酒店服務(wù)指南(中英文)

深圳都酒店效勞指南深圳都酒店效勞指南10歡送下榻都酒店CenturyPlazaHotel目 錄一總經(jīng)理致辭 6頁(yè)/二、大堂效勞GRANDLOBBYSERVICES…7—9頁(yè)/1．大堂經(jīng)理AssistantManager2．問(wèn)訊∕留言Information∕Message3．預(yù)訂∕接待Reservation∕Reception4．收銀∕結(jié)賬Cashier5．外幣兌換ForeignCurrencyExchange6．信用卡CreditCard7．退房時(shí)間Check-outTime8．客房門(mén)卡RoomCard9．行李效勞LuggageService10．大堂保險(xiǎn)箱LobbySafebox11．商務(wù)中心BusinessCenter12．殘疾人士設(shè)施HandicappedFacilities13．擦鞋效勞Shoe-ShineService14．租車(chē)CarHire停車(chē)Parking行政樓層接待處ExecutiveFloorReception三、客房效勞 10—14頁(yè)/GUESTROOMSERVICES客房中心HousekeepingCenter房間清潔效勞RoomCleaning房間夜床效勞Turn-downService洗衣效勞LaundryService小酒吧Mini-Bar房間加床效勞ExtraBed送餐效勞RoomService擦鞋效勞Shoes-shineService叫醒效勞Wake-upCall10．飲用水DrinkingWater11．Telephone12．電吹風(fēng)HairDryer13．冰塊IceCube14．電熨斗/燙衣板Iron/IronBoard15．房間保密/免打攪16．失物招領(lǐng)LostAndFound17．電視節(jié)目TVChannel18．網(wǎng)絡(luò)效勞Internetservice19．空氣調(diào)整AirConditioner20．電源總開(kāi)關(guān)EnergySaver21．電源說(shuō)明PowerSupply22．無(wú)煙樓層Non-smokingfloor23．環(huán)境保護(hù)EnvironmentalProtection24．緊急狀況Emergency四、餐飲效勞 15—16頁(yè)/FOOD&BEVERAGESERVICES宴會(huì)預(yù)訂BanquetReservation大堂吧LobbyBar西餐廳WesternRestaurant行政酒廊ExecutiveLounge中餐廳ChineseRestaurant會(huì)議室ConferenceRoom送餐效勞RoomService五、健身效勞……………17頁(yè)/HEALTH&ENTERTAIMENTSERVICE桑拿Sunna游泳館SwimmingPool健身房GymnasiumCenter棋牌室ChessandMahjongRoom六、安全指南

…………………18—24頁(yè)/SAFETYDIRECTORY遵守措施來(lái)賓留意事項(xiàng)Guest’sNotices安保Safeguard火警FirePrevention火警須知Firealarmnotice七、指南 25—28頁(yè)/TELEPHONEDIRECTORY撥打客房RoomtoRoomCalls撥打外線(xiàn)OutsideCalls國(guó)內(nèi)直撥DDDCalls國(guó)際直撥IDDCalls國(guó)內(nèi)、國(guó)際直撥須知IDD&DDDServiceGuide國(guó)內(nèi)、國(guó)際長(zhǎng)途區(qū)號(hào)IDD&DDDDIRECTORY附表客房物品有償價(jià)格表… 29—30頁(yè)/都酒店熱忱歡送閣下光臨敬重的來(lái)賓：歡送您下榻深圳都酒店！您的到來(lái)，我們酒店全體員工都感到格外榮幸，此《效勞指南》為您具體介紹了飯店的各項(xiàng)效勞及設(shè)施。假設(shè)您有什么需要，請(qǐng)直接與飯店各部門(mén)聯(lián)系，我們將竭誠(chéng)為您效勞。系我們，或者填寫(xiě)“來(lái)賓意見(jiàn)表最終，期望您把在這里獲得的快活經(jīng)受告知更多的朋友，期盼您的再次光臨，感謝！深圳都酒店總經(jīng)理CenturyplazahotelDearGuest:Centuryplazahotel!Allofusareverygratefulforyourpatronageandhopeyouenjoyyourstayatourhotel.This《ServiceDirectory》willinformyouvariousserviceandfacilitiesofourhotel.Ifyouneedmorehelp,pleasecontactwithourrelevantdepartments,allofusalreadystandbyandsurelyyouwillgettheexcellentserviceatanytime.YouareourconcerninCenturyplazahotelduringyourstay.Weshalltryourbesttooffertheperfectserviceforyou.Ifthereareanymorecommentsorsuggestions,pleasecontactuspromptlyorfillinquestionnaireformonthedeskofyourroom.Wewish,duringyourstaywithus,jovialityexperiencewiseuptoyourfriendsandwehopewewillhavethepleasureofservingyouagain.

CenturyplazahotelGeneralManager大堂效勞GRANDLOBBYSERVICES大堂經(jīng)理AssistantManager TEL 5位于飯店大堂內(nèi)，24小時(shí)為您供給效勞。TheAssistantManagerinthelobbywillbeatyourserviceatanytime.問(wèn)訊∕留言Information∕Message TEL 4如您離開(kāi)飯店而需與來(lái)人或來(lái)電聯(lián)系時(shí)，請(qǐng)把您的去處及留言告之總效勞臺(tái)。YoucantellourInformationDesktheplacetogoifyouwanttobeintouchwithtelephonemessageorvisitorswhenyouareout.預(yù)訂∕接待Reservation∕Reception TEL 424小時(shí)為您供給預(yù)訂客房、住宿登記等效勞。TheFrontDeskwillprovideyouwiththeserviceofreservationandregistrationanytime.收銀∕結(jié)賬Cashier TEL 4位于大堂總效勞臺(tái)，24小時(shí)為您供給住宿期間的房費(fèi)、餐費(fèi)及其他費(fèi)用的結(jié)算效勞。It’slocatedattheFrontDeskinthelobby.Wewillprovidethe24-hourcheck-outserviceofyourfeesduringyourstay.外幣兌換ForeignCurrencyExchange TEL 816小時(shí)外幣兌換效勞。效勞時(shí)間：08：00-23：30It’slocatedatthebusinesscenter.Wewillalsoprovidetheserviceofexchangingforeigncurrency.ServiceHours：08：00am-11：30pm信用卡CreditCard TEL 4歡送您在飯店用以下信用卡：銀聯(lián)系列卡、長(zhǎng)城卡、牡丹卡、建行龍卡、金穗卡、維薩卡、萬(wàn)事達(dá)卡、運(yùn)通卡、大萊卡、JCB卡。usethefollowingcards：GreatWall,thePeony,Longcard,theGoldEar,Visa,Master,AmericanExpress,DinersclubandJCBetc.退房時(shí)間Check-outTime TEL 412：00。請(qǐng)留意：超過(guò)12：00后加收半天房租，18：00后退房按全天收費(fèi)計(jì)算。假設(shè)需延遲離店時(shí)間，請(qǐng)與總效勞臺(tái)聯(lián)系。Check-outtimeis12：00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter12：00a.mandthewholefeeifyoudoafter18：00p.m.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.客房門(mén)卡RoomCard TEL 4飯店使用安全電子門(mén)鎖。退房時(shí)請(qǐng)將門(mén)卡交與總臺(tái)收銀處。請(qǐng)留意：當(dāng)超過(guò)規(guī)定時(shí)間，門(mén)卡將不能開(kāi)鎖。您要續(xù)住，請(qǐng)到總效勞臺(tái)辦理有關(guān)手續(xù)。WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwillnotworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.行李效勞LuggageService TEL 3我們?yōu)槟┙o店內(nèi)免費(fèi)運(yùn)送或存放行李效勞。Weofferfree-of-chargeserviceofdeliveryinourhotelandleft-luggageservice.大堂保險(xiǎn)箱 LobbySafebox TEL 4店對(duì)留在客房?jī)?nèi)物品的任何損壞或遺失不負(fù)任何責(zé)任。Eachroomisfittedwithasafebox,yourvaluablebelongingsarerecommendedtobekeptinthesafe.Bytheway,thelobbyprovidesfreesafesforbiggervaluablebelongings.Thehotelmanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.商務(wù)中心 BusinessCenter TEL 8位于飯店大堂，為您供給全面的秘書(shū)效勞：中英文打字、復(fù)印、出租電腦、收發(fā)電子郵件、訂票、郵寄等效勞。效勞時(shí)間：08：00-23：30Locatedinthelobby,weprovideyouwiththecomprehensivesecretarialservice.suchastypewritinginChineseorinEnglish,Faxandcopyingservice,E-mailservice,purchasingticket,mailing,etc.ServiceHours：08：00am-11：30pm殘疾人士設(shè)施HandicappedFacilities TEL 3飯店備有輪椅車(chē)和拐杖，如需使用請(qǐng)與行李房聯(lián)系。Wealsoofferwheelchairandwalkingstick.PleasecontacttheLuggageRoomifyouneed.擦鞋效勞Shoe-ShineService擦鞋機(jī)位于大堂一樓，免費(fèi)為您供給擦鞋效勞。Locatedinthelobby.Youmaypolishyourshoesthere.租車(chē)CarHire TEL 3如需預(yù)訂的士，請(qǐng)與禮賓部聯(lián)系，飯店為閣下供給24小時(shí)效勞。PleasecontacttheConciergeifyouneedacar,theserviceisavailablefor24hours.停車(chē)Parking飯店擁有停車(chē)場(chǎng)，請(qǐng)按指定車(chē)位停放車(chē)輛。有礙車(chē)道暢通、消防、安全及專(zhuān)用泊車(chē)的車(chē)輛，如有損壞飯店不予負(fù)責(zé)。如需特地監(jiān)管的車(chē)輛，請(qǐng)告知在場(chǎng)保安員，我們將會(huì)記錄，妥處存放。Wehavetheparkingarea.Pleaseparkyourcarasshown.Wearenotresponsibleforanydamageifyouhinderthepath,fighting-fireandsecurityetc.Pleaseinformourguardifyourcarneedspecialcare.Wewillmakesomenotesandbecareforthecar.Pleasedon’tleaveyourvaluablesinthecar.Ifyouhaveones,pleaseplacetheminthesafedepositboxoftheFrontDeskinthelobby.行政樓層接待處ExecutiveFloorReception TEL 8位于飯店12層，將為行政樓層的客人供給快速入住和退房效勞。Locatedonthe12thfloor,Weprovidefastcheckin,checkoutservicefortheexecutivefloorguest.客房效勞GUESTROOMSERVICES客服中心HousekeepingServiceCenter TEL 0客房效勞中心24小時(shí)為您效勞，如有需要請(qǐng)與客房中心聯(lián)系。Wewillserveyouthewholeday.Pleasecontacthousekeepingcenterforassistance.房間清潔效勞RoomCleaning TEL 0您假設(shè)需要效勞員盡快為您清理房間，請(qǐng)將“請(qǐng)即清掃”牌掛于門(mén)外或與客房中心聯(lián)系。Hang“MakeupRoom”signboardatthedoorknoborcallhousekeeping,andthenwe’llcleanyourroomatsoonaspossible.房間夜床效勞Turn-downService TEL 0飯店為您供給每日開(kāi)夜床效勞。Wehavedoturndownserviceforyoueveryday,pleasecontacthousekeepingcenter.洗衣效勞LaundryService TEL 010：00前將要洗熨衣物放入洗衣袋，交于效勞員，可當(dāng)晚或次日上午取回衣物。飯店還供給特快洗熨效勞，詳情請(qǐng)參閱房?jī)?nèi)的洗衣單。Weofferdrycleaning,washingandpressingservice.TheRoomAttendantcomestocollectthewashingbagbefore10：00ameverydayandsenditbackinthesameday.Expressserviceisavailablealsotoyou.PleaserefertotheLaundryListinyourroom.fordetails.小酒吧Mini-Bar TEL 0額將被計(jì)入到您的賬單。如有其他需要，請(qǐng)隨時(shí)與客房中心聯(lián)系。Thereisamini-barwithmanykindsofdrinkandsnacksinyourroom.Wewillreplenishthemandthesumofchargewillberecorded.Ifyouwantanythingelse,pleasecontacthousekeepingcenter.房間加床效勞ExtraBed TEL 4飯店為您供給加床效勞。假設(shè)需要請(qǐng)與總臺(tái)聯(lián)系。Contactwithreceptiondeskforextrabedintheroomifyouneed.送餐效勞RoomService TEL 1請(qǐng)參閱《客房送餐效勞菜單效勞時(shí)間：24小時(shí)Pleasecheck《RoomServiceMenu》andcontactF&BDivision.ServiceHours：24H擦鞋效勞Shoes-shineService TEL 0聯(lián)系。Eachroomprovideshoe-shinecloth,PleaseputyourshoesintothebasketinthecabinetorcontactHousekeepingifyouneed.9．叫醒效勞Wake-upCallTEL0請(qǐng)撥“9”與總機(jī)接線(xiàn)員聯(lián)系，確定為您叫醒時(shí)間。Pleasedial“9”tocontactwiththeOperatorandconfirmyourwake-uptime.10．飲用水DrinkingWaterTEL0請(qǐng)與客房中心聯(lián)系。Thewaterfromthetapinthebathroomcanbedrunkdirectly.Youmayusetheelectronickettletoboilthewater.Pleasecontacthousekeepingforassistance.Telephone TEL 0每個(gè)房間都配備長(zhǎng)途直撥?chē)?guó)際/國(guó)內(nèi)系統(tǒng)。如要撥打長(zhǎng)途，可先參閱《效勞0”請(qǐng)總機(jī)接線(xiàn)員幫助。Everyroomisequippedwiththedirectinternationalanddomesticdialingsystem.Ifyouwanttomakealongdistancecall,pleasecheckthe《TelephoneDirectory》ordial“0”forhelp.電吹風(fēng)HairDryer TEL 0客房?jī)?nèi)備用電吹風(fēng)可供您使用。Thereisahairdryerintheroomforyou.冰塊 IceCube TEL 1客房中心可以為您供給冰塊，如有需要請(qǐng)與送餐效勞聯(lián)系。Wepreparetheicecubeforyouintheroomservice.Pleasecontactusifyouneed.電熨斗/燙衣板Iron/IronBoard TEL 0客房中心備有電熨斗和燙衣板。如有需要可打聯(lián)系。使用時(shí)，請(qǐng)留意安全。Thereareironandironboardinhousekeepingcenter.Pleasecontactusforassistance.Pleasetakecareofyourself.房間保密/免打攪 TEL 0KeeptheRoomNumberSecret/AvoidBeingDisturbedbyTelephone”與總機(jī)接線(xiàn)員聯(lián)系。Ifyou’dliketokeeptheroomnumbersecretandavoidbeingdisturbedbytelephone,please.pressthekeyof“DND”onthewallandcontacttheOperatorby“0”.失物招領(lǐng)LostAndFound TEL 0在上述期限內(nèi)無(wú)人認(rèn)領(lǐng)的物品，飯店將會(huì)自行處理。Pleasecontacthousekeeping,Ifyouhavethingslost.wewillkeepthelostthingsfor3months.Perishablegoodswillbekept3days.Weareentitledtodealwiththembeyondthedeadline.電視節(jié)目TVChannel TEL 0飯店全部客房均有遙控彩色電視，供給多種語(yǔ)言的國(guó)內(nèi)外衛(wèi)星、有線(xiàn)電視頻道。Eachroomprovidesremote-controlcolorTVwithsatellite&cablechannels.Ifyouwanttoknowtheprogramarrangement,checkplaybillplease.網(wǎng)上漫游InternetService TEL 0飯店客房為您供給無(wú)線(xiàn)及寬帶免費(fèi)上網(wǎng)效勞Theguestroomshadfixedwithbroadbandaccessandwirelessinternetalso. Youcangetontheinternetinyourroomforfree.空氣調(diào)整AirConditioner TEL 0房中心聯(lián)系。Thehotelhasthecentralair-conditioningsystem.Thereisindividualair-conditioningcontrolineveryguestroom.Forassistance,pleasecallhousekeeping.電源總開(kāi)關(guān)EnergySaver TEL 0會(huì)接通。離開(kāi)房間時(shí)，請(qǐng)別遺忘把門(mén)卡取出。ThereisanEnergySaverineachroom.Youmaygettheelectricityinsertingtheroomcardintotheswitchonthewall.Don’tforgettotakethecardwhenyouareout.電源說(shuō)明PowerSupply TEL 0220110系。為安全起見(jiàn)，請(qǐng)不要在房?jī)?nèi)私自使用電器設(shè)備和烹調(diào)設(shè)備，請(qǐng)不要使用大功率電器。Thevoltageofpowersupplyinyourroomis220Vand110V.Contactusifyouneedanadapterortransformer.electricorcookingequipmentswithoutpermissionisforbiddeninordertoguaranteeyoursafety.Pleasedon’tuseotherapplianceofhighpower.無(wú)煙樓層 Non-smokingfloor TEL 4飯店為不吸煙的來(lái)賓特別預(yù)備了無(wú)煙樓層19及21樓，為您供給清爽的住宿環(huán)境。Ourhotelspeciallypreparesnon-smokingfloorforyouonthe19th&21thfloorfortheguestswhodotsmoke.環(huán)境保護(hù) EnvironmentalProtection TEL 0用品在您住店期間每?jī)商旄鼡Q一次。Forthesakeofenvironmentalprotectionandavoidconsumingtoomuchdetergent,pleaseplacetheusedtowelsinthetowelbasket.Wewillchangethebedsheet,bedcover,pillowcaseeverytwodayduringyourstayinourhotel.緊急狀況 Emergency TEL 0如遇緊急狀況請(qǐng)聯(lián)系客房中心或總效勞臺(tái)。Ifanyemergencyhappens,pleasecontacthousekeepingcenterorfrontdesk.FOOD&BEVERAGESERVICES

餐飲效勞宴會(huì)預(yù)訂BanquetReservation TEL1飯店七層設(shè)有不同風(fēng)格的大小會(huì)議廳如您需要安排社交宴請(qǐng)請(qǐng)與餐飲預(yù)訂中心聯(lián)系。效勞時(shí)間： 07：00-21：00Wehavedifferentkindsofsmallandbigbanquethalls，locatedon7thfloor.PleasecontactF&BReservationCenterifyouneedget-togetherandrelevantpublicactivities.ServiceHours：07：00am-21：00pm大堂吧LobbyBar TEL7370飯店一樓獨(dú)特的休閑酒吧，為您供給會(huì)友、小憩之抱負(fù)去處。07：00-00：00OurLobbyBaron1stfloorisanexcellentleisureplaceforyoutomeetyourfriendsorhaveabreak.ServiceHours：07am：00-00：00pm西餐廳WesternRestaurant TEL1位于飯店負(fù)一層，供給中、西式自助早餐、午餐和晚餐，并供給24小時(shí)客房送餐效勞。效勞時(shí)間：早餐07：30-09：30 午餐11：30-13：30 晚餐17：30-21：00Locatedonthebasement,WeofferChineseandwestern-stylebuffetbreakfast,lunchanddinnerwith24hoursroomservice.行政酒廊ExecutiveLounge TEL7430位于飯店12層，為您供給各種飲品、小點(diǎn)，是您休閑、談天、休息的最正確場(chǎng)所。效勞時(shí)間：11：00-23：00Locatedonthe12thfloor,providesyouwithvariousofdrinkandsnacks.ServiceHours：11：00am-23：00pm中餐廳ChineseRestaurant TEL7378位于飯店二層，經(jīng)營(yíng)高檔“滿(mǎn)漢全席、燕、鮑、翅、海鮮等粵菜.。效勞時(shí)間：午餐11：30-13：30 晚餐17：30-21：30Locatedonthe2ndfloorofthehotel,itprovides youwithmanykindsofspecialdishesasCantonflavorsuchasAbalone,Birsnetandthesharkfin.ServiceHours：L11：30am-01：30pm S05：30pm-09：30pm會(huì)議室ConferenceRoom TEL7415位于飯店七層，10-1506個(gè)。如需使用請(qǐng)與市場(chǎng)營(yíng)銷(xiāo)部聯(lián)系。7．送餐效勞RoomServiceTEL1飯店供給房?jī)?nèi)中餐、西餐送餐效勞，詳情請(qǐng)參閱客房用餐效勞菜單。Locatedonthe7thfloor,has6Various-specificationconferenceroomswhichcanhold10to200persons.Ifyouneed,pleasecontactthe7．送餐效勞RoomServiceTEL1飯店供給房?jī)?nèi)中餐、西餐送餐效勞，詳情請(qǐng)參閱客房用餐效勞菜單。效勞時(shí)間：24小時(shí)OurOurhotelprovidesinroomWesternandChinesefoodfor24hoursaday.Pleaseref-er-ertheguestroommenutomakeyourchoiceorcontactwesternrestaurant.ServiceHours：24小時(shí)健身休閑效勞HEALTH&ENTERTAIMENTSERVICE桑拿Sunna TEL 7567位于飯店西側(cè)地下一層，供給男女賓洗浴，SPA，供給足療、按摩保健效勞，同時(shí)還設(shè)有洗浴客房供您休息效勞時(shí)間：全天Locatedonthebasement,providebathe,playingpool,andguestrooms.ServiceHours：24hours游泳館SwimmingPool TEL 7410位于飯店西側(cè)五層，水質(zhì)清亮透亮，游泳是健身和削減脂肪的最正確運(yùn)動(dòng)方式。效勞時(shí)間：07：00-21：00Locatedonthe5thfloor,providesyouwithcomfortableandspaciousenvironmentforhealth.ServiceHours：07：00am-09：00pm健身房GymnasiumCenter TEL 7410位于飯店西側(cè)五層，有氧健身器材、瑜伽，是您訓(xùn)練心肺功能的好地方。效勞時(shí)間：10：00-22：00Locatedonthe5thfloor,allkindsofexercisersequipmentandfacilitiesforyoutochoose.ServiceHours：10：00am-10：00pm棋牌室ChessandMahjongRoom TEL 位于飯店客房局部樓層，配有先進(jìn)的全自動(dòng)麻將機(jī)供您使用。需要請(qǐng)聯(lián)系前臺(tái)。效勞時(shí)間：全天Locatedonthefloor,theenvironmentiselegantandithasadvancedandautomaticMahjongmachines.ServiceHours：24hours安全指南SAFETYDIRECTORY為了使您在本飯店能快活而安全地居住，請(qǐng)您與我們合作并遵守以下措施：Toensureyouhaveapleasantstaywithus,weneedyourcooperation.Pleasedoasthefollowing:——請(qǐng)將現(xiàn)金和貴重物品存放在大堂保險(xiǎn)箱內(nèi)。Pleaseplaceyourcashandvaluablesinthesafedepositboxinthelobby.——如您不期望接聽(tīng)，請(qǐng)通知飯店效勞中心。Advisehoteloperatorifyouwanttomissyourincomingcalls.——全部飯店員工會(huì)身穿制服，胸前佩戴員工牌，否則請(qǐng)勿讓他/她進(jìn)入您的房間。Pleasenotethatonlyuniformedhotelemployeeswithnametagsarepermittedtoserveyouinguestroombyyou.——外幣兌換應(yīng)在大堂接待處，請(qǐng)勿與不相識(shí)的人員兌換外幣。ForeigncurrencyonlycanbeexchangedattheReceptionDesk.Donotexchangeyourforeigncurrencywithstrangersbyyou.——請(qǐng)勿輕信兜售免費(fèi)旅游或其他效勞的。假設(shè)常常受到這種干擾，請(qǐng)通知值班經(jīng)理。Donotacceptcallsfromstrangersofferingfreetoursandotherservices.PleasetelltheAssistantManagerifyouarebeingbotheredbythem.——假設(shè)您覺(jué)察任何疑點(diǎn)或可疑人物，請(qǐng)馬上通知大堂經(jīng)理。Ifyouseeanysuspiciouspersonsoranyqueries,pleasecontacttheAssistanceManagerimmediately.——隨身攜帶門(mén)卡時(shí)，請(qǐng)妥當(dāng)保管。請(qǐng)勿將門(mén)卡交給他人。當(dāng)離店時(shí)，請(qǐng)務(wù)必將門(mén)卡歸還總臺(tái)收銀處。Makesureyourselfwithyourroomcard.Donothandsyourroomcardtoanyotherpersonwhoisnotregisteredinyourroom.PleasereturnyourroomcardtotheCashierDeskwhenyoucheckout.——離開(kāi)房間或晚上休息前，請(qǐng)關(guān)好門(mén)窗。請(qǐng)留意本地氣候，保重身體。外出巡游，請(qǐng)注意食品衛(wèi)生和安全。Toensureyoursafety,pleaseshutthewindowsanddoorofyourroombeforedepartingorsleepingatnight.Toensureyourhealth,pleasenoticethelocalclimate,takecareofyourselfandpayattentiontothefoodsanitationandsecurity.來(lái)賓留意事項(xiàng)GuessNotices——飯店設(shè)有消防水喉、滅火器材等消防設(shè)施，請(qǐng)勿任憑動(dòng)用。Eachfloorequippedwithmodernfire-fightingequipment,Pleasedonotmovecasuallyexceptemergency.——入住時(shí)請(qǐng)出示身份證、護(hù)照或其他有效證件。Uponregistration,youarerequestedtoshowyourownidentificationcard,passportorothervalidcredentials.——請(qǐng)不要讓未登記入住的客人在您的房間過(guò)夜或轉(zhuǎn)租給其他人。Youarenotallowedtokeepunregisteredguestsinyourroomovernightorsublettheroom/bedtoanotherperson.——易燃、易爆、有毒和放射性物品請(qǐng)勿帶入飯店內(nèi)。未經(jīng)許可，制止在飯店客房?jī)?nèi)使用大功率電器燒煮食物或作其他用途。Inflammable,explosive,poisonousandradioactivearticlesarenotallowedtotakeintothehotel.Cookingorunauthorizedelectricityconnectionisnotallowedinyourrooms.——攜帶槍支、彈藥等必需登記，并按公安部門(mén)的規(guī)定由公安部門(mén)代為保管。AllfirearmsandweaponsmustberegisteredandkeptbythePublicSecurityBureau.——嚴(yán)禁賭博、嫖娼、賣(mài)淫、偷竊、吸毒、走私販私等違法犯罪活動(dòng)。Illegalactivitiesorcriminaloffencesarestrictlyforbidden,suchasgambling,prostitution,drugtakingandsmugglingetc.——如違反《中華人民共和國(guó)治安治理懲罰法ThePublicSecurityBureauhastheauthoritytotakenecessaryactioninaccordancewiththeSecurityMaintenancePenaltyRegulationsofthePRCorotherrelevantlawsincasesofviolation.——請(qǐng)勿將寵物帶入飯店。Petsarenotallowedinthehotel.——請(qǐng)勿讓您的小孩獨(dú)拘束飯店公共區(qū)域或房間內(nèi)玩耍，以免發(fā)生意外。Toavoidanyaccident,pleasetakegoodcareofyourchildrenanddonotleavethemunattendedinpublicareasorroomofthehotel.——依據(jù)公安機(jī)關(guān)的規(guī)定，全部訪(fǎng)客請(qǐng)?jiān)谕砩?1AccordingtoPublicSecurityAuthority,visitorsaretoleavetheguestroomsbefore11：00pm.安保Safeguard飯店安保人員及掩蓋公共區(qū)域的閉路監(jiān)控為您供給全天候的安全保障。為了您自身安全，請(qǐng)謹(jǐn)記在客房?jī)?nèi)鎖上雙重門(mén)鎖并在確認(rèn)訪(fǎng)客身份前方可開(kāi)門(mén)。如需任何的安保效勞請(qǐng)與大堂經(jīng)理聯(lián)系。ThesafeguardandCCTVequipmentwillensureyoursafetythewholeday.Foryoursafety,pleaseremembertolockthedoorwithdoublelocksandopenthedoorafterconfirmingtheguest’sID.Ifyouneedanysafeguardservice,pleasecontacttheassistantmanager.火警FirePrevention如遇火警，請(qǐng)千萬(wàn)不要使用電梯。飯店每個(gè)樓層都設(shè)有安全出口和緊急疏散通道。具體請(qǐng)參閱您房門(mén)后的緊急疏散通道圖，務(wù)必使用離您最近的疏散通道。Incaseoffire,donotusetheelevators.Emergencyexitsandstaircasesarelocatedoneachfloor.Thefireescapeplanstickonthebackofyourdoorindicatesyournearestemergencyexit.Pleasereadcarefully.為了防止火災(zāi)的發(fā)生，客房?jī)?nèi)制止使用明火、燒煮食物和使用大功率電器，請(qǐng)勿存放易燃易爆物品。請(qǐng)勿在床上吸煙。Pleasenotethatinordertoavoidcreatingfirehazards,cooking,openflamesandhigh-powerappliancearenotpermittedinguestrooms.Nohazardousorinflammablechemicalsmaybestoredinguestroomsandpleasedonotsmokeinbed.飯店每間客房均設(shè)有煙感報(bào)警器。當(dāng)煙霧超過(guò)確定濃度時(shí)，會(huì)自動(dòng)示警，有關(guān)人員將快速趕到現(xiàn)場(chǎng)處理。Thereisasmokesensorineachroom.Itwillautomaticallyalarmwhensmokegetstatedsolubility.ThestaffsoftheSecurityDepartmentwilldealwithitsoon.各個(gè)區(qū)域包括客房均安裝有煙感報(bào)警器和消防噴淋裝置。全部火警探測(cè)點(diǎn)均實(shí)行24小時(shí)監(jiān)視。如發(fā)生緊急狀況，飯店會(huì)通過(guò)公共播送系統(tǒng)向您通報(bào)。Thereisthemostadvancedfirealarmsysteminthehotel.Ourprofessionalfirefightercancopewithanyemergency.Thereisalarmsensitivetosmokeandfirefightingset.Allfirealarmprobesaremonitoredallthetime.Oncethereisemergency,thehotelwillnoticetheguestsbypublicbroadcastingsystem.火警須知Firealarmnotice假設(shè)您無(wú)法離開(kāi)房間Ifyoucantleavetheroom留在房間里—— 假設(shè)不能撤離，您的房間是最安全的地方。Pleasestayintheroom.It’sthesafestplace.關(guān)閉空調(diào)—— 為防止煙霧進(jìn)入您的房間，請(qǐng)將空調(diào)開(kāi)關(guān)置于“OFF”位置。Turnofftheairconditioninordertopreventthesmokediffuseintotheroom.Pleaseplacetheswitchto“OFF”.用濕的衣物塞住門(mén)縫—— 濕的毛巾、床單或毯子可以防止煙霧從門(mén)縫中進(jìn)入房間。Stuffthegapofthedoorwithwetclothessuchaswettowel,bedspreadorcarpettopreventthesmokediffuseintotheroomthroughthegapofthedoor.除去全部窗簾—— 假設(shè)不幸火災(zāi)由窗戶(hù)進(jìn)入，四周不能有任何易燃物。Removetheentirecurtain,ifthefirecomefromthewindows,thereshoulddon’tbeanycombustiblegoodsnearby.在浴缸里盛滿(mǎn)水—— 浴缸內(nèi)盛滿(mǎn)水并把垃圾桶和冰桶放在四周提水用這樣您可以快速弄濕衣物防止煙霧進(jìn)入。Thebathtubshouldbefullofwater,placetherubbishbinandicebinnearbysothattheycanbeusedtotakewater,andthusyoucanwetclothesassoonaspossibletopreventthesmoketodiffuseintotheroom.說(shuō)明您在房間—— 在窗口揮動(dòng)床單以提示消防人員您的房間有人。Showthatyouareintheroom,pleasewavethebedspreadtoshowtothefirefightersthatyouareintheroom.身體放低貼近地面—— 用一塊濕布蓋住口鼻以便呼吸。Placeyourselfontheground.Pleasecoveryourmouseandnosewithwettowelsothatyoucanbreathe.澆水—— 用垃圾桶往發(fā)燙物體的外表如墻壁、房門(mén)澆水。Sprinklewater.Pleasesprinklewatertothesurfaceofburnedgoodssuchasthewallandthedoorwithtrashbin.不要打破窗戶(hù)—— 除非迫不得已。您可能稍后需要它們阻隔濃煙。Don’tbreakthewindowunlessyouhavetodo.Maybeitcanpreventthethicksmokelater.保持冷靜—— 不要慌張，保持放松和思考。您的實(shí)際危急幾乎總是比您想象中的小。Keepcalm,relaxandthinkingabout.Theactualsituationisnotsodangerousasthatyouimagine.假設(shè)您被要求撤離房間Ifyouareaskedtoleavetheroom帶上您的房門(mén)卡—— 假設(shè)您在自己房間里，請(qǐng)帶上房門(mén)卡。Pleasetakeyourkeycardofthedoor.Ifyouareinyourroom,pleasebringyourkeycard.先摸索溫度—— 用手背摸索通向走廊的房門(mén)是涼或燙。假設(shè)房門(mén)很燙請(qǐng)勿翻開(kāi)。Pleasetrythetemperatureofthedoor.Trythedoorthroughtothecorridorwiththebackofyourhandtosurewhetheritiscoolorhot.Ifitistoohot,pleasedon’topenthedoor.假設(shè)房門(mén)不燙請(qǐng)留神翻開(kāi)—— 假設(shè)通向走廊的房門(mén)并不燙，請(qǐng)留神翻開(kāi)并留意濃煙。Ifitisnothot,pleaseopenthedoorcarefully.Ifthedoorthroughthecorridorisnothot,openitcarefullyandbecareofthethicksmoke.假設(shè)門(mén)外有明火或濃煙—— 快速關(guān)閉房門(mén)并留在房?jī)?nèi)。Ifthereisfireorthicksmoke,pleaseclosethedoorquicklyandstayintheroom.撤離時(shí)請(qǐng)貼緊墻壁—— 前往緊急出口時(shí)請(qǐng)始終貼緊墻壁假設(shè)環(huán)境黑暗或有煙霧默數(shù)通往緊急出口的房門(mén)并沿墻壁走。盡量往下走，由于起火層以下樓層的空氣較穎。Pleasemakeyourselfclosetothewallwhenleaving.Pleasemakeyourselfclosetothewallallthetimewhenyougototheemergencyexit.Ifitisdarkorthereismuchsmoke,pleasegototheemergencyexitalongthewall.Pleasegodownassoonaspossiblebecausetheaironthefloorbelowthefloorwherethefirehappenedisfresh.留神撤離——千萬(wàn)不要試圖穿過(guò)濃煙。Pleaseleavecarefully.Remembertotrythetemperaturebeforeopenthedoor.Noticeifthereisthicksmokeinthestairornot.Ifitissafe,godowntothegroundfloor.Ifthereisthicksmoke,pleasegodownalongthestairorcorridorwithoutsmoke.Becarefulnottotrytogothroughthethicksmoke.不要使用電梯—— 如遇火警，請(qǐng)勿使用電梯。Pleasedon’ttakeelevator.Ifthereisfirealarm,don’ttakeelevator.假設(shè)您覺(jué)察緊急出口被堵塞Ifyoufindthattheemergencyexitisblockedup回到您的房間—— 假設(shè)樓梯布滿(mǎn)濃煙，緊急出口變得擔(dān)憂(yōu)全，如有可能請(qǐng)返回您的房間，這是您最安全的地方。Gobacktoyourroom.Ifthecorridorisfullofthicksmokeandtheemergencyisn’tsafe,gobacktoyourroomassoonaspossible,itisthemostsafeplace.假設(shè)您覺(jué)察火災(zāi)Ifyoufindthefire通知效勞中心尋求幫助—— 如您在房間內(nèi)覺(jué)察起火或濃煙，請(qǐng)馬上通知效勞中心。Pleaseasktogethelp.Ifyoufindthefireinyourroom,pleasenoticetheservicecenterimmediately.啟動(dòng)最近的火災(zāi)報(bào)警器—— 假設(shè)您在走廊里，在走廊的每一個(gè)緊急出口四周都設(shè)有報(bào)警器，敲碎報(bào)警器玻璃后按下火警報(bào)警按鈕。Openthenearestfirealarm.Ifyouareinthecorridor,thereisafirealarmneartheemergencyexit,breaktheglassofthefire-alarmpushthefirealarmbutton.關(guān)閉起火處的門(mén)—— 如有可能，請(qǐng)關(guān)閉起火四周的每一扇門(mén)以防火災(zāi)集中。Closethedoorwherethefirehappened.Pleasecloseeverydoornearwherethefirehappenedtopreventthefirefromspreading.在不危及人身安全的狀況下熄滅火苗—— 如遇火苗，請(qǐng)使用滅火器。Extinguishthefireonconditionthatitdoesn’thurtyourself.Ifyouencounterthefire，pleaseusethefireextinguisher.逃離大火—— 假設(shè)火災(zāi)格外嚴(yán)峻，如有可能請(qǐng)撤離大樓。Escapefromtheconflagration.Ifthethereisaconflagration,pleaseleavethebuildingassoonaspossible.記得隨身攜帶房門(mén)卡—— 在撤離前記得帶上房門(mén)卡在房間內(nèi)請(qǐng)始終將房門(mén)卡放在同一處。Remembertotakethekeycardwithyou.Beforeleavingremembertotakethekeycard.Placethekeycardatthesameplaceallthetime.在通往您的房間的途中，請(qǐng)?zhí)貏e留意Onthewaytoyourroom,pleasespeciallynotice——最近的火災(zāi)緊急出口的方位。Thenearestplaceoftheemergencyexit——記住從您的房間到緊急出口共有幾扇門(mén)。Rememberthenumberofthedoorfromyourroomtotheemergencyexit.——開(kāi)啟緊急出口并檢查樓梯。Opentheemergencyexitandcheckthestairs.——最近的火災(zāi)警報(bào)裝置，滅火器及消防水管的方位。Thenearestplaceofthefirealarmset,fireextinguisherandthewaterpipeforfirefighting.Checkyourroom.——知道怎樣關(guān)閉空調(diào)。Knowhowtoturnofftheaircondition.指南TELEPHONEDIRECTORY撥打客房RoomtoRoomCalls0Ifyouwantdialtotheroom,pleasedial“0”.撥打外線(xiàn)OutsideCalls先撥“9”接通外線(xiàn)，聽(tīng)到撥號(hào)音后，接著撥打您所需要的號(hào)碼。如有疑問(wèn)，請(qǐng)與總機(jī)“0”聯(lián)系。Pleasedial“9”first.Afteryouhaveheardthedialingtone,dialthenumberyouwant.國(guó)內(nèi)直撥DDDCalls請(qǐng)先撥“9”，聽(tīng)到撥號(hào)音后，再撥地區(qū)代碼，最終撥您所需要的號(hào)碼。撥號(hào)時(shí)請(qǐng)勿停頓。例如：撥打一個(gè)北京的號(hào)碼：9 + 010 + 12345678城市編碼 您要撥打的號(hào)碼Pleasedial“0”first,thentheareacodeandwhatthenumberyouwantatlast.Donotpauseduringyourdialing.TomakeaDDDcalltoBeijingisasfollows：9 + 010 + 12345678areacode telephonenumber國(guó)際直撥IDDCalls例：撥打一個(gè)到美國(guó)的號(hào)碼：9 + 00 + 1 + 12345678國(guó)家代碼 地區(qū)代碼 您要撥打的號(hào)碼Pleasedial“0”first,thentheareacodeandwhatthenumberyouwantatlast.Donotpauseduringyourdialing.TomakeanIDDcalltoUSAisasfollows：9 + 00 + 1 + 12345678countrycode areacode telephonenumber國(guó)內(nèi)、國(guó)際直撥須知IDD&DDDServiceGuide以上效勞需加效勞費(fèi)。Servicechargeisneededfortheaboveservices.為確保避開(kāi)通話(huà)完畢后還能連續(xù)收費(fèi)，通完話(huà)后，請(qǐng)您確定將掛好。Topreventitfromhappeningthatthechargeisstillonafteryouendedthecall,makesurethetelephoneisputinrightplace.直撥最小計(jì)算單位：市內(nèi)及國(guó)際長(zhǎng)途為一分鐘，國(guó)內(nèi)長(zhǎng)途為六秒。Chargeratefordirectcallslocalcallandinternationallongdistancecallistobechargedeveryminute.Domesticlongdistancecallistobechargedeverysixseconds.撥打國(guó)內(nèi)長(zhǎng)途免費(fèi)，市內(nèi)按國(guó)家收費(fèi)標(biāo)準(zhǔn)收費(fèi)。Longdistancecallisfree.Localcallfeeistobechargedleviedonthenationalchargestandard.為了您撥打便利和詢(xún)問(wèn)8031Foryouconvenience,thecodeofChinais“86”andthecodeofthiscityis“0313”.撥打長(zhǎng)途時(shí)，請(qǐng)留神撥號(hào)，由于全部撥通均須收費(fèi)。Youhavetopayforthecallsyoudialed.Sopleasepayattentionespeciallywhenyoumakealongdistanceall.9IfyouwanttheotherswhoyouarecallingtopayforthephonebillorwanttouseaCreditcard,pleasedial“9”andcontactwiththeoperator.您需知的區(qū)域或國(guó)家編號(hào)，假設(shè)不在本指南內(nèi)，請(qǐng)您撥“0”與總機(jī)接線(xiàn)員聯(lián)系。請(qǐng)留意，某些國(guó)家或區(qū)域是沒(méi)有國(guó)際直撥效勞的。Somecountrycodesmaynotbeinthismanual,pleasedial“0”andasktheoperatorifyouwanttogivesomeonearingthere.PleasepayattentionthattherearenoIDDservicesinsomecountries.您下榻的房間，外線(xiàn)處于封機(jī)狀態(tài)，如需撥打外線(xiàn)，請(qǐng)與總機(jī)接線(xiàn)員聯(lián)系。Whenyoustayintheroom,theoutsidetelephoneserviceisclosed,pleasecontacttheOperatorifyouwanttomakeacall.假設(shè)您有任何詢(xún)問(wèn)，請(qǐng)撥“0”與總機(jī)接線(xiàn)員聯(lián)系。Dial“0”andcontacttheoperatorformoredetails.C北京C北京BeijingDD010P100000C廣州GuangzhouDD020P510000Shanghai021202300天津Tianjin022300000重慶Chongqing023400000Shenyang024110000南京Nanjing025210000Wuhan027430000成都Chengdu028610000西安Xi’an029710000邯鄲Handan0310056000石家莊Shijiazhuang0311050000保定Baoding0312071000張家口Zhangjiakou0313075000承德Chengde0314067000唐山Tangshan0315063000Langfang0316102800滄州Cangzhou0317061001衡水Hengshui0318053000邢臺(tái)Xingtai0319054000秦皇島Qinhuangdao0335066000太原Taiyuan0351030000大同Datong0352037000Zhengzhou0371450000安陽(yáng)Anyang0372455000大連Dalian0411116000長(zhǎng)春Changchun0431130000