課程體系 DACUM工作坊

1、課程體系 DACUM工作坊DACUM工作坊的背景DACUM Workshop-BackgroundDACUM工作坊方法論DACUM Workshop-MethodDACUM現(xiàn)場實(shí)操DACUM Workshop-Practicing目錄123DACUM工作坊-背景DACUM Workshop-Background1 人力資源 Human resource 2022/8/17 財務(wù)Finance 制造Manufacturing 行政公關(guān) Admin & Public Relations 產(chǎn)品開發(fā)Product Development 銷售&市場Sales & Marketing 信息技術(shù) Info

2、rmation Technology 內(nèi)部審計 Internal Audit 項(xiàng)目管理 Project Management 領(lǐng)導(dǎo)力&專業(yè)發(fā)展Leadership & Professional Development 質(zhì)量&環(huán)境&健康安全Quality & Environment & Health Safety 采購&STA Purchas & STA HR戰(zhàn)略規(guī)劃HR strategy planning 招聘recruitment 績效performance員工關(guān)系employee relationship 薪酬與福利commission & benefit 培訓(xùn)與發(fā)展training an

3、d development1、企業(yè)培訓(xùn)體系建設(shè)與規(guī)劃 Training system planning 2、培訓(xùn)需求調(diào)查與培訓(xùn)計劃制定 Training demand survey & Training plan draw-up3、課程體系設(shè)計與開發(fā) Curriculum system design & develop4、培訓(xùn)師培訓(xùn) TTT training 5、柯式四級培訓(xùn)效果評估 4-level training effect evaluation。GJT 課程體系目錄GJT Curriculum System Contents 4 基于崗位序列的課程體系設(shè)計 Position Seque

4、nce-based Curriculum System Design崗位序列Positionsequence職責(zé)分析Dutyanalysis 步驟分析Step analysis績效標(biāo)準(zhǔn)分析KPI analysisKSA分析KSA analysis學(xué)習(xí)主題theme學(xué)習(xí)目標(biāo)target學(xué)習(xí)方式method評估方式evaluation課程體系設(shè)計CurriculumSystem designDACUM工作坊DACUM workshopH R工 作 坊 workshop8月31日Aug.31st11月30日Nov.30thH R學(xué)習(xí)內(nèi)容contentDACUM工作坊-方法論DACUM Worksho

5、p-Method2什么是DACUM？What is DACUM ?細(xì)致入微地描述了所分析崗位的職責(zé)與步驟以及勝任該崗位所需要的知識、技能、態(tài)度等。It delicately describes the responsibilities of the position and knowledge skill attitude required for the position competency. DACUM 是Developing A Curriculum 的簡稱；DACUM Is short for Developing A Curriculum;它是一種高效、經(jīng)濟(jì)的工作/職業(yè)分析方法；I

6、t is an efficient and economic method for position analysis; 通過準(zhǔn)確地描述優(yōu)秀員工所完成的工作，繪制出一份KSA圖表。It will work out a KSA draft by describing tasks finished by outstanding employees. 8/17/20227DACUM 主要應(yīng)用DACUM Chief ApplicationDACUM 應(yīng)用DACUM Application培訓(xùn)領(lǐng)域training areaHR其他領(lǐng)域Other area知識題庫的設(shè)定Knowledge library

7、setup工作流程梳理Work process teasing 崗位職責(zé)和任務(wù)描述Position duties& task description組織構(gòu)架分析/崗位層級分析Organization structure analysis/position level analysis績效考核 指標(biāo)的設(shè)計Performance assessment index design課程體系設(shè)計Curriculum system design8/17/20228DACUM樣例DACUM example8/17/20229DACUM工作坊布局DACUM workshop layoutScreen 1 2 3

8、 4現(xiàn)場：2-3位HR引導(dǎo)者 On-site: 2-3 HR conductors每組each team： 1位經(jīng)理 one manager 2-5位業(yè)務(wù)骨干 2-5 position experts8/17/202210DACUM工作坊原則DACUM workshop principle 將職位級別與論資排輩拋在腦后 throw away position level and social status 與會者人人平等 everyone is equal in the workshop. 在別人的意見上“孵化”新的意見 generate new opinion based on other

9、opinions 一次只允許一個人發(fā)言 everyone should make speech each time.提出建設(shè)性的意見,而不是一味地給予批評 welcome constructive opinions rather than always criticizing 仔細(xì)認(rèn)真地對待所有的職責(zé)/步驟描述 treat duties/ steps description seriously 8/17/202211XXX崗位序列XXX Positionsequence 崗位1Position 1崗位2Position 2崗位3Position 3崗位4Position 4職責(zé) 1Duty 1

10、職責(zé) 3Duty 3職責(zé) 2Duty 2職責(zé)4Duty 4職責(zé).Duty .步驟Step 步驟 1Step 1頭腦風(fēng)暴brainstorming步驟 4Step 4步驟 3Step 3步驟 2Step 2步驟 5Step 5 職責(zé)Duty 績效標(biāo)準(zhǔn)KPI 績效1KPI 1績效2KPI 2績效3KPI 3KSA分析KSA analysis K1K3K2S1S3S2A1A3A2DACUM工作坊方法論DACUM Workshop- Method8/17/202212HR 組織架構(gòu)HR organization chart培訓(xùn)專員Training specialist培訓(xùn)助理Training assi

11、stantPDC專員PDC specialist英語培訓(xùn)師English trainer績效專員Performance specialist 員工關(guān)系專員ER specialist 信息系統(tǒng)專員Information system specialist招聘專員Recruiting specialist 薪酬專員Salary specialist薪酬福利助理C&B assistant 培訓(xùn)專員Training specialist 薪酬福利專員C&B specialist 績效專員Performance specialist 員工關(guān)系專員ER specialist8/17/202213DACUM

12、工作坊現(xiàn)場實(shí)操DACUM Workshop-Practicing3STEP 1：梳理崗位職責(zé) Tease position responsibility 時間：15 min15XXX崗位序列XXX Positionsequence 崗位1Position 1崗位2Position 2崗位3Position 3崗位4Position 4職責(zé) 1Duty 1職責(zé) 3Duty 3職責(zé) 2Duty 2職責(zé)4Duty 4職責(zé).Duty .步驟Step 步驟 1Step 1頭腦風(fēng)暴brainstorming步驟 4Step 4步驟 3Step 3步驟 2Step 2步驟 5Step 5 職責(zé)Duty DA

13、CUM工作坊方法論DACUM Workshop- Method8/17/202216STEP 2：明確步驟 clear each step 時間：30 min17XXX崗位序列XXX Positionsequence 崗位1Position 1崗位2Position 2崗位3Position 3崗位4Position 4職責(zé) 1Duty 1職責(zé) 3Duty 3職責(zé) 2Duty 2職責(zé)4Duty 4職責(zé).Duty .步驟Step 步驟 1Step 1頭腦風(fēng)暴brainstorming步驟 4Step 4步驟 3Step 3步驟 2Step 2步驟 5Step 5 職責(zé)Duty 績效標(biāo)準(zhǔn)KPI 績

14、效1KPI 1績效2KPI 2績效3KPI 3DACUM工作坊方法論DACUM Workshop- Method8/17/202218STEP 3：明確績效標(biāo)準(zhǔn) Clear Performance standard時間：30 min19XXX崗位序列XXX Positionsequence 崗位1Position 1崗位2Position 2崗位3Position 3崗位4Position 4職責(zé) 1Duty 1職責(zé) 3Duty 3職責(zé) 2Duty 2職責(zé)4Duty 4職責(zé).Duty .步驟Step 步驟 1Step 1頭腦風(fēng)暴brainstorming步驟 4Step 4步驟 3Step 3

15、步驟 2Step 2步驟 5Step 5 職責(zé)Duty 績效標(biāo)準(zhǔn)KPI 績效1KPI 1績效2KPI 2績效3KPI 3KSA分析KSA analysis K1K3K2S1S3S2A1A3A2DACUM工作坊方法論DACUM Workshop- Method8/17/202220什么是知識-K？What is knowledgeK? 知識-經(jīng)驗(yàn)的固化Knowledgesolidified experience一般滿足三個條件conditions：1、被驗(yàn)證過的verified;2、正確的correct;3、被人們相信的convinced;什么是技能-S？What is skillS ?運(yùn)用知識

16、/經(jīng)驗(yàn)執(zhí)行的一種活動方式或動作方式。Action to use knowledge如：1、跳繩rope skipping、 打字type writing 2、識別變速箱的一個零部件Identify one part in gearbox3、運(yùn)用8D方法分析異響問題Solve noisy issue with 8D 什么是態(tài)度-A？What is attitudeA ?個體對特定對象所持有的穩(wěn)定的心理傾向，并由此產(chǎn)生的行為傾向性。Steady mental disposition and behavior tendency 如：勤奮hardworking 認(rèn)真serious 專注concentr

17、ation禮貌courtesyKSA8/17/202221KSA提取KSA extraction 出色完成一個工作步驟需要哪些KSA？ Which KSA are required to finish work?類別category具體內(nèi)容content示例example知識knowledge1、事實(shí)truth2、概念concept3、原理（記憶或理解）Principle (memory/understanding) 數(shù)據(jù)的類型Data type技能skill1、原理（運(yùn)用）Principle (application)2、流程方法、工具Process、tools3、問題解決Problem s

18、olving1、電話溝通的基本技巧Telephone communication skill2、數(shù)據(jù)收集的流程、工具、模板Processtoolmodel of data collecting3、消除客戶提供信息的抗拒心理How to remove psychological resistance for information providing 態(tài)度attitude態(tài)度attitude禮貌、細(xì)致courtesy、carefulness示例：工作步驟-收集數(shù)據(jù)Example: work step collect data8/17/202222STEP 4：KSA分析 KSA analysis

19、 時間：30 min23成果Achievement1234理清本崗位序列 clarify position sequence梳理自身崗位的工作職責(zé)tease position responsibility 明確崗位所需的知識、技能、態(tài)度Clear up KnowledgeskillAttitude 明確崗位的績效標(biāo)準(zhǔn)Clear performance standard DACUM工作坊今日成果 DACUM workshop Todays achievement8/17/202224學(xué)習(xí)內(nèi)容1Content 1學(xué)習(xí)內(nèi)容3Content 3學(xué)習(xí)內(nèi)容5Content 5學(xué)習(xí)內(nèi)容2Content 2學(xué)

20、習(xí)內(nèi)容4Content 4學(xué)習(xí)內(nèi)容6Content 6XXX崗位XXXposition 學(xué)習(xí)內(nèi)容7Content 7學(xué)習(xí)內(nèi)容8Content 8學(xué)習(xí)內(nèi)容9Content 9學(xué)習(xí)內(nèi)容.Content XXX崗位序列XXX Positionsequence 崗位1Position 1崗位2Position 2崗位3Position 3崗位4Position 4職責(zé) 1Duty 1職責(zé) 3Duty 3職責(zé) 2Duty 2職責(zé)4Duty 4職責(zé).Duty .步驟Step 步驟 1Step 1頭腦風(fēng)暴brainstorming步驟 4Step 4步驟 3Step 3步驟 2Step 2步驟 5Step

21、5 職責(zé)Duty 績效標(biāo)準(zhǔn)KPI 績效1KPI 1績效2KPI 2績效3KPI 3KSA分析KSA analysis K1K3K2S1S3S2A1A3A2DACUM工作坊方法論DACUM Workshop- Method8/17/202225 人力資源human resource 采購&STA Purchas & STA 2022/8/17 財務(wù)Finance 制造Manufacturing 行政公關(guān)Admin & Public Relations 產(chǎn)品開發(fā)Product Development 銷售&市場Sales & Marketing 信息技術(shù)Information Technology 內(nèi)部審計Internal Audit 項(xiàng)目管理Project Management 領(lǐng)導(dǎo)力&專業(yè)發(fā)展Leadership & Professional Development 質(zhì)量&環(huán)境&健康安全Quality & Environment & Health Safety HR戰(zhàn)略規(guī)劃HR strategy planning 招聘recrui