福特Q1培訓(xùn)教材課件

1、福特Q1培訓(xùn)教材福特Q1培訓(xùn)教材什么是Q1？What is Q1?Q1旗幟Q1獎(jiǎng)牌什么是Q1？What is Q1?Q1旗幟Q1獎(jiǎng)牌Q1是什么？What is Q1?Q1 is a Ford exclusive designation. By recognizing quality achievement at the manufacturing site level, and by applying consistent, understandable metrics to ensure high quality, Q1 has become a quality brand name tru

2、st mark globally recognized.Q1是福特執(zhí)行的標(biāo)準(zhǔn)。主要作用為區(qū)分制造現(xiàn)場(chǎng)的等級(jí)，并通過(guò)運(yùn)用持續(xù)的、可理解的矩陣工具來(lái)保證高質(zhì)量。Q1已經(jīng)變成全球認(rèn)可的質(zhì)量品牌。Q1是什么？What is Q1?Q1 is a FordQ1是什么？What is Q1?Ford Motor Company exclusive designation它是福特汽車公司所特有的Set of fundamental quality and manufacturing disciplines基本的質(zhì)量和制造規(guī)則Drives suppliers continual improvement 幫助供

3、應(yīng)商不斷持續(xù)改進(jìn)Put tools in place to maintain excellence用一些工具維持最佳Improve each passing year每年都得到提升Q1是什么？What is Q1?Ford Motor CQ1不是什么？What is Q1 not?Q1 not achieved independently - guides cooperation - Ford/Supplier relationship Q1不是獨(dú)立獲得的-而是引導(dǎo)福特和供應(yīng)商之間的關(guān)系Q1不是什么？What is Q1 not?獲得Q1的好處Benefit of archived Q1Rec

4、ognition (Q1 flag, Q1 plaque) 認(rèn)可（Q1旗幟和標(biāo)志）Publicity and Advertising Privileges 宣傳和廣告獲得Q1的好處Benefit of archived Q1獲得Q1的好處Benefit of archived Q1World Excellence Award (acknowledges the best of the best) 世界優(yōu)秀供應(yīng)商獎(jiǎng)勵(lì)Preferred Status with Ford (Ideally only Q1 facilities are considered in source selection)

5、福特的首選供應(yīng)商（理想狀態(tài)是只有Q1工廠才在選點(diǎn)中被考慮）獲得Q1的好處Benefit of archived Q1Whats the challenge for CAF supplier?對(duì)長(zhǎng)安福特供應(yīng)商的挑戰(zhàn)是什么？Q1 status is the mandatory to be considered for export business to global Ford plant.Q1是向福特全球工廠出口的先決條件。China supplier has the cost advantage, but as process is not stable and not reach Q1 st

6、andard, a lot of opportunity were lost.中國(guó)的供應(yīng)商具備成本的優(yōu)勢(shì)，但過(guò)程不穩(wěn)定。同時(shí)未達(dá)到Q1的標(biāo)準(zhǔn)，失去了大量的機(jī)會(huì)。Whats the challenge for CAF sHow to archive Q1?如何獲得Q1？How to archive Q1?Q1基本要求Q1 Basically requirementAny external suppliers manufacturing facility that currently supplies parts to Ford is eligible for consideration適用于所有

7、為福特工廠供貨的外部供應(yīng)商的制造現(xiàn)場(chǎng)Q1基本要求Q1 Basically requiremen現(xiàn)場(chǎng)表現(xiàn)Site ActionSuppliers facility has to achieve excellence in five key areas: 供應(yīng)商制造現(xiàn)場(chǎng)在以下五個(gè)重要方面必須做到最好: Capable Systems 合格的體系 Ongoing Performance 持續(xù)的實(shí)際業(yè)績(jī) Site Action Plan 現(xiàn)場(chǎng)的行動(dòng)計(jì)劃 Satisfied Customers 滿意的客戶 Continual Improvement 持續(xù)改進(jìn)現(xiàn)場(chǎng)表現(xiàn)Site ActionSupplier

8、s fac體系要求System requirementThird-party certification 第三方認(rèn)證:TS 16949ISO 14001 (environmental management system) ISO 14001(環(huán)境管理體系)Second-party certification 第二方認(rèn)證MMOG體系要求System requirementThird-p持續(xù)的實(shí)際業(yè)績(jī)Ongoing Performance1.Comm. PPM Performance 產(chǎn)品PPM業(yè)績(jī)2. Six-month Site PPM( Production only) 6個(gè)月的現(xiàn)場(chǎng)PPM3

9、. Stop Shipment 停止發(fā)運(yùn)4. Site Assessment 現(xiàn)場(chǎng)評(píng)審持續(xù)的實(shí)際業(yè)績(jī)Ongoing Performance1.C持續(xù)的實(shí)際業(yè)績(jī)Ongoing performance5. Violation of Trust 違背誠(chéng)信原則6. Plant Endorsements 工廠背書7. Service 售后服務(wù)件8. Warranty Performance 售后維修9. Launch Performance (production only) 投產(chǎn)表現(xiàn)（只適用于生產(chǎn)件）持續(xù)的實(shí)際業(yè)績(jī)Ongoing performance5. 持續(xù)的實(shí)際業(yè)績(jī)Ongoing Perform

10、anceSuppliers performance history with Ford:供應(yīng)商在福特的業(yè)績(jī)歷史:Field Actions 召回Stop Shipments 停止發(fā)運(yùn)PPM Performance PPM業(yè)績(jī)Delivery Performance 交貨業(yè)績(jī)Monthly Q1 2002 overall score 每月的Q1總分持續(xù)的實(shí)際業(yè)績(jī)Ongoing PerformanceSup持續(xù)的實(shí)際業(yè)績(jī)Ongoing performanceQ1 suppliers are responsible not just for their own sites, but for cont

11、rolling the quality of any suppliers that provide them with product.Q1的供應(yīng)商不僅要對(duì)他們自已的現(xiàn)場(chǎng)負(fù)責(zé),還要控制向他們提供產(chǎn)品的供應(yīng)商的質(zhì)量持續(xù)的實(shí)際業(yè)績(jī)Ongoing performanceQ1 現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site Action PlanSite assessments supplier tools to gage their performance to address:現(xiàn)場(chǎng)評(píng)審-供應(yīng)商來(lái)衡量他們業(yè)績(jī)的工具:Planning & Demonstration of Manufacturing Process Capab

12、ility 計(jì)劃和驗(yàn)證過(guò)程的能力Variability Improvements 偏差改進(jìn)Manufacturing Efficiencies (Lean, FTT, OEE) 制造的效率(精益生產(chǎn),FTT,OEE)Customer Satisfaction (documented in QOS) 客戶滿意度(在QOS中文件化)現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site Action PlanSite as現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site action planAll suppliers must perform a Manufacturing Site Assessment by SOP and re-assess ever

13、y 6 months.所有供應(yīng)商必須從供貨開(kāi)始進(jìn)行現(xiàn)場(chǎng)評(píng)審并每半年進(jìn)行一次現(xiàn)場(chǎng)評(píng)審現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site action planAll sup現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site action planFull site assessment requires as follow: 完整的現(xiàn)場(chǎng)評(píng)審要求： Segment 1 and 2 sites every 6 months；Segment 3 and 4 sites every 12 months 一、二類供應(yīng)商每六個(gè)月進(jìn)行一次； 三、四類供應(yīng)商每十二個(gè)月進(jìn)行一次 Site assessment should be earlier to the requir

14、ed 6 or 12 month frequency 現(xiàn)場(chǎng)評(píng)審必須比要求的六個(gè)月或十二個(gè)月的頻率早完成現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site action planFull si供應(yīng)商分類Supplier segmentationII. SignificantLow Impact on Customer Satisfaction / SafetyPoor PerformanceIV. AutonomousLow Impact on Customer Satisfaction / SafetyGood PerformanceIII. ExperiencedHigh Impact on Customer Satis

15、faction / SafetyGood PerformanceI. CriticalHigh Impact on Customer Satisfaction / SafetyPoor PerformanceSupplier Manufacturing Capability (Q1 Status)Commodity Impact onCustomer Satisfaction / SafetyHIGHLOWEROUTSTANDINGSegment 1 or 2: Q1 Status Revocation (R) or Denied (X)Segment 3 or 4: Q1 Status Ap

16、proved (Y)供應(yīng)商分類Supplier segmentationII.現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site action planCorrective action plan should be submitted to the Ford STA site engineer within 30 days of the site assessment 糾正計(jì)劃在現(xiàn)場(chǎng)評(píng)審后三十天內(nèi)必須提交給STA Site action plan should be effective in its execution 糾正計(jì)劃能有效執(zhí)行 現(xiàn)場(chǎng)行動(dòng)計(jì)劃Site action planCorrectQ1分?jǐn)?shù)Q1 Score

17、The final Q1 score is tabulated for:最后的Q1總分由:Capable Systems 合格的系統(tǒng)Ongoing Performance 持續(xù)的業(yè)績(jī)Site Action Plan 工廠的行動(dòng)計(jì)劃Q1分?jǐn)?shù)Q1 ScoreThe final Q1 scorQ1分?jǐn)?shù)Q1 ScoreEvery Supplier site begins with a 1000 point Q1 score每一個(gè)供應(yīng)商的Q1初始分為1000Suppliers must maintain an overall score of at least 800 points for Q1 sta

18、tus為了保持Q1,供應(yīng)商必須維持至少800分Sites gain or lose points based on their performance metrics.根據(jù)工廠業(yè)績(jī)加減分?jǐn)?shù)Q1分?jǐn)?shù)Q1 Score指標(biāo)分?jǐn)?shù)Q1狀況召回供應(yīng)商責(zé)任在6個(gè)月內(nèi)1次-250撤消停止發(fā)車供應(yīng)商責(zé)任0次, 6 個(gè)月內(nèi)1次, 6 個(gè)月內(nèi)2次或更多, 6個(gè)月內(nèi)0-100-250不能獲得Q1資格撤消PPM a)生產(chǎn)100 %75 % 至 99%50 % 至 74%25 % 至 49%11 % 至 24%0 % 至 10%-1 % 至- 24%-25 % 至 -49%-50 % 至 -74%-75 % 至 -99%

19、-100%在接下去的五個(gè)月內(nèi)，任一個(gè)產(chǎn)品PPM超過(guò)同類產(chǎn)品的PPM+100 分+75 分+50 分+20 分+10 分0 分-25 分-50 分-100 分-150 分-150 分- 250分交貨少于兩個(gè)月，無(wú)正分產(chǎn)品PPM小于110，無(wú)負(fù)分不能獲得Q1資格撤消指標(biāo)分?jǐn)?shù)Q1狀況召回供應(yīng)商責(zé)任在6個(gè)月內(nèi)1次-250撤消停止指標(biāo)分?jǐn)?shù)Q1狀況0 PPM1 PPM 至 60 PPM61 PPM 至 100 PPM101 PPM 至 250 PPM251 PPM 至 500 PPM501 PPM 至 750 PPM751 PPM 至1000 PPM1001 PPM 至 1500 PPM than 150

20、0 PPM6個(gè)月PPM b)生產(chǎn)+100 分+50 分0 分-20 分-40 分-60 分-80 分-100 分-125 分交貨少于兩個(gè)月，無(wú)正分交貨少于兩個(gè)月，無(wú)負(fù)分負(fù)分只適用于售后服務(wù)件交貨評(píng)分生產(chǎn)100分97 至 99分81 至 96 分低于 81分+100 分+50 分0 分-250分交貨少于兩個(gè)月，無(wú)正分撤消生產(chǎn)現(xiàn)場(chǎng)評(píng)審生產(chǎn)現(xiàn)場(chǎng)或整改計(jì)劃超出時(shí)間或整改措施無(wú)效第一次通知：-150分第二次通知：-250 分撤消只有當(dāng)PPM 大于110時(shí)才得負(fù)分得分至少需要2個(gè)月的發(fā)貨指標(biāo)分?jǐn)?shù)Q1狀況6個(gè)月PPM b)生產(chǎn)+100 分交貨少于兩Q1撤銷Q1 revokeSuppliers on Q1 r

21、evocation: 供應(yīng)商Q1撤消:cannot gain points for positive performance不會(huì)因?yàn)榉e極的業(yè)績(jī)而獲得分值cannot regain Q1 status for 6 consecutive months.6個(gè)月內(nèi)不能重獲Q1狀態(tài)Q1撤銷Q1 revokeSuppliers on Q1 Q1分?jǐn)?shù)Q1 ScoreSites must meet all Q1 manufacturing site expectations & implement effective corrective action plans 工廠必須滿足制造現(xiàn)場(chǎng)評(píng)估要求,并執(zhí)行有效的

22、糾正措施.Not meeting Q1 2002 requirements or fail to implement effective action plan: lose 250 points & Q1 will be revoked 不能滿足Q1 2002的要求或不能執(zhí)行有效的糾正措施,減250分,Q1撤消Q1分?jǐn)?shù)Q1 ScoreSites must meet a同類產(chǎn)品比較vs. CommoditySIM determines all of a suppliers commodities with 6-month receipts greater than 10% of the supp

23、liers 6-month total receipts.SIM找出供應(yīng)商6個(gè)月交貨量大于6個(gè)月總交貨量10%的產(chǎn)品SIM determines which of those commodities(10% of receipts) have the lowest commodity comparison pts. If commodity PPM10%交貨量)的產(chǎn)品,如果PPM10%) is found, then the site receives 0 points.一旦該產(chǎn)品被找出,它就被用Q1分值的比較.如果找不到一個(gè)產(chǎn)品,那么工廠就得0分同類產(chǎn)品比較vs. CommoditySIM

24、determ行動(dòng)計(jì)劃Site action planI.Planning for Manufacturing Process Capability 制造過(guò)程能力計(jì)劃1）Quality Procedures, TS 16949, QOS 質(zhì)量程序，TS 16949，QOS2） FMEAs/Control Plans * FMEA/控制計(jì)劃*3） Employee Readiness/Training Review 足夠的職員/培訓(xùn)評(píng)審4） PPAP Review and RunRate Review PPAP評(píng)審和節(jié)拍生產(chǎn)評(píng)審5） Manage the Change 更改管理行動(dòng)計(jì)劃Site a

25、ction planI.Planni行動(dòng)計(jì)劃Site action planDemonstration of Manufacturing Process Capability 證明制造過(guò)程能力1）Sub-supplier Quality Management * 分供方質(zhì)量體系管理*2）Control of Incoming Quality 進(jìn)料質(zhì)量控制3）Control Plans/Operator Instructions * 控制計(jì)劃/作業(yè)指導(dǎo)書*4）Process Variability Monitoring * 過(guò)程變異監(jiān)控（CC,SC,HIC的SPC控制）*5）Gage Calib

26、ration and Use * 量具的校準(zhǔn)和使用6）Part Identification, Nonconforming Parts, Packaging, Shipping 零件標(biāo)識(shí)，不合格的零件，包裝和發(fā)貨行動(dòng)計(jì)劃Site action planDemonstra行動(dòng)計(jì)劃Site action planDemonstration of Manufacturing Process Capability 證明制造過(guò)程能力7) Testing, Engineering Specifications 測(cè)試、工程規(guī)范Preventive Maintenance (PM)/ Housekeeping

27、 * 預(yù)防性維護(hù)（PM）/庫(kù)房*Manufacturing Flow, Lean Manufacturing Metrics * 制造過(guò)程流程，精益生產(chǎn)*Problem Solving, Corrective Actions 問(wèn)題解決，糾正措施行動(dòng)計(jì)劃Site action planDemonstraQ1取消Q1 revokeWhen a problem is identified, STA will work with a supplier to identify the root cause of a problem and develop a corrective action plan

28、. 一旦確定撤消Q1,STA將與相應(yīng)的供應(yīng)商合作查找問(wèn)題的根源，并制定糾正計(jì)劃If, however, a supplier has not satisfactorily addressed the performance or customer satisfaction problem, the suppliers Q1 status will be affected. 如果供應(yīng)商對(duì)業(yè)績(jī)和客戶滿意方面問(wèn)題的對(duì)策不能使人滿意，供應(yīng)商的Q1狀態(tài)會(huì)受到影響Q1取消Q1 revokeWhen a problem iQ1取消Q1 revokeEffect on Q1 status cannot be

29、offset by positive performance in other areas 其它領(lǐng)域的積極業(yè)績(jī)，不能彌補(bǔ)和影響Q1狀態(tài)Regain Q1: supplier must satisfy all requirements for 6 consecutive months, incl. all endorsements 恢復(fù)Q1：供應(yīng)商在六個(gè)月內(nèi)必須滿足所有的要求，包括所有的背書Q1取消Q1 revokeEffect on Q1 staQ1 狀態(tài)代碼Q1 status codeRecommended Q1 Status系統(tǒng)根據(jù)Q1分?jǐn)?shù)所作的建議R Q1 Revoked Q1撤消X Q

30、1 Approval Denied Q1不被批準(zhǔn)R, X All Non-Q1 所有非Q1供應(yīng)商If present Q1 status = Recommended Q1 Status, then the Q1 At Risk = “No”如果現(xiàn)有的Q1狀態(tài)與建議的Q1狀態(tài)一致，那么Q1就沒(méi)有風(fēng)險(xiǎn)的Q1分?jǐn)?shù)為狀態(tài)改變的參考，Q1分?jǐn)?shù)的增減并不會(huì)自動(dòng)改變供應(yīng)商的Q1狀態(tài)。需由STA提出改變的申請(qǐng)。Q1 狀態(tài)代碼Q1 status codeRecommen申請(qǐng)Q1Apply Q1Suppliers should contact their STA site engineer, who will h

31、elp/guide the suppliers through the Q1 process 供應(yīng)商應(yīng)與現(xiàn)場(chǎng)STA工程師聯(lián)系，他們將幫助供應(yīng)商了解Q1程序Conduct and submit a self-evaluation to ensure meeting Q1 2002 criteria 執(zhí)行并提交一份自我評(píng)估報(bào)告，確保滿足Q1 2002標(biāo)準(zhǔn)Once the supplier believes the facility is ready obtain necessary customer endorsements (valid for 6 months)在供應(yīng)商認(rèn)為現(xiàn)場(chǎng)已準(zhǔn)備妥當(dāng)來(lái)獲取

32、客戶背書認(rèn)可（有效期6個(gè)月）申請(qǐng)Q1Apply Q1Suppliers should 申請(qǐng)Q1Apply Q1Formal application to Ford STA with documentation of certification to TS 16949, MMOG & ISO 14001 帶上TS16949，MMOG和ISO14001的認(rèn)證文件正式向長(zhǎng)安福特STA審請(qǐng)A Q1 on-site evaluation may be scheduled to review qualifications to Q1 2002 Q1現(xiàn)場(chǎng)評(píng)估符合Q1 2002申請(qǐng)Q1Apply Q1Formal applicatio申請(qǐng)Q1Apply Q1Responsible