團(tuán)隊(duì)合作-李嘉軒課件

團(tuán)隊(duì)合作WorkTeams:AnIntroduction

作家MichaelNovak在描寫籃球隊(duì)時(shí)說(shuō)，隊(duì)員們以一定的游戲形式、節(jié)奏和較高的速度運(yùn)動(dòng)著，我們不能只看到一個(gè)一個(gè)的球員，而應(yīng)看到的是整個(gè)球隊(duì)的活動(dòng)。

TheauthorMichaelNovak,inwritingaboutbasketballteams,saysthattheymoveinpatterns,inrhythmsandathighspeed.Hesaysdon’tlookatoneindividualonly,butattheteamactingtogether.

培訓(xùn)目標(biāo)/LearningObjectives組織中的工作團(tuán)隊(duì)特點(diǎn)/Explainthepopularityofworkteamsinorganization工作群體與工作團(tuán)隊(duì)的區(qū)別/Contrastworkgroupswithworkteams

建立高績(jī)效團(tuán)隊(duì)/High-performingworkteams

工作團(tuán)隊(duì)與工作群體比較ComparingWorkTeamsandWorkGroups

(圖示1/Figure1)工作團(tuán)隊(duì)/WorkTeams工作群體/WorkGroups集體績(jī)效目標(biāo)信息分享CollectivePerformanceGoalShareInformation積極的協(xié)作中立的（有時(shí)有負(fù)作用）

PositiveSynergyNeutral(SometimesNegative)個(gè)人的和共同的責(zé)任個(gè)人的IndividualandMutualAccountabilityIndividual

互補(bǔ)的技巧隨機(jī)和變化的ComplementarySkillsRandomandVaried通過(guò)共同努力，實(shí)現(xiàn)團(tuán)隊(duì)協(xié)作Aworkteamgeneratespositivesynergythroughacoordinatedeffort

工作團(tuán)隊(duì)/WorkTeam團(tuán)隊(duì)通過(guò)集體的協(xié)調(diào)努力工作，進(jìn)行積極的協(xié)作Agroupthatengagesincollectiveworkthatrequiresjointeffortandgeneratesapositivesynergy.傳統(tǒng)管理的弊端SomeAreasofWeakness——TraditionalManagementStyles1、指揮與控制/Dictatorial&Controlling2、從上而下(完全或大部分)/Topdown(Completelyormostly)3、缺少反饋機(jī)制（或無(wú)人聽）/Lackoffeedbackmechanisms(ornotlistenedto)4、重階層而非能力/Hierarchical,notmeritocracy5、不恰當(dāng)?shù)慕忉?Inadequateexplanations6、缺少可度量的目標(biāo)/Lackofmeasurablegoals7、模糊的時(shí)間限制/Vaguetimelimits8、責(zé)任與權(quán)利不對(duì)等(或不充分)/Responsibility,but(orinadequate)authority

1、靈活性/Flexibility2、有助于對(duì)變化的環(huán)境做出反應(yīng)Responsivenesstochangingenvironments3、組建、發(fā)展、重新定位以及解散速度快Speedofassembly,deployment,refocusing,anddisbandment4、工作滿意/Jobsatisfaction成功團(tuán)隊(duì)的特點(diǎn)Characteristicsofsuccessfulworkteams高效團(tuán)隊(duì)EffectiveTeams1、明確的目標(biāo)Cleargoals4、統(tǒng)一的Unifiedcommitment5、良好的溝通Goodcommunication3、相互信任Mutualtrust7、高效的領(lǐng)導(dǎo)Effectiveleadership9、外部支持Externalsupport8、內(nèi)部支持Internalsupport6、談判技能Negotiatingskills2、相關(guān)技能Relevantskills2、相關(guān)技能/Relevantskills——擁有技術(shù)技能/Possesstechnicalskills——擁有與別人一起工作的性格/Possesspersonalcharacteristicsforworkingwithothers3、相互信任/Mutualtrust——相信別人的正直、特點(diǎn)和能力/Believeinintegrity,character,andabilityofothers.

4、共同承擔(dān)Unifiedcommitment——團(tuán)隊(duì)的認(rèn)同/Identifywithteam——為團(tuán)隊(duì)目標(biāo)奉獻(xiàn)/Dedicatetoteam’sgoals——為實(shí)現(xiàn)團(tuán)隊(duì)目標(biāo)而心甘情愿/Willingnesstoapplyselftoachievegoals

6、談判技能/NegotiatingSkills——面對(duì)和解決不同情問(wèn)題的能力/Abilitytoconfrontandreconciledifferences7、高效的領(lǐng)導(dǎo)/Effectiveleadership——目標(biāo)分類/Classifygoals——提高團(tuán)隊(duì)成員的自信心/Increasemembers’self-confidence——培養(yǎng)、輔導(dǎo)與指導(dǎo)者、控制者/Coachandfacilitatorvsdirectorandcontroller

8、內(nèi)部支持/Internalsupport——培訓(xùn)、績(jī)效評(píng)估體系、激勵(lì)方案、人力資源支持/Training,evaluativeperformancemeasurementsystems,incentiveprograms,andsupportivehumanresourcesystems.

回顧與問(wèn)題討論Review&DiscussionQuestion

1、如何理解團(tuán)隊(duì)合作在諸如美國(guó)、加拿大等這樣一些高度個(gè)人主義的國(guó)家中如此迅速普及？/Howdoyouexplaintheincreasingpopularityofworkteamsinthecountries,suchastheUnitedStatesandCanada,whosenationalculturesplaceahighvalueonindividualism?

4、組織中什么時(shí)候個(gè)人單獨(dú)行動(dòng)，能比團(tuán)隊(duì)合作取得更好結(jié)果？/Whenmightindividuals,actingindependently,outperformteamsinanorganization?1、分成四~五人的小組/Breakintoteamsoffourorfive2、每個(gè)團(tuán)隊(duì)成員加入團(tuán)隊(duì)后分享他/她人的一個(gè)成功的經(jīng)驗(yàn)/Eachpersonintheteamistoshareapositiveexperienceheorshehashadwhileparticipatingonateam.

3、完成第二步后，每個(gè)團(tuán)隊(duì)成員分享他/她人的一個(gè)失敗的經(jīng)驗(yàn)/Afterstep2hascompleted,eachpersononteamistoshareanegativeexperienceheorshehashadwhileparticipatingonateam.

4、分析以下問(wèn)題的回答：Teammembersshouldnowanalyzethesharedresponses.如果有的話，團(tuán)隊(duì)成員在描述一個(gè)成功經(jīng)驗(yàn)時(shí)，你發(fā)現(xiàn)有什么共同特征？一工人失敗經(jīng)驗(yàn)?zāi)?？Whatcommoncharacters,ifany,didyouseewhenteammembersdescribedapositiveexperience?Anegativeexperience?你的團(tuán)隊(duì)將從經(jīng)驗(yàn)分享中獲取什么來(lái)設(shè)計(jì)團(tuán)隊(duì)？或者來(lái)提高團(tuán)隊(duì)的效率？Whatimplicationscanyourteamdrawfromthesesharedexperiencesforthedesignofteam?Formakingteamsmoreeffective?

團(tuán)隊(duì)建設(shè)步驟

/Stagesofteamdevelopment

激勵(lì)、委派、授權(quán)/Motivation,delegation,andempowerment團(tuán)隊(duì)類型/Typesofworkteams

經(jīng)理如