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Unit1Iseefromyourresumeandapplicationthatyou'vehadquitealotofexperienceinmarketingalready.Ifyouwereinmyshoes,whatsortofqualitiesyou'dlookforinyouremployees?Adepartmentmanagerhastobeabletodoalotofthingsonyourowninitiative.Asasecretary,I'vehadtodoquitealotofpaperwork,suchashandlingreportwriting,keepingminutesatmeetings,andIseemtohaveabettermemorythanaverage.Fromthesecretary'spointofviewIthinkit'sbettertoshareanofficeroomwithherbosssothatthere'snotmuchchanceofhersuperiorforgettingtoletherknowaboutimportantmatters.ThecompanywhereIworkedisamarketingandpublicrelationscompanyandtheydoconsultantworkforforeigncompaniesinvestinginChina.IfeelthatIwouldhavemorescopeandopportunityforpersonaldevelopmentinyourcompanyandthattheworkwillbemorechallengingforme.WhatIbasicallydoistoassistthemanagerbyarrangingvisits,settingupmeetingsandpresentationsandtodealwithhiscorrespondence.TheapplicationlettercanbeasimportantastheCVinthatitoftenprovidesthefirstdirectcontactbetweenanapplicantandanemployer.Effectiveapplicationlettersexplainthereasonsforyourinterestinthespecificorganizationandidentifyyourmostrelevantskillsorexperiences.Unit2Ourcompany,establishedin1978,hasnowbecomeoneoftheleadingexportersofkitchenappliancesinourcountry.Wehave10specialistsubsidiariesathomeand6permanentrepresentativeofficesabroad.We'vealsosetupmorethan20jointventuresinthehomemarket.Weareadiversifiedcompanydealingmainlyininternationaltrade,internationaltransportation,laborexport,realestateandsoon.Wehavebeenhandlingtextilesformorethan30yearsandmaintainclosecontactwithlargemanufacturersanddistributorsinourarea.Inordertogrowrapidly,we'veformedadiversifyingstrategicalliancewhichallowsustoexpandontonewmarketareas.Wemainlytargetlocalmarkets,butwearelookingatthepossibilityofenteringtheEuropeanmarket.Thesystemofcommandofourcompanyisthatwehavethepartners,andthenwehavethreeassociatesimmediatelybelowthepartners,thatis,twopartnersatthetopandthreeassociatesdirectlybelowthem.Andthenbelowtheassociatewehaveseniorengineers,juniorengineers,drafts-personandsoonandsoforth,downtotheofficeboy.We'reayoungcompany,onlyaboutfiveyearsold.Thereareonlyabout40peopleinthecompany,splitamongstfouroffices.AsanAmericancompanyinChinawefindwehaveanadvantageoverothercompanieswhenitcomestoimportingAmericanproductsthataremarketablehereinChina.OurcompanyisaFrenchcompanyspecializinginmarketingFrenchperfumeintheChinesemarket.Unit3I'mcallingtoseeifyouhaveanytimetomeetwithmetodiscussyoursalesplannextyear.IhavesomethingveryimportanttogooverwithMr.Wang.It'surgent.Ihavetoreachhimbefore2o'clock.Ourmanageristiedupatthemoment.Ifyouleaveyournameandphonenumber,I'llhavehimcallyoubackassoonashe'savailable.WhatifIcallhimnowandtellhimthatwewanttocanceltheorder?Businesscallsareregardedasthemostimportantlinkwithcustomers.Alotofourbusinesswork,suchastakingorders,checkingprogress,contactingsuppliers,requestingandgivingadvice,andhearingcomplaints,isdonealloverthetelephone.Usingthetelephoneforcompanybusinesshasmanyadvantagesoverwritingletters.Sinceeverydayquiteafewpeopletransactbusinessoverthetelephone,establishingapositivetelephoneimageisobviouslyimportanttothesuccessofthecompany.Inabusinesscallyoudon'tneedtospendtimetalkingaroundthesubject.Justgettothepointasyouwouldinabusinessletter.Sometimessomecustomers'demandsareunreasonable.Aslongaswetrytobepolite,courteousandevendisarmingatthesametime,wecanretainevensomeoftheseindividualsasfuturecustomers.UNIT4我想訂一張8月8日從杭州飛往悉尼的單程商務(wù)艙機(jī)票。I'dliketoreserveasinglebusinessclassticketfromHangzhoutoSydneyforAugust8.看來(lái)全價(jià)商務(wù)機(jī)票是最恰當(dāng)?shù)倪x擇,因?yàn)樗休^大的彈性。Thenormalfull-farebusinessclassticketsoundsthemostappropriateoption.Itoffersmoreflexibility.請(qǐng)問這是海關(guān)嗎?我去澳大利亞旅行,該辦哪些手續(xù)?Excuseme,isthistheCustomsHouse?I'mtravellingtoAustralia.CouldyoutellmewhatproceduresIhavetofollow?我去英國(guó)旅行。請(qǐng)問可以免稅攜帶多少香煙和酒?I'mtravelingtoEngland.Couldyoutellmewhattheduty-freeallowanceisforcigarettesandliquor?我下星期一將前往法蘭克福參加法蘭克福交易會(huì)。聽說(shuō)貴賓館所有房間交易會(huì)期間就都訂滿了,但不知現(xiàn)在是否有取消的房間。如果有的話,我想訂一間單人房。I'mgoingtoFrankfurttoattendtheFrankfurttradefairnextMonday.Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek.Iwonderwhetheranyreservationshavebeencancellednow.Ifavailable,I'dliketobookasingleroom.我想預(yù)訂從5月5日到5月10日一個(gè)雙人房間。我喜歡大號(hào)床,如果可能的話。隨便問一下,房間是否有電腦插座和互聯(lián)網(wǎng)連接?I'dliketoreserveadoubleroomfrom5thMayto10th.I'dpreferaqueensizebed,ifthat'spossible.Bytheway,doesmyroomhaveacomputersocketandInternetconnection?7?我的秘書10天前以約翰?史密斯的名字向你們預(yù)訂過(guò)。也傳真發(fā)給你們旅館,訂一個(gè)兩間一套的房間,用三個(gè)晚上。MysecretarymadeareservationtendaysagointhenameofJohnSmith.Shesentafaxtoyourhoteltoreserveasuitoftworoomsforthreenights.我們要預(yù)訂一個(gè)能夠容納八九十人的會(huì)議室,要有聲音設(shè)備、投影板或屏幕,還應(yīng)備有電視機(jī)和錄像機(jī)。Wewouldliketobookaconferenceroomthatcanaccommodate80to90people,withsoundequipment,overhandboardsorscreenanditshouldbealsoequippedwithatelevisionsetandavideorecorder.我能在酒店兌換一些錢嗎?我想把一些美元兌換成當(dāng)?shù)刎泿拧=裉斓膬稉Q率-3是多少?CanIchangesomemoneyinthehotel?I'dliketochangesomeUSdollarsintolocalcurrency.What'stheexchangeratetoday?我明早7點(diǎn)要乘坐BA902航班到新加坡參加一個(gè)重要商務(wù)會(huì)議,耽誤不起的。不知你們有電話叫醒服務(wù)嗎?I'llbetakingFlightBA902at7tomorrowmorning.I'mgoingtoSingaporeforaveryimportantbusinessmeeting.Ican'taffordtomissit.Iwonderifyouhavetelephonewake-upservice.Unit5現(xiàn)在開會(huì)。在開會(huì)前,我要說(shuō)的是希望這次會(huì)議將是建設(shè)性的,并有積極的結(jié)果。Iwouldliketocallthemeetingtoorder.BeforewebeginIshouldliketosaythatIhopethemeetingwillbeconstructiveandhaveapositiveoutcome.本次會(huì)議的目的是解決最近公司改革所引起的一些財(cái)務(wù)和人事問題。Thepurposeofthismeetingistoresolvesomefinancialandpersonnelproblemswhichhavebeencausedbytherecentreformofourcompany.按照議程,我們有兩個(gè)問題要討論。第一項(xiàng)是討論管理部門有關(guān)彈性工作時(shí)間的建議,第二是有關(guān)將要到來(lái)的假日的工作安排。Wehavetwoquestionsontheagenda.Thefirstitemisadiscussionofmanagement'sproposalsonflexibleandtheseconditemistheworkarrangementforthecomingholiday.既然我們現(xiàn)在似乎不能解決這一分歧,我們能否進(jìn)行下一個(gè)問題的討論?Sincewedonotseemtobeabletoresolvethisdifferencenow,couldwemoveontothenextpoint?對(duì)不起我不完全同意你的看法。你是否可以做些改動(dòng)呢?I'msorrybutIreallydon'tquiteagreewithyouonthat.Wouldyoubepreparedtomakesomechanges?這么說(shuō),我們都同意在下個(gè)星期三的會(huì)議上再進(jìn)一步討論新產(chǎn)品開發(fā)的細(xì)節(jié)問題。如果今天沒有別的事情要談,我們就到此為止,你看怎樣?Sowe'veallagreedtodiscussthedetailsconcerningthenewproductdevelopmentatournextmeetingnextWednesday.Ifthere'snothingelsetodiscusstoday,shallwecallitaday?由于所提出的各項(xiàng)決議均已通過(guò),今天的會(huì)議結(jié)束。Sinceallproposedresolutionshavebeenpassed,themeetingwillbeclosedfortoday.舉行會(huì)議的目的是為了一個(gè)共同的目標(biāo)而把與會(huì)者的想法和建議集中起來(lái)。會(huì)議的功能有以幾個(gè)方面:解決問題、做出決定、分享信息及其他功能。Ameetingissupposedtopoolalltheparticipants'ideasandsuggestionsforacommonpurpose,whichmayfunctioninseveralwayslikesolvingproblems,makingdecisions,sharinginformationandotherkinds.一個(gè)好的準(zhǔn)備工作首先是對(duì)議事日程的主題和目標(biāo)有很好的理解;在此基礎(chǔ)上,與會(huì)者應(yīng)考慮所應(yīng)做的準(zhǔn)備工作。有時(shí)候,與會(huì)者還需要做一些調(diào)查研究以保證其在未來(lái)會(huì)議上所談看法的質(zhì)量。Agoodpreparatoryjob,firstofall,referstoagoodunderstandingofthesubjectandthegoaloftheagenda.Then,onthebasisofsuchunderstanding,theparticipantshouldthinkabouttherelevantpointstobepreparedandbroughtupatthemeeting.Sometimes,hemayneedtodosomeresearchworktoconfirmhisopinionsforthecomingmeeting.成為一名出色的會(huì)議主持人意味著他能夠很好地控制整個(gè)會(huì)議,包括對(duì)會(huì)議不同階段的控制:開始時(shí)的控制、會(huì)議進(jìn)行中的控制以及會(huì)議結(jié)束時(shí)的控制。Tobeaneffectivemeetingleadermeansoneshouldexerciseagoodcontroloverthemeeting,whichcoversdifferentstagesatameeting:controlattheverybeginning,controlduringthemeetingandcontrolattheend.Unit7我們是本國(guó)最大的紡織品進(jìn)口商之一,經(jīng)營(yíng)該商品已有二十多年歷史,往來(lái)客戶遍及世界各地。Weareoneofthelargesttextileimportersinourcountry.Wehavehandledthiscommodityformorethan20yearsandhaveconnectionsallovertheworld.我在上次交易會(huì)上看到你們精美插圖的商品目錄,對(duì)你們的水果罐頭頗感興趣。這次特地來(lái)與你們商談進(jìn)口貴公司這些產(chǎn)品的可能性。Ihadanopportunitytoseeyourwell-illustratedcataloguesonthelastfairandIamveryinterestedinyourcannedfruit.NowIhavecometodiscusswithyouthepossibilityofimportingthegoods您可以放心,我們的食品保證符合世界衛(wèi)生組織頒布的標(biāo)準(zhǔn)。YoucanrestassuredthatourfoodstuffsareguaranteedtoconformtotheWHOstandards.罐頭也是我們的主要出口產(chǎn)品,而且在其他許多國(guó)家十分暢銷。Cannedgoodsarealsoamongourmajorexportsandhavefoundafavourablereceptioninmanyothercountries.-5我們產(chǎn)品的質(zhì)量同許多其他供應(yīng)商的一樣好,而價(jià)格卻不像他們的那樣高。Thequalityofourproductsisasgoodasthatofmanyothersuppliers,whileourpricesarenotsohighastheirs.我們認(rèn)為相互理解和合作能有助于我們彼此間開展更多更好的業(yè)務(wù)。Wethinkmutualunderstandingandcooperationcanhelpusdomoreandbetterbusinesswitheachother.既然我們的經(jīng)營(yíng)范圍相同,我認(rèn)為我們將會(huì)有許多開展業(yè)務(wù)合作的機(jī)會(huì)。Sinceweareinthesamebusinesslines,Icanseetherearealotofbusinessopportunitiesforourcooperationinthefuture.你們想擴(kuò)大與我方的業(yè)務(wù)關(guān)系的愿望和我們的想法不謀而合。Yourdesiretoexpandbusinesswithuscoincideswithours.我們?cè)L問貴公司的目的是尋求一位貿(mào)易伙伴。我們很高興能與你們直接接洽。Theaimofourvisittoyourcompanyistolookforabusinesspartner,andwearegladtohaveadirectcontactwithyou.目前我們的家禽肉還未開發(fā)出較大的海外市場(chǎng)。我們主要是面向國(guó)內(nèi)市場(chǎng)。Sofarwehavenotdevelopedalargeexportmarketforourpoultry.Weprimarilyservethedomesticmarket.Unit8如果你方報(bào)價(jià)具有競(jìng)爭(zhēng)性,交貨期可接受的話,我們?cè)敢庀蚰惴接嗀洝eshallbeverygladtoplaceourorderwithyouifyourquotationiscompetitiveanddeliverydateacceptable.價(jià)格隨數(shù)量不同而有所不同。所以請(qǐng)告知你方需要的數(shù)量,以便我方報(bào)價(jià)。Thepricevariesaccordingtothequantity.Sopleasetelluswhatquantityyourequiresothatwecanworkouttheoffer.我們要訂的數(shù)量主要取決于你方的價(jià)格。Thesizeofourorderdependsgreatlyonyourprice.我想請(qǐng)你們報(bào)到紐約的最低到岸價(jià)。I'dliketohaveyourlowestquotations,CIFNewYork.很榮幸告訴你方,你們的自行車在我國(guó)很暢銷,而且市場(chǎng)需求很大。所以我們向你方詢價(jià)。Wearepleasedtoinformyouthatyourbicycleshaveareadymarketinourcountryandthereisasteadydemandforyourproductinourmarket.Sowe'dliketomakeaninquiry去年我們紡織品出口創(chuàng)記錄,今年我們努力進(jìn)一步提高質(zhì)量和設(shè)計(jì)以適應(yīng)國(guó)際市場(chǎng)的需要。-6Ourexportsoftextileslastyearreachedarecordhighandthisyearwearetryinghardtofurtherimprovethequalityanddesigntosuittheinternationalmarket.由于我方這些產(chǎn)品的存貨有限,請(qǐng)立即訂貨,切勿拖延。Asourstocksofthesegoodsarelimited,wewouldadviseyoutoplaceyourorderwithoutdelay.我方一般不給傭金。但是如果訂貨數(shù)量大,我們可以考慮。Asarulewedonotallowanycommission.Butiftheorderisasizableone,we'llconsiderit.著眼于我們將來(lái)的貿(mào)易往來(lái),我們這一次破例讓步。我們給你3%的傭金,不能再高了。Withaneyetoourfuturebusiness,we'llstretchapointthistime.We'llallowyoua3%commission.That'sthetoprate.我們相信通過(guò)你我雙方的合作,我們將很快做成大筆的生意。Webelievethroughthecooperationbetweenus,largetransactionswillbebroughttospeedyconclusion.Unit9與其他供應(yīng)商相比,我們的價(jià)格還是很優(yōu)惠的。Ourpricesstillcompareveryfavorablywiththoseofferedbyothersuppliers.我要說(shuō)的是你方價(jià)格如果不降到國(guó)際市場(chǎng)價(jià)格水平,你們就沒有希望做成生意。WhatIwanttosayisthatyou'llstandnochanceifyoudon'tbringyourpriceintolinewiththeworldmarket.我相信沒有哪個(gè)廠家會(huì)接受你的價(jià)格,因?yàn)檫@幾乎連生產(chǎn)成本也賺不回來(lái)。Ibelievenomanufacturerwouldacceptyourpricebecauseitcanhardlycoverourproductioncost.你方的價(jià)格將在我方市場(chǎng)超過(guò)所以同類產(chǎn)品的價(jià)格,這將導(dǎo)致貴公司產(chǎn)品在我市場(chǎng)上銷售的萎縮。Yourpriceforthesameproductswillbethehighestinourmarket,whichwillnodoubtresultinshrinkageofthemarketforyourproducts.正是考慮到我們的長(zhǎng)期的業(yè)務(wù)合作,我們才把上漲幅度限制在百分之二十。Itisinviewofourlong-termbusinesscooperationthatwelimittheincreaseto20%.我們希望你再考慮一下你方價(jià)格,報(bào)一個(gè)新價(jià),這樣才有可能互相讓步,達(dá)成協(xié)議。Wehopeyouwillreconsideryourpriceandmakeanewbid,sothattherecanbeapossibilityofourmeetinghalfway.-7如果訂貨量大的話,我想可以適當(dāng)讓利。Ifyouplacealargeorder,Ithinkadiscountwouldbepossible.由于最近原材料價(jià)格上漲,百分之三的折扣是我方能提供的最大的折扣。A3%discountisthebestwecanoffer,becausethepricesofrawmaterialshavegoneuplately.除非你們價(jià)格做出大的變動(dòng),否則我們成交的可能性很小。Unlessyoucanseeyourwaytoimproveyourpricesubstantially,thechancesofourclosingthedealareratherslim.為了進(jìn)一步擴(kuò)大業(yè)務(wù)往來(lái),也為了表示我們的誠(chéng)意,我方準(zhǔn)備破例減價(jià)5%。Inordertoencouragefuturebusinessandasagestureoffriendship,wearepreparedtomakethisanexceptionbyreducingourpriceby5%.Unit10我們通常支付方式是保兌的、不可撤消的信用證,憑即期匯票呈遞貨運(yùn)單據(jù)付款。Ourusualtermsofpaymentareconfirmed,irrevocableletterofcreditbysightdraftagainstpresentationofshippingdocuments.如果你方同意提前一個(gè)月裝運(yùn),我們將同意用即期信用證支付。Ifyoupromisetoeffectshipmentonemonthearlier,wewillagreetopaymentbyL/Catsight.與那些有競(jìng)爭(zhēng)性的商品相比,你們的價(jià)格偏高。但是我想,你們產(chǎn)品的質(zhì)量是可以彌補(bǔ)它的。Althoughyourpriceisonthehighsideascomparedwiththoseofrivalgoods,thequalityofyourp

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