酒店紅葡萄酒服務(wù)程序(中英文版)

精品文檔精心整理精品文檔可編輯的精品文檔POLICY&PROCEDURENo.:FBSOP/016政策與程序No.:016Date:01/01/2006日期：No.ofpage:1/2頁數(shù)：OriginatingDepartment:WesternRestaurant發(fā)布部門：西餐服務(wù)SupersedeP&PNo.:NA取代政策號碼：Subject主題：HowToServeRedWine怎樣服務(wù)紅葡萄酒POLICY目的1.1Therestaurantmanageroverseeseachphaseofserviceprovidedtothecustomers.餐廳經(jīng)理應(yīng)兼顧每一個提供給顧客的服務(wù)環(huán)節(jié)1.2DistinctiveSofitelfeature:inClassAhotels,asommelierhelpscustomerselectawine.定義索非特的特點：在酒店里員工應(yīng)幫助顧客選擇葡萄酒SCOPE范圍OperationStaff服務(wù)人員PROCEDURE程序3.1Ensurecorrectglassesareplacedonthetable確保正確的杯具擺放在餐桌上-Redwineglassshouldbeusedforred紅葡萄酒用紅葡萄酒杯，他比白葡萄酒杯大。具體樣式根據(jù)餐廳的情況而定wine,itisbiggerthanwhitewineglass,stylevariesdependingonoutlet.-ForsomespecialFrenchredwinesweareusingspecialglasses對一些特別的法國紅葡萄酒應(yīng)選用特別的酒杯3.2Collectthebottleofwinethathasbeenordered選取被點的葡萄酒-Whencollectingthewine,weshouldcheck:Name&vintagetoensurethatitcorrespondswithwhattheguesthasordered.當(dāng)取酒時應(yīng)檢查名稱，年份以確保其正確性-CheckifLabelisnotripped.檢查酒標(biāo)是否有破損-Bottleisclean.酒瓶干凈3.3Presentthebottleinfullname酒瓶展示–fromtherighthandside在右手邊進行3.3Holdingtheneckofthebottlewithyourhandfirmly,anglethebottleandcutthefoilbelowit右手牢牢的握住瓶頸，傾斜酒瓶，割去錫皮-Thefoilcutshouldbecleancutandbelowthelipontheneckofthebottle割去錫皮時應(yīng)在瓶頸處的瓶蓋處-Wheninsertingthecorkscrew,weshouldholdthebottlefirmlyandbytheneck在插入酒鉆時應(yīng)注意牢牢的握住瓶頸。3.4Utilizingthelevelextractthecorkslowlywithoutpoppingit.利用杠桿的力量將木塞慢慢取出-Becarefulnottobreakthecork注意不要折斷木塞-Slowlyuntil1/2inchfromtheendofthecorktakebetweenfingerandthumbandextractgentlyensuringnottopopthecork慢漫的直到距木塞底部1/2英寸處用大拇指和食指將木塞取出注意不要發(fā)出響聲POLICY&PROCEDURENo.:FBSOP/100政策與程序No.:Date:01/01/2006日期：No.ofpage:2/2頁數(shù)：OriginatingDepartment:Food&Beverage發(fā)布部門：SupersedeP&PNo.:NA取代政策號碼：Subject主題：HowToOpenandServeRedWine怎樣開啟及服務(wù)紅葡萄酒3.5Wipetheneckofthebottlewiththecork擦拭瓶口-Wewipetheneckofthebottletoremovethedebris/sediment我們擦拭瓶口是為了除去碎屑3.6Theserviceclothisfoldedintoapadandplacedalongthepalmoftherighthand,theendofwhichisfreetofoldaroundthebottomofthewinebottle服務(wù)巾疊好，部分放在右手掌中，剩余部分包裹葡萄酒瓶底部-Wraptheclotharoundthebottletopreventdripofwine服務(wù)巾包裹葡萄酒瓶底部是防止酒滴出3.7Giveatasteofwinetothehost.Pouronlyassmallamountofwineintotheglassforthispurpose,fromtherighthandside在右手邊給主人倒酒品嘗，僅僅倒一點-Pouratasteofwineforhosttotraytocheck:Thewineisofgoodquality.給主人倒酒品嘗是為了檢查酒質(zhì)-Whenpouringthewine,youshouldensure:Bottlefirmlyheld.Labelfacingcustomer.Neckofbottledoesn'ttouchglass在倒酒時必須確保：酒瓶握牢，酒標(biāo)對客，瓶頸不碰到酒杯3.8Waitforthehost'ssignthatitistohissatisfaction等候主人表示他的滿意-Thehostnormallyindicatesthewineistohissatisfactionbythat:Hewillsayso.Nod/acknowledge主人通常會用一些方法表示他的滿意：語言，點頭，手式3.9Serveladiesfirst,thengentlemenandhostlast,alwayscommencingfromthehost'sright&progressinganti-clockwise.先女士后男士，主人最后。自主人右手開始逆時針進行FillglasseshalffullTwistthebottleasyoufinishpouring-1/2twistclockwise每杯倒五成滿，在倒酒時注意收瓶時旋轉(zhuǎn)半周-Whenservingtheguests,youshouldfollowtheorder:Ladiesfirstinorderofseniorityanti-clockwise.Gentlemennextinorderofseniority.Gentlemennextinorderofseniority.Thehostshouldbeservedlast當(dāng)服務(wù)顧客時應(yīng)遵循的原則：先女士后男士，主人最后-1/2twistclockwise旋轉(zhuǎn)半周-Catchanydrips防止酒滴落精品文檔精心整理精品文檔可編輯的精品文檔酒店客房衛(wèi)生標(biāo)準(zhǔn)?Performgeneralcleaningandtrackingonaquarterlybasis.執(zhí)行每季度計劃衛(wèi)生和跟蹤?Thecarpetmustbeshampooedandallcarpetedgesfreefromdustanddebris.地毯必須清洗，所有地毯邊緣必須吸塵和無雜物?Allhighsurfacesmustbedust-free.所有的表面必須無灰塵?Mattresspads,duvet,andbedspreadsmustbereplacedwithcleanandfreshitems.床墊、被子和床罩必須更換為干凈的。?Mattressmustberotated床墊必須翻轉(zhuǎn)?Wallsmustbewashed.墻紙必須清洗?Windowsmustbecleanedinsideandoutside.窗子必須里外清潔?Thebathroomventmustberemovedandcleaned.衛(wèi)生間風(fēng)口必須摘下清洗?Upholsteryanddrapesmustbevacuumedandstain-free.室內(nèi)窗簾必須吸塵和無污漬。?Thetracksfortheclosetdoor,slidingwindows,anddoormustbecleaned.壁櫥門的滑軌道，窗軌和門必須清潔?Theroommustbeodor-free.房間必須沒有異味MaidsBasket:清潔籃：nUsebasketinsteadoftrolleytogiveguestdeepimpressionofourservice.用清潔籃代替手推車會讓我們的服務(wù)給客人留下較深的印象。Eac