客戶滿意度調(diào)查表customersurvey

1、SF127客戶滿意程度調(diào)查表SF127CUSTOMER SATISFACTION SURVE Y FORM（請?zhí)顚懲昊貍髦羵髡嫣枺篨XX）客戶名稍：Client s Name:聯(lián)系人及聯(lián)系方式：第一列1 “工作表現(xiàn)”：請對XXX在下列所提供的服務(wù)方面的工作表現(xiàn)打分。(5=優(yōu)4=很好3=好2=尚可仁不好)Colu mn 1: Please rate BUREAU VERITASS PERFORMANCE on the follow ing services provided to date.(5 = Excelle nt, 4 = Very Good, 3 = Good, 2 = Fair, 1

2、 = Poor)第二列2 “重要程度”：請對該項內(nèi)容對貴公司的重要性打分。(5=很關(guān)鍵4=很重要3=重要2=不太重要仁不重要)Colu mn 2: Please Rate each category for IMPORTANCE to your compa ny.(5 = Critical, 4 = Very Important, 3 = Important, 2 = Not Very Important, 1 = Not Important)自從貴公司和XXX開始接觸以來，我們的表現(xiàn)：Si nee your in itial con tact with XXX, How resp on si

3、ve have we bee n:工作表現(xiàn)重Performa nee重要性Importa neea.回答貴公司打來的電話方面如何？a. An sweri ng your phone calls to our office?b.在向貴公司呈交有關(guān)XXX的資料方面如何？b. Prese nting you with in formatio n about XXXX Certificati on?c.及時向貴公司報價方面如何？c. Providing you with a quote in a timely manner?d.對貴公司的報價是否清楚？d. Provid ing you with a

4、clear quote?e.回答貴公司所提的有關(guān)Bureau Veritas的問題方面如何？ e. Follow inq up to your inq uiries about XXXX?為貴公司注冊評審所作的準備工作方面，請告訴我們：In preparing for your Registration Audit, Please tell us:工作表現(xiàn)重Performa nee重要性Importa neea.對貴公司質(zhì)量手冊的評審是否及時？a. Did we review your Manual in a timely manner?b.對質(zhì)量手冊評審報告之內(nèi)容是否符合貴公司的期望？b.

5、Did the content of the review report for your Manual meet your expectati ons?c.貴公司和我們評審組的溝通是否充分？c. Was the com muni cati on with our Audit team adequate?d.最后確定的評審進度是否能接受？d. Was the final Audit schedule acceptable?e.對即將要進行的評審過程是否明確？e. How clear was the forthco ming Audit Process?貴公司的評審已經(jīng)進行了，請告訴我們：You

6、r Audit has now take n place; Please tell us:工作表現(xiàn)重Performa nee重要性Importa neea.我們的評審員是否態(tài)度親切、處事認真且有禮貌？a. Were our Auditors concern ed, earn est and courteous?b.我們的評審員是否具有足夠的專業(yè)知識與能力能客觀地指出缺失及提供 適當(dāng)?shù)母纳祈椖?。b. Did our auditors have sufficie nt professi onal kno wledge and skills to find out non-con formities

7、 and provide appropriate corrective acti ons in an objective manner?c.我們的評審員是否能快速地掌握問題，且能對“缺失改善項目”清楚的 解釋及溝通？c. Were our auditors capable of locati ng issues quickly and expla ining and com muni cati ng clearly non-con formity corrective acti ons ”？d.我們的評審員向貴公司提出的報告和各種信息反饋是否滿足要 求？ d. Were the reports

8、 and feedback prese nted to you by our auditors adequate?e.我們的評審員能否關(guān)心配合客戶的管理問題并提供有價值的協(xié)助？e. Could our auditors atte nd to their customers man agenand provide valuable support?lent issuesf.我們的評審員的工作作風(fēng)和評審方法及評審之有效性，是否符合 貴公司 的期望？f. Did our auditorsan dtyle thods of assess ing meet yourexpectati ons?g.我們的

9、評審員執(zhí)仃認證(初審及年度評審)是否保持一致的審核方法？ g. Were our auditors keep ing con siste nt audit ing methods throughout the certificati on process (in itial audit and Surveilla nee visits)?h.請對我們的評審員的水平打分。Please rae our Auditors skills?哪位審核員讓您印象深刻？h.請對我們的評審員的水平打分。Please rate our Auditors skills?哪位審核員的什么方面您認為需要改善？i.我們的

10、行政后勤人員是否具有良好的服務(wù)態(tài)度與服務(wù)質(zhì)量？i. Were our administrative support st aff s attitude and servopuality satisfactory?有關(guān)汪冊費用和評審發(fā)生費用的收費方面，請告訴我們：Tell us about Your Inv oice for Registrati on fees and expe nses:工作表現(xiàn)重Performa nee重要性Importa neea.向貴公司提出的發(fā)票是否及時？a. Did we prese nt your inv oice in a timely manner?b.開給貴

11、公司的發(fā)票是否清楚而且內(nèi)容正確？ b. Was your inv oice clear and correct?c.貴公司的發(fā)票是否送到正確的地址和正確的人手里？c. Was your inv oice sent to the right address and pers on?發(fā)給貴公司的認證證書在下列萬面是否滿足貴公司的期望？Did your Certification meet expectations with regard to:工作表現(xiàn)重Performa nee重要性Importa neea.發(fā)給貴公司的證書是否及時？a. Delivery of your Certificate(

12、s) in a timely manner?b.發(fā)給貴公司的證書和標志是否對貴公司有幫助？b. Usefu In ess of your certificate and logos for promoti onal purposes?c.證書本身的質(zhì)量和正確性萬面如何？c. Quality and correctness of the Certificate?BV整體滿意度萬面是否滿足貴公司的期望？Does the overall satisfaction meet yourcompany s expectations?工作表現(xiàn)重Performa nee重要性Importa neea. XXX

13、X所提供的各項服務(wù)貴公司是否滿意？a. Are you satisfied with every type of service provided by XXXX?b. XXXX所提供的各項“認證行程安排，聯(lián)絡(luò)與協(xié)調(diào)”等行政服務(wù)方面 貴公司是否滿意？b. Are you satisfied with every of our XXXX s administtive services like “ Certificati on programmes, con tact and coord in ati on arrangements ”？c. XXXX所提供的“認證、評審”服務(wù)貴公司是否滿意？c

14、. Are you satisfied with the“ Certificati on and audit ”by XXXX?services provided. XXXX客戶服務(wù)對“現(xiàn)有客戶服務(wù)”方面是否能令貴公司滿意？d. Are you satisfied with the“ Existi ng Clie nt Services ”provided by XXXX s Customer Service Departme nt?e. XXXX所提供的服務(wù)，貴公司的總體評價如何？e. Your overall evaluati on towards XXXX s services?貴公司選

15、擇XXXX提供認證服務(wù)的原因？重Reasons for choosing Bureau Veritas s eetifcation s:重要性Importa neea. XXXX享有良好的聲譽。a. The good reputati on of XXXXb. XXXX是一家國際上著名的認證公司，為廣大企業(yè)界及社會推崇。b. XXXX is an internationally renowned certification body, highly praised by the vast bus in ess world and the societyc.相信并期望XXXX擁有專業(yè)的審核員。c

16、. Having a belief and expectati on that XXXX has professi onal auditorsd.藉由與市場行銷人員接觸相信XXXX是一家值得信賴的認證公司。d. Getting a belief that XXXX is a reliable certification body through the con tact of marketi ng and sales executivese.經(jīng)由您的客戶或母(總)公司或同業(yè)推薦。e. In troduced by your customers, mother compa ny or headq

17、uarters or pers ons of the same in dustryf. Bureau Vertias Certification擁有廣大國際知名度的公司布望成為其認證客戶群之一員。f. The wish of beco ming one of the certified members of XXXX who has gran ted certification to a large variety of world-class organizationsg. XXXXW有全世界的網(wǎng)絡(luò)被廣大企業(yè)界接受且擁有30多個國家的認可授信。g. XXXX has a global n e

18、twork, widely accepted by a large variety of bus in esses and has accreditati ons from more tha n 30 coun triesh. XXXX是一家很有企業(yè)道德及認證嚴謹?shù)墓?。h. XXXX is concerned with bus in ess ethics and rigorous certificatio n worki.米用了由XXXX提供的培訓(xùn)服務(wù)后，因此信賴XXXX能提供好的認證服務(wù)。i. Having atte nded XXXX s training courses and con fide nt in the good quality of their certification servicesj.其它原因(請敘述于后):j. Other reas ons (please state below):請?zhí)峁┵F公司的寶貴意見，以便xxxx不斷地改善其認證服務(wù)Please provide XXXX with your valuable comme nts to let us continu ously improve the certificat