教程per024.夜審版本

1、Job DescriptionNIGHT AUDITNight Audit 夜審Title ofition:Reports to:Front Office Manager 前廳部經(jīng)理ition Overview:Effectively manage the daily reconciliation of the Hos trading, including the checking and preparation of reports and sistical information in accordance with service standards and auditing proce

2、dures during the night shift.You will also be responsible for the smoond efficientrunning of the Hos overnight operation include F&B, whilstensuringum guest satisfaction and the safety andsecurity of the property.有效地管理酒店的帳務(wù)，包括根據(jù)服務(wù)標(biāo)準(zhǔn)和審計程序在夜班時檢查和準(zhǔn)備報表和數(shù)據(jù)信息。你同時也將對酒店夜班運營的其他情況負(fù)責(zé)任，包括餐飲服 務(wù)。同時保證客人的最大的滿意度和酒店安

3、全。KEY TASKSDutiesEXPECTED RESULTSComplete thorough audits of all daily revenue andtings, makingthe nesary adjustments to ensure accuracy of reporting.完成當(dāng)天所有審計的收入和入賬，并作適當(dāng)?shù)恼{(diào)整以保證的準(zhǔn)確性。Collate p賬包括rwork for departures, including credit card 收集所有的結(jié)的證明資料Pros all management accounts as required.根據(jù)需要處理所有的管理賬

4、戶。Ensuret reservations details for in house-guests are recordedcorrectly, ie. Room rates, dates of stay, authority to charge.保證住店客人的信息準(zhǔn)確性，例如，房價，住宿日期，等。Complete relevant computer tasks in relation to Night Audit functions, includingting room charges and daily room revenue.完成與夜審功能相關(guān)的電腦工作，包括入房帳和房間收入。Co

5、mplete back up procedures to save all data. 為所有的數(shù)據(jù)進(jìn)行備份。Names/：Signature/簽名：Addressed to/收件人：Written by / 起草Francis TamFrancis TamIbis China/宜必思中國Checked by / 審核Stephanie MoretStephanie MoretIbis China/宜必思中國Approved by / 批準(zhǔn)Gilles LarriveGilles LarriveIbis China/宜必思中國FUNCTION: NIGHT AUDIT / 職務(wù): 夜審No.

6、PER 024.1Page/頁數(shù)：1/5QUALITY PROCEDUREMODULE:NELPrepare and distribute relevant reports. Maain hokly andmonthly sistics.準(zhǔn)備并分發(fā)相關(guān)的計。酒店每周和每月的統(tǒng)Ensure the safety and security of the property and the smoondefficient running of the Ho s overnight operation.保證酒店的安全和順暢有效率的夜間運營和運行。Provide supervi and support t

7、o the Front Office team and other departments when required.當(dāng)要求時要提供前廳部團(tuán)隊的監(jiān)督和支持。Ensuret suitable crew levels are maained at all times for thefront office team. Authorize all departmental rosters and changes asrequired.確保前廳部班。Ensure department policies and procedures are understood by all數(shù)適當(dāng)。當(dāng)要求的時候更改部

8、門的排employees and observedasks performed.保證部門的政策和程序被所有員工理解并觀察工作的完成表現(xiàn)。Ensure effective communication of new and updated informationregarding policies, rates and general hoinformation.保證有效地將新的信息，包括政策、價格和總的酒店信息。Ensure strict procedures are followed for all cash/credit, chequetran gions, accounting and b

9、ing procedures, ie of keys andonfidentiality.保證嚴(yán)格的程序并遵守所有現(xiàn)金/ 信用，支票的流通、財務(wù)和程序，的性。Be proficient in the use of all front and back office equipment. Ensure prevenive maenance programs are in place.對所有前臺和的設(shè)備熟練使用。保證執(zhí)行防備性的程序。Carry out reception duties as required.按照要求實施前臺的職責(zé)。Lead by exle when attending to g

10、uest requests. Show efficiency inconstantly striving to provide Total Customer Satisfaction.在接待客人時要樹立榜樣。展示為提供全面客戶滿意而不斷地努力。Finanl Responsibilities/Duties 財務(wù)職責(zé)Audit current days hoaccounts. Adjust the parts with problemsor report to Front office Manager. 審計當(dāng)日酒店所有帳項，對有問題的部分進(jìn)行調(diào)整或者匯報前廳經(jīng)理。Reconcile record

11、s of credit cards and cashers reports 檢查，以及收銀員報表。Check in-house guests who are over credit limit, report and followup. 檢查住店客人的欠賬，并匯報保持Reconcialanheet and ensure all reports accurate.審核試算平衡表保證報表準(zhǔn)確無誤Reconcile PM accounts andephone expenses.檢查假房賬目，以及費用情況Operate computer settlement activities according

12、to procedure.按照Names/：Signature/簽名：Addressed to/收件人：Written by / 起草Francis TamFrancis TamIbis China/宜必思中國Checked by / 審核Stephanie MoretStephanie MoretIbis China/宜必思中國Approved by / 批準(zhǔn)Gilles LarriveGilles LarriveIbis China/宜必思中國FUNCTION: NIGHT AUDIT / 職務(wù): 夜審No. PER 024.1Page/頁數(shù)：2/5QUALITY PROCEDUREMOD

13、ULE:NEL規(guī)定程序操作電腦結(jié)帳活動。Human ResourResponsibilitiesAssist the Front Office Managerhe following 協(xié)助前廳部經(jīng)理按照以下:Establish on-going On Job Training Programs with持續(xù)的部門技能培訓(xùn)he department 建立Induct new staffo the team, department and Hohek oftheir employment following guidelines. Ensuret all staff under yourcontr

14、ol carries out their duties. 將新員工介紹給團(tuán)隊、部門和酒店。并保證所有的員工都在你的控制之下完成他們的職責(zé)。Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on. 開放地與員工溝通保證經(jīng)常的會議和傳達(dá)所有相關(guān)的信息。Systems & ProceduresLog and inform your Manager of any system problems. Suggest anyimprovements pro

15、cedures.t could be made to improve existing systems and并通知你的經(jīng)理關(guān)于任何系統(tǒng)問題。對現(xiàn)存的系統(tǒng)和程序提出改進(jìn)建議。Follow policies and procedures outlinedhe Departmental ServiceStandards / Procedures Manual 遵守雅高品牌標(biāo)準(zhǔn)手冊、部門服務(wù)標(biāo)準(zhǔn)、程序手冊和雅高政策規(guī)定的品牌標(biāo)準(zhǔn)Health & SafetyUse safe manual handling techniques, practiafe work habits, wearprotecti

16、ve clothing provided where nesary and take a consuliverole in assisting and maaining a clean, tidy work area and a healthy and safe working environment. 使用安全手冊處理技術(shù)的工作，并養(yǎng)成安全工作的，穿著酒店配發(fā)的必要的工作服并在協(xié)助保持衛(wèi)生清潔的工作環(huán)境和健康地點上提供。Maain procedures to minimize our impact on the environment and prevent pollution. 保持減少對

17、環(huán)境的影響和防止污染的程序。Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Manager 對任何安全健康隱患、錯誤、修理、清潔的需要和緊急事故要給你的經(jīng)理。Ensure all equipment is kept in good working order and used only forthe pure for which it wasended. Report all broken or damageddepartmental equipment to

18、your Manager 保證所有設(shè)備都保持了良好的工作順序并都被正確地使用。向你的經(jīng)理匯報所有的破損或者部門設(shè)備的損壞。Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards andmanufacturers specifications. 通過能源保護(hù)控制成本，正確地的材料并按照制造商的明確的操作標(biāo)準(zhǔn)來使用設(shè)備。Be fully conversant with department

19、al fire and evacuation procedures.要求完全掌握部門的消防和疏散程序。Monitor central fire system and be aware of security of customers with所有spel needs. Ensure the security of night stand the whole ho關(guān)注中控火警系統(tǒng)，關(guān)注特殊客人的安全問題，保證夜班以及酒店的Names/：Signature/簽名：Addressed to/收件人：Written by / 起草Francis TamFrancis TamIbis China/宜必思

20、中國Checked by / 審核Stephanie MoretStephanie MoretIbis China/宜必思中國Approved by / 批準(zhǔn)Gilles LarriveGilles LarriveIbis China/宜必思中國FUNCTION: NIGHT AUDIT / 職務(wù): 夜審No. PER 024.1Page/頁數(shù)：3/5QUALITY PROCEDUREMODULE:NEL整體安全。Provide efficient, friendly and profesal service to all guests. 為所有的客人提供快捷的友善的和專業(yè)的服務(wù)Custome

21、r ServiceLead by exle when attending to guest requests. Show efficiency inconstantly striving to provide Total Customer Satisfaction. 處理客人要求時要做出榜樣。在堅持持續(xù)地提供全面的客戶滿意時展示效率。Take initiative to ensureteractions with our customers (ernal orexternal) areitive and productive; call your Manager if difficulties

22、arise. 主動展示保證在所有與客戶互動的過程中都保持積極和有效（和外部客人）；如果有尋找你的經(jīng)理的支持。Work together with trust sot colleagues and management meet the goals of the department/Ho. 與同事和管理層在信任的基礎(chǔ)上合作以完成部門和酒店的目標(biāo)。Treat customers and colleagues from all cultural groups with respect,sensitivity and transparency. 遵從尊重、透明和信任。Take every oppor

23、tunity to be a “sales的價值觀，對待顧客和同事要秉承” by active selling of spelpromotions and facilities available with銷售酒店的任何產(chǎn)品和設(shè)備設(shè)施。he Ho. 充分利用每一個機(jī)會OtherTake responsibility to ensure all required tasks are completedaccuray and within given time frames. 承擔(dān)責(zé)任保證所有要求完成的工作在規(guī)定時間內(nèi)準(zhǔn)確地完成。Participate in scheduled training

24、and development programs providedby the Hoto improve self and department standards and attenddepartmental meetings as required. 參加酒店計劃好的培訓(xùn)提高自己和部門標(biāo)準(zhǔn)并按時參加要求的部門會議。Ensure whereversiblet employees are provided with a workplace free of discrimination, harassment and victimization. 保證為員工提供一個無、騷擾和受的工作環(huán)境。Fol

25、low property procedures with respect to grooming, performanceand conduct standards, occupational healnd safety, emergencyprocedures and all othroperty policies and procedures as detailedhe employee handbook / department procedure manuals / companypolicy manuals. 遵守酒店規(guī)定的儀容儀表制度，表現(xiàn)標(biāo)準(zhǔn)、工作健康和安全、緊急程序和其他所有酒店政策/部門程序/公司政策手冊等。Ensure Ho, Customer and Staff information or tranions are keptduring or after employment with the company. 保證對酒店、客戶和員工的信息在雇用中和離職后都保守。Any other reasonable request within your range o