酒店房務(wù)總監(jiān)工作崗位描述（中英文）

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按酒店的要求，記錄安全事故和意外事故

KeyTasksKey

主要任務(wù)Competencies主要能力

highperformancestandardsandpursuingaggressivegoalsDriveFor

通過(guò)設(shè)立較高的成績(jī)標(biāo)準(zhǔn)并追求積極進(jìn)取的目標(biāo)，力爭(zhēng)達(dá)到優(yōu)秀的Results標(biāo)準(zhǔn)

關(guān)注結(jié)果

responsibilityforachievingbusinessresultsandpersevereCopyrightInterContinentalHotelsGroupLastUpdated:August23,2023

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despiteobstacles

爭(zhēng)取每時(shí)每刻的進(jìn)步并為達(dá)到營(yíng)業(yè)結(jié)果負(fù)責(zé)，不管障礙有多少都要堅(jiān)持thebusinessCourageand

運(yùn)用自己的優(yōu)勢(shì)使酒店取得成功ConvictionTakecalcula勇氣和信念勇于承受風(fēng)險(xiǎn)othersandquestionyourownassumptions勇于提出建設(shè)性的觀點(diǎn)和想法，澄清假設(shè)創(chuàng)新思維

Takepersonalownershipfora積極主動(dòng)的行動(dòng)

externalmarketplaceandinquireaboutunderlyingaspectsofthebusiness

尋求內(nèi)部和外部的市場(chǎng)定額獲取更多的生意

ndingestablishthedifferentfactsaffectingthebusinesstheMarket收集全面的資源信息獲取生意了解市場(chǎng)thebusinessandkeepyourknowledgeuptodateincludinglegislativeinformation

明確和更新全面的合法信息CopyrightInterContinentalHotelsGroupLastUpdated:August23,2023

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ordertovisualizethewayforward思維寬廣Strategic

ordertomaximizemarketopportunitiesInnovation預(yù)見(jiàn)性和創(chuàng)新的觀點(diǎn)以擴(kuò)大市場(chǎng)策略性的思維和創(chuàng)新whichwillbenefitthebusiness識(shí)別有利生意的需要customersandguestsinordertoexceedtheirneeds與酒店內(nèi)外客人建立并保持良好關(guān)系

theirexpectations顧客關(guān)注了解預(yù)知并滿足客人需求withinternalandexternalcustomers創(chuàng)造積極的酒店形象遵守酒店品牌標(biāo)準(zhǔn)standardsandprocedureswhichareusedeffectivelyfortrainingpurposes

確保下屬熟知酒店的政策和程序。

interestsofindividualsandusethisknowledgetomotivateUnderstandingpeople

觀測(cè)員工的行為表現(xiàn)鼓舞整個(gè)團(tuán)隊(duì)People了解員工

CopyrightInterContinentalHotelsGroupLastUpdated:August23,2023

Page7of9andusethistotakeinitiatives熟知人力資源市場(chǎng)的趨向

Regularlythebusinessandotherorganizationssuchascustomersand

suppliersandusethisknowledgetopredictsituationsandWorkingwithininfluenceoutcomesOrganizations

和生意伙伴和其他相關(guān)組織保持良好關(guān)系獲取預(yù)見(jiàn)性資料緊湊聯(lián)系組織andadaptyouractionstoinfluenceotherstoachieveresults靈活和成熟的管理以達(dá)到成效ofConduct

履行洲際酒店集團(tuán)的政策和程序

Promoteyourideopinionofsubordinatesandovercomeresistance

有力倡導(dǎo)觀點(diǎn)，并勸說(shuō)下屬接受看法，并能克復(fù)其間的阻力Impactand影響力beneficialsolutionstoproblems建立探討相互協(xié)商機(jī)制解決問(wèn)題businessobjectivesLeadingtoWin勉勵(lì)推動(dòng)整個(gè)團(tuán)隊(duì)邁向成功邁向成功andcommitment

溝通酒店目標(biāo)積極的承受義務(wù)Motivateabroad