上汽五菱汽車股份有限公司質(zhì)量管理體系程序文件

上汽五菱汽車股份有限公司質(zhì)量管理體系程序文件上汽通用五菱汽車股份有限公司質(zhì)量管理體系程序文件SGMWQualityManagementSystemProcedureQP/SGMW8。5。06-25版本號(hào)Version#:A產(chǎn)品安全管理程序ProductSafetyManagementProcedure25—12-27發(fā)布25-12—30實(shí)施IssuedonDecember27，25ImplementedonDecember30,25上汽通用五菱汽車股份有限公司發(fā)布IssuedbySAICGMWulingAutomobileCoLtd前言Foreword本文件是上汽通用五菱汽車股份有限公司《質(zhì)量手冊(cè)》章節(jié)8。5的支持性文件，目的在于通過(guò)對(duì)公司產(chǎn)品質(zhì)量問(wèn)題進(jìn)行評(píng)估及產(chǎn)品追溯系統(tǒng)、問(wèn)題預(yù)警系統(tǒng)的建設(shè)和維護(hù)，以確保產(chǎn)品安全問(wèn)題得以快速、有效的解決和處理并滿足國(guó)家關(guān)于缺陷汽車產(chǎn)品召回管理規(guī)定的要求TheprocedureisthesupportingfileofSGMW“QulityManual"Chapter8.5Itisintendedtoensurethattheproductsafetyissuesareresolvedfastandeffectivelyandmeettherequirementsofnationalrecallmanagementregulationsondefectautomotiveproducts,throughtheevaluationsontheproductqualityissuesaswellasthedevelopmentandmaintenanceoftheproducttraceabilitysystemandpre—alarmsystem.本程序由上汽通用五菱汽車股份有限公司提出.ThisisputforwardbySGMW。本程序由上汽通用五菱汽車股份有限公司質(zhì)量部歸。ThisismanagedbySGMWQualityDept。本程序由上汽通用五菱汽車股份有限公司質(zhì)量部負(fù)責(zé)組織起草.ThisisdraftedbySGMWQualityDept。本程序主要起草人：支芝Majordraftsman:ZhiZhi本程序如出現(xiàn)文字理解歧義，以中文為準(zhǔn).Ifthereisanydifferentunderstandingtothewordsofthisprocess，pleaserefertoitsChineseversion.審核Auditedby：黃春筍會(huì)簽Signoff:梅勝軍楊劍勇袁方世群袁智軍鄧湘寧李麗明粟鴻斌蔣桂華陳成批準(zhǔn)Approvedby:姚佐平上汽通用五菱汽車股份有限公司25—12-27發(fā)布25—12-30實(shí)施1上汽通用五菱汽車股份有限公司質(zhì)量管理體系程序文件SGMWQualityManagementSystemProcedure產(chǎn)品安全管理程序ProductSafetyManagementProcedureQP/SGMW8.5。06—25（0/A）Compilingandapplicablescope,編制和適用范圍QualityDept。ThisTheprocedurecompiledby本程序由質(zhì)量部負(fù)責(zé)編制，適用于公司批量生產(chǎn)documentappliestoalltheevaluation，disposalandcontrolactivitiesunderthesituationofpossibledefects的所有整車產(chǎn)品和所銷售配件可能存在缺陷情況時(shí)existinginthecompletevehicleproductsproducedbythecompanyanditsbranch。的評(píng)估、處理和控制工作。2。Quotedstandards2弓|用標(biāo)準(zhǔn)2.1NationalQualityInspectionBureau24,No°60“DefectAutomobileProductRecall2.1國(guó)家質(zhì)量監(jiān)督檢驗(yàn)檢疫總局24年60號(hào)令《缺ManagementRegulation"陷汽車產(chǎn)品召回管理規(guī)定》2。2NationalQualityInspectionBureau(24)No。245“DefectAutomobileProductRecallInformationSystem2.2國(guó)家質(zhì)量檢驗(yàn)檢疫總局文件國(guó)質(zhì)檢質(zhì)(24)245ManagementMethods”。號(hào)《缺陷汽車產(chǎn)品召回信息系統(tǒng)管理辦法》3。Terms3。1Defect:unreasonabledangerviolatingthepeople's,術(shù)語(yǔ)bodyandpropertysafetyandcommonlyexistingina3。1缺陷：是指由于設(shè)計(jì)、制造等方面的原因在某一batchofthecompletevehiclesinthesametypeormodelduetodesign,manufacturingandotherreasons,or批次、型號(hào)或類別的整車中存在具有同一性的危及人situationnotconformingtothenationalautomotive身、財(cái)產(chǎn)安全的不合理危險(xiǎn)，或者不符合有關(guān)汽車安safetystandards.Productsafetyissue：qualityissuecausedbythe全的國(guó)家標(biāo)準(zhǔn)的情形。possibledefect,thatis,suspectdefectissue.3。2產(chǎn)品安全問(wèn)題：可能屬于缺陷的質(zhì)量問(wèn)題，即疑3.3Fieldaction：maintenanceandserviceactivitiesfortheowners.Therearethreetypesoftheactions:field似缺陷問(wèn)題。serviceactivities,specialmaintenanceactivities，3。3市場(chǎng)行動(dòng)：即對(duì)車輛用戶開(kāi)展維修服務(wù)的活動(dòng)，automobilerecallactivities3.4Fieldserviceactivity：after-salesservicemarket分為市場(chǎng)服務(wù)活動(dòng)、特殊維修活動(dòng)、汽車召回活動(dòng)三activitiesforthenon—safetyqualityissueinthesamebatchofthevehicles種類型.3。5Specialmaintenanceactivity:specialmaintenance3。4市場(chǎng)服務(wù)活動(dòng)：對(duì)同批次車輛存在的不涉及安全conductedbytheservicestationsforthevehicleduringitsregularmaintenancebecauseofthenon—safetyquality性的質(zhì)量問(wèn)題，采取售后服務(wù)市場(chǎng)活動(dòng).issuecausinglittledissatisfactioninthesamebatchof3.5特殊維修活動(dòng)：對(duì)同批次車輛存在的不涉及安全thevehicles。3。6Automobilerecall:processesofeliminatingthe性的、不易引起用戶不滿意的質(zhì)量問(wèn)題，在車輛進(jìn)行defectautomotiveproductsinthewaysofrepair,正常保養(yǎng)及維護(hù)時(shí)，ect服務(wù)站給予特殊維修。replacementorcallback，ect3.7FPT:FieldPerformanceTeam3.6汽車召回：對(duì)缺陷汽車產(chǎn)品采取修理、更換或收3.8FPE:FieldPerformanceEvaluation回等方式消除其缺陷的過(guò)程.4Responsibilities4.1ThecompanyExComisresponsibletomake3。7FPT(FieldPerformanceTeam):市場(chǎng)表現(xiàn)評(píng)估小組decisionforthefieldactionforthecompanyproduct3.8FPE(FieldPerformanceEvaluation):市場(chǎng)表現(xiàn)評(píng)估safetyissueandtoleadtheoverallcompanyautomobilerecallwork.4職責(zé)4。2QualityDepartmentistheresponsibledepartmentfor4。1公司執(zhí)委會(huì)負(fù)責(zé)對(duì)公司產(chǎn)品安全問(wèn)題進(jìn)行市場(chǎng)行theproductsafetymanagementwork，takingcareofthedevelopmentandmaintenanceoftheproducttraceability動(dòng)決策，并全面領(lǐng)導(dǎo)公司汽車召回工作.systemandpre-alarmsystemaswellastheproduct上汽通用五菱汽車股份有限公司25—12-27發(fā)布25—12—30實(shí)施2QP/SGMW8。5。06-25(0/A)safetyissueevaluationandmanagementworkflow,4.2質(zhì)量部是產(chǎn)品安全管理工作的歸部門(mén)，負(fù)責(zé)對(duì)organizingtherecallplanandcoordinatingits產(chǎn)品追溯系統(tǒng)和預(yù)警系統(tǒng)的建立與維護(hù)，產(chǎn)品安全問(wèn)implementation,contactingthenationalsuperintendentministryintermsofrecall,SAICsupervisiondeptand題評(píng)估及處理工作流程的建立與維護(hù)，必要時(shí)，組織GMAsiaPacific，andorganizingtheevaluationontheeffectivenessoftherecallwork.制定召回計(jì)劃并協(xié)調(diào)計(jì)劃的實(shí)施，負(fù)責(zé)就召回工作與TDCDepartmentisresponsibletoidentifyand國(guó)家主管部門(mén)、上汽集團(tuán)主管部門(mén)、通用亞太（GMAP）maintaintheproducttraceabilitylevel，scopeandmethod,involvedintheproductsafetyissuefield聯(lián)系，并負(fù)責(zé)組織對(duì)召回工作效果的評(píng)估.performanceevaluationandtoproposethetechnical4.3技術(shù)中心負(fù)責(zé)確定產(chǎn)品追溯等級(jí)、范圍、方式并resolutionforthequalityissueoreliminatingtheproductdefects.維護(hù)，參與產(chǎn)品安全問(wèn)題市場(chǎng)表現(xiàn)評(píng)估并提出處理質(zhì)Purchasing&SupplyChainManagement量問(wèn)題或消除產(chǎn)品缺陷的技術(shù)方面的解決方案。Departmentisresponsibletoimplementthetraceablitymanagementintheprocessesofpurchasingand4.4采購(gòu)及供應(yīng)鏈管理部負(fù)責(zé)在采購(gòu)和物流過(guò)程實(shí)施logistics,definetheamountandscopeofthedefect可追溯性管理，負(fù)責(zé)確定缺陷物料的數(shù)量及范圍，在materials,proposetheresolutionandbudgetintermsofthepartsinthespecificproductsafetyactionandensure具體產(chǎn)品安全問(wèn)題處理行動(dòng)中提出零配件方面的解thesupplyofthepartsrequiredbytheaction.決方案及預(yù)算，確保行動(dòng)所需零配件的供應(yīng)。4.5ManufacturingDepartmentisresponsibletoimplementthetraceabilitymanagementintheprocesses4.5制造部負(fù)責(zé)在產(chǎn)品制造過(guò)程實(shí)施可追溯性管理，oftheproductmanufacturingandtoproposeand負(fù)責(zé)提出對(duì)公司內(nèi)（含庫(kù)存）車輛消除缺陷的行動(dòng)方implementtheschemeandbudgetforeliminatingthedefectsofthevehiclesproducedincompany（including案及預(yù)算并組織實(shí)施。inventory）4。6SalesCompanyisresponsibleforthecollectionand4.6銷售公司負(fù)責(zé)客戶信息及售后車輛質(zhì)量信息的feedbackofthecustomers’informationandafter-sales收集和反饋，負(fù)責(zé)提出對(duì)用戶方面、媒體方面的市場(chǎng)vehiclequalityinformation,andproposeandimplementthefieldactionimplementationschemeandbudget行動(dòng)實(shí)施方案及預(yù)算并組織實(shí)施。relatedtousersandmedia。4.7總經(jīng)理辦公室負(fù)責(zé)市場(chǎng)行動(dòng)中對(duì)客戶和媒體方面4。7PresidentOfficeisresponsibleforthelegalaudittotheproposalforthefieldactionintermsofcustomers實(shí)施方案的法律審核。andmedia。4.8人力資源部負(fù)責(zé)實(shí)施市場(chǎng)行動(dòng)人力資源方面的4.8HumanResourcesDepartmentisresponsibletocoordinatethehumanresourcesforthefieldaction。協(xié)調(diào).4.9FinanceDept。implementsthefunds'deployment4。9財(cái)務(wù)部負(fù)責(zé)實(shí)施市場(chǎng)行動(dòng)所需資金的配置。requiredinthefieldaction。5Workcontent5工作內(nèi)容5.1Seediagram1fortheproductsafetymanagementflowprocess5。1產(chǎn)品安全管理流程見(jiàn)附件一。5.2Establishandcontroltheimplementationofthe5.2建立與控制實(shí)施產(chǎn)品追溯系統(tǒng)producttraceabilitysystem.5.2。1TDCdefinestheproducttraceabilityscope，and5。2。1由技術(shù)中心制定產(chǎn)品追溯范圍，將汽車零部件clarifytheautomotivepartsintotwotraceabilitylevels：accuratetraceabilityandcommontraceability。See分為“精確追溯”、“一般追溯”兩個(gè)追溯等級(jí)，具體detailsinTraceabilityPartListreleasedbyTDC。見(jiàn)技術(shù)中心發(fā)布的“追溯零部件清單”。。1Accuratetraceabilitypartsareidentifiedinpartbarcode。Implementthedetailedrequirementsin5.2。1.1精確追溯零件采用零件條形碼標(biāo)識(shí)，具體要accordancewithBarCodeManagementCriteriareleasedbyTDC.求執(zhí)行技術(shù)中心發(fā)布的“條形碼管理規(guī)范”。。2Commontraceabilitypartsareidentifiedin。2一般追溯零件采用包裝箱批次標(biāo)識(shí)，具體要containerbatch。ImplementthedetailedrequirementsintheBatchIdentificationCriteriaNoticereleasedby求執(zhí)行采購(gòu)和供應(yīng)鏈管理部發(fā)布的“批次標(biāo)識(shí)規(guī)范的Purchasing&SupplyChainManagementDept。5。2.2Purchasing&SupplyChainManagementDept通知".monitorsthesuppliers’producttraceabilitysystem，上汽通用五菱汽車股份有限公司25—12-27發(fā)布25—12-30實(shí)施3QP/SGMW8.5.06—25（0/A）implementsFirstInandFirstOutmanagementin5.2。2采購(gòu)和供應(yīng)鏈管理部對(duì)供應(yīng)商的產(chǎn)品追溯系統(tǒng)logisticprocesses，andkeepsrecordsonthecommon進(jìn)行監(jiān)控，在物流過(guò)程進(jìn)行先進(jìn)先出管理，實(shí)施一般parts’receivingtime,amountandbatch,whichwillbecorrespondinginthebatchtoWLMISsystemcomplete零件出入庫(kù)時(shí)間、數(shù)量、批次的記錄，實(shí)現(xiàn)與WLMISvehicleinformation。系統(tǒng)整車信息的批次對(duì)應(yīng)關(guān)系。5。2。3ManufacturingDept。managesandcontrolsthetraceabilityoftheinhousepartsandthemanufacturing5.2.3制造部對(duì)自制件、制造過(guò)程可追溯性進(jìn)行管理processes，implementsFIFOpartusage，andsticksthe和控制，實(shí)施先進(jìn)先出使用零件，并將精確追溯零件barcodetothecorrespondingvehicleinspectionticketwhilekeepingitinclearandcompleteform。的條形碼對(duì)應(yīng)粘帖在隨車檢測(cè)卡上，并保持條形5.2.4InCAREinspection，QualityDeptrecordsthepart碼信息的清晰、完整。barcodeinformationintotheproducttraceabilityinformationsystem,realizingtheaccuratetraceability5.2。4質(zhì)量部在對(duì)車輛進(jìn)行入庫(kù)檢驗(yàn)時(shí)，將零件條形partscorrespondence。碼信息錄入到產(chǎn)品追溯信息系統(tǒng)，實(shí)現(xiàn)精確追溯零件5。3Improvethecustomerinformationsystem.AfterSalesDept。collectsthecustomerinformationevery與的對(duì)應(yīng)關(guān)系。monthandpassesittoQualityDeptwhosedesignated5。3完善客戶信息系統(tǒng)，售后服務(wù)部每月匯總客戶信personnelwillreportthattothenationaldefectproductrecallmanagementcenterforkeepinginthearchives息傳遞至質(zhì)量部，質(zhì)量部指定人員按國(guó)家關(guān)于《缺陷basedonthecountry'srequirementsforDefect汽車產(chǎn)品召回信息系統(tǒng)管理辦法》的要求將信息報(bào)國(guó)AutomobileProductRecallInformationSystemManagementMethods。家缺陷產(chǎn)品召回管理中心存檔。5。4Improvequalityinformationcollectionandfeedback5.4完善質(zhì)量信息收集和反饋系統(tǒng)，疑似缺陷問(wèn)題的system。ImplementtheQualityInformationManagementProcedureforthefeedbackofthesuspectdefects反饋按QP/SGMW8。4.02-25《質(zhì)量信息管理程序》5.5QualityDeptorganizestherelatedpersonnelfrom執(zhí)行。TDC,After—salesServiceDept,ManufacturingDept，etctoformtheFPTforinvestigatingthesuspectproduct5。5質(zhì)量部質(zhì)量工程科組織技術(shù)中心、售后服務(wù)部、defectqualityissueandfinishingtheFPEInvestigation制造部等相關(guān)人員成立FPT，對(duì)疑似產(chǎn)品缺陷的質(zhì)量Summary.5。6IftheFPEinvestigationresultindicatesthatit’s問(wèn)題進(jìn)行調(diào)查，完成“FPE調(diào)查摘要”。necessarytotakefieldaction,QualityDeptwillorganize5.6對(duì)FPT調(diào)查的結(jié)果表明有必要采取市場(chǎng)行動(dòng)時(shí)，theresponsiblepeoplefromTDC，SalesCompany，ManufacturingDept，PurchasingandSupplyChain質(zhì)量部部長(zhǎng)組織技術(shù)中心、銷售公司、制造部、采購(gòu)ManagementDept，toreviewtheFPEInvestigation及供應(yīng)鏈管理部負(fù)責(zé)人對(duì)“FPE調(diào)查摘要"進(jìn)行評(píng)審，Summary,proposethefieldactionsuggestionandsubmitExComfordecision。提出市場(chǎng)行動(dòng)建議，提交執(zhí)委會(huì)決策。5。7Inthedefectproductrecallimplementationprocess，5。7在實(shí)施缺陷產(chǎn)品召回過(guò)程中，質(zhì)量部負(fù)責(zé)與集團(tuán)QualityDeptisresponsibletocontactthegroupsuperintendentdepartment,nationalrecall主管部門(mén)、國(guó)家召回主管部門(mén)、國(guó)家召回監(jiān)督部門(mén)的superintendentdepartment,andnationalrecall聯(lián)系及材料上報(bào)工作，具體按《缺陷汽車產(chǎn)品召回管monitoringdepartment，alsosubmitcorrelativematerials。Implementthespecificworkbasedonthe理規(guī)定》附件二、附件三、附件五的要求執(zhí)行。attachment2,3and5oftheDefectAutomobileProduct5.8制造部、采購(gòu)及供應(yīng)鏈管理部分別在其完成召回RecallManagementRegulation.5。8ManufacturingDeptandPurchasingandSupply職能范圍內(nèi)工作后七個(gè)工作日內(nèi)提交實(shí)施情況的書(shū)ChainManagementDeptrespectivelysubmititswritten面報(bào)告。implementationstatusreportswithinsevenworkdaysafterfulfillingitsrecallfunctions。5.9銷售公司在召回實(shí)施過(guò)程中，負(fù)責(zé)提供召回進(jìn)展5.9SalesCompanyisresponsibletooffertherecalldevelopmentreportsintherecallimplementation情況報(bào)告，并在召回實(shí)施完成后七個(gè)工作日內(nèi)提交實(shí)processandsubmitthewrittenimplementationstatus施情況的書(shū)面報(bào)告。reportswithinsevenworkdaysafterfinishingtherecallimplementation.6相關(guān)表式6Relatedsheet6。1表8。5。06—01市場(chǎng)表現(xiàn)評(píng)估調(diào)查報(bào)告6。1Sheet8.5。06-01FieldPerformanceEvaluationInvestigationReport上汽通用五菱汽車股份有限公司25—12-27發(fā)布25-12-30實(shí)施4QP/SGMW8。5。06-25(0/A)產(chǎn)品安全管理流程產(chǎn)品安全問(wèn)題來(lái)源：質(zhì)量表現(xiàn)評(píng)估工程師銷售公司、質(zhì)量部、技術(shù)中心、生產(chǎn)現(xiàn)按《問(wèn)題解決程FPT組織調(diào)查，填寫(xiě)FPE調(diào)查報(bào)告場(chǎng)、媒體、政府部門(mén)序》處理必要時(shí)質(zhì)量部組織相關(guān)部門(mén)負(fù)責(zé)人評(píng)審FPE調(diào)查報(bào)告，提出市場(chǎng)行動(dòng)建議執(zhí)委會(huì)決策實(shí)施特殊維修活動(dòng)實(shí)施市場(chǎng)服務(wù)活動(dòng)實(shí)施汽車召回行動(dòng)質(zhì)量部組織編制產(chǎn)品缺陷報(bào)告，報(bào)送售后服務(wù)部組織編制售后服務(wù)部組織編制市國(guó)家、集團(tuán)主管部門(mén)特殊維修活動(dòng)方案場(chǎng)服務(wù)活動(dòng)計(jì)劃質(zhì)量部組織制定召回計(jì)劃執(zhí)委會(huì)批準(zhǔn)活動(dòng)方案執(zhí)委會(huì)批準(zhǔn)市場(chǎng)服務(wù)活動(dòng)計(jì)劃執(zhí)委會(huì)批準(zhǔn)召回計(jì)劃售后服務(wù)部向質(zhì)量部售后服務(wù)部向質(zhì)量部備向國(guó)家召回主管部門(mén)備案召回計(jì)劃備案活動(dòng)方案并組織案活動(dòng)計(jì)劃并組織計(jì)劃方案的實(shí)施的實(shí)施公司各部門(mén)實(shí)施召回計(jì)劃質(zhì)量部跟蹤、檢查實(shí)施情況售后服務(wù)部向公司報(bào)售后服務(wù)部向公司報(bào)告告方案實(shí)施進(jìn)展情況，計(jì)劃實(shí)施進(jìn)展情況，并抄并抄送質(zhì)量部備案送質(zhì)量部備案質(zhì)量部向公司(必要時(shí)向國(guó)家、集團(tuán)主管部門(mén))報(bào)告工作進(jìn)展情況行動(dòng)結(jié)束后，質(zhì)量部組織效果評(píng)估活動(dòng)結(jié)束后，售后服務(wù)活動(dòng)結(jié)束后，售后服務(wù)部召回有效未達(dá)效果部向公司提交最終報(bào)向公司提交最終報(bào)告，并告，并抄送質(zhì)量部備案抄送質(zhì)量部備案質(zhì)量部向公司、國(guó)家、集團(tuán)主管部門(mén)提交最終報(bào)告問(wèn)題關(guān)閉，質(zhì)量部保存記錄圖一上汽通用五菱汽車股份有限公司25—12—27發(fā)布25-12-30實(shí)施5QP/SGMW8.5。06—25(0/A)ProductSafetyManagementProcessProductsafetyissueQualityperformanceevaluationengineeroriginatesfrom：SalesCompany，QualityDept，TDC,productionfloor,PerProblemSolvingProcedureFPTorganizestheinvestigation，fillsinFPEthemedia,governmentinvestigationreportdepartmentsAsnecessaryQualityDeptorganizesrelateddeptresponsiblepersonneltoreviewtheFPEinvestigationreportandproposesthefieldactionsuggestionsExComdecisionsImplementspecialmaintenanceImplementfieldserviceImplementthevehiclerecallactionQualityDeptcompilestheproductdefectreportandAfter—salesDeptorganizestodevelopAfter—salesDeptorganizestodevelopsubmittothenationalandgroupsuperintendentdeptthespecialmaintenanceproposalthefieldserviceactivityplanQualityDeptorganizestodeveloptherecallplanExComapprovestheproposalExComapprovesthefieldserviceactivityplanExComapprovestherecallplanSendtherecallplantothenationalAfter—salesDeptsendstheproposaltoAfter-salesDeptsendstheproposaltosupervisiondepts。forfilingQualityDeptforfilingandorganizeQualityDeptforfilingandorganizeitsimplementationitsimplementationImplementtherecallplanbythedeptsQualityDepttracksandcheckstheimplementationAfter—salesDeptreportstheproposalAfter—salesDeptreportstheimplementationstatustothecompanyandproposalimplementationstatustosendacopytoQualityDeptforfilingthecompanyandsendacopytoQualityDeptreports(thenational/SAICQualityDeptforfilingsupervisiondepts.ifnecessary)ontheworkstatusQualityDeptorganizeseffectivenessevaluationaftertherecallisfinishedWhentheactivityisover,After-salesAfter-salesDeptsubmitsthefinalreporttoDeptsubmitsthefinalreport