研究第一次會議presentations frc

1、BCS FRC China Training Concept2014.02.13AA/PJ-FRC1| AA/PJ-FRC | 13/02/2014 | Robertch GmbH 2013salso regarding any disal exploi ion reproductionediting distribution as well ashe event of applications for industrial property rightsBCS Franchising China - Training Concepternal use培訓(xùn)課程類別和范圍管理類培訓(xùn)店長車間管理配

2、件管理客戶服務(wù)管理質(zhì)量管理績效管理.技術(shù)類培訓(xùn)博世產(chǎn)品和設(shè)備汽車電器系統(tǒng)汽車底盤系統(tǒng)汽車空調(diào)系統(tǒng)輪胎修理車身修理其它服務(wù)開業(yè)現(xiàn)場支持經(jīng)營輔導(dǎo)人力資源管理維修認證代培、技術(shù)交流服務(wù)質(zhì)量明察, 審計培訓(xùn)加盟店發(fā)展專員服務(wù)顧問質(zhì)量控制產(chǎn)品支持設(shè)備支持服務(wù)培訓(xùn)車間管理系統(tǒng)配件培訓(xùn)管理服務(wù)2| AA/PJ-FRC LUO | 13/02/2014 | Robertch GmbH 2013salso regarding any disal exploi ionreproduction editing distribution as well ashe event of applications for i

3、ndustrial property rightsFranchise Training Concepternal useBCS Franchising China - Training Concept課程結(jié)構(gòu)關(guān)系BCS 能力水平100%技術(shù)更新管理流程更新更新80%高級和進階課程維修技術(shù)培訓(xùn)博世汽車服務(wù)顧問課程博世汽車卓越服務(wù)模塊50%博世產(chǎn)品和設(shè)備基礎(chǔ)維修技術(shù)基礎(chǔ)服務(wù)流程使用* 培訓(xùn)后須參加考核和認證3| AA/PJ-FRC | 13/02/2014 | Robertch GmbH 2013salso regarding any disal exploi ion reproductioned

4、iting distribution as well ashe event of applications for industrial property rights基礎(chǔ)課程必修課程年度更新和選修課程ernal useBCS Franchising China - Training Concept培訓(xùn)和能力考核原則BCS能力水平100%年度更新課程和選修課程80%完成全部必修培訓(xùn)通過認證50%完成基礎(chǔ)培訓(xùn)通過認證得到BCS掛牌開業(yè)簽約后6個月簽約后18個月完成時間4| AA/PJ-FRC | 13/02/2014 | Robertch GmbH 2013salso regarding any

5、 disal exploi ion reproductionediting distribution as well ashe event of applications for industrial property rightsernal use培訓(xùn)項目進度計劃評估現(xiàn)有培訓(xùn)和資源定義培訓(xùn) 課程類別和范圍與TSS合作計劃概念階段設(shè)計階段實施階段設(shè)計培訓(xùn)體系和管理流程課程設(shè)計和采購培訓(xùn)概念設(shè)計設(shè)計課程體系全部體系完成2015.08定義關(guān)鍵崗位、關(guān)鍵職能和關(guān)鍵能力正式發(fā)布設(shè)計和采購基礎(chǔ)課程試講和培訓(xùn)培訓(xùn)師培訓(xùn)課程設(shè)計和試講TtT正式發(fā)布本地定制優(yōu)化數(shù)據(jù)導(dǎo)入和測試標(biāo)準(zhǔn)培訓(xùn)管理測試試運行正式上線20

6、15.01Oct - Dec2014JanFebMarAprMayJuneJulyAugSepOctNovDec20155| AA/PJ-FRC LUO | 13/02/2014 | Robertch GmbH 2013salso regarding any disal exploi ionreproduction editing distribution as well ashe event of applications for industrial property rightsFranchise Training Concepternal useScope of Training Pa

7、ckageTechnical TrainingManagerial TrainingShop managerWorkshop operation mgt.Parts mgt.Customer service and mgt.Quality mgt.KPI mgt.ch products & equipmentCar electrical systemCar Chassis systemCar air-condition systemCar tire repairCar body workOther ServiOpening on-site trainingWorkshop operation

8、consultant serviceHR consultant serviceMechanic qualificationBCS academySQT&SQA, auditernal TrainingHotlineRecruiterConsultantQualityProductEquipmentHotlineSoftwareTrainingWorkshop Management SystemTranion PlatformTraining Management Platform6| AA/PJ-FRC LUO | 13/02/2014 | Robertch GmbH 2013salso re

9、garding any disal exploi ionreproduction editing distribution as well ashe event of applications for industrial property rightsFranchise Training Concepternal useBCS Franchising China - Training Concepternal useCourse StructureBCS qualification100%Updates of technicaltrainingUpdates of managerial tr

10、ainingUpdates of Software trainingAdvancedlevel80%More technical coursesch Automotive ServiceAdvisorch Service Excellencemodules50%ch products &equipmentBasic technical coursesBasic service proSoftwares* Testing and qualification after each training7| AA/PJ-FRC | 13/02/2014 | Robertch GmbH 2013salso

11、 regarding any disal exploi ion reproductionediting distribution as well ashe event of applications for industrial property rightsBasic CoursesMandatory CoursesAnnual Updates & Optional CoursesBCS Franchising China - Training ConceptQualification Principle of FRC BCSBCS qualification100%80%50%asic C

12、oursesh BCS signage6 months18 monthsCompletiontimeAfter contracting After contracting8| AA/PJ-FRC | 13/02/2014 | Robertch GmbH 2013salso regarding any disal exploi ion reproductionediting distribution as well ashe event of applications for industrial property rightslevelAnnual Updates& OptionalManda

13、toryCoursesCoursesComplete Bopening witernal useSub Project Schedule TrainingEvaluate existingernal & external resourDefine Training ScopeSent inquiry to TSSConcept phaseDesign PhaseStart Roll OutDesign TrainingDesign Course SystemDesign / Source CourseDesign Training ConceptMgt Pro portfolios &Full

14、 Scope Roll Out2015.08Identify KeyDesign/Source Basic CoursePilot &Trahe TrainerRoll Outitions, Roles &CompetenWSOS Training Design & PilotTtTWSOS Training Roll OutTest Sucs Factors asSoftware CustomizationMaster data input and testingPilotTraining Mgt SoftwareGo Live2015.01Oct - Dec2014JanFebMarAprMayJuneJulyAugSepOctNovDec20