沃爾瑪山姆會(huì)員店管理層結(jié)構(gòu)

精選優(yōu)質(zhì)文檔傾情為你奉上精選優(yōu)質(zhì)文檔傾情為你奉上專心專注專業(yè)專心專注專業(yè)精選優(yōu)質(zhì)文檔傾情為你奉上專心專注專業(yè)ClubManagementStructure會(huì)員店管理層結(jié)構(gòu)SAM’SClub山姆會(huì)員店ClubManagementStructure會(huì)員店管理層結(jié)構(gòu)Overview概述:ItisexpectedthatSAM’SClubInternationalOperationswilltripleoursalesoverthenext5years.InordertoprepareourselvesforthisgrowthwemusthaveaconsistentManagementStructurethatissupportedbyTrainingandDevelopmentalPrograms.希望在以后的5年中山姆會(huì)員店國(guó)際部的銷售額達(dá)到目前水平的三倍。為此，我們必須有一個(gè)由培訓(xùn)和發(fā)展計(jì)劃所支持的穩(wěn)定的管理層結(jié)構(gòu)。Theobjectivesofestablishingaconsistentmanagementstructureareimportant,andrequiretheunderstanding,execution,andsupportofourCountryManagersandDirectorsofOperationstobesuccessful.建立一個(gè)穩(wěn)定的管理層結(jié)構(gòu)的目標(biāo)是重要的，而且要求本國(guó)總裁和營(yíng)運(yùn)總監(jiān)深刻理解，貫徹執(zhí)行和支持這個(gè)目標(biāo)，以取得目標(biāo)實(shí)施的成功。ThebenefitsofthenewManagementStructureare:新管理層結(jié)構(gòu)的優(yōu)點(diǎn)是：Implementaconsistentmanagementstructureinallcountriesandsupportitwithon-goingjob-specifictrainingprograms.在所有國(guó)家中建立穩(wěn)定的管理層結(jié)構(gòu)并輔以現(xiàn)行的具體崗位培訓(xùn)計(jì)劃。Developconsistentjobdescriptionsanddefineresponsibilitiesforeachmanagementpositionintheclub.統(tǒng)一定崗，并確定會(huì)員店每個(gè)管理職位的職責(zé)。EstablishaclearlydefinedcareerpathforAssistantManagers.建立明確的副總晉升路徑。AssistantManagerswillbebetterpreparedtobecomeGeneralManagers.副總經(jīng)理要做好充分準(zhǔn)備以成為總經(jīng)理。DevelopManagementPartnerswhoarespecialists,notgeneralists.發(fā)展專家型的管理人才。AssistantManagerswillmovetothenextlevelwhentheyhaveproventobereadyformoreresponsibilitynottofillholesinManagementstaffing.副總經(jīng)理在證明具備晉升條件時(shí)，就應(yīng)晉升到更高職位，而不應(yīng)只被用作填補(bǔ)管理人員空缺。ImprovecommunicationbetweentheBentonvilleHomeOffice,in-countryHomeOffices,andourclubs.增進(jìn)本頓維爾總部、國(guó)內(nèi)總部和會(huì)員店之間的聯(lián)絡(luò)。JobDescriptions崗位職責(zé)CompleteJobDescriptionsforeachmanagementpositionareenclosedintheareaspecificsectionsofthismanual.在本手冊(cè)的這一部份完整地介紹了每個(gè)管理職位的崗位職責(zé)。ManagementStructureTemplate:管理層結(jié)構(gòu)模式：Themanagementstructureconsistsofa“stairstep”progression,supportedateachlevelwithjob-specifictrainingprograms(seenextpage).該管理層結(jié)構(gòu)呈“階梯式”結(jié)構(gòu)，每一級(jí)都有崗位培訓(xùn)計(jì)劃（見(jiàn)下頁(yè)）。SAM’SClubInternationalClubManagementStructureOperatingtoImproveSales&Profit提高銷售及利潤(rùn)MaximizingSalesThroughItemMerchandising通過(guò)商品推銷提高銷售EffectiveReceivingPractices有效的收貨實(shí)踐山姆會(huì)員店國(guó)際部管理層結(jié)構(gòu)BuildingMarketShare擴(kuò)大市場(chǎng)份額WaltonInstitute沃爾頓學(xué)院LeadershipFoundations領(lǐng)導(dǎo)基礎(chǔ)OperatingtoImproveSales&Profit提高銷售及利潤(rùn)MaximizingSalesThroughItemMerchandising通過(guò)商品推銷提高銷售EffectiveReceivingPractices有效的收貨實(shí)踐BuildingMarketShare擴(kuò)大市場(chǎng)份額WaltonInstitute沃爾頓學(xué)院LeadershipFoundations領(lǐng)導(dǎo)基礎(chǔ)ClubManagementStructure會(huì)員店管理層結(jié)構(gòu)ManagementStructureTemplateCont’d:管理層結(jié)構(gòu)模式（續(xù)）：KeyPoints要點(diǎn)：AftercompletingtheMITprogram,anassistantmanagerwillbepromotedtoReceivingManager.Theywillremaininthispositionuntiltheyhavedemonstratedthenecessaryknowledgeandleadershipabilitiestobepromotedtothenextlevelinthecareerpath(OperationsManager).AllpromotiondecisionswillbebytheclubGMandtheDirectorofOperations.完成了MIT計(jì)劃之后，見(jiàn)習(xí)管理人員就可提升為收貨部經(jīng)理。在他們證明掌握了必要的知識(shí)和具備了更高一級(jí)的領(lǐng)導(dǎo)才能之后就可晉升為（營(yíng)運(yùn)副總），所有晉升都是由會(huì)員店總經(jīng)理和營(yíng)運(yùn)總監(jiān)決定的。Whenyouhaveapositionopentofill,youshouldnotnecessarilypromotecandidatesavailablefromjustwithintheclub,butwithintheregionorcountry.在安排空缺崗位時(shí)，不一定非要在本會(huì)員店中選拔，可在本地區(qū)或本國(guó)中進(jìn)行選拔。Example:IfyouhaveaMarketingManagerpositionopentofill,youshouldevaluateallcurrentOperationsManagersandofferthepositiontothemanagerwhoisthebestperformer,evenifitrequirestheytransfertoanothercity.例如：如果要填補(bǔ)一個(gè)市場(chǎng)部副總的職位，就應(yīng)該對(duì)所有在職的營(yíng)運(yùn)副總進(jìn)行考核，把最佳人選提拔到營(yíng)銷市場(chǎng)部副總職位上，即使需要把他們調(diào)到另一城市也是如此。Itisimportanttouseextremedisciplineandfollowthestructure100%-successdemandsconsistencyinAssistantManagers’experienceineverypositionandlevelofdevelopment.必須嚴(yán)格地百分這百地遵守該結(jié)構(gòu)的要求。這個(gè)計(jì)劃的成果有賴于副總經(jīng)理認(rèn)真走過(guò)發(fā)展的每一個(gè)職位和階段AnytimeanAssistantManagerhasbeenselectedforapositionthatrequires“skipping”apositionorlevelofdevelopment(motingfromReceivingManagertoMarketingManager),approvalmustbegivenfromtheCountryOperationsDirectorsandtheHumanResourceDirector.當(dāng)需要“跳級(jí)”提拔一個(gè)副經(jīng)理（即，從收貨副總到市場(chǎng)部副總），無(wú)論何時(shí)都必須得到本國(guó)營(yíng)運(yùn)總監(jiān)和人力資源部總監(jiān)的批準(zhǔn)方可。Clubswithannualvolumeover$60millionwillbeauthorizedfor2MerchandiseManagers(FoodandGeneralMerchandise)年銷售額在6000萬(wàn)美元的會(huì)員店允許有2個(gè)商品副總（食品部和非食品部副總）。TheFreshDepartmentAssistantManagerwillreporttotheMerchandiseManager(seeFreshDepartmentstructure,nextpage).鮮食部副總向商品副總報(bào)告（參閱下頁(yè)的鮮食部結(jié)構(gòu)）。Clubswithweeklymeatsalesover$100,000andbakeryvolumeover$25,000willbeauthorized2FreshDept.AssistantManagers.每周肉類銷售額在100,000美元以上和面包部銷售額在25,000美元以上的會(huì)員店允許有2個(gè)鮮食部副總。SupportTeam支持隊(duì)伍：Eachclubshouldhaveanhourlysupportteammemberthatcanassistintheabsenceofmanagement.(Detailsontheresponsibilitiesofthispositionwillbeavailablelater.)每個(gè)會(huì)員店都應(yīng)該有管理人員不在時(shí)能協(xié)助管理的非管理層同事。（以后會(huì)介紹有關(guān)該職位職責(zé)的詳情）。FreshDepartmentStructure鮮食部結(jié)構(gòu)MerchandiseMerchandiseManager商品副總Note:Clubswithvolumeover$100,000aweekinMeatand$25,000aweekinBakerywillhaveoneMeatandoneBakeryFreshDepartmentAssistantManager注:每周肉類銷售額在100,000美元以上和面包部銷售額在25,000美元以上，含分別有一個(gè)肉類和一個(gè)面包部門FreshDepartmentNote:Clubswithvolumeover$100,000aweekinMeatand$25,000aweekinBakerywillhaveoneMeatandoneBakeryFreshDepartmentAssistantManager注:每周肉類銷售額在100,000美元以上和面包部銷售額在25,000美元以上，含分別有一個(gè)肉類和一個(gè)面包部門FreshDepartmentAssistantManager鮮食部副總TeamLeaderBakery部門經(jīng)理面包房TeamLeaderProduce部門經(jīng)理果蔬TeamLeaderMeat部門經(jīng)理肉類[AttachmentA] AssistantManagerAssessment[附件A]副總評(píng)估表Name姓名SS#工號(hào)#Yrs.WithCompany在公司服務(wù)年數(shù)CurrentClub#目前的會(huì)員店號(hào)AreasofExperience工作部門LastEval.Rating最后一次評(píng)估情況PerformanceCoachings指導(dǎo)情況RecommendedAsst.Mgr.Position推薦的副總職位SAM’SClubInternational山姆會(huì)員店國(guó)際部ClubManagementStructure會(huì)員店管理層結(jié)構(gòu)GeneralManagerGeneralManager總經(jīng)理FreshAssistants鮮食部副總AssistantManagerofMerchandising商品副總SupportCoach支持教練AssistantManagerofReceiving收貨部副總AssistantManagerofOperations營(yíng)運(yùn)副總AssistantManagerofSalesFreshAssistants鮮食部副總AssistantManagerofMerchandising商品副總SupportCoach支持教練AssistantManagerofReceiving收貨部副總AssistantManagerofOperations營(yíng)運(yùn)副總AssistantManagerofSales市場(chǎng)部副總SAM’SClubInternational山姆會(huì)員店國(guó)際部Membership/MarketingArea會(huì)籍辦市場(chǎng)RenewalAssociates會(huì)籍更新員工BusinessDevelopmentAssociates業(yè)務(wù)發(fā)展員工NewAdvantageAcquisitionAssociates新個(gè)人會(huì)員推廣員NewBusinessAcquisitionAssociates新商業(yè)會(huì)員推廣員工MembershipDeskAssociates會(huì)籍服務(wù)臺(tái)員工AssistantManagerRenewalAssociates會(huì)籍更新員工BusinessDevelopmentAssociates業(yè)務(wù)發(fā)展員工NewAdvantageAcquisitionAssociates新個(gè)人會(huì)員推廣員NewBusinessAcquisitionAssociates新商業(yè)會(huì)員推廣員工MembershipDeskAssociates會(huì)籍服務(wù)臺(tái)員工AssistantManagerofSales市場(chǎng)部副總TeamLeaderMarketing市場(chǎng)部主管TeamLeaderMembership會(huì)籍辦主管SAM’SClubInternational山姆會(huì)員店國(guó)際部OperationsArea營(yíng)運(yùn)部AssistantManagerofOperations營(yíng)運(yùn)副總AssistantManagerofOperations營(yíng)運(yùn)副總CoordinatorofTraining培訓(xùn)協(xié)調(diào)員AssociatesoftheArea部門員工AssociatesoftheArea員工SupervisorsofServiceAreas(Café,etc.)服務(wù)區(qū)主管(休閒廊等）SupervisorofPersonnel人力資源經(jīng)理HeadCOS高級(jí)收銀主管PeopleGreeters迎賓員CheckoutSupervisors收銀臺(tái)主管FrontEndAssociates前臺(tái)員工SupervisorofCashOffice現(xiàn)金辦主管SupervisorsofServiceAreas(Café,etc.)服務(wù)區(qū)主管(休閒廊等）SupervisorofPersonnel人力資源經(jīng)理HeadCOS高級(jí)收銀主管PeopleGreeters迎賓員CheckoutSupervisors收銀臺(tái)主管FrontEndAssociates前臺(tái)員工SupervisorofCashOffice現(xiàn)金辦主管SAM’SClubInternational山姆會(huì)員店國(guó)際部ReceivingArea收貨部AssistantManagerofReceiving營(yíng)運(yùn)副總UPCTeam庫(kù)控小組MaintenanceSupervisor維修主管ReceivingDock收貨倉(cāng)臺(tái)MaintenanceAssociates維修員工ClaimsAssistantManagerofReceiving營(yíng)運(yùn)副總UPCTeam庫(kù)控小組MaintenanceSupervisor維修主管ReceivingDock收貨倉(cāng)臺(tái)MaintenanceAssociates維修員工Claims索賠ReceivingOffice收貨辦公室SupervisorofUPCTeam庫(kù)控主管TeamLeaderReceiving收貨部門經(jīng)理SAM’SClubInternational山姆會(huì)員店國(guó)際部MerchandiseArea商品區(qū) Clubwithunder$60MillionAnnualSalesVolume年?duì)I業(yè)額超過(guò)6千萬(wàn)美元的會(huì)員店AssistantManagerofMerchandising商品副總BakeryAssociates面包房員工DeliAssociates熟食員工MeatDept.Associates肉類部員工FloorAssociates樓面員工FloorAssistantManagerofMerchandising商品副總BakeryAssociates面包房員工DeliAssociates熟食員工MeatDept.Associates肉類部員工FloorAssociates樓面員工FloorAssociates樓面員工FloorAssociates樓面員工ProduceAssociates果蔬部員工TeamLeaderProduce果蔬部主管TeamLeaderBakery面包房主管TeamLeaderCenter銷售區(qū)組長(zhǎng)TeamLeaderHardlines非食品部經(jīng)理FloorAssociates樓面員工TeamLeaderGrocery干貨部經(jīng)理FreshAssistantManager鮮食部副總TeamLeaderMeatDept.肉類主管TeamLeaderFreezer/Cooler凍品部主管FloorAssociates樓面員工TeamLeaderGrocery干貨部經(jīng)理FreshAssistantManager鮮食部副總TeamLeaderMeatDept.肉類主管TeamLeaderFre