商務(wù)英語寫作商務(wù)報告市公開課金獎市賽課一等獎?wù)n件

1、j In this module, you are expected Module 3: Business ReportsObjectivesto learn about the format and contents of business reports;to write short formal reports with correct format and sufficient information.第1頁 Human Resources Department of Zhejiang Sunshine Cashmere Co., Ltd. is planning to practic

2、e flextime system in the company. Mr. Jiang, the General Manager, asked Qiu Xiaoyun to collect the staffs opinions on the new working time system and write a report to him. Suppose you are Miss Qiu, how could you collect the information and what would you write in your report? Task Your Try1第2頁 What

3、 are the most common types of business reports? List some examples.You are divided into several groups and discuss the following questions with the group members. Notes:What is a business report? Could you explain it in your own words? Communicative Activity2What are the mostly used two styles of bu

4、siness reports? 第3頁1 What is a business report? Could you explain it in your own words? A business report plays a crucial role in business practice as most major decisive actions are based on business reports. If reports are well written data collected thoroughly, analysis done perceptively, comment

5、 made correctly, solution can be expected to draw in a wise way. Communicative Activity2第4頁 2 What are the most common types of business reports? List some examples. Business reports types vary as they may be applied in a wide range of functions. Generally speaking, business reports can be of these

6、types: Routine Report, Investigation Report and Feasibility Report. Communicative Activity2第5頁 3 What are the mostly used two styles of business reports? They are informal reports and short formal reports. Informal reports may be thought as a report letter as it is in the form of a memo or letter wi

7、th the To line, From line, Subject line and Date line; short formal reports are more complete than informal reports not only in the format but also in the contents and language. Communicative Activity2第6頁 Possibility of Practicing the Flextime Working System Terms of ReferenceMr. Jiang has requested

8、 a report on the research about the possibility of practicing the flextime working system. The report should be ready for the next Board of Directors meeting. Sample AnalysisTitle Terms of Reference / Introduction第7頁 Procedures 1. All staffs were interviewed on their needs for various time bands. St

9、aff were then interviewed on their preferences for various time bands. 2. A questionnaire was issued to all staff asking them to state which time they wanted. 3. The work done by the staffs were observed to see if it was necessary for all staff to be present during “core time”, and to ascertain when

10、 precisely these core time are. Sample AnalysisProcedures / Proceedings / Methods第8頁 Sample AnalysisFindingsFindingsStaff Needs1. The major finding from interviewing staff on their needs is that the most of the working mothers need to be free from 3:30 in the afternoons. The reasons are as follows:1

11、) Collection of young children from school;2) Being at home when their children arrive home from school;3) Preparing meals for the family between the hours of 5 and 7 pm.2. Staff who have recently moved, or who have lived far away from the firm for some time, need extra time to arrive punctually in

12、the morning.Findings第9頁Staff Preference1. Approximately 60% of the staff interviewed prefer to arrive later in the morning. The period ranges from 30 minutes to 3 hours later.2. Twenty-five percent of the staff interviewed prefer to finish work earlier than at present. This ranges from 30 minutes to

13、 1 hour 30 minutes. Sample AnalysisFindings第10頁Core Time1. Checking on the validity, accuracy and urgency of forms, documents and applications sent to the firm requires an efficient and streamlined operation. Some members of staff need to be on hand to verify, cross-check and revise communication re

14、ady for signing and dispatch.2. The greatest volume of telephoned requests for information and advice is between the hours of 10:00 am and 3:00 pm.3. The least busy period is from 3 to 5 pm, when business calls fall away, and some work is left for the following morning. Sample AnalysisFindings第11頁Co

15、nclusions1. There is a conflict between the 23 percent of staff who need to arrive earlier in the day, and the 60 percent who prefer to arrive later. Most of the paperwork needs to be done earlier to be filed, signed, and dispatched while senior staff are available, and also to catch the earlier pos

16、tal collections.2. The 15 percent of staff the working mothers who need to arrive earlier and leave earlier would help to clear the backlog of work from the previous day, but they need to be helped by extra staff.3. There need to be heavy discouragement of staff wishing to arrive 2 hours and more la

17、ter than at present.4. We need to test the degree of certainty about late arrivals. Some staff are obviously not sure yet when they prefer to arrive. Sample AnalysisConclusions第12頁Recommendations1. The following time bands can be effected:1) 7:30 to 3:002) 8:00 to 3:303) 8:30 to 4:004) 9:00 to 4:305

18、) 9:30 to 5:006) 10:00 to 5:307) 10:30 to 6:008) 11:00 to 6:30 Sample AnalysisRecommendations第13頁2. In the first three time bands, volunteers would be asked to bring the percentage up from 19 percent to 50 percent. Failing this, a compulsory rota system should be introduced in consultation with the

19、trade union.3. All staff must be in the premises between 10:00 am and 3:00 pm. This is the “core time” we recommend.4. The needs of working mothers should have priority in early finishing.5. The needs of those who live far away should have priority in late arrival time band. by Qiu XiaoyunBusiness A

20、ssistant Sample AnalysisRecommendationsSignature第14頁 1The definition of a short formal report A short formal report is used to document the results of an experiment, a design, or to pass on any type of information in a formal style. When writing a short formal report, it is important to ensure good

21、English use and to follow the correct format. A short formal report that has been done correctly will leave the reader understanding what has been done, why it was done, and the conclusion on what was done. Summary 第15頁 Summary When writing a short formal report, you should be sure to consider who y

22、our audience is and what the needs of the readers are. You need to write in a style which communicates your message easily and without excess details. Be sure to stay on what your report is about and stay on topic. Headings work well to help keep your audience on track and they make the report easie

23、r to read. Make sure that the report flows nicely by using transitional words like “further, besides, therefore”, or “hence”. Of course there are many other transitional words you can use. In business world, people write short formal reports under various names, such as marketing report, investigati

24、on report, feasibility report, etc.第16頁 Summary 2 The format of a short formal reportA short formal report is of special importance for beginners of report writing as it is more operable in format and content. It usually includes the following sections:TitleTerms of Reference/Introduction: This is a

25、n introductory part of the report answering questions like why the report is written, what the report is about, and when the report needs to be submitted. Procedure/Proceedings/Method: This is where you explain how and where the information was gathered. Findings: This section of the report should c

26、ontain the information that you have found as a result of your procedure. You will need to include the facts and figures that have been collected. You can use tables, graphs and charts.第17頁 Summary Conclusions: This is where you show what you think of the information you have found. Make sure that y

27、ou clearly show how you come to your conclusions, and that they are based on your findings. Recommendations: This is where you must say how the problem can be solved. This must be based on the findings of the report. Appendices: An appendix is the additional information you refer to in the report an

28、d wish to conclude as evidence or demonstration of the full findings. Bibliography: This is a list of your references.第18頁 You are provided three more short formal reports to learn by yourself. You can make comparison on the samples according to what have been taught. Individual Study TipsReport 1:

29、A routine report Report 2: A routine report Report 3: A feasibility report 第19頁 Practices Matching1【Directions】Match the English words and phrases with their proper Chinese Meaning.( e ) market analysis ( c ) progress report( b ) primary source( g ) findings( h ) recommendation( f ) project plan( d

30、) conclusion( a ) for your reference( j ) evaluation( i ) authority供參考b. 原始資料c. 進(jìn)度匯報d. 結(jié)論 e. 市場分析 f. 項目計劃g. 調(diào)研結(jié)果h. 提議 i.授權(quán) j. 評定第20頁1) The first program has obvious advantage over the others.第一個方案比其它幾個有顯著優(yōu)勢。 2) Here is the report about the work done by the Marketing Department for May . 這是我們營銷部對5月份工

31、作情況所做匯報。 3) The report examines the supply and demand of the target market and recommends some market developing approaches.這份匯報研究了目標(biāo)市場供需情況，提出了一些開發(fā)目標(biāo)市場策略。 Practices Translating2第21頁4) The department managers have too little autonomous decision power and have to make every decision according to our companys policies.部門經(jīng)理沒有獨立決議權(quán)，每項決議都必須符合企業(yè)政策。 5) The mass-market lines should be dropped and we should concentrate on the specialty lines.我們應(yīng)該放棄大眾產(chǎn)品線，將精力集中在特色產(chǎn)品上。 6)給董事會簡單陳說-最新決算匯報進(jìn)展。 To present th