【研究性學(xué)習(xí)】關(guān)于食堂滿意度調(diào)查結(jié)題報告

關(guān)于食堂滿意度調(diào)查結(jié)題報告小組成員：指導(dǎo)老師：課題研究背景隨著新學(xué)期的開始，我校食堂對各種飯菜種類的增加、味道的改善以及價格的調(diào)整，引起了學(xué)生們不同程度的反映，因此我組開展了此次研究性學(xué)習(xí)并對此作出相應(yīng)的分析。課題研究目標(biāo)與意義為了進(jìn)一步了解食堂服務(wù)的狀況，探求食堂服務(wù)的問題，為學(xué)校相關(guān)部門解決食堂問題獻(xiàn)言獻(xiàn)策，促進(jìn)食堂改善服務(wù)質(zhì)量，提高學(xué)生們對食堂的滿意度，切實(shí)提高學(xué)生們的生活水平，也為我校的綜合實(shí)力添籌加碼。課題實(shí)施方法與途徑1、對在學(xué)校食堂進(jìn)餐的同學(xué)們進(jìn)行口頭調(diào)查，了解大致狀況2、分別詢問各個年段不同學(xué)生對食堂的意見與評價，進(jìn)行匯總3、制作調(diào)查問卷，請?jiān)谛W(xué)生們進(jìn)行填寫并進(jìn)行總結(jié)小組成員分工安排負(fù)責(zé)主持調(diào)度：林雅茹負(fù)責(zé)材料搜集：負(fù)責(zé)調(diào)查訪問：負(fù)責(zé)過程記錄：負(fù)責(zé)材料整理：負(fù)責(zé)開題活動：負(fù)責(zé)結(jié)題活動：1.準(zhǔn)備階段2.實(shí)施階段3.結(jié)題階段課題實(shí)施過程安排1.飯?zhí)蔑埐说馁|(zhì)和量選項(xiàng)飯菜的質(zhì)和量ABC分析飯菜更新程度基本不更新1.66%偶爾71.5%經(jīng)常26.83%學(xué)生對飯?zhí)蔑埐说馁|(zhì)和量普遍評價是中下水平飯菜衛(wèi)生好2.83%不好46.67%一般50.5%飯菜的份量不夠61.36%很少35%足夠3.67%食堂飯菜口味合適程度不符合吃不慣12.27%不挑食可以接受66.16%還不錯21.17%2.飯?zhí)玫姆?wù)質(zhì)量選項(xiàng)飯?zhí)玫姆?wù)質(zhì)量ABC分析食堂用餐工具分?jǐn)?shù)0-221.5%3-572.33%6-106.16%大部分學(xué)生覺得飯?zhí)玫姆?wù)還是可以接受，可以理解。但飯?zhí)脝T工仍需要加強(qiáng)自身素質(zhì)的培養(yǎng)。食堂的通風(fēng)條件通風(fēng)條件極差33.16%通風(fēng)條件良好4.5%通風(fēng)一般62.33%服務(wù)質(zhì)量滿意度很好17%一般66.83%很差16.17%3.學(xué)生對一些情況的反映選項(xiàng)ABCD分析食堂飯菜的新鮮程度不新鮮11%一般88.5%很新鮮0.5%

同學(xué)們對此現(xiàn)象表示理解在飯?zhí)么蝻埐伺抨?duì)時間5分鐘以內(nèi)4.5%5-10分鐘38.83%十分鐘以上56.67%

大多數(shù)同學(xué)們認(rèn)為時間應(yīng)縮短一些食堂米飯的軟硬程度軟硬度適中3.83%過硬12.83%過軟21.16%有時軟有時硬62.16%食堂米飯軟硬程度應(yīng)受到重視學(xué)生對飯菜價格的評價便宜22.67%一般16.17%很貴15.5%偏貴45.67%食堂應(yīng)適當(dāng)降低部分餐飲的價格4.學(xué)生對飯?zhí)玫囊庖姾徒ㄗh衛(wèi)生問題解決建議餐具清洗不干凈；餐盤里常有油漬;筷子上經(jīng)常粘有干了的飯粒；湯匙上經(jīng)常夾有沒沖洗走的飯粒。(餐具的衛(wèi)生尤為重要，直接影響到同學(xué)們的身體健康)蔬菜類清洗不干凈。1.杜絕一次性餐具用品重復(fù)利用的現(xiàn)象，確保同學(xué)們的飲食安全。2.清洗餐具的每個環(huán)節(jié)都要抓緊，洗潔精清洗時要把油漬清除，清水沖洗時要把各種停留在餐具上的剩飯剩菜徹底沖凈。3.清洗時增加一個環(huán)節(jié):檢查清楚青菜中是否夾有包裝紙和包裝繩(蔬菜中有蟲子是很正常的，但不應(yīng)該出現(xiàn)不能食用的東西)用餐環(huán)境問題解決建議食堂餐具不干凈，有些碗筷上有飯粒桌子未擦干凈有些污漬及些許飯菜仍遺留在上面食堂環(huán)境過于悶熱安裝空調(diào)多注重食品健康問題多設(shè)窗口將碗筷清洗干凈服務(wù)問題解決建議1.很多同學(xué)反映飯?zhí)貌糠謫T工服務(wù)態(tài)度差，工作不認(rèn)真2.飯?zhí)霉┎蜁r間太短，還沒到十二點(diǎn)半就沒有飯菜可吃(在吃飯高峰期人太多，排隊(duì)打飯菜拖的時間太長)1.對飯?zhí)脝T工進(jìn)行系統(tǒng)的培訓(xùn)，以提高其思想道德修養(yǎng)和敬業(yè)精神，加強(qiáng)獎罰制度。2在各個高峰適當(dāng)增加買飯菜的人手，縮短高峰期的時間3員工素質(zhì)服務(wù)態(tài)度多加改善食物質(zhì)量問題解決建議1.早餐、午餐種類太少2.湯的種類太少，味道過淡3有些菜品吃了導(dǎo)致拉肚子1.按照同學(xué)們的需要增加早餐和午餐的種類，特別早餐的質(zhì)量和數(shù)量要抓緊2.一星期要有六種湯，每天交替推出2~3個不同的湯，注意湯的配料量與水量的搭配，根據(jù)季節(jié)變化而選擇適時的湯。3建議少用加工肉，多用天然食材4.學(xué)生對飯?zhí)玫囊庖姾徒ㄗh這次調(diào)查及分析歷時一個星期，涉及我校大部分學(xué)生，在時間和空間上的難度都十分大，我們通過討論、制作、發(fā)放、收回、統(tǒng)計(jì)和總結(jié)了一套問卷，而且最后在大家的鼎力合作下，形成了這一份有實(shí)際內(nèi)容和現(xiàn)實(shí)意義的食堂問題調(diào)查分析報告。我們衷心希望學(xué)校和食堂能夠按照學(xué)生的意愿改善服務(wù)水平、建立健全食堂的監(jiān)督和反饋體制，最后得到大家的肯定。開年工作計(jì)劃金牌銀牌銅牌請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@添加標(biāo)題添加標(biāo)題小標(biāo)題小標(biāo)題小標(biāo)題小標(biāo)題請?jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖痔砑訕?biāo)題請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里12%請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里25%請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里78%添加標(biāo)題輸入小標(biāo)題請?jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖州斎胄?biāo)題輸入小標(biāo)題工作任務(wù)分配添加標(biāo)題step1step2step3step4請?jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖至鞒虉D添加標(biāo)題請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請記錄請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請核對請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請刪減添加標(biāo)題這是文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)?1這是文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)?2這是文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)?3添加標(biāo)題step1step2step3請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字添加標(biāo)題文字請?jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖宋淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖宋淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖藨?zhàn)略行動調(diào)整添加標(biāo)題請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字01一季度請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字02二季度請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字03三季度請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字04四季度添加標(biāo)題第一名第二名第三名小標(biāo)題請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入小標(biāo)題請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入添加標(biāo)題銷售財務(wù)行政人力請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字添加標(biāo)題這是文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入這是文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入這是文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入這是文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入工作成果預(yù)期添加標(biāo)題85%這輸入簡述文字phone15%這輸入簡述文字computer添加標(biāo)題請?jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖终堅(jiān)诖颂砑游淖州斎胄?biāo)題輸入小標(biāo)題輸入小標(biāo)題輸入小標(biāo)題添加標(biāo)題請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字01準(zhǔn)備請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字02策劃請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字03準(zhǔn)備請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字04執(zhí)行請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字05總結(jié)行動1行動2行動3行動4行動5添加標(biāo)題SW0Tstrengthweaknessthreats請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請?jiān)谶@里輸入文字請opportu