Green-BPIIntroduction-dell綠帶項(xiàng)目介紹合集課件

BusinessProcessImprovement(BPI)利妒實(shí)悸楓滔肩逢攔黔驗(yàn)墟陰向跋主巧爐要柯黑改紡款涉奇咱館登氰潦結(jié)GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹1?DellComputerCorporationALLRIGHTSRESERVEDCoursePurposeThepurposeofthiscourseistoprovideyouwiththeskillsandsupport(programinfrastructure,web)neededtosuccessfullypracticebusinessprocessimprovementundertheDellBPImodel.拇悼站仕又異飯洽愚尸翌刪銷及遂餓舒敲逃滿纜聶儲(chǔ)紐欽峙出逾騎獰滋惟GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹2?DellComputerCorporationALLRIGHTSRESERVEDCourseObjectivesUponcompletionofthiscourse,participantswillbeableto:DescribetheBPIprogramstructureApplytheBPIproblemsolvingmodelSelectanduseappropriatetoolsforyourBPIprojectPlanyourBPIprojectPreparetoapplyspecifictoolsinyourdaytodayactivities噓個(gè)卿長膠壓過冠安蔫恰必卒囂霉渾空揩右宇羅鞠鎊濕體纏詩詭蛙皂轅濃GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹3?DellComputerCorporationALLRIGHTSRESERVEDIntroductoryExerciseIntroduceyourselftotheothersatyourtable.Thenprepareanswerstothefollowingquestions:Whatisthegoalofprocessimprovement?Whatisvariationandwhydowecare?Whatwouldbesomekeyelementsforaproblemsolvingprocess?邱熔甸饋擄遼顏覽蛀狗彼展橫泡乞酞分漂梁筐寨數(shù)滓怖捐曰抑旬月舅擱淪GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹4?DellComputerCorporationALLRIGHTSRESERVEDAgendaIntroductionDefineMeasureAnalyzeImproveControlReport WrapupandProjectConsulting 抓裔黔臀會(huì)踐捎遷斥歸嘎導(dǎo)階靖權(quán)越椿獰昌鬧自牲屑煩詫痰臻盂宰勁甕掖GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹5?DellComputerCorporationALLRIGHTSRESERVEDTableofContents PageModule1–Introduction 1Module2–Define 58Module3–Measure 103Module4–Analyze 142Module5–Improve 247Module6–Control 277Module7–Report 290畝驚辣贅幫劫凝相御尹網(wǎng)靛酒蒲朔專抓攬筍背稽卒候剝帆蹬披邑馳撻任畦GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹6?DellComputerCorporationALLRIGHTSRESERVEDBPIIntroductionDefine(PlanProject)Measure(Collectdata&ideas)Analyze(Identifycriticalfactors)Improve(CriticalfactorstoImproveoreliminate)Control(Maintaincriticalfactorsatrequiredlevel)Report(Document&leverageoutcomes)BPIProblemSolvingModel壓人峭祝輿髓漳卵空階弛牛諷恭丹慶賴浴褐冷憚敏韓射洞喪洱識套鴻瑚玉GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹7?DellComputerCorporationALLRIGHTSRESERVEDModuleObjectivesUponcompletionofthismodule,participantswillbeableto:DefineBPIProgramstructureDiscussDell’smotivationforapplyingBPIDescriberolesandresponsibilitiesundertheDellBPImodelDefinetheproblemstatementforyourBPIproject初橫舶咨擻蜘鋁惶侗啃澆扶迷騰價(jià)截陋桂受畫微辰翹霜蔭矽激碗堂費(fèi)僚撣GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹8?DellComputerCorporationALLRIGHTSRESERVEDTopicsCoveredinThisModuleWhatisBPIandwhyisDelldoingitWhatothercompanieshavedoneStepstoDeployBPIRolesandresponsibilitiesExamplesandresourcesEvaluatingyourprojectideas氰浴吻歲遞荊阻眠捆婿懈張豹用祁競?cè)R葬賺帚死葷您猜澡哺噶繃巖謅趴婦GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹9?DellComputerCorporationALLRIGHTSRESERVEDWhatisBPI?BPIisasetoftoolsandapplicationsthatdrivethecustomerexperience.Eachofuscanusethemtounderstand,interrogate,andimproveprocesses,therebyaddingvaluetoeverycustomerinteractionwithDell.Itmeanslookingatallaspectsofourbusiness-fromorderthroughdeliveryandpost-saleservice-fromthecustomer'sperspectiveandasking,

"Howcanweimproveourbusinessprocesses?"戊澤護(hù)躍葉傭撲仆檸負(fù)沾包鳳八能皂閡膳瞇期懈輿停翅要雇甫陀哮淌疤戲GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹10?DellComputerCorporationALLRIGHTSRESERVEDWhatisdrivingDelltodoBPI?初戒濾侯第嚨崔圍緞憎烙扇柒穢晦麓館心西恒豬雜賠川汛晴包獵棍惰敦盼GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹11?DellComputerCorporationALLRIGHTSRESERVEDHistoryofSixSigma...PeriodofDesignPeriodofRefinementPeriodofResultsPeriodofCompetitionPeriodofAcceptance1985–19921993-19941994-19961996-19971997-1998TexasInstrumentsABBAlliedSignalBombardierLockheed

MartinMotorolaGeneralElectricGeneral

ElectricSonyNokiaMobilePhonesCraneSiebe,plcPolaroidCorporationAveryDennisonShimanoPeriodofHyper-Growth1998-2000ToshibaAmericanExpressDuPontDowChemicalJohnsonControlsFordNorandaKodak戶汝與屎唱肝植螢毖螞為撥蹲彝督訪諜律膠蘆酬東嫡枯審娶移瘧罷山粘搓GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹12?DellComputerCorporationALLRIGHTSRESERVEDSixSigma&BottomLineResults...

Asignificantcompetitiveadvantage! SixSigmahassignificantlyimprovedcompanyperformance intermsofquality,brandimageandcustomersatisfaction, whilesimultaneouslyprovidingbottomlinesavings.

Company Savings Period

Motorola 2.2Billion 2.6years ABB 900Million 1year TI 600Million 1.8years AlliedSignal 1.2Billion 2years GeneralElectric 1.1Billion 9months Polaroid 100Million 1year Crane 10Million 1year Lockheed 10Million 9months SiebePLC 100Million 9months Nokia 300Million 1year守即討喳制舵概沽燼刑街紳苞禾竭誹焰等配勞看卓橫皋鍋購桑廓滯烽妓染GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹13?DellComputerCorporationALLRIGHTSRESERVEDDell’sQualityEvolution1.Best-in-classperformance.Stronglyintegratedimprovementprocess;best–in–classresultsdemonstrated.2.ContinualimprovementemphasizedBusinessProcessImprovement(BPI);integratingpeopleandtechnicalskills;sustainedimprovementtrends3.StableformalsystemapproachQUESTteams;developmentofpeople

skills;improvementtrenddataavailableshowingeffectivenessofteams4.ReactiveapproachAdhocteams;divingcatches;

minimumdataonresultsavailable5.NoteamingBest-In-Class姬鄭攜注磊玲攪腐屠熱克譴烯仍溪嚷螺距撥意炊糙顴甘陶銻夷因駱規(guī)撲附GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹14?DellComputerCorporationALLRIGHTSRESERVEDAllLOBIFIR,FY00(andclosedwksFY01)責(zé)近淌完繃聽怔載返鴨稅緬粱陵砂遏伺芳蓋猿碉盅蘇攻嗓村卷崇沮攀胞刁GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹15?DellComputerCorporationALLRIGHTSRESERVEDLifecycleWarrantyCostTrends奉頰誣筷卉惡更瀕蹦地筆尿凰召油釩栓今貫弧世伶史拍戚壘姓焰際壕歲宇GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹16?DellComputerCorporationALLRIGHTSRESERVEDProcessImprovementInitiativesSavingsThisisjusttheaveragesavings.ImaginewhatthiswouldmeantoDellandtotheCustomerExperience…?!!!漫冬剎陜鈔浙瓣甫哉狽慘江官旗籠儉臨賄橙湍哎漆澀桃勾拉蕪硒盛嬰娠摘GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹17?DellComputerCorporationALLRIGHTSRESERVEDWWBPISavings&ProjectsRegionCompletedProjectsDocumentedSavingsAmericas26$15,279,709APCC22$7,865,352CCC2$119,964JQE/SQE4$2,050,000WWOPS1$500,000ARB1$2,900,000EMF16$3,500,000PAI9$22,500,000TOTAL81$54,715,025*

Completed*AsofDecember2000茁惡咨生擎尿弓參接牙筒芍椅厭限契孤跪瑣久恃野嘗鳴修取羚屜唾孜鰓而GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹18?DellComputerCorporationALLRIGHTSRESERVED.WWBPIProjectsinProcessRegionProjectsinProcessForecastedSavingsAmericas120$28,531,793APCC25$1,790,000EMF50$4,260,000ANZ6$160,000EMEA7$4,000,000Singapore4$40,000Japan9$40,000CCC17$1,313,682PAI7$31,300,000Total245$71,435,475*

InProcess*AsofDecember2000焚嬸映腥吠說酵民遵噎閉攣墑膽責(zé)吳訣滋矩臂殉懸參潞船擬常盂蛋顧插昧GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹19?DellComputerCorporationALLRIGHTSRESERVEDBPIProgramStructure靴喝撓窒艷耿洲默嬰頻遣店伊唉賠捅堤易醫(yī)般滾吉鈴筑蔫頓匯妮暈漂嚙汁GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹20?DellComputerCorporationALLRIGHTSRESERVEDBPILevels1and2BPILevel1(GreenBelt)AttendBPILevel1trainingSuccessfullycompleteaBPIprojectwithaminimumof50KannualizedsavingsServeascoach/mentorforotherGreenBeltprojectsBPILevel2(BlackBelt)AttainGreenBeltcertificationAttendJMPandBPILevel2courseCompleteBlackBeltprojectwithminimum100ksavingsServeascoach/mentorforotherBPIprojects抒寒哇幟帥檔自育掛翹瑪轅劇砍鍺糠油癱漸織瞄沿琉矮爆搗揭汪溪淆硅痢GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹21?DellComputerCorporationALLRIGHTSRESERVEDDellBeltsCertifiedCurrentBeltsBlackAmericas: 16APCC/CCC: 3Europe TotalBlack 19GreenAmericas: 45APCC/CCC: 10Europe 16

TotalGreen 71Doesnotincludeassimilatedbeltsfromothercompanies(GBTrained+$50Kproject/BBTrained+$100Kproject)聽儀謬悶腋伙臀蠟燭朱澗瓤泵敬截奴掏憨圈檄澀佯挺愚惟么鑲拜吭精苫憊GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹22?DellComputerCorporationALLRIGHTSRESERVEDStepstoDeployBPIDefinebusinessneedsPrioritizekeybusinessissuesfromthecustomer’sperspectiveIdentifyprojectthatcanbenefitfromBPISelectprojectsandcandidatesManagementteamprioritizesandselectsBPIprojectsManagementteamselectscandidatesforBPItrainingLevelIandLevelIIcandidatesnotifiedIdentifyprojectmentorWritecontract

(Thinkglobally-whataretheimplicationsoftheproject?)Projectleadermeetswithprocessowner(s)ProjectleadermeetswithFinancetoreviewcost/benefitanalysis馭酉哮鶴榜總櫻粳竣臍暖尤沾拭婉房直紡淹紛彌僑宛熙凳閑頸氰鍛曝貨詢GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹23?DellComputerCorporationALLRIGHTSRESERVEDStepstoDeployBPI(continued)BPIprojectapprovedbyVPCompletetrainingRegisteronDellPersonalTrainer(DPT)Attendtraining(LevelIorLevelII)DevelopprojectplanConvertBPIcontracttoprojectplanManagerand/orprocessowner(s)approveprojectplanReviewwithprojectmentorReviewprojectstatusasrequired(atleastmonthly)DocumentprojectstatusConductmonthlyprojectreviews獸蹄腰禍懸積仆拴羚辜赤株鞘該在鉀躺艇鄲帛厄伺淤豐纖狄收猖鎖磁西壯GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹24?DellComputerCorporationALLRIGHTSRESERVEDStepstoDeployBPI(continued)Signoffonprojectcost/benefitbyFinanceandVPCompleteprojectMeetwithFinanceMeetwithVPApproveprojectcostsavingsDocumentprojectresultsbyrecordinginBPIWebTrackingToolPresentprojectresultsatOperationsReviewsREPEAT唆窖憶紗僑肘湛托凸額虐月惋糠狐棗斤栽奈嚎鳴樹匹痔炕過琴卵座希記召GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹25?DellComputerCorporationALLRIGHTSRESERVEDRolesandResponsibilitiesWhatdoyouthinktherolesandresponsibilitiesshouldbeforthefollowing:ExecutivesManagersBPIpractitioners(GreenBeltsandBlackBelts)FinanceCoach/Mentor售密早薊汪粵鉗惦磷榆閣珊繞楔先牡悲扭蕩礬介柵杰斯患則洋渾壯毖輾每GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹26?DellComputerCorporationALLRIGHTSRESERVEDExerciseBrainstormRolesandResponsibilities數(shù)塔撿寢峻捅侮末拇渠誓拇馬帆診填轎班嵌吊保決降童濾謊跨嘶猛男送桃GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹27?DellComputerCorporationALLRIGHTSRESERVEDRolesandResponsibilities:ExecutivesIncludeimprovementobjectivesinperformanceplansCompleteBPIexecutiveeducationReviewandapproveBPIprojectsandcandidatesConductprojectreviewsReview,approve,andreportprojectcostsavingsReportprojectstatusRecognizeandreinforceBPIinvolvement癌糕籽翅邁集魁卿穎遜勵(lì)茅舷縛協(xié)締拌紉蜒漣壟耕層夢狄夷賽鴛黔韻借伊GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹28?DellComputerCorporationALLRIGHTSRESERVEDRolesandResponsibilities:ManagersIncludeimprovementobjectivesinperformanceplansCompletemanagereducationRecommendBPIprojectsandcandidatesConductprojectreviewsReportprojectstatuseachmonthReviewandcompileprojectcostsavingsRecognizeandreinforceBPIinvolvement蕪弟晶用銻聞陀報(bào)頒芳洪堡矣浙鰓唁惡鈣起揣晌戍稈漸達(dá)泌侵猖瑟物當(dāng)伍GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹29?DellComputerCorporationALLRIGHTSRESERVEDRolesandResponsibilities:BPIParticipantsIncludeBPIcontractinperformanceplanCompleteBPIcontractandgetmanagerapprovalCompleteBPItrainingDevelopprojectplananddefinebusinessimpactPreparefinalprojectreportandpresentationGetsignoffoncostsavingsPresentprojectresults薛跪杰陌全呻椽牙敷情碌底洗甕郴脹挑鈔煌掏季疤棧右荷曬渠慧暫鉑窯晨GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹30?DellComputerCorporationALLRIGHTSRESERVEDQualityCosting/FinanceRoleDuringProjectContractPhaseAgreeonwhatperformancemeasures(cost,qualityandtime)EstimatefinancialandperformanceimpactonanticipatedprojectimprovementsDuringProjectActivityPhaseMeasureandcostperformanceintheperiodbeforeexperimentation/actions(Baseline)Measureandcostperformanceintheperiodafterexperimentation/actions(Improvement)棟捕搬蹭冬憐膏恃椒篙舌愉峭館鐳然灌昏皋鬧盔乘飄欄滓羨咽訟毫梢慮甲GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹31?DellComputerCorporationALLRIGHTSRESERVEDQualityCosting/FinanceRoleDuringProjectCompletionPhase:QuantifyImprovementsincost,quality,andproductivity.Finalizeprojectinvestmentcostexpenditures.DuringProjectValidationPhase:Projectcostbenefitsavingsverificationandsign-offs陌沼眶監(jiān)謄恒鞘妒顫紳曉陵詛民剝袋妊張閣耀含猿服灶煩攣甕涎攤譜渴輸GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹32?DellComputerCorporationALLRIGHTSRESERVEDBPIProjectMentor/CoachDefinition:BPIAreaMentorsseverastheprimaryprojectmentorsforallprojectsthatoccurintheirassignedarea.

Process:BPIAreaMentorsareappointedbytheBPIProgramManagerfromBPIexperiencedsubjectexpertsinthedifferentareas.

Criteria:

BPIAreaMentorsareselectedbasedonpreviousprojectimprovementexperienceandareaspecificprocessknowledge.CertifiedBPIBlackBeltsarestrongcandidatesforBPIAreaMentorassignment.Roles:DuringBPIProjectPhases,theBPIMentor/CoachmentorsBPIparticipantswithinallphasesofprojectcompletion,includingcontractwriting,measurementandcosting,datacollection,problemsolving,actionimplementation,standardizationandreporting.ContactsaremadeweeklywiththeBPITeamstoensurethesuccessfulprojectcompletion.搞油詭熊瓶鉑蘋強(qiáng)挖蓋流許激力霓而青嫡湘狼簇嘆旨裴芋貶勾蛹瑩洞胯傣GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹33?DellComputerCorporationALLRIGHTSRESERVEDExercise:CharacteristicsofSuccessfulBPIPractitionersWhatdoyouthinkthecharacteristicsofasuccessfulGreenBeltwouldbe?BlackBelt?鋸忌醛實(shí)垮際肇拯逃閑霓警溢擯憤俯悔受脊蝕赦蘆豈移害釁慢袖集豈辨辨GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹34?DellComputerCorporationALLRIGHTSRESERVEDBPIProjectSelectionCriteriaProjectaddresseskeybusinessissueRootcauseofproblemisunknownProjectwillrequireateamtocompleteProjecthasthepotentialfora$50/100KannualizedsavingProjecthasthesupportofmanagement/BPIteam偶廠藐鉤從青掣叁余隧袍腑蛻師技添斂屬羽狡趾康熒鐐耪雖務(wù)扶鋤澗幢翌GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹35?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

Define:ProjectIdentificationProblemStatement:56%ofallNordicunitsrequireanAddresschangeinordertodeliverProjectGoals/SuccessCriteria:ReducethenumberofAddresschangesintheNordicRegionby25%byNovemberFY’01ProjectTitle:DeliveryToTarget–ImprovetheCustomerExperiencebydeliveringunitswithinaspecifiedtimebasedonlocationProjectScopeandTimeline:ThescopeoftheprojectwasconfinedtoresolvinganissuewhereSwedishAddresseshadtobechangedtoEnglishandbacktoSwedishinordertogetthroughtheBU,FactoryandCarriersystemstoallowasuccessfuldelivertohappenSummarizedCostSavings(FinanciallyValidated):$100,000toendofNovemberFY’02InsertgraphofACTUALperformanceovertime(runchart)versusperformancegoal(desiredstate)Nordic-%DeliveryToTargetNordic-ParetoofIssues該讓詞嫌怨徒閣跡役退遺簧臼稻凌四堯車丫濁捕飽既秋北薯舍革吵總嘉串GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹36?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

Define:TeamandProjectPlanTeamLeader:TommyGearyManagementBlackBeltTeamMembers:AntoinetteMcCarthy,DenisO’Shea,NoelleO’Mahony,GerardMacken,MaryCorry,TonyO’Neill,DeniseSheridan,GerryHanrahan,MarieCareyProjectSponsor:TonyO’Connell

ProjectMentor:

RoryCookeKeyMilestonesManagementBlackBelttraininginLimerick 30/06/2000‘DeliveryToTarget’projectidentified.Teamformedandprojectkickoff 27/07/2000completed ProcessMapof‘AsIs’Processcompleted 09/08/2000Brainstormofissuescarriedoutusing 15/08/2000Cause&EffectDiagramDatafromcarriersconsolidated 22/08/2000toproduceparetoofissuesTop3issuesdrilledintotounderstandcauses 29/09/2000SpecialServicesdataanalyzedtoidentify 05/10/2000costsassociatedwithissuesAnalysisofmultipleaddressesthroughdifferent 26/10/2000BU,Factory&CarrierSystemstounderstandproblemsandresolutionsITfiximplementbycarrier 9/11/2000Resultstodateshow25%goalmet 22/11/2000

坡臉溪吩刪寇蕉殆壹汗大筒懈締伎醋呆鳴酌柄轉(zhuǎn)防蛔民播校葛貶篩坑忠菇GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹37?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

Measure:AnalysisofCurrentProjectProcessFlow(Asis):奉乃捅滯咕骸伺傭魏嗆抹凈異肩把姿郁低玻呆忱霄扦錐景吾怔汐露薩掖洛GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹38?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

Analyze:RootCauseandProposedSolutionsBadWeatherLHHHolidays(Public&Customer)LLLStrikesLHHVirusesLHHCustomsDelays(exams)LHH

EMF2&3difference(Dockdoors,volume,products,Manifest,etc.)MHHProductionbyproduct(notdestination)LHLFuturisticordersSplitshipments(EMF2&3)LHHInaccurateCustomerorderstatusingShippingmis-routeMMHTruckdeparturepolicyMANMACHINEMOTHERNATURELackofTraining(Salesforce,Driversetc.)HMHComplexorderentrysystemsSortingerrorsMMHTheft/MissingLHHDamagedLHHCustomernotthereShortShip(humanerror)LMHAddressesnotinputcorrectlyHMHMATERIALMETHODMEASUREImprovedDeliveryTimeMultipleorderentrysystems2WIPsystems(Tandem&Speedway)MHHBreakinEDIlinkLHHShortShip(systemerror)Addresschange(orderentryandSpeedway)HHM

TechnicalIssues(Truck, Ferry,Plane)LHHCustomsDelays(Documentation)LMHMis-useof reasoncodesLLLInconsistentdatabyCarrierHHLDatalagsrealtime;not‘on-line’A)OccurrenceB)DifficultyofControlC)ImpactHHHHHHHHHHHHHHHHHHHHH誡奠谷舵碘恫凰填效匡徒坯矗幫斂棒姚頃圓左埃鷗縣孝抨措熊祝捍痰攬見GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹39?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

Analyze:RootCauseandProposedSolutionsWeeklySpecialServiceschargesrolledupintomajorCategoriesforanalysis2ndhighestitemidentifiedasissuewithSwedishcharactersbeingrecognizedbytheFactorySystem.ThisresultedinthecharactersbeingmodifiedandsenttotheCarrierinadifferentformatthaninputtedatOrderEntryTheCarrierconvertedtheaddresstoEnglishandbacktoSwedishtoDeliversuccessfully駛級吟咱程彥渭笛庚駕駁撤吃賠瞄泥套菩回第蟻塘瞎蝴膊吧班鈾輔稻康稻GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹40?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

Improve:Priority,PlanningandTestSolutionsActionsIdentified

Status1.CarriertomodifyITsystemtointerpretaddressfromEMFandconvertthemodifiedcharactersbacktoSwedish Complete2.VerifysampleSwedishaddressespasssuccessfullythroughthesystemwithoutanychangefromtheBU,FactoryorCarrier Complete3.ConfirmthattheSpecialServiceschargefortheNordicregiondoesnotincludeAmendmentcostsforAddressChangesfromSwedishtoEnglishandbacktoSwedishagain. Complete職氨謄冠硯獻(xiàn)膩罵徽燃唯勝爽汲令篙角扣供荷制薔泳脹煽鱉邱企命秘劍發(fā)GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹41?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

Control:MeasuringProgressandHoldingGainsProgressismeasuredbyverifyingthattheSpecialServiceschargefortheNordicregiondoesnotincludeAmendmentcostsforAddressChangesfromSwedishtoEnglishandbacktoSwedishagain.TheGainshouldbeheldastheCarrierhasimplementedapermanentsolutioninitsITsystemtopreventthistypeofchangebeingrequired.Eachamendmentischargedat$6AnnualizedSavingis$100K鉚躬筋遣疾鉸寐蹬奉片嚇畢巖倒冗廚缸宴仇奠宛那某慨血佬婁釜蟲紅絲禽GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹42?DellComputerCorporationALLRIGHTSRESERVEDProjectExample

StandardizationThelearningsandmethodologyusedinthisprojecthavebeensharedwiththeotherEMEALogisticsTeamsandwillbesharedwiththedifferentRegionsWorldwideItistheteam’sintentiontoleveragefromtheselearningstomakefurtherDeliverytoTargetgainsinthefollowingareasrelatedtoBadAddress:MappingIssuesinothercountriesbetweenBU,FactoryandCarriersystemsCedexcodeusedinsteadofPostalCodeIncorrectformatandkeyingerrorsatorderentry城釣鈉祭碎窺逸宗迭裂賀擄懼柿搶雌候極參仁熄厭屎顧鎢輸應(yīng)啃整烹望土GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹43?DellComputerCorporationALLRIGHTSRESERVEDDellBPIProjectUpdate:Project#andTitle:Green/BlackBelt:Area:Today’sDate:

Team:

ProjectSponsor:

ProjectMentor:BPIProblemSolvingQuestions&Updates:1)WhySelected:

(Qualityorbusinessreasonforworkingthisproblem)2)WhatistheObjective:(Ultimateprojectobjective)3)HowMeasured:(Whatwillbemeasured,internalandexternalmeasures)(Howmucheachmeasurecosts)4)WhatistheProblem:(Whattoolswereusedtogetdowntorootcauseofproblem)(Whatistherootcauseoftheproblem)5)WhatActionswereCompleted:(Whatactionsweredonetoaccomplishobjective)6)WhataretheProjectResults:(Before&AfterActionResults)(AnnualizedProjectCostBenefit:ProjectSavingslessProject ImplementationCosts)7)HowStandardized: (Howstandardizedintotheprocess)(Howbestpracticescommunicatedtootherareas)RoadmapActions StatusDates1)Ex:ContractApproved Completed:xx/xx/012)Ex:CurrentProcessMap Byxx/xx/013)Ex:MeasurementCostCalculation Byxx/xx/014)Ex:ProcessFMEA Byxx/xx/015)Ex:Actions Byxx/xx/017)Ex:ResultsCalculated Byxx/xx/018)Ex:VerificationSignatures Byxx/xx/019)Ex:ProjectPresentations Byxx/xx/01(StatusLine)鋁構(gòu)贅葬瞧霍囂燴卻魂杖冠蛻恭曾殺帥能檢驚葉頌畸軍尺選眠勝竄耪憋限GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹44?DellComputerCorporationALLRIGHTSRESERVEDDellBPIGreenBeltProjectProjectTitle:AM49:PortablesTrackWIP CommodityCountAuditProcess ImprovementProjectOwner:MegawatiLiObjective:Improvedailyoperationstoreducecommoditycountmisroutesandtrackcodesmismatch.TimePeriod:1/00–8/00Team:WarrenBurke,PhilChouAnalysisTools:ProcessFlow,CauseandEffectChart,FailureModeEffectAnalysisAnalysisFindings:Solutions:Implementprocesschanges,s/wandh/winstallationandtrainingforsystemboxerstopreventmiss-shipsandonthetapinglinestopreventmiss-routes.Providetrainingandbetterformofscanlisttoscansystemsbeforecommoditycount.AnongoingeffortwithinProductionControltoreviewTrackWIPdailyandcommunicateclearlytheprocessofkillingtrackcodesandlocatinglostsystems..Results:

30%ImprovementinCommodityCountAccuracy(65%Beforeto95%After)懂捧擔(dān)琵胳伙感遙溺遁認(rèn)嗣像輸譴泵渺俄誣乞?yàn)R蒙預(yù)襯腑塑峭賄簾椿卷傀GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹45?DellComputerCorporationALLRIGHTSRESERVEDForumsForSuccessSharing/mfg/AmericasQuality/BPI/index.htm/ie/centralEng/emf%20Quality/index.htm哮酒餞后婦徽昂媽位錳鈉息南咀藕撓飾數(shù)酸輩翌梁鋒拾塘魔踐媚讀羽梳進(jìn)GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹46?DellComputerCorporationALLRIGHTSRESERVEDBPIProjectTrackingTool需匝忍波壕輕中驗(yàn)汛也紊鎬盎牙脅謀瞇氯循鷗荷小誡壘墨疤詢賭挪牧懾滬GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹47?DellComputerCorporationALLRIGHTSRESERVEDBPIProjectTrackingTool(continued)瞬島縛碰差洞歌屈免鹿戳健論抬肅妹池翟在遼胖碟彭累制聲噓德噎匈忍鈣GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹48?DellComputerCorporationALLRIGHTSRESERVEDBPIProjectTrackingTool(continued)屆竄趣攙海逃該螺琺椿艙偶嶺歲酗楔懼涉穗傍劇遂弛滴拾酪均介猴諷膠采GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹49?DellComputerCorporationALLRIGHTSRESERVEDBPIProjectTrackingTool(continued)港肺灣智膊戰(zhàn)漁革蝕摧良頹狂民淺遷爍撬擂旺羹擄哎友讓董度遵娛大躬畜GreenBPIIntroduction_dell綠帶項(xiàng)目介紹GreenBPIIntroduction_dell綠帶項(xiàng)目介紹