郵輪客艙備用品的有效控制

職業(yè)教育國(guó)際郵輪乘務(wù)管理專業(yè)教學(xué)資源庫(kù)《郵輪客艙服務(wù)與管理》雙語版郵輪客艙備用品的有效控制學(xué)校：湖北科技職業(yè)學(xué)院授課老師：楊國(guó)麗知識(shí)目標(biāo)：理解郵輪客艙不同種類艙房備用品配備標(biāo)準(zhǔn)的制訂依據(jù)KnowledgeGoal:Understandthebasisforthepreparationofsparepartsfordifferenttypesofcabinincruiseship技能目標(biāo)：掌握郵輪客艙備用品管理的“三級(jí)控制”方法SkillGoal:Masterthe"three-levelcontrol"methodofcruisecabinsparepartsmanagement.素質(zhì)目標(biāo)：學(xué)會(huì)溝通，合理權(quán)衡郵輪經(jīng)營(yíng)成本和游客服務(wù)需求QualityGoal:Learntocommunicateandreasonablyweighcruiseoperatingcostsandvisitorserviceneeds.學(xué)習(xí)目標(biāo)LearningGoals知識(shí)點(diǎn)KnowledgePoints知識(shí)點(diǎn)一：郵輪不同艙房備用品配備標(biāo)準(zhǔn)的制訂依據(jù)KnowledgePoint1:Thebasisforformulatingthestandardofsparepartsfordifferentcabinsofcruiseships知識(shí)點(diǎn)二：郵輪客艙備用品總配備量和各分發(fā)點(diǎn)配備量KnowledgePoint2:Totalprovisionofsparepartsforcruisecabinsandquantityofeachdistributionpoint.知識(shí)點(diǎn)三：郵輪客艙備用品日常管理的“三級(jí)控制”方法KnowledgePoint3:The"three-levelcontrol"methodofdailymanagementofcruisecabinspareparts.Thebasisforformulatingthestandardofsparepartsfordifferentcabinsofcruiseships一、郵輪不同艙房備用品配備標(biāo)準(zhǔn)的制訂依據(jù)1.不同等級(jí)的艙房備用品配備標(biāo)準(zhǔn)不同Differentlevelsofcabinsparepartsequippedwithdifferentstandards.2.依據(jù)每間客艙入住人數(shù)配備客艙客用品Cabinsuppliesareavailablebasedonthenumberofguestspercabin.3.依據(jù)艙房衛(wèi)生清潔標(biāo)準(zhǔn)和面積配備清潔用品數(shù)量Accordingtothecabinsanitarycleaningstandardsandareaequippedwithcleaningsupplies.Totalprovisionofsparepartsforcruisecabinsandquantityofeachdistributionpoint二、郵輪客艙備用品總配備量和各分發(fā)點(diǎn)配備量1.客艙備用品的總配備量Thetotalamountofcabinspareparts.2.郵輪客艙各分發(fā)點(diǎn)配備量Thenumberofdistributionpointsinthecruisecabin.

郵輪客艙配備標(biāo)準(zhǔn)Cruisecabinsareequippedwithstandards.學(xué)校：湖北科技職業(yè)學(xué)院授課老師：楊國(guó)麗2.郵輪客艙各分發(fā)點(diǎn)配備量Thenumberofdistributionpointsinthecruisecabin.工作車配備標(biāo)準(zhǔn)Workvehiclesareequippedwithstandards.學(xué)校：湖北科技職業(yè)學(xué)院授課老師：楊國(guó)麗2.郵輪客艙各分發(fā)點(diǎn)配備量Thenumberofdistributionpointsinthecruisecabin.樓層工作間儲(chǔ)備標(biāo)準(zhǔn)Floorworkroomreservestandards.The"three-levelcontrol"methodofdailymanagementofcruisecabinspareparts.三、郵輪客艙備用品日常管理的“三級(jí)控制”方法第三級(jí)控制郵輪客艙部對(duì)客用品的控制ThirdlevelcontrolControlofpassengersuppliesbythecruisecabin.第二級(jí)控制建立客用品的客艙主管責(zé)任制Secondlevelofcontrol.Establishacabinsupervisorresponsibilitysystemforpassengersupplies.第一級(jí)控制樓層客艙主管對(duì)客艙服務(wù)員的直接控制Thefirstlevelofcontrol.Directcontrolofthecabincrewbythefloorcabinsupervisor.Controltheconsumptionofcabincrewdirectlybycleaningtheworksheetdaily.通過每日清潔工作表來直接控制客艙服務(wù)員的消耗量Supervisionandinspection.督導(dǎo)和檢查第一級(jí)控制——樓層客艙主管對(duì)客艙服務(wù)員的直接控制Firstlevelofcontrol-thedirectcontrolofthecabincrewbythefloorcabinsupervisor.郵輪客艙樓層應(yīng)配備客用品管理人員，做到由專人負(fù)責(zé)Cruisecabinfloorshouldbeequippedwithpassengersuppliesmanagementpersonnel,sothatthepersonresponsible.建立樓層”固定資產(chǎn)管理”的檔案Establishafileof"fixedassetmanagement"onthefloor.客艙主管每天匯總本樓層消耗用品的數(shù)量，向客艙部庫(kù)房進(jìn)行報(bào)告Thecabinsupervisorsummarizesthequantityofsuppliesconsumedonthisflooronadailydayandreportstothecabindepartment.第二級(jí)控制——建立客用品的客艙主管責(zé)任制樓層主管對(duì)客用品的直接控制Thefloorsupervisorhasdirectcontroloverguestsupplies.客艙中心庫(kù)房對(duì)客用品的控制Controlofpassengersuppliesinthecabincentreco-store.第三級(jí)控制郵輪客艙部對(duì)客用品的控制Level3ControlControlofpassengersuppliesbythecruisecabin.123依據(jù)郵輪艙房不同等級(jí)、入住人數(shù)和清潔標(biāo)準(zhǔn)設(shè)定客用品和清潔用品的配備標(biāo)準(zhǔn)Setstandardsfortheprovisionofpassengerandcleaningsuppliesaccordingtothedifferentlevels,occupancyandcleaningstandardsofthecruisecabin.學(xué)會(huì)溝通，合理權(quán)衡郵輪經(jīng)營(yíng)成本和游客服務(wù)需求Learntocommunicateandreasonablyweighcruiseoperatingcostsandvisitorserviceneeds.學(xué)會(huì)數(shù)據(jù)統(tǒng)計(jì)，通過數(shù)據(jù)分析有效控制客艙備用品Learndatastatistics,throughdataanalysistoeffectivelycontrolcabinspareparts.小結(jié)思考ThinkingIfyouwerethecabinmanagerofacruiseship,whataspectsofthecruisecabinwouldyoucontrolina