《酒店崗位英語實訓》課件Unit15 Serving in the restaurant

Warmingup:

?who:waiter/waitress?Workingplace:banquet/privateroom/restaurantServiceprogressandpracticalexpression：?Greetguests?Asktheguestifhe/shehasareservation.Doyouhaveareservation?Inwhosename?Howmanypeoplearethereinyourparty?Wheredoyouliketosit?Wouldyoulikeatablenearthewindoworatthedoororintheprivateroom??Leadtheguesttothetable.Thiswayplease.Mindyourstepsplease.Comewithmeplease.Sorryforthedelay,thankyouforwaiting.?Escorttheguestwithoutareservation.Wherewouldyouliketosit?Wouldyoulikeasmokingareaornon-smokingarea?Willthistablebeallright?Areyouexpectinganyone?Wouldyoumindsharingatablewithothers?Hereisyourtable,pleasebeseated.?Takeorders.Hereisthemenu/winelist/dessertmenu.Pleasetakeyourtime,thewaiterwillbeofyourservicesoon/Iwillbebacktotakeyourorder.Excusemesir,areyoureadytoordernow?/MayIhaveyourordernow??Servethedishes.Tabled’hotemenuAlacartemenu?Orderthedrinks.?Wouldyoulikesthtodrink,lady?Anydrinks,sir??Settlethebill.?Sayfarewell.Goodbyeandhaveaniceday!Thankyouforcoming.Wealllookforwardtoservingyouagain,sir.Hopeyouenjoyedstayingwithus.Keypoints:?Politelanguageshouldbeusedduringthewholeserviceprocess.禮貌服務語言要貫穿在整個服務流程中。?TheorderofChinesedishesTheorderofWesterndishesColddishes

Appetizer/StarterWine/Drinks

SoupHotdishes

MaincourseSoups

SidedishDesserts

DessertRiceornoodles

DrinkFruits?Howwouldyoulikeyoursteak/lamb/choptobecooked?您希望您的牛排/羊排/排骨怎么做？Blue:一成熟Rare:三成熟Medium：五成熟Medium-well：七成熟Well-done：全熟Servingprocedure1.Greettheguestse.g.Goodafternoon.WelcometoXXrestaurant.Goodevening,Mr.Wang,nicetoseeyouagain!2.Asktheguestifhe/shehasareservation.Doyouhaveareservation?Inwhosename?Howmanypeoplearethereinyourparty?若沒有預訂，wheredoyouliketosit?wouldyoulikeatablenearthewindoworatthedoororintheprivateroom?However,sometimesthetablesarefullybookedatthepeaktimewhentheguestcomeinwithoutreservation.…“therewillbeXXminsbeforeyourtableisavailable,wouldyoumindwaiting?”----youshouldsay3.LeadtheguesttothetableThiswaypls.Mindyourstepspls.Comewithmepls.Sorryforthedelay,thankyouforwaiting.4.Escorttheguestwithoutareservation.Wherewouldyouliketosit?Wouldyoulikeasmokingareaornon-smokingarea?Willthistablebeallright?Areyouexpectinganyone?Wouldyoumindsharingatablewithothers?Hereisyourtable,plsbeseated.5.Orderthedrinks.Wouldyoulikesthtodrink?Anydrinks,sir?“l(fā)ongislandicedtea”—長島冰茶

6.Takeorders.Hereisthemenu/winelist/dessertmenu.Plstakeyourtime,thewaiterwillbeofyourservicesoon/Iwillbebacktotakeyourorder.Excusemesir,areyoureadytoordernow?/mayIhaveyourordernow?7.Servethedishes.

tabled’hotemenualacartemenuWhatwouldyouliketoeat?8.Settlethebill.guest:canIhavethebill,pls?bringmethebill,pls.thebill,pls.

thepayment:incash/bycreditcard/chargeittomyroom.

it’smytreat./It’sonme./godutch9.Sayfarewell.goodbyeandhaveaniceday!thankyouforcoming.wealllookforwardtoservingyouagain,sir.hopeyouenjoyedstayingwithus.Scene1A:Whatwouldyouliketohave?B:Ihavenoidea.Doyouhaveanysuggestions?A:Howabouttryingtheirspecials?B:Allr