《生產(chǎn)運(yùn)作管理》課程教學(xué)大綱英文版

1、Syllabus of Operations ManagementCourse Name：Operations Management Course Code：29Credits：3 Total Credit Hours：48 Lecture Hours：42 Experiment Hours：6 Programming Hours：0 Practice Hours：0Total Number of Experimental (Programming) Projects 3 , Where, Compulsory ( 3 ), Optional ( 0 ).School：Management S

2、cience and Engineering Target Major：Industrial Engineering、Course Nature & AimsThis course is a basic course for industrial engineering, business management and related majors. Operation is an exciting area in management activities that has a profound impact on the productivity of manufacturing and

3、service industries. The content of operation management involves accounting, industrial engineering, management, operations research and statistics.The teaching purpose of this course is to let students understand the importance of production operation management in business management, grasp the re

4、lationship between production operation management and other functional management of the enterprise (finance, marketing, human resources, etc.) Content and method system; understand the challenges faced by modern enterprises in production operation management; learn to use production operation mana

5、gement methods to analyze and solve practical problems. In the teaching process, we must pay special attention to cultivating students sense of innovation, on the basis of mastering knowledge, cultivate students ability to apply knowledge and create knowledge, and be able to flexibly apply the knowl

6、edge learned to solve practical problems.、Course Objectives1. Moral Education and Character Cultivation.Through the course learning operation strategy theory and technology, have a comprehensive understanding of operation strategy related knowledge. Through the explanation of the history of operatio

7、n system design and the establishment of relevant theories and technologies, understand how seniors think in the process of operation management development, how to overcome obstacles encountered, help students establish scientific thinking methods and dare to face challenges in their work the spiri

8、t of. From the perspective of the role of operation management disciplines in the development of innovation-driven development in China, with the research work of outstanding contributors as the carrier, the education of socialist core values is integrated into the course teaching content and the en

9、tire process of the teaching process, highlighting the value guidance, knowledge transfer and ability training To help students correctly understand the laws of history, accurately grasp the basic national conditions, grasp the scientific world outlook, methodology, and promote the establishment of

10、a correct world outlook and values.2.Course ObjectivesThrough the study of this course, students qualities, skills, knowledge and abilities obtained are as follows：Objective 1. Master the knowledge and skills related to operation strategy, including product and service strategy, competition strategy

11、, and production operation organization decision-making.（Corresponding to Chapter 1, 2,3,5, supporting for graduation requirements index 1,6,7,8,9,10,12）Objective 2. Master knowledge and skills related to operation system design, including production and operation technology selection, production ca

12、pacity planning, supply chain design, facility location and layout, etc. （Corresponding to Chapter 6,7,8,9, supporting for graduation requirements index 1,3,4,8,9,10,11）Objective 3. Master the knowledge and skills related to the operation management of the operation system, including demand manageme

13、nt and forecasting, production and operation planning of different chromatography, material management and inventory management, production control, various production organization methods. （Corresponding to Chapter 4,10,11,12,13,14,15,16, supporting for graduation requirements index 1,2,3,5,8,9,10,

14、11）3. Supporting for Graduation RequirementsThe graduation requirements supported by course objectives are mainly reflected in the graduation requirements indices 1 to 11, as follows:Supporting for Graduation RequirementsCourse ObjectivesGraduation RequirementsIndices and Contents Supporting for Gra

15、duation RequirementsTeaching TopicsLevel of Support IndicesContentsObjective 1Master the knowledge and skills related to operation strategyIndex 1,6,7,8,9,10,12:5) Teamwork and leadership skills,6) Professional and ethical responsibilities,7) Ability to communicate effectively,8) Lifelong learning c

16、ognition and ability,9) Understanding of contemporary issues,11) Has a high humanistic quality.Chapter 1, 2,3,5MObjective 2Master knowledge and skills related to operation system designIndex 1,3,4,8,9,10,11:2) Ability to understand and use the latest industrial engineering techniques and tools.3) Sy

17、stem planning and design capabilities7) Ability to communicate effectively,8) Lifelong learning cognition and ability,9) Understanding of contemporary issues,10) Ability to understand the impact of engineering solutions on the global, economic, environmental and social aspects with broad knowledge.C

18、hapter 6,7,8,9MObjective 3Master the knowledge and skills related to the operation management of the operation systemIndex 1,2,3,5,8,9,10,11:1) Ability to apply mathematics, science and engineering knowledge,2) Ability to understand and use the latest industrial engineering techniques and tools.4) T

19、he ability of data analysis and interpretation,7) Ability to communicate effectively,8) Lifelong learning cognition and ability,9) Understanding of contemporary issues,10) Ability to understand the impact of engineering solutions on the global, economic, environmental and social aspects with broad k

20、nowledge.Chapter 4,10,11,12,13,14,15,16,H、Basic Course ContentChapter 1 Operations and Productivity (supporting the course objective 1)1.1 What is operation management?1.2 Organization to produce products and provide services1.3 Why study operation management?1.4 Duties of the operations manager1.5

21、History of operation management1.6 Operation in the service industry: difference between products and services, development of the service industry, service compensation1.7 New trends in the development of operations management1.8 Productivity challenges: productivity measurement, productivity varia

22、bles, productivity and service industries1.9 Ethics and social responsibilityTeaching requirements: Through the study of this chapter, students are required to master the basic connotation of operation management, be able to explain the difference between products and services, explain the differenc

23、e between production and productivity, calculate single-factor productivity, calculate multi-factor productivity, and identify the key variables for improving productivity.Key Points：1.1, 1.2, 1.6, 1.8Difficult Points：1.1, 1.6Chapter 2 Operational Strategies (supporting the course objective 1)2.1 A

24、global perspective of operations management: cultural and ethical issues2.2 Formulate mission and strategy: mission, strategy2.3 Win competitive advantages through operation management: differentiated competition, cost-leading competition, and responsive competition2.4 Ten strategic decisions of ope

25、ration management2.5 Develop and implement strategies: key success factors and core competencies, establish organization and staffing, and integrate operational management with other activities2.6 Choice of global operation strategy: internationalization strategy, multiple localization strategies, g

26、lobalization strategy, transnational strategyTeaching Requirements: Through the study of this chapter, students are required to grasp the basic connotation of mission and strategy, identify and explain three strategic ways to gain competitive advantage, identify and define the top ten decision-makin

27、g for operation management, understand the importance of key success factors and core competitiveness, and be able to identify And explain the four global operational strategy options.Key Points：2.2, 2.3, 2.4, 2.5Difficult Points：2.3, 2.4Chapter 3 Project Management (supporting the course objective

28、1)3.1 The importance of project management3.2 Project plan: project manager, work breakdown structure3.3 Project schedule3.4 Project control3.5 Project management techniques: PERT and CPM: PERT and CPM framework, network diagram and its drawing method, example of node network diagram, example of arr

29、ow line network diagram3.6 Formulate the project schedule: forward calculation method, reverse calculation method, calculating time difference and determining the key route3.7 Activity time variables: the three-hour estimation method in PERT, the probability of project completion, cost-time trade-of

30、fs, and project hurry3.8 Evaluation of PERT and CPMTeaching Requirements: Through the study of this chapter, students are required to master the basic connotation of project management, be able to use Gantt charts for scheduling, be able to draw AOA and AON network diagrams, complete the forward and

31、 reverse calculations of the project, determine the key route, and calculate the activity time The variance, master the relevant theoretical methods of project hurry.Key Points：3.1, 3.3, 3.5, 3.6Difficult Points：3.5, 3.6Chapter 4 Demand Forecasting (supporting the course objective 3)4.1 What is fore

32、casting: time range of forecasting, impact of product life cycle, type of forecasting4.2 The strategic importance of forecasting: human resources, production capacity, supply chain management4.3 Seven steps of prediction4.4 Prediction methods: overview of qualitative prediction method and quantitati

33、ve prediction method4.5 Time series prediction: time series decomposition, simple prediction method, moving average method, exponential smoothing method, quadratic exponential smoothing method, trend extrapolation method, seasonal fluctuation of data, cyclic fluctuation of data4.6 Relevant predictio

34、n methods: regression and correlation analysis (prediction using regression analysis, estimated standard error, correlation coefficient of regression line, multiple regression analysis)4.7 Forecast monitoring: adaptive smoothing, focus forecast4.8 Forecasts in the service industryComplete experiment

35、al project 1: Demand ForecastingTeaching Requirements: Through the study of this chapter, students are required to grasp the basic connotation of demand forecasting, understand the three time ranges of forecasting and their applicable forecasting models, be able to explain the application of the fou

36、r qualitative forecasting methods, and apply simple forecasting methods and moving average Method, exponential smoothing method and trend extrapolation method for forecasting, master the three indicators to calculate the prediction accuracy, determine the seasonal index, perform regression and relat

37、ed analysis, learn to use tracking signals.Key Points：4.1, 4.3, 4.4, 4.5, 4.6Difficult Points：4.5, 4.6Chapter 5 Design of Products and Services (supporting the course objective 1)5.1 Product and service selection: product strategy selection supports competitive advantage, product life cycle, product

38、 life cycle and strategy, product value analysis5.2 Generate new products: opportunities for new products, importance of new products5.3 Product development: product development system, quality function deployment (QFD), organization of product development, manufacturability and value engineering5.4

39、 Product design topics: robust design, module design, computer-aided design (CAD), computer-aided manufacturing (CAM), virtual reality technology, value analysis5.5 Ethics, environmentally friendly design and sustainability: system and life cycle perspectives, laws and industry standards5.6 Time-bas

40、ed competition: buying technology through mergers and acquisitions, joint ventures, alliances5.7 Define products: self-made or outsourcing decisions, group technology5.8 Production documentation: Product Lifecycle Management (PLM)5.9 Service Design: Service Document5.10 Application of decision tree

41、in product design5.11 Turn to production stageTeaching Requirements: Through the study of this chapter, students are required to master the basic connotation of the product life cycle, be able to describe product development systems, component quality houses, describe how to achieve time-based compe

42、tition, describe how operations management defines products and services, and describe production facilities. Documents are required to describe customer participation in the design and production of services, and the ability to apply decision trees to product design.Key Points：5.1, 5.3, 5.4, 5.7Dif

43、ficult Points：5.1, 5.3Chapter 6 Quality Management (supporting the course objective 2)6.1 Quality and strategy6.2 Quality definition: the meaning of quality, Malcolm Baldrige National Quality Award, cost of quality (COQ), ethics and quality management6.3 International quality standards: ISO 9000, IS

44、O140006.4 Total quality management: continuous improvement, Six Sigma, employee authorization, benchmarking management, just-in-time production (JIT), Taguchi concept, knowledge of TQM tools6.5 TQM tools: checklist, scatter plot, causal analysis plot, Pareto chart, flow chart, histogram, statistical

45、 process control chart (SPC)6.6 The role of inspection: when and where inspection, source inspection, service industry inspection, count value and measurement value inspection6.7 TQM in the service industryTeaching Requirements: Through the study of this chapter, students are required to master the

46、basic connotation of quality and total quality management (TQM), be able to describe ISO international quality standards, explain Six Sigma, explain how to use benchmarking, explain the concept of quality robust products and Taguchi, use TQM Seven tools.Key Points：6.1, 6.4, 6.5, 6.6Difficult Points：

47、6.4, 6.5Chapter 7 Process Strategy and Sustainability (supporting the course objective 2)7.1 Four process strategies: process specialization, repetitive production, product specialization, mass customization, comparison of process selection7.2 Process analysis and design: flow chart, time function d

48、iagram, value flow diagram, process flow diagram, service blueprint7.3 Special considerations for service process design: customer interaction and process design, more opportunities to improve service processes7.4 Selection of equipment and technology7.5 Production technology: cutting technology, au

49、tomatic identification system (AIS) and radio frequency identification (RFID), process control, visualization system, robot7.6 Production Technology (Continued): Automated Warehouse System (ASRS), Automatic Guided Vehicle (AGV), Flexible Manufacturing System (FMS), Computer Integrated Manufacturing

50、(CIM)7.7 Technology in the service industry7.8 Process redesign7.9 SustainabilityTeaching Requirements: Through the study of this chapter, students are required to master the basic connotation of process strategies, be able to describe four process strategies, calculate the intersection of different

51、 processes, use process analysis tools, describe customer interaction in process design, and identify the latest developments in production technology , Understand and master sustainability 4R.Key Points：7.1, 7.2, 7.3, 7.7Difficult Points：7.2, 7.3Chapter 8 Site Selection Strategies (supporting the c

52、ourse objective 2)8.1 Strategic importance of site selection8.2 Factors affecting site selection decision: labor productivity, exchange rate and currency risk, cost, political risk, values and culture, close to the market, close to suppliers, close to competitors (cluster)8.3 Methods of evaluating s

53、ite selection schemes: factor scoring method, site selection break-even method, center of gravity method, transportation model8.4 Location strategy of service industry: how to choose hotel chain, call center, geographic information systemComplete experimental project 2: Location StrategyTeaching Req

54、uirements: Through the study of this chapter, students are required to master the basic connotation of site selection strategy, be able to identify and explain the seven important factors that affect the decision of site selection, calculate labor productivity, apply factor scoring method, complete

55、the site selection with graphical method and mathematical method The break-even analysis of the company uses the center of gravity method to understand the difference between the location strategy of service industry and industrial enterprises.Key Points：8.1, 8.2, 8.3, 8.4Difficult Points：8.3, 8.4Ch

56、apter 9 Equipment Arrangement Strategy (supporting course objective 2)9.1 Strategic importance of equipment layout decision9.2 Types of equipment layout9.3 Office layout9.4 Retail layout: service scenarios9.5 Warehouse and warehouse layout: connection transportation, random storage, customized9.6 Fi

57、xed layout9.7 Process specialization: computer software for process specialization9.8 Work unit: Work unit requirements, work unit staffing and balance, centralized work center and centralized factory9.9 Repeated layout and product specialization: assembly line balanceTeaching Requirements: Through

58、the study of this chapter, students are required to master the basic connotation of equipment layout strategies, be able to understand the important issues of office layout, define the goals of retail layout, discuss on-site warehouse management and automated warehouse, shuttle transportation, rando

59、m storage, and identify when It is suitable to use fixed layout, explain how to achieve a good process specialization, define the work unit and the requirements of the work unit, define the product specialization, and explain how to balance the production in the repeated layout or product specializa

60、tion.Key Points：9.2, 9.4, 9.7, 9.9Difficult Points：9.7, 9.9Chapter 10 Supply Chain Management (Support Course Objective Article 3)10.1 Strategic Importance of Supply Chain: Supply Chain Risk10.2 Ethics and sustainability10.3 Supply Chain Economics: Self-made or outsourcing decisions, business outsou