《文秘英語》課程教學(xué)大綱

1、文秘英語課程教學(xué)大綱一、課程基本信息課程代碼：10140314課程英文名稱：English for Secretary課程面向?qū)I(yè)：英語語言文學(xué)課程類型：選修課先修課程：綜合英語學(xué)分：3.5總學(xué)時(shí)：64二、課程性質(zhì)與目的文秘英語是英語系（經(jīng)貿(mào)方向）學(xué)生的一門選修課程。本課程從培養(yǎng)高級(jí)應(yīng)用型人才的總體目標(biāo)出發(fā)，結(jié)合學(xué)生畢業(yè)后的工作實(shí)際，力求向?qū)W生提供其將來在英語環(huán)境中工作辦公室人員所需要的專業(yè)英語知識(shí)和技能，培養(yǎng)學(xué)生使用涉外業(yè)務(wù)英語的交際能力。三、課程教學(xué)內(nèi)容與要求Professional Secretary 基本要求 ：本章主要掌握文秘的基本技能和職能(1) Reading and Trans

2、lating Reading A :US Professional Secretarial Job Description Reading B: Resume(2) Simulated Writing -Business Letters (3) Listening and Speaking-Meeting People本章重難點(diǎn)內(nèi)容：學(xué)會(huì)在實(shí)際工作中如何做一名優(yōu)秀的文秘及如何寫履歷表及商業(yè)信函（二）Observing Proper Office Etiquette基本要求：文秘的基本禮儀和技巧(1) Reading and Translating Reading A : Observing P

3、roper Office EtiquetteReading B: Receiving Visitors(2) Simulated Writing - Letters of Invitation(3) Listening and Speaking-Telephone Calls本章重難點(diǎn)內(nèi)容: 學(xué)會(huì)在實(shí)際工作中如何應(yīng)用較好的禮儀技巧及如何寫邀請(qǐng)信（三）Making Your Employees More Creative基本要求：學(xué)會(huì)如何適應(yīng)各種風(fēng)格的上司(1) Reading and Translating Reading A : How to Adapt to Various Work St

4、yleReading B: Employee Performance Appraisal Form in XYZ Company(2) Simulated Writing - Notice (3) Listening and Speaking-Exchanging Information 本章重難點(diǎn)內(nèi)容: 學(xué)會(huì)如何寫員工業(yè)績(jī)?cè)u(píng)價(jià)表及各種告示（四）Establishing Sound Profiles for the Company基本要求：本章主要掌握文秘的管理能力和組織能力(1) Reading and Translating Reading A : Managing People and

5、OrganizationReading B: Product Questionnaire(2) Simulated Writing -Memo(3) Listening and Speaking-Reporting 本章重難點(diǎn)內(nèi)容: 學(xué)會(huì)五項(xiàng)員工管理原則及如何完成會(huì)議紀(jì)要（五）Effective Communication基本要求：學(xué)會(huì)文秘的交際能力(1) Reading and Translating Reading A : The Importance of CommunicationReading B: Making Appointments/Arrangements(2) Simula

6、ted Writing - Welcome/Farewell Speech(3) Listening and Speaking-Effective Communication 本章重難點(diǎn)內(nèi)容: 學(xué)會(huì)在實(shí)際工作中與上司、職員和來訪人員的溝通（六）Contact the World 基本要求：學(xué)會(huì)如何與跨國(guó)公司進(jìn)行聯(lián)絡(luò)(1) Reading and Translating Reading A : The Hunt for the Global Manager Reading B: Employee Training(2) Simulated Writing - Office Management(

7、3) Listening and Speaking- Making Arrangements本章重難點(diǎn)內(nèi)容: 掌握具備與跨國(guó)公司聯(lián)絡(luò)的素質(zhì)（七）Agenda基本要求：掌握文秘談判方法與技巧(1) Reading and Translating Reading A : The Art of NegotiationReading B: Agenda Composition(2) Simulated Writing - Minutes of Meeting(3) Listening and Speaking-Company Visit本章重難點(diǎn)內(nèi)容:學(xué)會(huì)在實(shí)際工作中如何進(jìn)行談判及會(huì)議議程的書寫（八）

8、New Business基本要求：掌握開發(fā)市場(chǎng)的方法(1) Reading and Translating Reading A : New Product PlanningReading B: Questionnaire of New Products(2) Simulated Writing - Letters of Reservation(3) Listening and Speaking-Business Travel本章重難點(diǎn)內(nèi)容: 學(xué)會(huì)如何開發(fā)市場(chǎng)（九）Multinational Corporation基本要求：掌握跨國(guó)公司的基本要求(1) Reading and Translati

9、ng Reading A : Multinational CorporationReading B: Company Overview(2) Simulated Writing - Press Release(3) Listening and Speaking-Preparation for a Meeting本章重難點(diǎn)內(nèi)容: 學(xué)會(huì)如何與跨國(guó)公司合作及如何寫公司簡(jiǎn)介（十）Listen to Your Customers基本要求：掌握售后服務(wù)的一些基本常識(shí)(1) Reading and Translating Reading A : Post-sale ServiceReading B: Tip

10、s for Making a Customer Satisfaction Survey(2) Simulated Writing - Proposals(3) Listening and Speaking-Receiving 本章重難點(diǎn)內(nèi)容: 學(xué)會(huì)如進(jìn)行售后服務(wù)及如何收集顧客意見四、學(xué)時(shí)分配學(xué)時(shí)分配表序號(hào)教學(xué)內(nèi)容學(xué)時(shí)課堂講授實(shí)驗(yàn)課習(xí)題課討論課其它1Professional Secretary422Observing Proper Office Etiquette4223Making Your Employees More Creative424Establishing Sound Profiles for the Company425Effective Communication426Contact the World427Agenda4228New Business429Multinational Corporation4210Listen to Your Customers42小 計(jì)402202比 例63%3%31%3%合 計(jì)64五、教學(xué)環(huán)節(jié)與教學(xué)要求本課程以課堂講授為主，輔以練習(xí)與討論來反饋教學(xué)情況，使學(xué)生能熟悉辦公室常見的涉外活動(dòng)，提高涉外英語使用和交際能力，主要包括：閱讀和翻譯辦公室中常見涉外英語文章的能力，用英語書寫和翻譯辦公室中常見涉