-Internal-PT Hospital_1-PSTN-PTHospital_2-Phone-CSS Hospital_2-Internal-PT Hospital_2-PSTN-PTRemote_1

18、-Phone-CSS Remote_1-Internal-PT Remote_1-PSTN-PTHospital_1-Gateway-CSS Hospital_1-Internal-PTHospital_2-Gateway-CSS Hospital_2-Internal-PTRemote_1-Gateway-CSS Remote_1-Internal-PTPatterns / DNs1001 Hospital_1-Internal-PT2001 Hospital_1-Internal-PT1001 Hospital_2-Internal-PT3001 Hospital_2-Internal-P

19、T1001 Remote_1-Internal-PT4001 Remote_1-Internal-PT9.2-9XXXXXX Hospital_1-PSTN-PT9.2-9XX2-9XXXXXX Hospital_1-PSTN-PT9.12-9XX2-9XXXXXX Hospital_1-PSTN-PT9.2-9XXXXXX Hospital_2-PSTN-PT9.2-9XX2-9XXXXXX Hospital_2-PSTN-PT9.12-9XX2-9XXXXXX Hospital_2-PSTN-PT9.2-9XXXXXX Remote_1-PSTN-PT9.2-9XX2-9XXXXXX Re

20、mote_1-PSTN-PT9.12-9XX2-9XXXXXX Remote_1-PSTN-PT260-555-1001260-555-XXXX260-666-XXXX260-444-XXXX1001Hospital_1-Gateway-CSS Hospital_1-Internal-PT4-Digit Dial Plan Inbound CallPartitionsHospital_1-Internal-PTHospital_2-Internal-PTRemote_1-Internal-PTHospital_1-PSTN-PTHospital_2-PSTN-PTRemote_1-PSTN-P

21、TCalling Search SpacesHospital_1-Phone-CSS Hospital_1-Internal-PT Hospital_1-PSTN-PTHospital_2-Phone-CSS Hospital_2-Internal-PT Hospital_2-PSTN-PTRemote_1-Phone-CSS Remote_1-Internal-PT Remote_1-PSTN-PTHospital_1-Gateway-CSS Hospital_1-Internal-PTHospital_2-Gateway-CSS Hospital_2-Internal-PTRemote_1

22、-Gateway-CSS Remote_1-Internal-PTPatterns / DNs1001 Hospital_1-Internal-PT2001 Hospital_1-Internal-PT1001 Hospital_2-Internal-PT3001 Hospital_2-Internal-PT1001 Remote_1-Internal-PT4001 Remote_1-Internal-PT9.2-9XXXXXX Hospital_1-PSTN-PT9.2-9XX2-9XXXXXX Hospital_1-PSTN-PT9.12-9XX2-9XXXXXX Hospital_1-P

23、STN-PT9.2-9XXXXXX Hospital_2-PSTN-PT9.2-9XX2-9XXXXXX Hospital_2-PSTN-PT9.12-9XX2-9XXXXXX Hospital_2-PSTN-PT9.2-9XXXXXX Remote_1-PSTN-PT9.2-9XX2-9XXXXXX Remote_1-PSTN-PT9.12-9XX2-9XXXXXX Remote_1-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-55559-260-444-5555260-444-5555Hospital_1-Phone-CSS Hos

24、pital_1-PSTN-PT4-Digit Dial Plan Call Back from Call HistoryPartitionsInternal-PTCalling Search SpacesHospital_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_2-Phone-CSS Internal-PT Global-PSTN-PTRemote_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_1-Gateway-CSS Internal-PTHospital_2-Gateway-CSS In

25、ternal-PTRemote_1-Gateway-CSS Internal-PTPatterns / DNs2605551001 Internal-PT2605552001 Internal-PT2606661001 Internal-PT2606663001 Internal-PT2604441001 Internal-PT2604444001 Internal-PT9.2-9XXXXXX Global-PSTN-PT9.2-9XX2-9XXXXXX Global-PSTN-PT9.12-9XX2-9XXXXXX Global-PSTN-PT260-555-XXXX260-666-XXXX

26、260-444-XXXX260-444-5555260-666-1001Hospital_1-Phone-CSS Internal-PT10-Digit Dial Plan Inter-site CallPartitionsInternal-PTCalling Search SpacesHospital_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_2-Phone-CSS Internal-PT Global-PSTN-PTRemote_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_1-Gatewa

27、y-CSS Internal-PTHospital_2-Gateway-CSS Internal-PTRemote_1-Gateway-CSS Internal-PTPatterns / DNs2605551001 Internal-PT2605552001 Internal-PT2606661001 Internal-PT2606663001 Internal-PT2604441001 Internal-PT2604444001 Internal-PT9.2-9XXXXXX Global-PSTN-PT9.2-9XX2-9XXXXXX Global-PSTN-PT9.12-9XX2-9XXX

28、XXX Global-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-5555260-555-1001Hospital_1-Gateway-CSS Internal-PT10-Digit Dial Plan Inbound CallPartitionsInternal-PTCalling Search SpacesHospital_1-Phone-CSS Internal-PT Global-PSTN-PTHospital_2-Phone-CSS Internal-PT Global-PSTN-PTRemote_1-Phone-CSS In

29、ternal-PT Global-PSTN-PTHospital_1-Gateway-CSS Internal-PTHospital_2-Gateway-CSS Internal-PTRemote_1-Gateway-CSS Internal-PTPatterns / DNs2605551001 Internal-PT2605552001 Internal-PT2606661001 Internal-PT2606663001 Internal-PT2604441001 Internal-PT2604444001 Internal-PT9.2-9XXXXXX Global-PSTN-PT9.2-

30、9XX2-9XXXXXX Global-PSTN-PT9.12-9XX2-9XXXXXX Global-PSTN-PT260-555-XXXX260-666-XXXX260-444-XXXX260-444-5555260-444-5555Hospital_1-Phone-CSS Global-PSTN-PT10-Digit Dial Plan Call Back from Call HistoryCallControlRemote SitesCentralSiteOn-premiseUC ServicesMPLSVPNCloud ServicesManagedWANInternetSoftwa

31、reClientsHW EndpointsDMVPNFixed, hardware endpointsManaged networksMobile, software endpointsUnmanaged networks集中式部署模式Call ControlRemote SitesCentralSiteOn-premiseUC ServicesMPLSVPNCloud ServicesManagedWANInternetDMVPNB2BB2CHome/Mobile UsersQoS-capable集中式部署模式HeadquartersBranch APSTNIP WANGatekeeperA

32、pplications(VMail, IVR, ICD, .)CUCMClusterGKApplicationsCUCMClusterBranch BApplicationsCUCMCluster分布式部署模式Central SiteCluster 1ICT-SMEHub_NoneLocation F- 80 kbpsLocation B- 80 kbpsBranch 1Cluster 1Branch 2Cluster 2SMECluster 1 Locations CAC80k Deduction forLocation BCluster 2 Locations CAC80k Deducti

33、on forLocation FWANICT-CL1Hub_NoneCentral SiteCluster 2ICT-CL2Hub_NoneICT-SMEHub_NoneSIP TrunkCall SignalingLocation AssociationMedia基于SME對企業(yè)級分布式部署模式SAF企業(yè)級分布式部署模式SAF-enabledIP NetworkPSTN GWUCMEUCMECUBECUBEUCMUCMPBXPBXUCMEPBXPSTN GWUCMAdvertiseConsume自動布署SIP路由指向到呼叫控制，SBC，網(wǎng)關(guān)。在路由器的IOS，Call Manager，SME

34、，CUBE和網(wǎng)關(guān)中內(nèi)置SAF。通過SME提供自動布署，全網(wǎng)冗余的SIP路由。傳統(tǒng)PBX的撥號區(qū)間也可以發(fā)布到SAP網(wǎng)絡(luò)中。SME全路由提供了集中計費，集中策略和應(yīng)用整合。UCM-SMEService Type:Unified CommunicationsSub-service:Call Control DiscoveryNew YorkCall Control Discovery (CCD)發(fā)布DN范圍DN Pattern“to DID” ruleIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+1415777SIP8949XXXX4:+194

35、9222SIPNew York CME路由表San JoseSan FranciscoIrvine動態(tài)路由云PSTN8408XXXX8415XXXX8949XXXX8212XXXXIP address: Protocol: SIPDN Patterns:8408XXXX 4:+1408555,8415XXXX 4:+1415777,8949XXXX 4:+1949222服務(wù)發(fā)布New YorkCall Control Discovery (CCD)獲取DN范圍DN Pattern“to DID” ruleIP addressProtocol8212XXXX4:+1212444SIPSan Jo

36、se CUCM 路由表San JosePSTN8408XXXX8212XXXXIP address: Protocol: SIPDN Patterns:8212XXXX 4:+1212444服務(wù)發(fā)布San FranciscoIrvine8415XXXX8949XXXX動態(tài)路由云San FranciscoIrvine8415XXXX8949XXXXLondon8442XXXXDN Pattern“to DID” ruleIP addressProtocol8408XXXX+1408555 /4SIP8415XXXX+1415777 /4SIP8949XXXX+1949222 /4SIPDN Pa

37、ttern“to DID” ruleIP addressProtocol8212XXXX+1212444 /4SIPNew YorkCall Control Discovery (CCD)動態(tài)路由San Jose CUCM Routing TableNew York CME Routing TableSan JosePSTN8408XXXX8212XXXXCall 84421000DN Pattern“to DID” ruleIP addressProtocol8212XXXX4:+1212444SIP8442XXXX4:+442077111H.323DN Pattern“to DID” ru

38、leIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+1415777SIP8949XXXX4:+1949222SIP8442XXXX4:+442077111H.323動態(tài)路由云San FranciscoIrvine8415XXXX8949XXXXLondon8442XXXXChicagoCall Control Discovery (CCD)第三方 IP PBX 集成San Jose CUCM Routing TableChicago CUBERouting TableSan JosePSTN8408XXXX8312XXXXDN Pattern

39、“to DID” ruleIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+1415777SIP8949XXXX4:+1949222SIP8442XXXX4:+442077111H.323DN Pattern“to DID” ruleIP addressProtocol8442XXXX4:+442077111H.3238312XXXX4:+1312888SIP3rd PartyIP PBXH.323SIPCall 84156789CUBEIP address: Protocol: SIPDN Patterns:8312XXXX 4:+13128

40、88Static dial peerfor destination8312XXXX動態(tài)路由云San FranciscoIrvine8415XXXX8949XXXXLondon8442XXXXBostonCall Control Discovery (CCD)第三方 TDM PBX 集成San Jose CUCM Routing TableBoston Gateway Routing TableSan JosePSTN8408XXXX8617XXXDN Pattern“to DID” ruleIP addressProtocol8408XXXX4:+1408555SIP8415XXXX4:+14

41、15777SIP8949XXXX4:+1949222SIP8442XXXX4:+442077111H.323DN Pattern“to DID” ruleIP addressProtocol8442XXXX4:+442077111H.3238617XXXX4:+1617999SIP3rd PartyTDM PBXTDMCall 84156789Cisco IOSGatewayStatic dial peerfor destination8617XXXX動態(tài)路由云革命性的意義從呼叫控制器對等到網(wǎng)絡(luò)對等。從基于網(wǎng)絡(luò)的語音組網(wǎng)架構(gòu)到語音組網(wǎng)架構(gòu)就是網(wǎng)絡(luò)架構(gòu)。從集中布署方式到分布式布署方式。從單個解決

42、方案到通用式框架。核心的關(guān)鍵信令和媒體流分開呼叫控制和媒體資源分開業(yè)務(wù)應(yīng)用和控制分開支持最多80,000用戶可靠性：多級別，多層次系統(tǒng)級冗余，負載均衡機制支持集中部署和分布式部署模式支持語音，視頻，及時通訊，提供服務(wù)級API內(nèi)置網(wǎng)絡(luò)管理，網(wǎng)絡(luò)優(yōu)化，網(wǎng)絡(luò)感知等功能，配合網(wǎng)絡(luò)實現(xiàn)更好的用戶體驗最高等級的安全性打破溝通渠道的基礎(chǔ)：Cisco Unified CommunicationsIM / PresenceVideoVoiceContent Sharing協(xié)作的心臟 The Heart of Cisco CollaborationCLOUDON PREMISESHYBRIDUnified Com

43、munications打破企業(yè)界限的門戶：Cisco Collaboration Edge3rd party businessesTeleworkersMobile workersConsumersTDM or IP PBXAnalog devicesBranch officesCollaboration Edge安全防火墻穿越并發(fā)控制Session Border Control語音網(wǎng)關(guān)分支自存活云服務(wù)連接ON-PREMISES OR CLOUD CISCO UCInternet, PSTN, IP PSTNWANInternet當今企業(yè)需要打破企業(yè)邊界，可實現(xiàn)任何地方，任何方式，任何終端的協(xié)

44、作，以及企業(yè)和企業(yè)間的合作模式7821881188317841885178618861Award Winning & Refreshed Endpoint Portfolio 8845業(yè)務(wù)集成Integration Cisco Collaboration API開放性：全系列提供API簡單性：提供高級API，降低開發(fā)難度層次性：提供不同級別，不同Level的接口免費應(yīng)有盡有，/collaboration協(xié)作API：移動應(yīng)用嵌入神器 Cisco Remote Expert MobileWebRTC basedIn-app voice, videoMobile apps, websitesEnte

45、rprise SIP integrationLive online assistanceApp screen shareCo-browse, remote app controlAnnotationFile pushContext passing to CCRE Mobile Client SDKRE Mobile Expert AssistAdvance IntegrationsObserve & relay contextIVR bypassCall back, analyticsVisual IVR, CC data display in apps1.Onmichannel核心組件2.跨

46、平臺，支持Windows，Mac，IOS，Android3.多功能，語音，視頻，IM，桌面共享，推送，互動4.提供開發(fā)接口，實現(xiàn)和業(yè)務(wù)的無縫集成5.思科唯一一個按照并發(fā)計算license 的產(chǎn)品，降低成本Cisco Remote Expert Mobile（REM）客戶定制APP界面在線視頻咨詢桌面/白板共享及互動文件及網(wǎng)頁推送REM Localization and Customization 移動業(yè)務(wù)集成客戶定制APP界面在線視頻咨詢桌面/白板共享及互動文件及網(wǎng)頁推送REM Localization and Customization 遠程在線虛擬咨詢 REM和智能機器人的集成未來將步入云

47、時代Go to Cloud TPaaSHCSWebExVMR HCS/TPaaS/WebExCMR一個連接任何天下的協(xié)作IntercloudPrivateCloudCisco Collaboration CloudProviderCloudsFUSIONBest Effort Experience Adaptive codecs and resiliency algorithmsPublic InternetNetworksUCS | DCS Collaboration ApplicationsApplicationvirtualizationand datacenter integratio

48、nPremium Experience Automatic network provisioning QoS and traffic flowsCorporate NetworkIntelligentWANUnifiedAccessCiscoEndpointsSECURITYSECURITYBEFOREAFTERDURING2015 思科收購TropoWebEx Classic這僅僅是為數(shù)字時代到來做準備的開始合作是為更好的迎接PaaS時代到臨心有多大，舞臺就有多大Ciscapple Cisco Apple合作對用戶的優(yōu)勢終端設(shè)計優(yōu)勢加強，企業(yè)定制終端使用體驗優(yōu)勢打通溝通壁壘：Cisco協(xié)作

49、+Apple云互聯(lián)，開放思科協(xié)作應(yīng)用原生態(tài)潛入Apple終端合作：更快，更緊密，更深入總結(jié)Summarize創(chuàng)新協(xié)作：客戶價值體現(xiàn)Work You Way簡單一致體驗移動控制 + 應(yīng)用 + 調(diào)度Could ConnectB2C/O2O標準化開放&互聯(lián)統(tǒng)一運維創(chuàng)新服務(wù)創(chuàng)新平臺創(chuàng)新體驗 協(xié)作平臺Cisco CSRConverge產(chǎn)品覆蓋Voice, Video, & DataSimplify產(chǎn)品整合Collaboration InfrastructureEnable產(chǎn)品進化 Simple & Seamless Experiences2005FUTURE2015AGILITYEFFICIENCY我們

50、在這里 未來 思科Accelerate云協(xié)作Innovation with Hybrid CloudsDigitize數(shù)字化商務(wù)時代Your BusinessPaaS優(yōu)勢及對客戶價值市場領(lǐng)導(dǎo)者技術(shù)領(lǐng)導(dǎo)者 思科Leading the Industry with our Customers思科與客戶一起引領(lǐng)企業(yè)協(xié)作發(fā)展of Fortune 500 use Cisco Collaboration95%財富500強企業(yè)使用思科協(xié)作95% Cisco IP Phones6500萬部思科IP電話在工作65 millionCisco WebEx minutes per month每個月23億分鐘網(wǎng)絡(luò)媒體會議

51、在思科平臺上召開2.3 billionCisco customers20萬思科協(xié)作用戶200,000Cisco TelePresence Endpoints100萬個思考網(wǎng)真終端1 millionCisco Contact Center agents330萬個呼叫中心坐席在7*24運行3.3 millionCisco Jabber seats140萬Jabber智能終端每天在線1.4 million 思科IP通信系統(tǒng)架構(gòu)呼叫控制和管理功能模塊TDM話音交換功能模塊中繼模塊用戶模塊公共電話網(wǎng)PSTN傳統(tǒng)PBX系統(tǒng)架構(gòu)傳統(tǒng)電話公共電話網(wǎng)PSTN傳統(tǒng)電話呼叫控制CallManagerIP 語音交換C

52、atalyst 2960語音網(wǎng)關(guān)Cisco 2911模擬網(wǎng)關(guān) VG224架構(gòu)角度降低Cost：基于IP的系統(tǒng)線路角度降低Cost：基于IP的系統(tǒng)目錄PC移動TV文檔信息電話視頻BE6K8 HD PortsUp to 30 TP ServerTP ServerVirtualizationTP ExperienceTranscodingConductorResource PoolRedundancyCMRStandardPrimeProvisioningAssuranceAnalyticsLDAP/UDS100 Concurrent Calls1000 VM/UM Users1000 IM&P U

53、sers1000 Users UCMRegistrationCall ControlAdmission CtrlBandwidth CtrlMessagingEnterprise-gradeMultimediaStandard and OpenFederationDirectoryCorperate/PizzaGuyUDSURL DialingCUPNetwork-basedTelephony/CalendarMultiple ClientFederationVCSH.323IPv6Media3rd Party100 Traversal & 100 non-Traversal Expressw

54、aySecure TraversalSession-basedIntelligent RoutingB2B/B2C1 HD PortCaptureTCSUCCXIntegrated outbound, email, web chat, social media100 SeatsUC App設(shè)備角度降低Cost：虛擬化，復(fù)用虛擬平臺 統(tǒng)一通信UCM、CUC、IM/P等。會議協(xié)作邊緣客戶協(xié)作系統(tǒng)管理簡單部署UCS服務(wù)器虛擬化技術(shù)高效擴展統(tǒng)一聯(lián)網(wǎng)統(tǒng)一計算統(tǒng)一管理客戶價值體現(xiàn) 簡化部署管理降低cost滿足企業(yè)增長需求提高企業(yè)系統(tǒng)可靠性及災(zāi)備恢復(fù)能力云連接設(shè)備角度降低Cost：虛擬化，復(fù)用用戶側(cè)互連控制

55、 CUCM匯聚 CUCM SME (Optional)干線側(cè)互連網(wǎng)關(guān)Edge因特網(wǎng)PSTN 公網(wǎng)E1設(shè)備費用優(yōu)勢：All In One語音網(wǎng)關(guān)Medianet通信視頻協(xié)作視頻內(nèi)容創(chuàng)作視頻提供豐富的用戶體驗，同時降低總所有成本自動配置視頻終端規(guī)劃網(wǎng)絡(luò)容量優(yōu)化視頻及關(guān)鍵業(yè)務(wù)流量主動驗證網(wǎng)絡(luò)視頻質(zhì)量客戶價值體現(xiàn) 提高滿意度運維自動化提升企業(yè)效率運維角度降低Cost：簡單，快速，自動應(yīng)用角度降低Cost：多渠道，零成本協(xié)作體驗的基礎(chǔ)提供可靠不間斷的企業(yè)通信體驗Cisco Unified Communications Manager可擴展性 每個群集多達 40,000 個用戶且每個大群集 80,000

56、個用戶可用性 多種級別的服務(wù)器冗余和生存性集中式或分布式呼叫處理集成服務(wù)安全協(xié)作無邊界- Any Device , Any One , Any Channel遠程協(xié)作接入B2B云服務(wù) C2B網(wǎng)關(guān)與互通互聯(lián)一致體驗，移動知識型工作者、管理人員、經(jīng)理和高管其他易于使用的功能：適用于自帶設(shè)備 (BYOD) 的 Cisco Intelligent Proximity從手機線路導(dǎo)入聯(lián)系人和呼叫歷史在活動語音和視頻呼叫過程中，在智能電話和平板電腦上遷移音頻路徑從 USB 端口為智能電話和平板電腦充電借助更輕松的訪問提高響應(yīng)速度和工作效率可選按鍵擴展模塊108 個附加線路/功能按鍵，適用于管理人員、經(jīng)理和高

57、管不一樣的IP話機體驗轉(zhuǎn)變您的桌面 Desk Space TransformationCollaborative Desk SpaceTraditional Desk SpaceCisco VS Huawei：不在一個LevelCisco VS Huawei 12354786語音，視頻非統(tǒng)一架構(gòu)注意華為 license價格IP話機非原廠研發(fā)，OEM產(chǎn)品移動軟終端，傷害加倍產(chǎn)品線更新?lián)Q代，反復(fù)無常，目前產(chǎn)品線單一桌面視頻是短板視頻互通存隱患VPN Less 功能 與運營商虛擬網(wǎng)的比較虛擬網(wǎng)的優(yōu)勢就是建設(shè)架構(gòu)，最大的劣勢就是其只能實現(xiàn)最基本呼叫功能虛擬網(wǎng)把一次性建設(shè)費用變成分期付款的模式虛擬網(wǎng)不會

58、有任何企業(yè)特性，不會有除了呼叫以外的任何功能用戶體驗差距不符合跨國，跨區(qū)域的大型企業(yè)部署of Fortune 500 use Cisco Collaboration95% Cisco IP phones72MCisco WebEx minutes per month3BCisco Collaboration customers200,000Cisco TelePresence endpoints2MCisco Contact Center agents 3.3MCisco Jabber seats26M客戶的選擇 思科Enterprise File Synch/ShareEnterprise

59、Video StreamingEnterprise Social/TeamingEnterprise ContentManagementVoice$21BSource: Frost & Sullivan, DMG, Gartner, Infonetics, Synergy, Wainhouse, Cisco GMVNote: Bubble size equates to CY19 TAM. For more details on Cisco GMV, see here.Enterprise EmailContact CenterInfrastructureEnterprise IM/Prese

60、nceTelepresenceEndpointsTelepresenceInfrastructureUC EndpointsUC InfrastructureWeb/Audio Conf.Voice GatewayContact Center$3BMessaging$9BContent Share$15B Audio/Web VideoConferencing$11BHosted Contact Center ServicesHosted UC/PBXServicesHosted Web Conf. ServicesHosted TelepresenceServicesHosted Audio