參考說明奔馳新analysis-advance feedback slides ver

1、Workshop Analysis China ver 2.1Advanced Workshop Workshop Analysis Feedback and Comments Submitted by :劉塘山Date :2011 07 29Service Centre :蘇州利星Address :蘇州市東環(huán)南路1500號Workshop Organisation Chart of your Service CentreNote:-The chart should indicates in three different colours:-Direct WorkersIndirect Wor

2、kersParts Dept. Personneland the individual group - total number of staffWorkshop Plan (sketch) of your Service Centre. 鈑噴工位 : 10 鈑噴工位 : 6 鈑噴工位 : 6(處於AH250廠外) 停 車 位: 28 捷徑 - 車間平面圖.pdfThe sketch should indicates in three different colours :- productive workbays, (ii) unproductive workbays and (iii) p

3、arking bay(includes the total number for each group)Q: When a job card is given to a direct worker, who clock the job-time ON ?Direct workerTime keeperControllerService AdvisorSupervisor / foremenQ: When a direct worker had completed his job, who clock the job -time OFF ?Direct workerTime keeperCont

4、rollerService AdvisorSupervisor / foremenQ: Do you have incentive scheme for your technician.YESNO二、車間直接和非直接生產(chǎn)員工 2.1、車間直接生產(chǎn)員工的計算方法: 每個生產(chǎn)員工獎金組成(獎金分兩塊：小組獎金和個人績效獎金) 直接生產(chǎn)員工獎金=(小組獎金個人績效獎金)(考核分/100) 鈑金、油漆暫不考慮個人績效獎金，只記小組獎金。 工時分五塊：現(xiàn)金標(biāo)準(zhǔn)工時，索賠標(biāo)準(zhǔn)工時，PDI標(biāo)準(zhǔn)工時，內(nèi)部標(biāo)準(zhǔn)工時、保 險工時。 每組由多人組成，分為：組長、大工、中工、小工 平均每月實際工作時間:當(dāng)月實際工作日

5、8(晚上加班工時不計算獎金，已發(fā)加 班費(fèi))如：該月實際工作日為22天、 228=176小時(當(dāng)月實際工作時間) 目標(biāo)工時=當(dāng)月實際工作時間生產(chǎn)率生產(chǎn)效率 生產(chǎn)率效率生產(chǎn)率生產(chǎn)效率目標(biāo)工時（以22天計算）組長50%120%106工時大工80%115%162工時中工80%110%155工時小工80%80% 113工時2.1.1、小組獎金 首先每小組應(yīng)完成該組的工時指標(biāo)： 小組目標(biāo)工時=該組全部人員目標(biāo)工時總和(根據(jù)人員變動、工作日將隨時調(diào)整) 如： 小組工時目標(biāo)工時80% 則該組當(dāng)月沒有小組獎金 目標(biāo)工時80%小組工時目標(biāo)工時 小組獎金每工時11元 小組工時目標(biāo)工時 小組獎金每工時13元 小組獎金

6、分配比例：(將根據(jù)個人工作表現(xiàn)每月調(diào)整分配比率) 組長的獎金=該組獎金系數(shù)(20%-60%) 大工的獎金=該組獎金系數(shù)(16%-50%) 中工的獎金=該組獎金系數(shù)(12%-40%) 小工的獎金=該組獎金系數(shù)(8%-30%)Looking at your “productivity” figures (that is, below the bench mark or guideline) and yet incentive rewards are paid to direct workers, can we have your comments.Note: applicable to those

7、 with “incentive scheme” payout to the direct workers. 如下一頁說明2.1.2、個人績效獎金： 個人績效獎金主要是在完成小組目標(biāo)工時的基礎(chǔ)上激發(fā)個人不斷提高自 己的勞動效率及生產(chǎn)率。 個人績效獎金=個人工時生產(chǎn)率、效率所對應(yīng)的獎金系數(shù) 大工的參考數(shù)據(jù)（單位：元工時） 生產(chǎn)率 效率 75%75%85%85%100%109034.5109%119045 120%056Q: Do you have “come-back-job” / “rectification works” ?YESNOIf “YES” ,please explain, why

8、, they are not reflected in your WA (that is, in W-3 hours) ?涉及配件者都結(jié)保修Q: Do you have “charged-back for warranty rejection” by MBCL ?YESNO所涉保修未賠付 結(jié)為工廠對客戶的善意保修If “YES” , please explain, why your other direct cost in your WA is reflected as zero? 進(jìn)行送配件到工位設(shè)立快修專屬工位曾加使用率高的專用共工具數(shù)量合理的增加生產(chǎn)人力士(如培訓(xùn)或增加人數(shù))Regard

9、ing Key Figures : (P3)1.45 Productive workforce capacity per workbayFeedback and Comments 仔細(xì)預(yù)檢維修中依實際狀況提醒客戶加項工作增加停車空間讓工位能使用率提高Regarding Key Figures : (G1) 2.85 Productive hours per vehicle throughoutFeedback and Comments對於 1.5班制而言8.83屬偏低應(yīng)加強(qiáng)集客讓中班時間能產(chǎn)生更高的效益Regarding Key Figures : (G2) 8.83Productive ho

10、urs per workbay per dayFeedback and Comments制定方案提升車流量達(dá)70臺/每日Regarding Key Figures : (G3)50.5 Vehicle throughout per dayFeedback and Comments 教育員工提升理念優(yōu)化流程以求達(dá) 90 %送配件到工位加強(qiáng)預(yù)約Regarding Key Figures : (T1)84.44 Productivity in %Feedback and Comments 適度增加人員補(bǔ)足中班生產(chǎn)力平均引導(dǎo)客戶到晚上與假日進(jìn)敞Regarding Key Figures : (T3)

11、130.25Performance level of the mechanics in %Feedback and Comments 加強(qiáng)集客優(yōu)化前臺流程 增加駕駛?cè)藛T及停車位 以求減少等待時間Regarding Key Figures : (T4) 24.22Share of non-productive W+A hours in %Feedback and Comments 等待時間太長應(yīng)下降到5%以下Regarding Key Figures : (T5/T6/T7) 3.39/11.24/0.43Share of W-1/W-2/W-3hours to time present in

12、%Feedback and Comments 合理調(diào)整休假時間注意工做環(huán)境衛(wèi)生供餐衛(wèi)生保障員工健康Regarding Key Figures : (T11/T13/T15)13.34/74.62/12.04 Share of A-1/A-3/A-5hours to time absent in %Feedback and Comments 加強(qiáng)預(yù)檢強(qiáng)化sa的溝通能力維修機(jī)仔細(xì)檢查認(rèn)真加項開發(fā)新的保養(yǎng)工項如天窗保養(yǎng)Regarding Key Figures : (U3a)1087.5 Workshop turnover (excluding parts)per vehicle throughpu

13、tFeedback and Comments 除前頁以外加強(qiáng) 精品 輪胎 電瓶 汽油添加劑 雨刮液 等 促銷Regarding Key Figures : (U3b)3291.5 Parts turnover via workshopper vehicle throughputFeedback and Comments 外廠維修的車輛並未到我廠購買配件加強(qiáng)原廠配件價值觀念讓在外廠修的車主也能要求使用原廠配件建立與外廠配件採購人員的連繫以便出售配件Regarding Key Figures : (U11) 99.24Share of parts turnover via the workshop

14、 to the overall parts turnover in %Feedback and Comments 設(shè)法增加營業(yè)收入以求增加毛利如 賣會員卡 加強(qiáng)維繫客戶 保養(yǎng)提醒 保險提醒 保修提醒 維修備忘追蹤 年檢提醒 服務(wù)措施召回提醒 促銷佸動提醒 市場活動提醒 Regarding Key Figures : (K1)8756239 Contribution margin I in % of (45)87.48 %Feedback and Comments 向財務(wù)查詢詳細(xì)內(nèi)容是否有須更正Regarding Key Figures : (52)0 Other direct costs in

15、 % of (45)0Feedback and Comments 看法與k1相同Regarding Key Figures : (K2) 6448517Contribution margin II in % of (45)64.42%Feedback and Comments 看法同前頁增加收入以增加毛利Regarding Key Figures : (K3) 4809367Contribution margin III in % of (45)48.05 % and (53) Operating costsFeedback and Comments 二月份的Total imputed cos

16、ts1572679 誤植為 15272679所以k4應(yīng)該是4272524 42%Regarding Key Figures : (K4) -10553922Workshop profit I in % of (45)-105.44 %and (58) Total imputed costsFeedback and CommentsBy looking at your WA for the above two figures (average for the six months), what conclusion can you draw?Regarding Key Figures : (K6) 1095.38Costs price per productive hour and (K7)272.79 Actual e per hour k6因為二月財務(wù)數(shù)字有誤所以須再考究k7檢討保險公司工時折扣是否達(dá)到協(xié)議的標(biāo)準(zhǔn) 提升技師技術(shù)水平設(shè)法增加停車位儲備未來所須要的技術(shù)人員在建築物有限制的情況充足的工具與何理的流程將影響著生