旅游飯店服務(wù)技能大賽服務(wù)英語題庫

旅游飯店服務(wù)技能大賽服務(wù)英語題庫（分工種考核）前廳服務(wù)（一）中譯英現(xiàn)在我得問您一些問題來完成預(yù)定。（Now,I’dliketoaskyousomequestionstomakethereservation.）我們恭候您的光臨，祝您旅途愉快，布萊恩先生。（Welookforwardtoservingyou.Haveanicetrip,Mr.Bryan.）您的預(yù)定已經(jīng)確認(rèn)。還有什么可以為您效勞的嗎？(Yourreservationisconfirmed.IsthereanythingelseIcandoforyou？)我們提供免費(fèi)的機(jī)場迎送服務(wù)。（Weofferfreetransportationtoandfromtheairport.）我需要知道酒店的確切位置。（Ineedtoknowwhereaboutthehotelis.）能告訴我，酒店里有哪些設(shè)施嗎？（Couldyoutellmesomethingaboutthefacilitiesofthehotel？）我為您修改了您的預(yù)定。（I’vechangedyourreservationforyou.）我們可能忽略了一些地方。（Wemighthaveoverlookedsomepoints.）請您填寫一下入住登記表，我給您準(zhǔn)備房卡。（Pleasefillinthisregistrationcard,whileIprepareyourkeycard.）我是5053房的布萊恩先生。我要訂一部明天的車。（ThisisMr.Bryan,Room5053.Iwanttoorderataxifortomorrow.）能出示你的護(hù)照和信用卡嗎？我們需要登記資料。（MayIhaveyourpassportandcreditcard,please?Weneedthemforregistration.）您真是太好了，不過我們是不收小費(fèi)的。還是一樣謝謝您。（It’sveryniceofyou,butI’mafraidwedon’taccepttips.Thankyouallthesame.）我們提供國際直撥和國內(nèi)直撥的服務(wù)。（WeofferIDDandDDDservice,sir.）布萊恩先生，這是您的賬單，總計(jì)1500元人民幣。您要核對一下嗎？（Mr.Bryan，hereisyourbill.Ittotals1500RMB.Wouldyouliketocheckit?）如果您在下午6點(diǎn)以后退房，就需要多付一天的房費(fèi)。（Ifyoucheckoutafter6pm,you’llhavetopaythefullrate.）我們能為您做的實(shí)在太有限了。（Whatwecandoforyouistoolimited.）布萊恩先生，很抱歉聽到這樣的事情。請問出了什么問題呢？（I’msorrytohearthat,Mr.Bryan.MayIknowwhatiswrong?）“L”表示洗衣費(fèi)，而“R”表示客房送餐。（“L”standsforlaundry,and“R”MeansRoomService.）您是想安排全天還是按距離來包車。（Wouldyouliketoorderitondayplanordistanceplan?）您來拿手提袋的時(shí)候請出示取物牌。（You’reexpectedtoproducethetagwhenyoucollectyourhandbag.）（二）英譯中Youknowitisthepeakseasonnow,Mr.Bryan.Fornon-guaranteedbooking,wecanonlyholdtheroomuntil6pm.（您知道，現(xiàn)在是旺季，布萊恩先生。我們酒店對非擔(dān)保預(yù)訂只能保留到下午6點(diǎn)。）I’dliketoextendmyreservationforonemorenight.（我想將預(yù)定再延長一晚。）Onesuitcaseandonehandbag.So,alltheluggageishere.Isthereanythingvaluableorbreakableintheluggage?（一個(gè)旅行箱，一個(gè)手提袋。那么所有的行李都齊了。行李箱里沒有貴重或易碎物品吧？）WehavemassageserviceintheSpa.Youcanrelaxyourselfthere.（我們在桑拿房里有按摩服務(wù)，您在那里可以放松一下。）WehaveverygoodRoomService.Icancontactthemforyou,oryoumanydial“8”toorder.Therearealsosomedrinksandsnacksinthemini-bar.（我們有很好的送餐服務(wù)。我可以幫您聯(lián)系，或者您也可以撥打“8”來訂餐。迷你吧里面也有一些飲料和零食。）I’mafraidallking-sizebedarefull.wouldyoumindatwin-bedinstead?（恐怕我們所有的大床房都滿客了。用雙床房代替可以嗎？）Theroomkeycardisvalidby12:00o’clockofyourdeparturedate.（房卡的有效使用時(shí)段設(shè)為在您離店日期的中午12點(diǎn)。）Whatsizeofconferenceroomdoyouhaveinmind?（您想要訂多大的會(huì)議室呢？）Ifyouthinkthereisanyerrorinyourbill,wecancheckitforyou.（如果您認(rèn)為賬目有錯(cuò)誤，我們可以為您核對一下。）Shallwearrangepick-upserviceforyou,Mr.Bryan?（布萊恩先生，請問您需要我們安排接送嗎？）You’llbestayinginroom216onthesecondfloor.（您的房間是二樓的216號(hào)房。）IhaveanappointmenttoseeyourFrontOfficeManageratmiddayonMonday.（我周一中午約了你們的前臺(tái)經(jīng)理見面。）Howlongdoesittaketogettothemuseumfromthehotel？(從酒店到博物館需要多長時(shí)間呢？)Iamnothereonholiday,I’mheretowork.(我不是來這里度假的，而是來工作的。)Wehaveacomprehensivehealthcenterwithsauna.(我們有一個(gè)功能齊全的桑拿健身中心。)I’mafraidtherearenospecialfacilitiesfordisabledguests.(恐怕我們沒有供殘疾客人用的專用設(shè)施。)ThecountrycodesarelistedintheServicesDirectoryinyourroom.(國家代號(hào)列表在您房間里的服務(wù)指南上。)I’vealreadytriedtwice,butthereisstillnoresponsefromthebankterminal.(我試了兩次了，銀行終端那邊還是沒用反應(yīng)。)Thepreviousguestcheckedoutlateandyoudemandimmediateaccesstoyourroom.Sothehousekeeperdidn’thavetimetomakeuptheroom.(上一位住客退房遲了，您又要求馬上入住，所以服務(wù)員還沒有時(shí)間來整理房間。)I’llcheckitwiththedepartmentconcerned.Wouldyoumindwaitingforaminute?(我去跟有關(guān)的部門核對一下，您介意等一會(huì)兒嗎？)情景對話1.Mr.Bellowsismakingareservationoverthephone.Howdoyouintroducethedifferenttypesandstylesofroomsinthehotel?(Whatkindofroomwouldyoulike,Mr.Bellows?Wehavesinglerooms,doublerooms,suitesanddeluxesuitesinJapanese,British，Roman,Frenchandpresidentialstyles.)2.Whatshouldyousaywhenyougivetheregistrationformtotheguestasareceptionist?(Sir,hereisyourregistrationform,pleasecheckyourinformation,ifeverythingisright,pleasesignyournamehere.)3. Whentheguestwantstobookastandardroominyourhotel,butyouarenotsurewhetheryouhavearoom,whatshouldyousayasareservationassistant?(Sir,pleasewaitaminute,I’llcheckifwehavearoomavailableforyou.)4. Howdoyourespondifaguestcomplainsthatthereisanoiseinhisroom?(I’msorrytohearthat,sir.I’lltrytoarrangeanotherquietroomforyourightaway.)5. Howdoyouinformtheguestofthearrivalofhisvisitor?(AcertainMr.Zhangwantstoseeyou,sir.Heisnowwaitinginthelobby.)6.You’vehelpedtheguestcheckinattheFrontDesk.Andnowtellhimtofollowthebellboytohisroom.(Ifyouareready,thebellboywillshowyouuptoyourroom.)7.Howdoyouaskforaguest’spersonalinformationpolitely?(Excuseme.MayIhaveyourname,addressandyourtelephonenumber?)8.Howdoyougreetthechecking-inguestsattheFrontDesk?(Goodmorning.WelcometotheHotel.Doyouhaveareservation?)9.Theguestwantstoknowifhecanmakeadirectdialinternationalcallfromhisroom.Whatwouldyousaytohim?(Yes,sir.Youcanmakeadirect-dialinternationalcallfromyourroom.Pleasedial9first,andthenthecountrycode,theareacodeandfinallythetelephonenumber.)10.Whatwillyousayifthereisnoroomavailablefortheguestwhoiscallingtomakeareservation?(I’msorry,sir,butwearefullybooked.ShallIputyouonthewaitinglist?Wewillcontactyouifthereisacancellation.)二、客房服務(wù)中譯英客房服務(wù)，可以進(jìn)來嗎？（Housekeeping,MayIcomein?）女士、先生，晚上好！現(xiàn)在可以為您開夜床嗎？（Goodevening,madamandsir.

MayIdotheturndown

serviceforyounow?）對不起，打擾您了，先生。(I’msorrytodisturbyou,sir.)先生/女士，您希望我們什么時(shí)候再來？(Whattimewouldyoulikeustocomeback,sir/madam？夫人，我可以整理一下您床上的東西嗎？(MayItidyupthethingsonyourbed，madam?)先生/女士，請問有沒有要洗的衣服？（Doyouhaveanylaundry,sir/madam?）我們提供快洗服務(wù)，加收50%的加急費(fèi)。（Wehaveexpressserviceata50%extracharge.）您是要快洗服務(wù)還是當(dāng)日??？（Doyoupreferyourlaundrybyexpressserviceorreturnedonsame-day?）客房里有小冰箱/保險(xiǎn)箱。（Thereisaminibar/asafeinyourroom.）這個(gè)房間是海景房/山景房。（Theroomenjoystheocean/seaview/theviewofthehills.）每間客房都有電熱水壺。(Weprovideanelectrickettletoeveryguestroom.)如果有問題，隨時(shí)找我們。(Ifyouhaveanyquestions,pleasedon’thesitatetoletusknow.)中餐廳的營業(yè)時(shí)間是上午7點(diǎn)到晚上11點(diǎn)。（TheChineseRestaurantopensfrom7amto11pm.//Thebusiness/openinghoursfortheChineseRestaurantarefrom7amto11pm.）我馬上把轉(zhuǎn)換插頭拿來。（I’llbringtheadaptorrightaway.）馬桶水箱里沒有水了。(Thereisnowaterinthetoilettank.)空調(diào)的噪音太大了。(Theairconditionerismakingabignoise.)我們能找人修理。(Wecanhaveitfixed/repaired.)在房間上網(wǎng)是免費(fèi)的。（It’sfreetouseinternetintheroom.）我教您一下怎么使用酒店的WIFI。（LetmeshowyouhowtohowtousethehotelWIFI.）對不起，能不能再說一遍?(Sorry,butcouldyousayitagain?)英譯中Ineedonemorepillow,please.（我需要加個(gè)枕頭。）Theair-conditionerdoesn’twork.（空調(diào)壞了。）Thewatertapwasdrippingallnightlong.（水龍頭一晚上都在滴水。）TheTVsetinmyroomdoesn’tgiveclearpicture.（我房間的電視圖象不清楚。）Thereseemstobe

somethingwrongwiththetoilet．（抽水馬桶好像出了點(diǎn)毛病。）Couldyoudry-cleanthedressforme?（這條裙子可以干洗嗎？）WhencanIhavemylaundryback?（我何時(shí)能取回洗的衣服呢？）I’dlikethissweaterwashedbyhandincoldwater.(這件毛衣要用冷水手洗。)Doyouhaveasafeintheroom?Whereisit？（客房里有保險(xiǎn)箱嗎？在哪？）Sorrytohavecausedyousomuchtrouble.（很抱歉給您帶來這么多麻煩。）Localcallsmadefromthehotelroomarefree,right?（在客房里打市內(nèi)電話是免費(fèi)的，對嗎？）WhenaretheopeninghoursfortheRestaurantinthishotel?（你們酒店餐廳的營業(yè)時(shí)間是幾點(diǎn)到幾點(diǎn)呢？）CouldyoushowmehowIcangettothenearestsupermarket?(去最近的超市怎么走？)Isitpossibletorentabikehere？（酒店有自行車出租嗎？）Howlongdoesittaketofixit?（要多久才能弄好呢？）Iwouldliketohaveanadaptor.（我想要一個(gè)轉(zhuǎn)換插頭。）Iwouldliketohavearoomservice.（我想要客房送餐服務(wù)。）Myroomhasn’tbeenmadeupyet.It’salready12:00.（我的房間現(xiàn)在還沒打掃，已經(jīng)12點(diǎn)了。）HowdoIaccesstheinternetonmyphoneinthisroom?(客房里如何用手機(jī)上網(wǎng)？)We'reexpectingsomefriends.Couldyou

comebacklater?（我們在等朋友，請你稍后再來吧。）情景問答1.Iftheguestwantstomakeaninternationalcall,howwouldyoutellhim?(Dial9(orothernumber)firstandthenyourcountrycode,citycodeandthenumberyouwant.)Iftheguestcomestoyouandsayshe/shecannotopenthedoor,whatwouldyoudo?(Iwouldgowithhimtohisroomtohaveacheck.Andhavehiskeychangedifnecessary)Whentheguestasksyoutotakeherclothesforlaundrybyphone,whatwouldyousay?(IwillpickupyourlaundrysoonandmayIhaveyourroomnumber?)Whenyouaregoingtocleantheroomfortheguest,andtheguesttellsyouitisnotconvenientforhimnow,whatwouldyoudo?(I’llasktheguestwhenitwillbeconvenientandnoteitdowninthelogbook.)Whentheguestcallsthehousekeepingservicecenter,andwantsanextrapillow,whatwouldyousay?(Wewillsendonetoyouimmediately,andmayIhaveyourroomnumber?)Iftheguestcallsthehousekeepingservicecenter,andsayshe/sheisverycold,howwouldyoudo?(I’lltelltheguestthereisablanketorquiltinthecloset,orI’llsendhim/heranextrablanketorquilt.)Whenyouaregoingtomaketurn-downservicefortheguest,buttheguestisworking,whatwouldyoudo?(Iwouldasktheguestifitisoktodonow,ifnot,whenitwillbeconvenient.)Iftheguestcallstheservicecenterandsaysthebulbinhisroomisbroken,whatwouldyoudo?(I’llapologizetotheguestandtellhim/hertheelectricianwillbetheresoon.)Howwouldyouintroduceyourguestroomtotheguest?(Iwouldtelltheguestabouttheequipment,theviews,theserviceguide,andsecurityoftheguestroom)Iftheguestcomestotellyouthathisroomissmokyandhewantstochangeit.Butyoudonothaveanotherroomavailable.Whatwouldyoudotosolvetheproblem?(Iwouldfirstapologizeforitandexplainthesituationtohimandhelphimgetridofthesmellbyopeningthewindowandcleaningtheair.)三、餐廳服務(wù)中譯英一共有幾位用餐呢？（Howmanypeoplearethereinyourparty?）女士，您想訂什么時(shí)間的餐位呢?（Whattimewouldyoulikeyourtable，madam?

）先生，這個(gè)餐桌的位置可以嗎？（Willthistablebeallrightforyou,sir?）先生/女士，抱歉讓您等這么久。（Sorrytohavekeptyouwaiting,sir/madam.）先生，您的桌子已經(jīng)準(zhǔn)備好了。請隨我來。（Yourtableisready,sir.Comewithme,please.）這是菜單。服務(wù)員馬上就來。（Hereisthemenu.Thewaitresswillbewithyouinamoment.）您現(xiàn)在點(diǎn)菜嗎？（MayItakeyourordernow?）先生，點(diǎn)菜前想喝點(diǎn)什么嗎？(Wouldyoucareforadrinkbeforeyouorder,sir?)本店的素菜非?？煽?。（Weserveexcellentvegetarianfoodinourrestaurant.）紅燒魚是本餐廳的特色菜。（Sweetandsourfishisthespecialtyofthisrestaurant.）烤雞是本地最有名的菜肴之一。（RoastChickenisoneofthemostfamousdishesofthisarea.）這道菜色、香、味俱全。（Thedishlooksgood,smellsgoodandtastesgood.）清蒸雞最好趁熱吃。（Thesteamedchickenisbestwhilehot.）您用筷子還是刀叉?（Wouldyoulikechopsticksorknifeandfork?）本地啤酒的口感相當(dāng)好。想嘗嘗嗎？（Thelocalbeertastesverygood.Wouldyouliketohaveatry？）先生，你點(diǎn)的菜需要10分鐘準(zhǔn)備。（Yourorderwillbereadyin10minutes,sir.）這是餐廳奉送的。（Itisacomplimentarydish./Itisonthehouse.）對不起。我馬上去給你催一下你的菜。（I’msorry.ButI’llgotorushyourorderrightnow）您是用信用卡還是現(xiàn)金結(jié)算？（Willyoupaybycreditcardorincash?）女士，對此造成的不便，我們非常抱歉。（Weareverysorryforanyinconveniencecaused,madam.）英譯中Iwantatablewithaviewofthegarden.（我想要張能看見花園的桌子。）Whatkindoffooddoyouserveinyourrestaurant?（你們都有些什么菜？）What’syourHouseSpecialty?（你們的招牌菜是什么？）What’syourrecommendationforus?（您給我們推薦什么菜？）Howlongdoesittaketogettotheairportfromhere?（從這里到機(jī)場要多長時(shí)間？）CouldyougiveusabriefdescriptionofChinesefood?（能不能為我們簡單介紹一下中國菜？）Howlongdoyouthinkwewillhavetowait?(我們要等多久？)DoyouhaveanEnglishmenuthatIcanuse?（有英文菜單嗎？）I’mvegetarian.Idon’teatmeat.（我是素食者，我不吃肉。）Couldyourecommendsomevegetables?（有什么蔬菜推薦嗎？）Canwetastesomethingoflocalflavor?（有什么本地風(fēng)味菜嗎？）Thechickenissweetandspicy.（雞又甜又辣）Thebeefisterrificandtheserviceisgood.（牛肉棒極了,服務(wù)也很周到。）ThefriedChinesenoodleisjustwonderful.Howdoyoumakeit?（炒面真好吃。怎么做的？）Mydishiscold.Canyouheatitupforme?（菜是涼的，可以熱一熱嗎？）Passme

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saltandpepper,please.（請把鹽和胡椒遞給我。）Waiter,thisisn’twhatIordered.（服務(wù)員，這個(gè)菜不是我點(diǎn)的。）CanIhaveaglassoficewater,please?（有冰水嗎？）CanIput

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myaccount?（可以記在我的酒店賬單內(nèi)嗎？）Thebilldoesn’tlookrighttome.Howmuchdoesitcometo?（賬單好像有錯(cuò)?？偣惨嗌馘X？）情景對話Youarethewaiter/waitress,andyouwanttheguesttosignthebill,whatshouldyousay?(Wouldyoupleasesignthebill,sir/madam?