酒店專業(yè)術(shù)語

HOTELTERMINOLOGY&ABBREVIATION酒店術(shù)語與縮寫DEPARTMENT:部門1、GeneralManager:GM總經(jīng)理2、DeputyManager副總經(jīng)理3、ExecutiveOffice總經(jīng)理辦公室4、PersonnelDepartment人事部5、SalesDepartment銷售部6、PublicRelationDepartment:PR公關(guān)部7、FrontOfficeDepartment:FO前廳部8、HousekeepingDepartment:HSKP管家部9、LaundryDepartment洗衣部10、FoodandBeverageDepartment:F&B餐飲部11、AccountDepartment/FinancialDepartment財務(wù)部12、PurchasingDepartment采購部13、TrainingDepartment培訓(xùn)部14、EngineeringDepartment工程部15、SecurityDepartment保安部16、Computerroom電腦房17、Publicarea:PA公共區(qū)域18、Dutymanager值班經(jīng)理B.ADDRESS:稱呼1、GeneralManager:GM總經(jīng)理2、DepartmentHead:DH部門經(jīng)理3、Directoryofsales:DOS銷售總監(jiān)4、FrontOfficeManager:FOM前廳經(jīng)理5、AssistantFOM:AFOM前廳副經(jīng)理6、AssistantManager:AM大堂副理7、Supervisor主管8、AssistantSupervisor副主管9、Captain/ShiftLeader領(lǐng)班10、Financialcontroller:財務(wù)總監(jiān)C:FrontOfficeSection前廳各分部1、Reception:Recp(Receptionist)接待處2、Reservation:Rsvn訂房部3、Concierge/Bellcounter禮賓部4、Operator總機(jī)5、BusinessCenter:BC商務(wù)中心6、Frontofficecashier:FOC前廳收銀7、Transportation租車服務(wù)8、Mail&Information郵件及問詢D:FrontOfficeTerminology:前廳術(shù)語1、Check-in:C/I入住2、Check-out:C/O退房3、Register/pre-registration提前登記4、RegistrationCard:RC登記卡5、PassportNumber護(hù)照號碼6、Nationality國籍7、ArrivalDate:ARR抵店日8、DepartureDate：DEP離店日9、Dueout:DO預(yù)離10、RoomRate:RMRT房價11、ServiceCharge:SVCCHG服務(wù)費(fèi)12、GovernmentTax政府稅收13、SingleRoom/KingSizeBed單人房14、DoubleRoom/TwinRoom雙人房15、Suite套房16、PresidentialSuite總統(tǒng)套房17、VacantReady:VR空凈房18、OccupiedRoom:OC占用房19、OutOfOrder:OOO壞房20、OccupiedDirty:OD占用臟房21、VacantDirty:VD空房臟房22、Assign:AS分房23、MasterCard/key萬能鑰匙24、LockRoom鎖房25、DoubleLock反鎖26、Skipper跑單27、Discount:IS折扣28、Tariff房價29、Brochure小冊子30、CreditCard信用卡31、Deposit按金32、Booking預(yù)訂33、Booking-Reservation預(yù)訂34、Message留言35、Massage按摩36、Fax37、Cable電掛38、Computer電腦39、Telegram電報40、Luggage/Baggage行李41、Parcel包裹42、RoomChange換房43、SafetyBox/SafeDepositBox保險箱44、Cash現(xiàn)金45、Signature簽名式樣46、GuestFolio客單47、Traveler’sCheque(Check)旅行支票48、ForeignExchangeService外幣兌換服務(wù)49、CoffeeShop咖啡閣50、Bar酒吧51、ShoppingArcade商場52、HealthCenter健康中心53、ChineseRestaurant中餐廳54、WesternRestaurant西餐廳55、Lobby大堂56、BallRoom舞廳57、BanquetRoom宴會廳58、FunctionRoom多功能廳59、Corridor走廊60、PostCard明信片61、LetterPaper信紙62、AirMail航空郵件63、CourierMail急件64、ExpressMail快件65、AirportPick-up機(jī)場接送66、Assignment分房67、Amenity贈品68、ConnectionRoom相通房69、AdjoiningRoom相鄰房70、AdjacentRoom相鄰房71、AdvanceDeposit預(yù)付訂金72、Bill/folio賬單73、BlackList黑名單74、Calculator計算器75、Complaint投訴76、Complimentary免費(fèi)77、Commission傭金78、Non-commissionable非傭金旳79、Driveway車道80、FrontEntrance正門81、RoomKey房間鑰匙82、PigeonHole信箱83、ExtensionNumber分機(jī)號碼84、MorningCall叫醒服務(wù)85、Wake-upCall叫醒服務(wù)86、LongDistanceCall長途87、OutsideCall外線88、InternalCall/LocalCall內(nèi)部/當(dāng)?shù)?9、Cancel(Cancellation)取消90、Confirm(Confirmation):CFMD確認(rèn)91、RoomType房間類型92、WaitingList等待名單93、Sightseeing觀光94、TravelAgent旅行社95、GroupBreakfast團(tuán)體早餐96、MealCoupon餐券97、CorporateRate/CommercialRate商業(yè)客戶價格98、CorporateAccount/CommercialAccount商業(yè)客戶99、ConferenceRate會議價格100、CityMap市內(nèi)地圖101、FlightSchedule航班時刻表102、Forecast預(yù)測103、ExtraBed加床104、GuestOwnAccount自付105、GuestList客人名單106、Balance余額107、HouseAccount企業(yè)帳108、HoldforArrival預(yù)留109、Hospitality禮貌110、LightLuggage(Baggage)輕行李111、LateCharge遲退收費(fèi)112、LateC/O遲退113、Lost&Found失物認(rèn)領(lǐng)